Seasonal outdoor pool

Reviews of Ramada by Wyndham Houston Intercontinental Airport East

3.5 out of 5
Ramada by Wyndham Houston Intercontinental Airport East
6115 Will Clayton Parkway, Humble, TX

Reviews

7.2

Good

Rating 10 - Excellent. 736 out of 2088 reviews" "
Rating 8 - Good. 523 out of 2088 reviews" "
Rating 6 - Okay. 331 out of 2088 reviews" "
Rating 4 - Poor. 236 out of 2088 reviews" "
Rating 2 - Terrible. 262 out of 2088 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Derrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms!
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Derrick,We are delighted to hear that you enjoyed our rooms during your stay. We strive to provide a comfortable and pleasant experience for all our guests. Your feedback is greatly appreciated as we continue to improve our services.

8/10 Good

Clayton

Traveled with group
Liked: Staff & service, property conditions & facilities
Good if you just spendy time between flights. Other than services at hotel not much around
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Clayton,We appreciate your feedback on our convenient location for layovers. While we're glad you found our services satisfactory, we apologize if the area surrounding the hotel did not meet your expectations. We recommend contacting our management team for further assistance or information regarding your stay.

8/10 Good

Hannah

Liked: Cleanliness, staff & service
Exactly what you’d expect from a hotel so close to the airport, rooms are a little run down but clean and the shuttle to the airport was very convenient.
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Hannah,We appreciate your feedback on your recent stay and are pleased to hear you found our shuttle service convenient. Our team works hard to ensure our rooms are clean for our guests' comfort. We thank you for choosing to stay with us and hope to welcome you back in the future.

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free fast shuttle to th airport. Stayed for an over night layover. Very clean very great staff. Great stay
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Sean,We're delighted to hear you enjoyed our shuttle service, cleanliness, and staff during your layover! Your positive feedback is truly appreciated. Thank you for choosing our hotel, and we hope to welcome you back in the future.

6/10 Okay

Ken

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Fix the room up
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Ken,We appreciate your feedback and will share your comments with our team for future improvements. Your suggestions are valuable to us as we strive to enhance our guests' experience. If you have any further concerns, please do not hesitate to reach out to our management.

10/10 Excellent

Sirius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great experience. The staff was wonderful, very polite and helpful. And the free coffee at the front desk and in the restaurant is marvelous! (Though I recommend changing the brand of coffee packets in the rooms, it was terrible, undrinkable). The only 'negative' would be that there appears to be some more aesthetic maintenance needed. It's an older facility, and this is to be expected. But the experience would be even nicer if the rest of the peeled paint and such was cleaned up.
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Sirius,We are delighted that you appreciated our staff and enjoyed the complimentary coffee. We value your feedback on the in-room coffee packets and will pass it along to the relevant team. Thank you for acknowledging that being an older hotel comes with some maintenance needs. Your comments will help us improve for future guests.

10/10 Excellent

Faraz

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello Faraz,We are pleased to hear that you had a positive experience at our hotel. Thank you for sharing your feedback with us. If you have any further comments or suggestions, please do not hesitate to reach out to our management team directly.

10/10 Excellent

Marie-Laure

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Marie-Laure,We are thrilled to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Tatiana

Traveled with family
Liked: Staff & service, property conditions & facilities
Great value for the price
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Tatiana,We appreciate your feedback and are delighted that you found our hotel to be a great value. Our team works hard to ensure our guests enjoy a comfortable stay and we are pleased to hear that you had a positive experience with us. If you have any further comments or suggestions, please feel free to reach out to us.

4/10 Poor

Philip or Renee

I had to wait forever for the shuttle to pick me up at the airport. They do not serve a free hot breakfast. Their menu is extremely pricey for dinner. I’m less than satisfied on how long I had to wait to get checked in.
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Philip or Renee,We apologize for the inconvenience you experienced with the shuttle service and check-in. While our breakfast options may not have met your expectations, we offer a variety of dining choices to accommodate different preferences. Your feedback will be shared with our team for improvement. Thank you for staying with us.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 19, 2024
Hello Barbara, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 Okay

Amanda

Traveled with family and small children
Property is aging, some cosmetic upgrades done but can tell its age. Check in was a painful process due to the freezing computer systems. Staff were very friendly and it appeared clean besides the very stained chair in our room.
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Amanda, We appreciate your feedback on your recent stay. Our team strives to provide a warm welcome and maintain cleanliness throughout the hotel. Your comments on the check-in process and room condition will be shared with our team for improvement. We hope overall you were able to enjoy your time with us.

6/10 Okay

nelson, Fort McMurray

Shuttle service back/from HIA was timely and reliable.
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello nelson, We are delighted to hear that you found our shuttle service to be prompt and dependable. Your satisfaction is important to us, and we appreciate your positive feedback on this aspect of your stay. Should you have any further comments or suggestions, please feel free to reach out to us.

8/10 Good

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities
There's some kind of car rental parking lot next door and car alarms went off intermittently throughout the night.
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello Neil, We apologize for any inconvenience caused by external noise disturbances. Your feedback is valued and will be shared with our team for future improvements to enhance our guests' experiences. We hope you still found some aspects of your stay enjoyable.

8/10 Good

Tracy, Anacoco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, and I like I can leave car there
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Tracy,We're pleased to hear you found our hotel's location convenient for your needs. Your feedback is valued and we thank you for choosing to stay with us. We hope you enjoyed your time here and look forward to welcoming you back in the future for another great stay!

6/10 Okay

Clayton

Close too airport. Convenient shuttle
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello Clayton, We appreciate your feedback concerning the hotel's proximity to the airport and the shuttle service provided. Your comments will be shared with our team for their awareness and future improvement. It's great to hear that our location and services were convenient for your needs.

8/10 Good

Melissa

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Melissa,We are delighted to hear that you had a pleasant experience during your stay with us. Please don't hesitate to share any further feedback with us directly so we can continue to improve our services. We look forward to welcoming you back in the future.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While an older hotel, upgrades have been made to this property. It has a fine restaurant. Try the bayou creole dish.
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Jon,We appreciate your feedback on the recent property upgrades and our fine dining options. The bayou creole dish is indeed a popular choice among our guests. Your dining experience is important to us, and we hope to welcome you back in the future.

8/10 Good

Roger

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A bit of noise from some gathering or meeting off the property - but this place worked well for us. A shortage of ice buckets (or good glasses) in the room - but I did appreciate the very nice pool area and the fact there was all kinds of "sunning space" to be had and very nice lounging chairs. Shuttle transportation to and from the airport was reliable and very helpful. A good value for the price.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 12, 2024
Hello Roger, We appreciate your feedback on your recent stay with us. It's great to hear that you enjoyed the pool area and found the shuttle service convenient. We apologize for any noise disturbance you experienced and will address this internally. Your comments on the amenities in the room will be shared with the team for future improvements. Thank you for choosing to stay with us, we hope to welcome you back again soon.

8/10 Good

Helene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well priced, convenient to airport. Front desk could have used more staffing to check us in, it took 50 minutes to check in. Hopefully, that was not the norm.
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Helene,We appreciate your feedback and apologize for any inconvenience you experienced during check-in. Rest assured, we will address this issue with our team to ensure a more efficient process in the future. Your comments are valuable in helping us improve our service for all guests.

8/10 Good

Ben

Liked: Property conditions & facilities
Close to airport
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Ben,We are delighted to hear that our hotel's proximity to the airport was convenient for your stay. We hope to welcome you back to our property in the future.

8/10 Good

Alexander

Liked: Cleanliness, staff & service
I think this was good value for the money we spent. Helpful and competent staff, and the room was clean.
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Alexander,We appreciate your positive feedback on our helpful staff and clean rooms. It's great to know that you found value during your stay with us. Should you have any future concerns or need further assistance, please feel free to reach out to us directly.

4/10 Poor

Reggie

Disliked: Staff & service, property conditions & facilities
I was charged for some dirty towels
Stayed 4 nights in Apr 2024
Response from Manager on Apr 10, 2024
Hello Reggie, We apologize for any inconvenience you experienced during your stay. Please reach out to our management team directly to address this matter further. We appreciate your feedback as it helps us to improve our services for all guests.

10/10 Excellent

subrat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant on the premises, Dolphin was a surprise. The food is really good.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello subrat,We are delighted to hear that you enjoyed dining at Dolphin! Guest satisfaction is our priority, and we are pleased that our culinary offerings met your expectations. Your positive feedback is greatly appreciated, and we hope to have the pleasure of exceeding your dining experience in the future.

6/10 Okay

Renyu

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
good shuttle service property facility upgrade should to be considered
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Renyu,We appreciate your positive feedback on our shuttle service. Your suggestion regarding property upgrades has been duly noted for consideration in the future. Thank you for bringing this to our attention.

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff didn’t even smile let alone do anything except take my money and give me a room key. When I told them the room was smelly and on the 2nd floor ( elevator not working) they offered to change the room and did but no apology at all. The new room was ok but no hand soap provided. Only one who seemed to care about his job.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Paul, We appreciate you sharing your recent experience and regret to read of these inconveniences. Our team strives to address concerns promptly, and we will look into this further to ensure our guests receive the best service. We trust any future stay will exceed your expectations.

8/10 Good

Fausto

Liked: Cleanliness, staff & service, property conditions & facilities
Family friendly, quiet place, close to airport, free 24 hr shuttle.
Stayed 1 night in Mar 2024
Response from Manager on Apr 7, 2024
Hello Fausto,We are pleased to hear that you found our hotel family-friendly, quiet, and convenient with our complimentary 24-hour shuttle service to the airport. Your feedback is appreciated, and we hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Sirius

Liked: Cleanliness, staff & service, amenities
The staff was extremely polite and helpful, even the new guy at the front desk, and the facilities are very good here (great pool and small gym, nice bar). The room itself was very nice, better than I expected. However, several areas of the property could definitely use some maintenance, and my original room was not accessible, the door key mechanism wasn't working, so they had to give me a different room. This room change was not only inconvenient, but created an unpleasant annoyance later (a visitor to the neighboring room who disturbed me). Though this was not directly the fault of the hotel or its staff, it would not have happened if I'd gotten my original room assignment.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Sirius,I'm delighted to hear that you found our staff friendly and enjoyed our facilities during your stay. We appreciate your feedback regarding the maintenance areas and room assignment process. Although the room change was inconvenient, we regret any discomfort caused by noise from neighboring guests. Your insights help us enhance our guest experience, and we will address these aspects accordingly.

10/10 Excellent

Virendra

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport. Comfortable and affordable. Restaurant is also relatively well priced and food was good. Free shuttle is a plus. Building is older but comfortable enough.
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Virendra, We appreciate your positive feedback regarding our convenient location, comfortable rooms, and affordable dining options. It's great to hear that you enjoyed our restaurant and complimentary shuttle service. While our building has its charm, we strive to provide a comfortable stay for all guests. Thank you for sharing your experience with us.

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quick check. Convenient for airport travel
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Jason,We are delighted to hear that you found our check-in process quick and our location convenient for your airport travel. Your feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 Excellent

Wyrd

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Wyrd,We are delighted to hear that you enjoyed your stay with us. Should you have any feedback or suggestions for improvement, please feel free to reach out to our management team directly. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 Excellent

Susan

Stayed 1 night in Apr 2024

8/10 Good

Loretta, Rycroft

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airports with easy access
Stayed 1 night in Apr 2024
Response from Manager on Apr 5, 2024
Hello Loretta, We appreciate your feedback on the convenient location near the airport. If there are any further comments or concerns, please don't hesitate to reach out to our management team.

8/10 Good

Valerie

Traveled with partner
Good location for overnight layovers. Nice to have a onsite restaurant and lounge.
Stayed 1 night in Mar 2024
Response from Manager on Apr 13, 2024
Hello Valerie,We're delighted to hear you found our location convenient. Our onsite restaurant and lounge aim to offer a comfortable stay for our guests. Your feedback is appreciated, and we hope to welcome you back soon for another enjoyable visit.

10/10 Excellent

Chantel E, las vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Quick drive from the airport.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 5, 2024
Hello Chantel E,We're delighted to hear you found our hotel conveniently located in relation to the airport. Should you stay with us again in the future, we hope to exceed your expectations in all aspects of your stay.

2/10 Terrible

Martin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Long line and check inn very slow. Electricity went out and there wasn’t a back up generator. Terrible experience.
Stayed 1 night in Mar 2024
Response from Manager on Apr 4, 2024
Hello Martin, We apologize for any inconvenience you experienced during your stay. Our team is continuously working to improve our services, and we appreciate your feedback. For any further assistance or feedback, please do not hesitate to contact our management directly.

4/10 Poor

Disha, Haydon

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was clean but the sitting chair was dirty and stain . It was no longer the original colour.
Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Hello Disha, We're glad to hear you found the room clean. Your feedback about the sitting chair is valuable for our improvement. Feel free to reach out to our management for further assistance with your concerns.

2/10 Terrible

Brittany

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was advertised as a three star hotel, it is one start at best, the hotel staff is incredibly rude. There are people in and out of the hotel all night long screaming, running up and down the hallways, slamming doors, incredibly loud, there is a car parking lot next-door that honk its horn all night long, if I had to do it over again, I would spend a little bit more money for the Marriott hotel down the road
Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Hello Brittany, We apologize for any inconvenience you experienced during your stay. We take feedback seriously and are constantly working to improve our guests' experience. We appreciate your insight and will address these concerns with our team for future enhancements.

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! The front desk was very helpful and friendly! Both the girl at check in and the gentleman the next morning was very helpful and patient as we asked questions. The beds were comfortable, rooms were clean and the lobby was beautiful! I brought my family in through the front and we all loved the chandeliers and artworks. We will be back and ive already recommended the hotel to our family and friends.
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Hello Janet,We are thrilled to hear that you had a wonderful stay with us! Our team strives to provide excellent service to all our guests. It's fantastic to hear that you found our rooms comfortable and clean, and enjoyed the beauty of our lobby. We can't wait to welcome you and your loved ones back soon. Your recommendations mean a lot to us!

2/10 Terrible

Vikas

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No power Thursday night
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Vikas,We apologize for any inconvenience you may have experienced during your stay. We recommend reaching out to the hotel management directly with any concerns regarding your recent visit. Thank you for bringing this to our attention, and we hope to welcome you back in the future.

10/10 Excellent

Sandra

Stayed 1 night in Mar 2024
Response from Manager on Apr 17, 2024
Hello Sandra,We are thrilled to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back in the future.

8/10 Good

Melissa

I heard the highway all night
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Melissa, We regret to hear about your experience with the highway noise. Your feedback is valuable for our improvement efforts moving forward. Please feel free to share any additional details with our management team for further assistance.

2/10 Terrible

Jared

Traveled with group
Disliked: Staff & service
Staff help was awful and they acted bothered with simple questions. Shuttle never showed or called. Elevator was out of service. The attitude of staff was rude and inconsiderate !!!
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Jared, We appreciate you taking the time to share your feedback with us. We regret to hear about the difficulties you encountered during your stay and apologize for any inconvenience. Your concerns have been noted, and we will address them internally to prevent future occurrences. Thank you for bringing this to our attention.

8/10 Good

Rhea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Comfortable bed. Breakfast was reasonably priced.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Rhea,We are delighted to hear that you enjoyed our comfortable rooms and reasonably priced breakfast during your stay. Our team appreciates your feedback and looks forward to welcoming you back in the future for another pleasant experience.

6/10 Okay

Susan

Traveled with group
Liked: Staff & service
There was a fair amount of dust on the floor and alot of noise.
Stayed 1 night in Mar 2024
Response from Manager on Apr 13, 2024
Hello Susan,We apologize for any inconvenience experienced during your stay. Your feedback is valuable and has been shared with the team for review. If there are any further concerns, please contact our management directly to address them.

8/10 Good

Donald, River Hills

Stayed 1 night in Mar 2024
Response from Manager on Apr 14, 2024
Hello Donald,We're thrilled to hear you enjoyed your stay! Please don't hesitate to share any feedback with us directly so we can continue to improve our services. Hope to welcome you back soon!

2/10 Terrible

Spencer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we were ready to be picked up from the airport, we called the hotel to arrange a shuttle, and were told it would arrive within 30 minutes. When we called after 40 minutes, we were told it was running behind, but would be there shortly. After waiting an hour (at 3 am), we gave up and called a ride-share. Upon arrival, staff seemed unfazed.
Stayed 1 night in Mar 2024
Response from Manager on Apr 13, 2024
Hello Spencer,We apologize for any inconvenience you experienced with the shuttle service. Guest feedback helps us improve our services for the future. We will address this matter with the team to ensure such delays are minimized. Thank you for bringing this to our attention.

6/10 Okay

Fernando.fonseca09@yahoo.com

Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Fernando.fonseca09@yahoo.com,We're glad to hear you stayed with us! We hope you had a pleasant experience and would love to welcome you back soon!

2/10 Terrible

Jorge

Stayed 1 night in Mar 2024
Response from Manager on Apr 13, 2024
Hello Jorge,We're sorry to hear your experience didn't meet expectations. Please feel free to reach out to us with any feedback so we can address your concerns.

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from Manager on Apr 13, 2024
Hello John,We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to welcoming you back soon for another wonderful experience!