Ratings based on 1,386 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
78% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from MI

Nice pool, if only it had water in it.

Posted Aug 18, 2014
Pros: Lobby
Cons: Fix the pool, have food available for breakfast, as advertised.
Location: Airport near by.
When I booked the room, the web site didn't say anything about the outdoor pool being out of commision. Also, for breakfast at 7:30 am, the area looked like a war zone. No hot food, just a few things available, the waffle station looked crappy. So I could only get a coffee to go, and no lids. I felt ripped off. Lobby was nice.
2 out of 5
by A verified traveler from Houston

Anything looks on the internet

Posted Aug 16, 2014
The room had a bad smell and we saw mild on the ceiling. Location was convenient and staff was very nice.
1 out of 5
by A verified traveler from Alberta, Canada

Photo not representative of room.

Posted Aug 16, 2014
Pros: Breakfast was included, and okay.
Cons: Rooms need to be remodelled, repaired and cleaned. Photos of the rooms hould be posted online.
Location: Close to the airport.
Although this hotel is close to the airport, the online photo did not come close to representing the room we were given. We expected shuttle service, - none available after 11:00 p.m.; reservation guaranteed for late arrival; were late for shuttle service because of the length of time it took to have our call to the hotel answered; on arrival, were not given the room we had booked; took approx. 30 minutes to rectify this since the phone in room was not working;no elevators available; tried to get cold water from tap (84 degrees in room - only hot and lukewarm available; fan squealed every time bathroom light was turned on; countertops in bathroom redone, but filthy below; carpets badly stained; finish on furniture peeling; air conditioning clunked all night long; tried to set wake-up call on phone, but phone cords had been pulled out of the jack, so the phone didn't work, and we couldn't reach the front desk to report this. These hotel rooms are not at all representative of the looby photo online.
2 out of 5
by A verified traveler from Santa Rosa CA

Clean and convenient but definitely a tired

Posted Aug 12, 2014
Pros: Clean and convenient to the airport.
Cons: The property is in need of repairs.
Location: N/A
I got in very late and had to get up early so I didn't spend a lot of time in the hotel. The phone didn't work, the shower sprayed a stream of water straight up from behind the shower head that hit you in the face the whole time you were in. Bed was comfortable and clean.
2 out of 5
by A verified traveler from B

I wouldn't recommend this hotel

Posted Aug 11, 2014
They were remodeling the outside of the building and we couldn't park on the front row. There was no lock or key entry on the doors entering the building. When we entered the room it was damp and humid and not very cool. It did cool off after dark so it was comfortable for sleeping. The dresser in the room had cabinet doors taken off and were old. The fridge was old and didn't cool very well. The mattress was ok but seemed old. The overall room condition was poor. The lady at the front desk in the evening was very helpful. She even came down to the room when I reported that the tv wouldn't work. It wasn't plugged in which was another problem. There wasn't enough plugs for the appliances in the room much less to charge our cell phones. There wasn't any cold water to the sink in the bathroom. Both faucets were warm water. Other than that it was ok for just one night and was convenient to the airport.
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff went above and beyond !

Posted Aug 10, 2014
Pros: Staff!
Cons: Clean up outside. Freshing up your eye appeal!
Outside of hotel looked a little sketchy...but inside was excellent, clean and fresh! Staff was exceptional!
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport.

Posted Aug 9, 2014
The stay was okay. My only complain is that they will ask for a $50 dollar deposit which appears as a hold on my bank account. That is a big issue for someone with a tight budget.
3 out of 5
Recommended
for Everyone
by A verified traveler from Iah airport houston

Great breakfast, nice bedding quite n safe.

Posted Aug 9, 2014
But could hear next door neighbor making whoppie.But general good stay.Great value.
4 out of 5
Recommended
for Everyone
by A verified traveler from Jupiter, Florida

Great stay

Posted Aug 8, 2014
All in all, a great visit... Only issue I had was reception with Tmobile. I also had an issue on the business center computer printing out my flight out tickets off the Delta website. The site seemed to be blocked. Otherwise, great staff, food and place to stay
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 7, 2014
Very convenient to airport. Older facility, but staff were friendly and competent. Rates were surprisingly low. Shuttle service provided free from airport to hotel. Dining facilities were only area that needed improvement.