Ratings based on 318 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
87% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Columbia, MD

Convenient West Houston location which allows pet

Posted May 21, 2015
Pros: supportive staff
Location: Next to Sam Houston Expwy (Rte. 8) between Westheimer & Richmond. Short drive to lots of things.
I've stayed here several times. Not elegant, but clean and staff are friendly and helpful.
Comment from Hotel Management
May 29, 2015 by Jon B., Hotel Management
Thanks for staying with us! In addition to being pet friendly, we have added several new amenities to make your stay more enjoyable. We hope you enjoyed the blazing-fast internet and new flat-screen tvs in addition to our great staff. Thanks again, Jon Boman
5 out of 5
Recommended
for Everyone
by A verified travelerfrom w

Great hotel

Posted Apr 25, 2015
Everything about the room was nice. Hotel room was clean and decent. Provided convient items. Nice view and loved the room. Only downfall was staff wasn't too friendly.
Comment from Hotel Management
Apr 28, 2015 by Jon, Hotel Management
Good Afternoon W., Thanks for staying with us, and letting us know how we may exceed your expectations. Your observation has been noted, and has been addressed. We hope you enjoyed our new, high-speed Wi-Fi and flat screen TVs with HD channels. See you soon, Jon B.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas TX

Clean, comfortable, recommend.

Posted Apr 19, 2015
Excellent location. Room looked & smelled clean. Comfortable beds with 3 pillows per bed. Plenty of fluffy towels. Microwave, refrigerator, coffee maker & hair dryer. Larger rooms & we like the vinyl floors (no carpet). Only wish they would offer Grab & Go breakfast. Highly recommend & will stay again.
Comment from Hotel Management
Apr 21, 2015 by Jon B., Hotel Management
Thanks for visiting us! We appreciate you letting us know about your stay. We hope you also enjoyed our new blazing-fast wireless service and HD channels as well. See you soon,
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Clean and comfortable

Posted Apr 15, 2015
Pros: It was nice for our short stay. Not really a family vacation type of hotel.. I would recommend this more for short business trips
Cons: more security outside. noticed people hanging out by the cars
Hotel is clean and walking distance from IHOP. It is next to the expressway but the noise was not an issue
Comment from Hotel Management
Apr 21, 2015 by Jon, Hotel Management
Good Afternoon, Thanks for staying with us, and taking a moment to let us and others know about your pleasant experience. We hope you enjoyed our new, fast internet and flat screen TV's as well. We have added these new amenities, and many more. Our location is close to many area restaurants, and thanks to the Sam Houston Beltway, minutes from anywhere in Houston! We look forward to seeing you again very soon,
1 out of 5
by A verified travelerfrom Dallas

RedRoof didn't recognized my reservation.

Posted Mar 16, 2015
Reserved through Expedia. Arrive to the hotel and they didn't have any available room.
Comment from Hotel Management
Mar 19, 2015 by Jon B., Hotel Management
Good Afternoon Miguel, Thanks for letting us know. Please accept our apologies and allow us to investigate this and take measure to ensure this does not happen in the future. Thanks.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Columbia, MD

3-week business stay

Posted Mar 6, 2015
Pros: Convenient location for my purposes, nice staff, allows pets.
Cons: Needs another dumpster bin out back.
Location: Near Sam Houston Expwy. (SH 8) and Richmond. Almost everything is available within a short drive.
"Business" room has a nice desk arrangement and plemty of AC outlets.
Comment from Hotel Management
Mar 15, 2015 by Jon, Hotel Management
Good Evening Douglas, Thanks for staying with us! Welcome to your new home away from home! Thanks, Jon B.
3 out of 5
Recommended
for Couples
by Sharleefrom east windsor

Not bad.

Posted Feb 25, 2015 on Hotels.com
Hotel was clean and it was a good price. Neighborhood not great but no problems. Close proximity to highway. Very good IHOP right next door. Only issue was a "clean" washcloth had small black curly hairs in it - ugh!
Comment from Hotel Management
May 2, 2015 by Jon, Hotel Management
Thanks for staying with us and letting us know about your stay. Our staff is available to assist you with any questions or concerns you may have during your stay. Whether if its to ask directions or to allow us an opportunity to make something right, we're only a phone call away. Clean, comfortable rooms, convenient location, and world-class service is what sets us apart! See you soon, Jon B.
2 out of 5
by A verified traveler

I do not recommend this hotel

Posted Feb 23, 2015
Hotel is not the very best. It's ok for an overnight stay, but I would not recommend staying any longer than 1night. My legs had an allergic reaction I believe it was the laundry detergent they use. My room was dusty, the internet did not work. I have an iPad & it never once connected to the internet & I was unable to get an iron from the front desk during my week long stay.
Comment from Hotel Management
Mar 6, 2015 by Jon, Hotel Management
Thanks for letting us know. Irons will be ordered, change of detergent considered, and internet will be tested. We're on it! See you soon, Jon B.
3 out of 5
Recommended
for Business Travelers
by Leefrom Houston

Inexpensive quality

Posted Feb 2, 2015 on Hotels.com
Stayed for business. Centrally located to office. Pleasant staff. Clean updated rooms.
Comment from Hotel Management
Apr 11, 2015 by Jon, Hotel Management
Thanks for staying with us!
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom San Antonio, TX

Nice clean Hotel, Staff very helpful.

Posted Jan 27, 2015
Pros: Easy to find.
Cons: Coffee pot was missing in room. The coffee appliance, coffee, sugar, creamer, and cups were there. But no glass coffee pot so I could use it.
Location: In the middle of downtown Houston. Great for conference over night stays. Lots of places to eat.
When I asked for driving directions from Hotel to a local conference. The Staff didn't hesitate on finding another member of their team to help me. Clean, comfortable room.
Comment from Hotel Management
Mar 7, 2015 by Jon, Hotel Management
Good Evening Lorrie, We would like to thank you for letting us know about your stay with us. Not only does our staff provide world-class service to our guests, but we know the area as well. As travelers ourselves, we know what its like to be in an unfamiliar city. Whether you're on vacation and need directions to area attractions, or here on business and need to find your meeting place, our staff will help you get there. Thanks again, and we'll see you soon, Jon B.