Ratings based on 80 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom pearland,tx

close to the sheraton hotel near the galleria hous

Posted Dec 8, 2014
Pros: everything
Cons: better pillows
Location: near The Galleria Houston
great room , very good breakfast- all good! stayed here since drinking was involved earlier in the evening
Comment from Hotel Management
Dec 16, 2014 by Marco Gonzalez, Hotel Management
Thank you for your kind comments. We're glad you enjoyed your stay here with us. We do hope to see you again in the near future. Thank you and have a great day. Marco Gonzalez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the Galeria area of Houston.

Posted Sep 25, 2014
Pros: Location and staff
Cons: maid service to the rooms
The staff is polite and courteous, also friendly and helpful. Room was nice, but not as clean as I would have hoped. My husband and I found hair on the floor and in the shower (not ours!).
Comment from Hotel Management
Oct 3, 2014 by Marco Gonzalez, Hotel Management
Thank you for your comments. We greatly appreciate your feedback. I do apologizer for the housekeeping service you experienced. We will review your comments with our staff and make sure they do a much better job with the cleanliness of the rooms. We do hope to serve you again in the near future. Thank you and have a great day. Marco Gonzalez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

ギャラリアに近く最高です

Posted Sep 11, 2014
朝食に味噌汁とご飯があって驚きました。 夜は1時間半程ワインとビールが無料にな流と言っていましたが忙しくて利用できませんでした。 夕方結構は早い時間帯でしたので
Comment from Hotel Management
Oct 2, 2014 by Marco Gonzalez, Hotel Management
Thank you for your response. We look forward to serving you again when you come back to Houston. Have a great day. Marco Gonzalez General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Aug 8, 2014 on Hotels.com
Comment from Hotel Management
Jan 3, 2015 by Marco, Hotel Management
Thank you for the 5 Star review. We greatly appreciate it. Hope to see you again soon. Have a great day. Marco Gonzalez General Manager
1 out of 5
Recommended
by Christopherfrom Trinidad

Poorly kept

Posted Jul 16, 2014 on Hotels.com
Rooms too dated for the price and smells horrible, paper thin walls and floor.
Comment from Hotel Management
Oct 4, 2014 by Marco, Hotel Management
Hello , I apologize you did not enjoy your stay here with us. We did just finish our full renovation and it was disappointing to hear you still think the rooms look dated. We greatly appreciate your comments and will do everything in our power to correct the issue. Thank you and we hope to see you again in the near future.
5 out of 5
Recommended
for Business Travelers
by Chezfrom Australia

Spacemonkey

Posted Jun 25, 2014 on Hotels.com
Great place, great food, mostly great staff! I would recommend staying here anytime. Best rooms in Houston
Comment from Hotel Management
Aug 30, 2014 by Marco, Hotel Management
Thank you so much for your kind review. We're happy to hear you enjoyed your stay with us. To say best rooms in Houston means a lot to me and our staff. We hope to see you again in the near future. Take care. Marco Gonzalez
5 out of 5
Recommended
by Clodeliefrom DeSoto, TX

Very Nice. Would stay there again!

Posted Jun 24, 2014 on Hotels.com
Stayed there for 2 nights for a family reunion. The rooms were comfortable and the breakfast buffet was great. My kid just loved the Texas shaped waffles.
Comment from Hotel Management
Aug 30, 2014 by Marco, Hotel Management
Thank you Clodelie for your kind review. I'm glad your enjoyed our breakfast and also happy to hear your kid loved the Texas shaped waffles. We look forward to serving you and your family in the near future. Thank you and have a great day. Marco Gonzalez
5 out of 5
Recommended
by Awesome servicefrom Residence Inn Galleria Houston, texas

fantastic service

Posted Jun 16, 2014 on Hotels.com
The staff went out of their ways to please their guests, were friendly and very helpful. I am 65 years old and have traveled all my life...best service I have ever received and the level of security at the hotel was top notch!!! Thank you for a delightful stay...I am definately hooked on Marriott.
Comment from Hotel Management
Aug 30, 2014 by Marco, Hotel Management
Thank you so much for your kind comments. Our staff was thrilled to hear about your stay here with us. To say best service you have ever received means a lot to our staff. We look forward to serving you again in the near future. Thank you and have a great day . Marco Gonzalez General Manager
4 out of 5
Recommended
for Shopping
by Tom-Einar Sørensenfrom Oslo

God service, enda bedre beliggenhet

Posted May 13, 2014 on Hotels.com
Hotellet ligger to minutters gange fra Galleria, så det er masse shopping i nærheten. I tillegg har man en pool som er ganske fin. God frokost, meget vennlig personale.
4 out of 5
Recommended
for Business Travelers
by William Lee

Posted May 11, 2014 on Hotels.com
Comment from Hotel Management
Aug 30, 2014 by Marco, Hotel Management
Thank you for your rating. Have a great day. Marco Gonzalez General Manager