Ratings based on 67 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the Galeria area of Houston.

Posted Sep 25, 2014
Pros: Location and staff
Cons: maid service to the rooms
The staff is polite and courteous, also friendly and helpful. Room was nice, but not as clean as I would have hoped. My husband and I found hair on the floor and in the shower (not ours!).
5 out of 5
Recommended
for Business Travelers
by Chez from Australia

Spacemonkey

Posted Jun 25, 2014 on Hotels.com
Great place, great food, mostly great staff! I would recommend staying here anytime. Best rooms in Houston
Comment from Hotel Management
Aug 30, 2014 by Marco, Hotel Management
Thank you so much for your kind review. We're happy to hear you enjoyed your stay with us. To say best rooms in Houston means a lot to me and our staff. We hope to see you again in the near future. Take care. Marco Gonzalez
5 out of 5
Recommended
by Clodelie from DeSoto, TX

Very Nice. Would stay there again!

Posted Jun 24, 2014 on Hotels.com
Stayed there for 2 nights for a family reunion. The rooms were comfortable and the breakfast buffet was great. My kid just loved the Texas shaped waffles.
Comment from Hotel Management
Aug 30, 2014 by Marco, Hotel Management
Thank you Clodelie for your kind review. I'm glad your enjoyed our breakfast and also happy to hear your kid loved the Texas shaped waffles. We look forward to serving you and your family in the near future. Thank you and have a great day. Marco Gonzalez
5 out of 5
Recommended
by Awesome service from Residence Inn Galleria Houston, texas

fantastic service

Posted Jun 16, 2014 on Hotels.com
The staff went out of their ways to please their guests, were friendly and very helpful. I am 65 years old and have traveled all my life...best service I have ever received and the level of security at the hotel was top notch!!! Thank you for a delightful stay...I am definately hooked on Marriott.
Comment from Hotel Management
Aug 30, 2014 by Marco, Hotel Management
Thank you so much for your kind comments. Our staff was thrilled to hear about your stay here with us. To say best service you have ever received means a lot to our staff. We look forward to serving you again in the near future. Thank you and have a great day . Marco Gonzalez General Manager
4 out of 5
Recommended
for Business Travelers
by William Lee

Posted May 11, 2014 on Hotels.com
Comment from Hotel Management
Aug 30, 2014 by Marco, Hotel Management
Thank you for your rating. Have a great day. Marco Gonzalez General Manager
5 out of 5
Recommended
for Business Travelers
by David from Dallas

One of the best

Posted May 4, 2014 on Hotels.com
I stay in Houston every week for business, but this was my first time staying here. Will not be my last!!!! Excellent service from everyone, thanks for a great stay.
Comment from Hotel Management
Aug 30, 2014 by Marco, Hotel Management
Thank you for the great comments. We greatly appreciate the review. To say excellent service from everyone just warms the hearts of our staff. Thank you so much and we hope to see you again in the near future. Have a great day. Marco Gonzalez General Manager
5 out of 5
Recommended
for Business Travelers
by John

This traveler left a rating score only Posted Feb 11, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveler

Pet friendly, close to the galleria.

Posted Jan 27, 2014
Pros: Location
Cons: Elevators
Walked there from the galleria and couldn't get through the front gate without a card. Waited for a car to enter then followed it in. Under construction.
Comment from Hotel Management
Aug 16, 2014 by Marco Gonzalez, Hotel Management
Thank you for your comment. We greatly appreciate the feedback of all our valued guests. I apologize if you had trouble getting through the front gate. It is a key access gate for the safety and security of our in house guests. We do hope to serve you again in the near future. The renovation will be completed in two weeks. We can't wait for you to see our brand new lobby and new guest suites. We also love our guests' pets. Thank you and have a great day. Marco Gonzalez
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 24, 2013
5 out of 5
Recommended
for Couples
by fae from Cypress

close to everything

Posted Nov 5, 2013 on Hotels.com
The location was great. The room was perfect. We could've stayed a week
Comment from Hotel Management
Feb 15, 2014 by Marco, Hotel Management
Thank you for the positive review. We appreciate you feedback and are happy to hear you had a great stay while in Houston; we hope to see you join us again in the future!
Comment from Hotel Management
Feb 15, 2014 by Marco, Hotel Management
Thank you for your kind review. We are glad we me your expectations with our hotel and service. We look forward to you returning to stay with us!