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Reviews of Residence Inn By Marriott Houston Westchase

3 out of 5
Residence Inn By Marriott Houston Westchase
9965 Westheimer At Elmside, Houston, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 167 out of 344 reviews" "
Rating 8 - Good. 77 out of 344 reviews" "
Rating 6 - Okay. 36 out of 344 reviews" "
Rating 4 - Poor. 27 out of 344 reviews" "
Rating 2 - Terrible. 37 out of 344 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marlon

Traveled with partner
Liked: Cleanliness, staff & service
It seems like there were quite a few technical things going on as far as the facility is concerned this should not reflect the staff they were excellent despite of
Stayed 1 night in Apr 2024

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to just about everything
Stayed 1 night in Apr 2024

8/10 Good

Marlon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excently
Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Then staff was very helpful and check in was easy. The room was clean with ample space. I would stay again!
Stayed 1 night in Mar 2024

8/10 Good

Eddie

Traveled with family
Liked: Cleanliness, staff & service
Tv did not work
Stayed 1 night in Mar 2024

8/10 Good

A-Yemisi

Liked: Cleanliness, staff & service, property conditions & facilities
The property needs a little updating but was good overall for the price on Expedia.
Stayed 2 nights in Mar 2024

10/10 Excellent

Timothy

Stayed 1 night in Mar 2024

8/10 Good

debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful rooms clean
Stayed 1 night in Mar 2024

2/10 Terrible

Nina

Stayed 1 night in Mar 2024

10/10 Excellent

Viniece

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Nina

Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Tammy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xxxx
Stayed 1 night in Feb 2024

10/10 Excellent

Amber

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024

10/10 Excellent

Tionne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Amber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024

2/10 Terrible

Lina

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Tammy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Timothy

Stayed 2 nights in Feb 2024

10/10 Excellent

Evandro

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, clean, close to everything.
Stayed 1 night in Feb 2024

10/10 Excellent

Evandro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice . Clean and kind staff.
Stayed 1 night in Feb 2024

8/10 Good

ABIOLA

Stayed 1 night in Feb 2024

10/10 Excellent

Amber

Business traveler
Liked: Cleanliness, amenities
Great stay
Stayed 1 night in Feb 2024

10/10 Excellent

Dzung, Keller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t remember the receptionist name but she’s super nice and polite.
Stayed 1 night in Feb 2024

6/10 Okay

maria

Traveled with family
Liked: Staff & service, amenities
We requested double beds room we got there and it was not available the tub was dirty and a lamp caught on fire
Stayed 1 night in Feb 2024

10/10 Excellent

John, Coatesville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024

6/10 Okay

Shelunda

Traveled with family
Liked: Cleanliness, staff & service
What I didn’t like is that a lot of things in our room did not work. Contacted the front office on several occasions and no one ever showed up. The good things the rooms are very spacious.
Stayed 2 nights in Feb 2024

2/10 Terrible

Verified traveler

Business traveler
No hot water
The hot water did not work in my hotel room. Unfortunately, I found this out an hour before a dinner meeting with a client and was unable to be as presentable as normal. I called the office to inform them and they said they would have maintenance look at it. When I returned from dinner nothing had been done. I was then offered to move to a new room but it would have been more effort than it was worth at that time at night.
Stayed 1 night in Jan 2024

8/10 Good

Trinh

Liked: Cleanliness, staff & service, property conditions & facilities
like feels safe and gated security. dislike: having to pay for parking $6.50
Stayed 1 night in Jan 2024

8/10 Good

Nelsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Lawrence

Liked: Staff & service
Disliked: Property conditions & facilities
Property is very tired: A. Hot water takes a really long time B. Very noisy environment C. All very tired property
Stayed 1 night in Jan 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old building, old window unit ACs, queen size beds in all the rooms, no option for king size bed, old small elevator and unkept! The rooms are detached from the lobby/front desk, in all, the hotel was unconvincing!!
Stayed 23 nights in Dec 2023

8/10 Good

Thaddeus, Houston

Liked: Cleanliness
Stayed 6 nights in Dec 2023

6/10 Okay

Kali G

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
A little disappointed…
I was disappointed with this location. I’ve stayed at many Residence Inn’s and this one wasn’t too cool. Microwave was too tiny. Critters crawled all over the counters, in the closet. What happened to the hot water - shower took way too long to heat up, if it ever did. Water trickled out of that shower head, very disappointing. That mobile remote for the TV was a joke; couldn’t get the TV to turn off until a timer shut it off. “Sleeps 4” - uhh, where were the extra bed linens? My son and I had to share one blanket and a top sheet (sigh). Only nice thing was the front desk lady; she was pleasant and very helpful. Don’t think I’ll stay here the next time I’m in Texas.
Stayed 3 nights in Dec 2023

10/10 Excellent

Thaddeus, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Arnold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the way that the property was a fenced. So you’re parking your vehicle behind a gated entry. The property is older, but you can see where there is a lot of updating. Our room did still smell pretty stuffy, older but was clean to the touch and appearance and nicely stocked. We had a full mini kitchen. It would be a great place if renting for a week. No roaches that others mentioned in the reviews. So maybe it was the building they were in? The outside door latch was broken. The beds are what are normal for Marriott. Decent, clean and a bit firm. I liked how close we were to the location we needed to be at early the next morning.
Stayed 1 night in Dec 2023

10/10 Excellent

Thaddeus

Stayed 3 nights in Dec 2023

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and secure. Would stay again.
Stayed 1 night in Nov 2023

8/10 Good

mark

Stayed 3 nights in Dec 2023

6/10 Okay

mark

Stayed 4 nights in Dec 2023

10/10 Excellent

Jamari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel has not been updated, old dirty stained carpets, marks on walls and doors
Stayed 2 nights in Nov 2023

2/10 Terrible

Luytoya

Stayed 1 night in Nov 2023

6/10 Okay

Skylar

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Alejandro

Stayed 1 night in Nov 2023

10/10 Excellent

John, Coatesville

Traveled with group
Liked: Cleanliness
Good
Stayed 1 night in Nov 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Charlette N

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Be very careful because this property has a severe roach issue. Although the staff are very nice and the suites are okay the roaches are horrendous. They don’t even run when the lights turn on. The second you put something on the counter, they come out from everywhere.

8/10 Good

Guadalupe

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Marlon

Stayed 1 night in Oct 2023

2/10 Terrible

Tyrone

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023