Ratings based on 51 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Jak from Oklahoma City

Excellent facility

Posted Apr 28, 2014
Pros: Location
Cons: Quieter A/C!
Location: Adjacent to Willowbrook Mall and the Tomball Expressway. Close to Champions Golf Club, and anything along FM 1960.
Staff was very friendly and welcoming. The room was spotless and well maintained. Good location for the FM 1960 area.
Comment from Hotel Management
May 2, 2014 by Martha, Hotel Management
Thank you for your great comments! We are glad that you enjoyed your stay at the Residence Inn. We look forward for your next visit!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Feb 14, 2014 on Hotels.com
Comment from Hotel Management
Jun 7, 2014 by Martha, Hotel Management
Thank you for the 5 stars!
5 out of 5
Recommended
for Everyone
by ELR from Michigan

Love to stay at Residence Inn @ Willowbrook.

Posted Feb 10, 2014
We were happy about our stay at Residence Inn by Willowbrook. Our thanks go to Desk Clerk, Justine and housekeeper. Our room was too warm at first but Justine got maintenance on it right away to fix thermostat. Breakfast good also.
Comment from Hotel Management
Apr 7, 2014 by Martha, Hotel Management
So glad you enjoyed your stay with us! Justine is a great staff member and we have passed your comment onto her! Thank you for staying with us!
4 out of 5
Recommended
for Families
by A verified traveler

Posted Feb 8, 2014 on Hotels.com
Comment from Hotel Management
Jun 7, 2014 by Martha, Hotel Management
Thank you for the 4 stars!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 16, 2014 on Hotels.com
Nice, clean room except there was a humming sound all night long from somewhere nearby. Maybe an A/C unit or refrigerator that was not running properly.
Comment from Hotel Management
Jun 7, 2014 by Martha, Hotel Management
W e are sorry to hear that you had a noise issue while staying with us. I hope we were able to get this issue corrected. Thank you for styaing with us!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Dec 29, 2013 on Hotels.com
Comment from Hotel Management
Jun 7, 2014 by Martha, Hotel Management
Thank you for the 5 stars!
4 out of 5
Recommended
for Personal Event
by Doug from Friends wood tx

Posted Dec 29, 2013 on Hotels.com
It was good
Comment from Hotel Management
Jun 7, 2014 by Martha, Hotel Management
Thank you ver y much for staying with us!
5 out of 5
Recommended
by Lovely from Houston

Better Breakfast time and food needed.

Posted Dec 10, 2013 on Hotels.com
The hotel was wonderful and the staff was very professional and helpful. The breakfast should start at 6:30 a.m. every morning and better choices of food.
5 out of 5
Recommended
for Families
by A verified traveler

SAVED MY KIDS FAVORITE STUFFED ANIMALS FROM DOOM

Posted Dec 8, 2013
When visiting this hotel my kids lost there stuffed animals they have had since birth given by their grandparents. They slept on the sofa bed and the fell INSIDE the sofa. When we packed up we never saw them. Needless to say I had two very very sad children when we go home later that night. When I called the front desk both Olivia at night and Angie in the morning were heartfelt attentive to the situation. Coordinating with housekeeping who said they did not see anything when they cleaned up, Rosa our house keeper actually went back into the room and opened the bed up to look for the lost critter, VOILA..there were Monkey and Puppy. They offered to fedex them to us and my children were ecstatic, crisis averted. THANK YOU THANK YOU THANK YOU Willowbrook staff. A great stay with great service that continued beyond our visit. STAY HERE!! Not to mention the fire pit and patio grill, the big indoor pool with hot tub, the super comfy bed and updated fixtures everywhere...oh and the breakfast was fresh, on time, and very tasty!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Dec 3, 2013