Exterior

Reviews of The Royal Sonesta Houston Galleria

4 out of 5
The Royal Sonesta Houston Galleria
2222 West Loop South, Houston, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 498 out of 1007 reviews" "
Rating 8 - Good. 244 out of 1007 reviews" "
Rating 6 - Okay. 112 out of 1007 reviews" "
Rating 4 - Poor. 80 out of 1007 reviews" "
Rating 2 - Terrible. 73 out of 1007 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all the hotel is okay and bo specific issues other than just kind of old stuff. Needs a little upgrade
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Hasan, it's great to hear that there were no specific issues during your stay at The Royal Sonesta Houston Galleria. Your insights about our decor are noted. We're continuously looking into improvements and your feedback aids in this process. Thank you for choosing to stay with us. We hope to see you again soon for an even better experience.

2/10 Terrible

David

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Charge to check in before 4:00pm. No A/C in my one day stay
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
David, we regret to hear about the issues you encountered with the early check-in fee and the discomfort experienced due to the air conditioning during your stay. Offering a hassle-free, comfortable experience for our guests is our top priority. Your feedback is essential and will be addressed with our management. We do hope we have the opportunity to better serve you in the future.

10/10 Excellent

Diamond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel overall
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Diamond, we're thrilled to hear that you found The Royal Sonesta Houston Galleria to be a great hotel overall. It's wonderful that you had such a positive experience with us. We look forward to the possibility of welcoming you back on future visits to Houston.

10/10 Excellent

Stevin

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Stevin, it's a joy to learn that your stay at The Royal Sonesta Houston Galleria was satisfactory, so much so that you left a high rating for us. We greatly appreciate your support and anticipate your return for another outstanding experience.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay No complaints
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Tiffany, we're thrilled to know you consider The Royal Sonesta Houston Galleria a good place to stay and that your visit was without complaints! It's our mission to provide a comfortable and memorable stay, and we look forward to welcoming you back in the future.

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay as usual
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 9, 2024
Micah, it's always a pleasure to hear from repeat visitors. The Royal Sonesta Houston Galleria team members are thrilled you regularly enjoy excellent stays with us. We are looking forward to your next visit!

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Yesenia, thank you for sharing your experience at The Royal Sonesta Houston Galleria. It's delightful to hear that the service met your expectations. We're looking forward to your next visit.

10/10 Excellent

Christopher, Missouri City

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great short stay at your property. Can’t wait to return
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 8, 2024
Christopher, it's fantastic to hear you enjoyed your stay at The Royal Sonesta Houston Galleria. Our team is thrilled at the prospect of welcoming you back for another memorable visit!

4/10 Poor

Jennifer

Traveled with family
Disliked: Amenities
Over charged for parking. charged double. stains on couch. room was hot
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 6, 2024
Jennifer, we regret to hear about the circumstances that marred your recent visit. We wish you'd had a more comfortable stay and had not faced an issue with the billing. It's disappointing as well that you found the cleanliness and temperature of your room not up to our usual high standards. Please rest assured we are taking your feedback seriously and addressing necessary changes to avoid reoccurrence. We hope for another chance to serve you better in the future.

10/10 Excellent

Elizabeth

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel in an area with a lot of shopping and dining
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 4, 2024
Elizabeth, we're thrilled you found The Royal Sonesta Houston Galleria's location convenient for shopping and dining. We always strive to blend luxury with local flair, so we're glad you found this appealing. We hope to see you again soon for another exquisite experience.

6/10 Okay

gloria

Traveled with family
Liked: Staff & service, property conditions & facilities
HOUSEKEEPING NEVER SHOWED UP.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Gloria, we regret that our housekeeping service didn't align with your expectations. Timely room upkeep is undoubtedly vital to a pleasant stay. Our team members will reflect upon your feedback for potential improvements. We appreciate you bringing this to our attention.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part of our stay, was the amazing staff! I cannot say enough about their high quality of service. They were professional, kind,caring, just top quality! I will most definitely return to this hotel!!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Mary, it's wonderful to hear that you enjoyed your experience at The Royal Sonesta Houston Galleria. Your high praise for our team members affirms the high standard of service we aim to provide. Their professional, kind, and caring manner is indeed reflective of our genuine hospitality. We eagerly anticipate your return!

8/10 Good

Cornell

Stayed 2 nights in Feb 2024
Response from Customer Service on Apr 17, 2024
Cornell, thank you for leaving a review. We're thrilled here at The Royal Sonesta Houston Galleria that you had a positive experience. We hope to see you again in the future.

10/10 Excellent

Krystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice. Rooms were clean and didn’t hear any of our neighbors. Parking garage was a huge convenience with a reasonable daily parking fee. Lots of food and shopping nearby so we didn’t have to travel much at all. Overall recommend.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Krystal, thank you for your wonderful review. At The Royal Sonesta Houston Galleria, we take pride in maintaining cleanliness and quietness for optimal guest satisfaction. We're glad you found the parking structure convenient and the vicinity to dining and shopping beneficial for your stay. We appreciate your recommendation and look forward to your return visit.

10/10 Excellent

Matthew, the villages

Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 14, 2024
Thanks for the amazing rating, Matthew!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at The Royal Sonesta Houston Galleria!

8/10 Good

Denikoa M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Denikoa M, thank you for your review. We at The Royal Sonesta Houston Galleria always appreciate hearing from our guests. It's through feedback such as yours that we can continuously improve. We hope to see you again in the future.

10/10 Excellent

TERRELL

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Jan 2024
Response from Customer Service on Mar 26, 2024
Terrell, it's wonderful to hear that you had a fantastic experience at The Royal Sonesta Houston Galleria. We're thrilled that your stay met your expectations and we can't wait for your return in future.

10/10 Excellent

Debera

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Royal Sonesta. Staff was very helpful and friendly.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Debera, it's great to know that your stay at The Royal Sonesta Houston Galleria was enjoyable. We always aim to provide the best experience and it seems our team members made a positive impression with their helpful and welcoming nature. We hope to see you again soon for another delightful stay.

10/10 Excellent

ROYCE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Royce, it's a pleasure to hear such positive feedback about The Royal Sonesta Houston Galleria. We're pleased that the care we put into maintaining our establishment shone through during your stay. Thank you for choosing us as your place of stay and we look forward to your future visits.

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, especially CODY!!! Very comfortable beds!! We will definitely stay at the Royal Sonesta again!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Ann, it's fantastic to hear that you had such a wonderful experience at The Royal Sonesta Houston Galleria. We are delighted Cody made a positive impression on you and that you found our beds to be quite cozy. It's music to our ears knowing that you are already planning to visit us again. Thank you for your amazing feedback.

6/10 Okay

ABEL

Traveled with family
Liked: Staff & service
Beds to small
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Thank you for the feedback, Abel.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

6/10 Okay

Saliba

Business traveler
Liked: Staff & service
Not a quiet location rooms overlooking the highway feels like a Truck driving through the room
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 11, 2024
Saliba, we're genuinely sorry that the noise from the highway affected your experience. We do assure guests of a serene environment and understand the need for comfort. For future stays, we encourage booking a room on a higher floor away from the road for a potentially quieter experience. Your comments are invaluable as they enable us to improve and provide a better experience.

10/10 Excellent

Dawit

Liked: Staff & service, property conditions & facilities
Good place safe to expensive parking charges
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Dawit, thank you for choosing to stay at The Royal Sonesta Houston Galleria. We're delighted you found the hotel to be a safe environment. Regarding parking charges, they are a necessary part of providing secure and convenient parking for our guests. We appreciate your feedback and hope to welcome you back soon.

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
We appreciate the feedback, Nicholas.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

debra tequilla

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Debra, it's wonderful to see your top rating of The Royal Sonesta Houston Galleria. We trust you had an exceptional stay and look forward to welcoming you back the next time your travels bring you to Houston. Thank you for choosing us!

10/10 Excellent

Diamond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 13, 2024
Thanks for sharing this perfect rating, Diamond!We're thrilled to hear you enjoyed your stay at The Royal Sonesta Houston Galleria! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

4/10 Poor

sokol

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Thanks for the feedback, Sokol.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

6/10 Okay

Saliba

Business traveler
Liked: Cleanliness, staff & service
Rooms overlooking highway felt like the trucks were driving through the room. Changed room on 2nd and luckily did not have to use AC as it sound like a tractor in the room
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Saliba, thank you for sharing your experience. We understand there were concerns regarding exterior noise and the air conditioning system during your stay. Be assured, that we take your comments seriously and will work closely with our team members to ensure our guests' comfort and satisfaction. We appreciate your patience and hope to have the opportunity to offer you a more serene stay in the future.

2/10 Terrible

Enrique

Requested room service which was performed the second night we were there. However they did not replenish coffe pods, cups, sugar, or stirrers. I called guest service at 6:10 am for the coffee supplies. They were delivered at approximately 8:00 am after I had already gone downstairs to buy coffee. In addition we had very poor water pressure. Engineer came to the room, checked it and said yes there was a problem and he was going to go check something. He never came back.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Enrique, it's regrettable to learn that your recent stay didn't meet your expectations. Feedback about the wait on your coffee supply replenishment is acknowledged, and we're sorry you had an inconvenience regarding your bathroom facilities. We would like to assure you that this isn't our norm and we continually strive to provide excellent service. We hope for an opportunity to better your experience upon a return visit.

8/10 Good

Mehrdad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Thank you for the great rating, Mehrdad!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at The Royal Sonesta Houston Galleria. We'd like to share an even better experience with you soon.

8/10 Good

Fan

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is a headache.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 10, 2024
Fan, it's unfortunate to hear that parking was not as straightforward as you expected during your stay. We're always striving to improve guest experience and will take your feedback into careful consideration. We appreciate you choosing The Royal Sonesta Houston Galleria and hope to see you again soon.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location, great service, good price.
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 8, 2024
Marc, thank you for choosing The Royal Sonesta Houston Galleria and for sharing your experience. We are thrilled that our prime location, friendly service, and value met your expectations. Your satisfaction is our top priority, and we appreciate your positive feedback. We can't wait to welcome you back on your next visit to Houston.

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and professional they also allowed us to check-in 2 hours before check-in.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 8, 2024
Courtney, it's great to hear that your experience at The Royal Sonesta Houston Galleria met your expectations. We're delighted that our team members were friendly and professional, and that we could accommodate your early check-in. We appreciate your feedback and look forward to welcoming you back.

2/10 Terrible

Pallawi

Disliked: Cleanliness, property conditions & facilities
Terrible
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 7, 2024
Pallawi, we regret hearing that your experience did not meet expectations. We take your feedback seriously and will strive to make necessary improvements for all future guests.

10/10 Excellent

Jinae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The staff was amazing. We definitely plan on returning for another stay.
Stayed 1 night in Jan 2024
Response from Customer Service on Mar 6, 2024
Jinae, thank you for your delightful feedback about The Royal Sonesta Houston Galleria. It's great to know you appreciated our elegant property and the hospitality of our team members. We eagerly look forward to your return stay.

6/10 Okay

Daphney

Disliked: Cleanliness, staff & service
Bathroom had not been cleaned. There was hair in the shower and the white shower curtain had brown spots all over it.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 4, 2024
Daphney, thank you for sharing your experience. It's disappointing to hear about the issues you encountered in the bathroom. Both hygiene and cleanliness are taken very seriously and we want every guest to enjoy their stay with us in a clean and comfortable environment. Appropriate steps will be taken to address your concerns. We would appreciate another opportunity to provide you with an improved stay in the future.

10/10 Excellent

Mehrdad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel .
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 3, 2024
Mehrdad, it's wonderful to hear about your stay at The Royal Sonesta Houston Galleria. We constantly strive to provide an immaculate and comfortable environment for our guests. We appreciate your feedback and look forward to hosting you again in the future.

4/10 Poor

Kena

Liked: Cleanliness
Disliked: Property conditions & facilities
The property was decent in the lobby but the room needs a facelift. It’s so cheap to only provide plastic cups and the ice maker didn’t work.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 2, 2024
Kena, thank you for sharing your recent experience. We understand that you found the amenities in your room, such as the drinkware and certain appliances, less than satisfactory. We're continuously seeking ways to improve our guest experience and your feedback assists in this process. We hope to have the pleasure of providing a more enhanced stay in the future.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Solid place to stay downtown, but not overly mind blowing for the cost to stay.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
David, thank you for sharing your feedback. Your experience at The Royal Sonesta Houston Galleria is valuable to us. While it's heartening to read you found us to be a reliable choice in the downtown area, we recognize you expected a bit more from your stay. Rest assured, we continuously strive for excellence and focus on improving our offerings. We would love the opportunity to give you an exceptional stay the next time you are in Houston.

10/10 Excellent

Sanders

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and very Safe
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 24, 2024
Sanders, it's fantastic to hear that you had such an enjoyable experience at The Royal Sonesta Houston Galleria. Safety is paramount for us, and we're thrilled to know you found the hotel to be secure. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service
Nice stay!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
Aaron, we're delighted you enjoyed your stay at The Royal Sonesta Houston Galleria. It's always rewarding to receive such positive feedback. We're looking forward to your return visit.

6/10 Okay

Peter

Business traveler, Traveled with family
Liked: Staff & service
Staff is good but the hotel is not a 4 star at all. It is an older hotel. For $209 can’t expect much but the fees and valet your car for a day will get it to $350. If you want something updated and newer for the same price I would suggest west in
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 17, 2024
Peter, it's regrettable that your stay didn't fully meet your expectations. It's true that our property carries a classic character. Regarding the prices, we understand your concerns and assure you that our rates aim to be competitive and reflective of the services provided. If you have the inclination to return, we'd love the opportunity to provide you with an upgraded experience. We appreciate your feedback and will utilize it to enhance our future guest experiences. Thank you.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a great location it was easy to access everybody was wonderful I was surprised that there was a resort fee Expedia had not disclosed when I showed up but other than that everything was great
Stayed 7 nights in Feb 2024
Response from Customer Service on Feb 15, 2024
Jennifer, it's wonderful to hear that you found The Royal Sonesta Houston Galleria's location to be convenient and our team members to be outstanding. We understand your surprise about the resort fee and we encourage guests to fully understand all charges while booking through external sites. Aside from this, it's fantastic to know that your overall experience was excellent. We hope to see you again.

10/10 Excellent

Pradeep

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Thanks, Pradeep! It's outstanding your time at The Royal Sonesta Houston Galleria was fantastic. We can't wait until your next visit!

2/10 Terrible

Phyllis

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Rooms are small and old and bathrooms are very small and very old! The air conditioning is not working in this room and no one is answering at the front desk. For the price I would not recommend it ☹️
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 15, 2024
Phyllis, we're really sorry to hear about your less than satisfactory experience. We understand the critical nature of room comfort and efficient air conditioning. It's disheartening to know that the communication with our reception was difficult. Please rest assured, we're taking your critique on board to enhance customer interaction and room experience while keeping our prices competitive. We hope for a chance to invite you back and provide an improved service.

6/10 Okay

Paula

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for sharing your feedback, Paula!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

6/10 Okay

Peter

Stayed 5 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for sharing your feedback, Peter!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
Stephen, it's great to know that your stay was excellent at The Royal Sonesta Houston Galleria. We are happy to have made your visit memorable. We look forward to welcoming you back on your next visit to Houston.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eish theynhad a microwave and refrigerator in the room
Response from Customer Service on Feb 2, 2024
Leslie, we're thrilled to hear that you found convenience in having a microwave and refrigerator in your room at The Royal Sonesta Houston Galleria. We're proud to provide amenities that add comfort and convenience. We eagerly look forward to your next stay with us.