Ratings based on 632 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Close to Galleria Mall

Posted Jun 3, 2015
Pros: Bar, room clean,
Nice ambiance, they had a few events there when I went.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 2, 2015
Met my expectations. Self park is a little inconvenient.
3 out of 5
by A verified travelerfrom la, ca

Meh.

Posted May 31, 2015
Our 2 queen bed request wasn't honored and we ended up with a roll-away that took up the entire room. My call for extra towels was never fulfilled.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom AE

Posted May 29, 2015
It was a great trip.we spent awesome days in the city and comfortable nights at a amazing hotel
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Beaumont, TX

Girls Get Away

Posted May 27, 2015
Pros: The hotel was in a very good location. (walking distance of the Galleria Mall).
Cons: Cheaper prices on overnight parking.
Location: Central location of other hotels, eating venues, shopping venues.
We arrived in Houston and entered the hotel that was previously booked. After checking in, we arrived at the room where we noticed that it was just 1 king bed for 2 people (in which I booked 1 room w/t 2 beds). We were not happy about it, and the Manager was not very accommodating in fixing the problem; just apologetic. So we called a third party booking agent who booked a room with 2 beds at the Royal Sonesta. Within 30 minutes of our arrival, check-in was a breeze, the staff was extremely friendly, and the room was very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 26, 2015
Great hotel! I stay there for business travel and it is always clean, has great service and the beds are very comfortable. The staff has always upgraded me to the club level when it is available.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio, TX

Great

Posted May 26, 2015
Wonderdul location Great condirion of the hotel Good prking lot Very very good breakfast and bar
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Service :)

Posted May 25, 2015
Location: Location is great. perfect if you like shopping. Less than 10 miles from all the museums, Zoo, etc. Great food near by. Must try YiaYia Maria's place.
The staff is wonderful. All smiles. Always ready to help. Responded to all of my requests. Just fantastic.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MN

Beautiful

Posted May 19, 2015
Pros: Big room, great staff, bar in hotel, accessability
Cons: Small bathroom( if you are over 250 lbs good luck getting in there, Need coffe in the rooms, club breakfast watery and cold, club coffe from machine
Location: I did not go out but right by a lot of shopping
The hotel and staff are wonderful. The rooms are beautiful, big and comfortable. Fine dining upscale hotel. The only things that I could say need work would be the fact that the bathroom is teeny tiny( and I am a tiny person) , There is no coffee maker in your room and Edna club level breakfast eggs are watery the hashbrowns are cold and the coffee comes out of the pushbutton machine no real brewed coffee.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2015
first time at hotel and iot was an enjoyable visit.