Ratings based on 600 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

We chose this hotel based on its location...

Posted Jul 2, 2014
Pros: Our room was quiet and the bed very comfortable!
Location: great location as it is by the ring road which gets you anywhere quickly!
We chose this hotel based on its relative close distance to the airport and ease of getting anywhere on the ring road around Houston.....we were visiting our granddaughter....they had a kids menu at the restaurant and we enjoyed the pool with her....it was a pleasureable visit all around!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

great

Posted Jun 24, 2014
Pros: clean
This was a great experience . We really didnt stay long as we were there for business. I wish we could have stayed longer.
5 out of 5
Recommended
for Everyone
by David from Alexandria, Virginia

Excellent value

Posted Jun 2, 2014
Pros: Luxurious extremely comfortable beds! Very nice breakfast buffet.
The staff at the Sheraton Brookhollow is excellent. The guest rooms are comfortable, clean, and well appointed. Additionally, the value couldn't be beat...a Sofatel-like room for a Holiday Inn price! I would recommend this facility to anyone staying in Houston.
2 out of 5
by Usamah from Egypt

Old hotel

Posted May 31, 2014
Pros: business center printing did not charge for receiving packages delivered to the hotel
Cons: Airconditioning Safe in room Bathroom suction fan Wifi speed
Booking experience not flexible, I delayed my stay one day and they would not refund the on night because it is done through expedia. No In room safe. Wifi speed is not fast and is not consistent in speed. AC does not work good, stuffy room with no Air circulation making it humid at times. Bathroom does not have suction fan after showers and no heating lamp. front desk cancelled my booking when I called trying to inform them that I was going to be late on night and would not redeem this night. Business printing good. Room service good. Restaurant is good. The hotel is Old style and needs updates in decor and in rooms. room orientation is you have to be on the bed to watch TV. There is no window to open to compensate for stuffy air.
5 out of 5
Recommended
for Everyone
by A verified traveler

Houston trip

Posted Mar 16, 2014
Its really a good hotel to stay! I highly recommend it
5 out of 5
Recommended
for Everyone
by A verified traveler

Recommend

Posted Mar 16, 2014
Location: Only downside is the road construction in front of hotel.
Check in was efficient, room was clean, would stay here again.
3 out of 5
Recommended
for Everyone
by robiiii

Not bad not great

Posted Mar 11, 2014
Hotel staff was not very friendly but the room was clean and the beds very comfortable
1 out of 5
by A verified traveler

Hotel Stay

Posted Mar 10, 2014
Upon checking in we overheard a person stating that they were their with a wedding party. When the clerk checked us in they ask if we had any perferences to a room and my husband stated that we did not want to be on the same floor as the wedding party. The clerk assured us that they were all on the same floor. Late that night we heard people running and hollering up and down the hall. Then it sounded like someone was coming through the ceiling on the above floor. We contacted the front desk and they said they would correct the problem but it never happened and it was like this for 2 nights. We feel we should have not been billed for this but our credit card had already been billed for this prior to our stay.
1 out of 5
by A verified traveler

Hotel Stay

Posted Mar 10, 2014
Our stay was terrible. Upon checking in we overheard someone referring to a wedding party that they were with. My husband told the staff that we did not want to be on the same floor as the wedding party. The hotel assured us that we would not be. We heard people running up and down the hall all night. Then we heard people on the above floor that sounded like they were coming through the ceiling. Not a pleasant stay.
3 out of 5
Recommended
for Business Travelers
by Business Travel from Dallas TX

Great place to stay

Posted Jan 12, 2014
Pros: Room layout, meeting accommodations, and eager staff.
Cons: Eating areas - with one person running the bar, tables were dirty, glasses left sitting after emptied, and slow service. More consistency in the food
Location: Was there for corporate meeting - did not leave hotel.
My lodging was very good - bed extremely comfortable, temperature easy to maintain, good cable & clean. Staff were professional and eager to please. The eating arrangements, however, were less that desirable. Only the bar area was open in the evenings (Thurs-Sat pm) with the bartender playing many roles. Service was slow, Food was not up to par, and it was noisy for those not there to watch football. Food was provided for meetings I attended and it was good - bar, much less tasty. A year later and it is still hard to access due to road construction - however, once you arrive, covered parking and ease of getting into hotel is great