Lobby

Reviews of The Chifley Houston, Tapestry Collection by Hilton

4 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 530 out of 1010 reviews" "
Rating 8 - Good. 248 out of 1010 reviews" "
Rating 6 - Okay. 99 out of 1010 reviews" "
Rating 4 - Poor. 69 out of 1010 reviews" "
Rating 2 - Terrible. 64 out of 1010 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Mary on Mar 21, 2024
Thank you so much for your feedback! We look forward to welcoming you again soon!

10/10 Excellent

Tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Mar 2024
Response from Mary on Mar 21, 2024
Thank you so much for your feedback! We're delighted to hear that you enjoyed your experience with us. We look forward to welcoming you again soon!

10/10 Excellent

Melinda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed here recently for two days during my daughter’s spring break from college. We absolutely loved our stay and every place we visited was near our hotel so that was a plus.
Stayed 2 nights in Mar 2024
Response from Mary on Mar 21, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. We look forward to welcoming you again soon!

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio.
Stayed 1 night in Mar 2024
Response from Mary on Mar 21, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service. We look forward to welcoming you again soon!

10/10 Excellent

DeAndre D

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were phenomenal in every way. Extra shout out to the housekeeping staff they were amazing.
Stayed 3 nights in Mar 2024
Response from Mary on Mar 21, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to welcoming you again soon!

8/10 Good

DeAndreia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We loved everything about the hotel. It was nice, spacious and clean. The only thing we didn’t like was getting out of the parking garage was hectic. The garage wouldn’t let us out automatically and there would be a line of cars trying to exit.
Stayed 2 nights in Mar 2024
Response from Mary on Mar 21, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. We look forward to welcoming you again soon!

8/10 Good

MIYUKI, Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like being so close to the expressway because it was noisy and the pool area wasn’t relaxing because the walkway is right there with lots of noise as well. However, the accommodations in the room were very nice and the room was spacious and clean. Front hotel staff were very pleasant and helpful. Self-parking was extremely convenient.
Stayed 2 nights in Mar 2024
Response from Mary on Mar 21, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. We look forward to welcoming you again soon!

10/10 Excellent

Cabrielle, San Antonio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Staff was great. Great bar and food. Nice rooms.
Stayed 2 nights in Mar 2024
Response from Mary on Mar 15, 2024
Thank you so much for your feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to welcoming you again soon!

10/10 Excellent

Alquinton

Stayed 3 nights in Feb 2024

10/10 Excellent

Carlos M

Liked: Amenities, property conditions & facilities
Great hotel highly recommended
Stayed 1 night in Mar 2024
Response from Evan Johnson on Mar 9, 2024
We're glad to hear you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed the night and had no issues and the staff was friendly.
Stayed 1 night in Mar 2024
Response from Mary on Mar 5, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to welcoming you again soon!

4/10 Poor

Patrick

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Front desk agent was very rude when I asked about a floor fan for the room. I requested one when I made the reservation, as well as to be put on a high floor ( away from street noise), no fan , and of course they put me on the 3rd floor right next to the Freeway ! Toilet ran continuously when you flushed it, A/C barely worked, and I reserved a KING ROOM, and got a room with 2 queen beds !!! Unbelievable
Stayed 1 night in Feb 2024
Response from Evan Johnson on Feb 28, 2024
I apologize that we fell short of your expectations during your stay with us, we hope to see you again soon so that we can provide you with the best possible experience. In the future I would recommend booking one of our City View rooms which would guarantee a high floor. I will ensure that we address the other issues as well in the room. Again, we hope to see you again in the future.

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omg me and my other friend loved the hotel and the location. The room was big and very spacious. We loved everything about the hotel.
Stayed 2 nights in Feb 2024
Response from Evan Johnson on Feb 26, 2024
We're glad to hear you enjoyed your stay with us! We hope to see you again soon!

8/10 Good

Mandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed my stay. The facility is beautiful and clean, for the most part. When we got to our room, there were long black hairs on some of the pillows and on the bathroom floor. The bed was a little uncomfortable. We got 2 drinks at the bar that totaled $51 that included an $8 surcharge. That was absurd. We would definitely stay here again, but would go off property for drinks.
Response from Evan Johnson on Feb 26, 2024
We're glad to hear you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and attentive. 10 out of 10 experience.
Stayed 1 night in Feb 2024
Response from Evan Johnson on Feb 26, 2024
We're glad to hear you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Tamara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was very pleasant, I didn’t get his name but wish I did. He was very helpful and easy to talk to, thank you so much…great hotel and staff
Stayed 1 night in Feb 2024
Response from Mary on Feb 24, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to welcoming you again soon!

10/10 Excellent

Nishar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Feb 2024
Response from Mary on Feb 21, 2024
Thank you so much for your feedback.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mary on Feb 21, 2024
Thank you so much for your feedback.

10/10 Excellent

Sarah, Alpharetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful hotel with breakfast and coffee on site. Staff were friendly, helpful and professional.
Stayed 3 nights in Feb 2024
Response from Mary on Feb 21, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to welcoming you again soon!

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Stay
Stayed 1 night in Feb 2024
Response from Mary on Feb 21, 2024
Thank you so much for your feedback.

10/10 Excellent

Barbie, Houston

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. I like the setup of the rooms, offering plenty of space. The beds by far was the best part of my stay. Did not want to get out of bed. Sooooo comfortable. We enjoyed our stay and definitely will visit again. Thank you!
Stayed 1 night in Feb 2024
Response from Mary on Feb 21, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us.

10/10 Excellent

Kyia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First time staying at this hotel and I loved everything about it. Staff, ambiance, cleanliness, room service, bar/dining area, the room and space, the location is convenient for local food and shopping. This will be my go to stay every time I visit Houston!
Stayed 2 nights in Feb 2024
Response from Mary on Feb 21, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to welcoming you again soon!

6/10 Okay

Natalia

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
This property was convenient as far as shopping, food, and entertainment. I didn’t like that my sister (who had her own room),had to be moved 3 times during our stay and no compensation was giving.
Stayed 3 nights in Jan 2024
Response from Evan Johnson on Feb 4, 2024
Thank you for the feedback, I apologize that we fell short during your stay with us. If you are able to please feel free to reach out to the hotel and ask for the Manager on duty or myself by name and I would be happy to discuss the situation further.

10/10 Excellent

Jordan

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under construction but very nice
Response from Mary on Mar 15, 2024
Thank you so much for your feedback! We look forward to welcoming you again soon!

10/10 Excellent

Victoria

Stayed 1 night in Jan 2024
Response from Mary on Mar 21, 2024
Thank you so much for your feedback! We look forward to welcoming you again soon!

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mary on Mar 21, 2024
Thank you so much for your feedback! We look forward to welcoming you again soon!

10/10 Excellent

Cordula

Stayed 1 night in Jan 2024
Response from Mary on Mar 21, 2024
Thank you so much for your feedback! We look forward to welcoming you again soon!

10/10 Excellent

Colin, ARVADA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Evan Johnson on Feb 4, 2024
Thank you for the feedback! We hope to see you again soon!

8/10 Good

Derek, Spring

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice establishment. Rooms were very clean and spacious! Would have liked a tub in the room.
Stayed 1 night in Jan 2024
Response from Mary on Jan 24, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. We look forward to welcoming you again soon!

10/10 Excellent

Caitlyn, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 5 nights in Jan 2024
Response from Mary on Jan 24, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to welcoming you again soon!

10/10 Excellent

Carlos, Mission

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everynthing great Only is about the lights on the bedroom a little to bright and low on the wall
Stayed 3 nights in Jan 2024
Response from Mary on Jan 15, 2024
I'm glad to hear that everything is going well! Thanks for bringing up the lighting in the bedroom. I appreciate your feedback.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super high value hotel to stay at. Rooms are clean and spacious. Staff went above and beyond to help us get checked in early and checled out late. Hotel is close to shopping and restaurants. Cant beat this deal. Good stuff, Chifley!
Stayed 4 nights in Dec 2023
Response from Mary on Jan 12, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to welcoming you again soon!

10/10 Excellent

Marketa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and rooms are very nice
Stayed 1 night in Dec 2023
Response from Mary on Jan 12, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. We look forward to welcoming you again soon!

10/10 Excellent

LeDarius

Stayed 2 nights in Dec 2023
Response from Mercedes Nava- Administrative Assistant on Jan 8, 2024
Hi LeDarius, Thank you for taking the time to leave us a review. We hope to welcome you again soon!

10/10 Excellent

Jing

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Dec 2023
Response from Mercedes Nava- Administrative Assistant on Jan 5, 2024
Thank you for taking the time to leave a review. We hope to welcome you again soon!

4/10 Poor

Jenny

Liked: Cleanliness
Disliked: Property conditions & facilities
Hot Water Issue
No hot water the 1st night we got there. Called in the morning and the engineer came right away (this we're happy), and the hot water came. Then the next morning before we check out, the hot water took at least 10 min to come out.
Stayed 2 nights in Dec 2023
Response from Mary on Jan 4, 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your input and apologize for any inconvenience you experienced with the hot water during your visit.We are pleased to hear that our team responded promptly to your initial call and that the issue was resolved. However, we understand that the delay in hot water on the second morning was frustrating, and we sincerely apologize for any inconvenience this may have caused.Your comfort and satisfaction are our top priorities, and we want to assure you that we are actively addressing this matter with our engineering team to prevent similar occurrences in the future. We value your feedback as it helps us identify areas for improvement and ensure a better experience for our guests.We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.

8/10 Good

Maduabuchi

Liked: Cleanliness, staff & service, property conditions & facilities
Please get some microwaves
Stayed 3 nights in Dec 2023
Response from Mary on Jan 4, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is of utmost importance to us, and we deeply regret that we fell short of your expectations.

8/10 Good

Tiffany

Stayed 3 nights in Dec 2023
Response from Mercedes Nava- Administrative Assistant on Dec 28, 2023
Hi Tiffany, thank you for taking the time to leave us a rating. We hope to see you again soon when your travels allow.

10/10 Excellent

Sierra

Liked: Cleanliness, staff & service, property conditions & facilities
.
Response from Mary on Feb 21, 2024
Thank you so much for your feedback.

8/10 Good

Samuel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was ok room could have been cleaner but i would and will stay again
Stayed 2 nights in Oct 2023
Response from Hotel Managment on Dec 28, 2023
Thank you for taking the time to leave us a review. We appreciate your feedback and have shared your feedback with our Housekeeping Leadership team.

8/10 Good

Samuel

Stayed 2 nights in Dec 2023
Response from Mercedes Nava- Administrative Assistant on Dec 28, 2023
Hi Sam, thank you for taking the time to leave us a review. We hope to welcome you again when your travels allow.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the stay
Great location. Comfortable, clean rooms. Renovations look amazing but fell a bit short cosmetically (areas in the room where large wall attachments were replaced with smaller ones and the paint wasn’t touched up)
Stayed 3 nights in Dec 2023
Response from Mercedes Nava- Administrative Assistant on Dec 28, 2023
Hi Ronald, thank you for taking the time to leave us a review. We've shared your feedback with our Engineering Leadership Team. We hope to welcome you again soon when your travels allow.

10/10 Excellent

Kay S

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice. It was convenient for us and what we had gone to Houston to do for the weekend. The room was truly lovely and very quiet. We met friends who got there earlier and enjoyed the bar and loved the bartender. Also, I had booked both rooms under my name and there was no problem allowing them to check in before we arrived. Also, it was easy getting in and out of the hotel property in our vehicle. Thank you Hotel Chifley for a lovely stay. We will be back
Stayed 1 night in Dec 2023
Response from Mercedes Nava- Administrative Assistant on Dec 28, 2023
Hi Kay, thank you for leaving us a review and sharing your experience. We can't wait to welcome you back again when your travels bring you back to the area.

10/10 Excellent

Patricia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful decor staff friendly & helpful 5 minutes to Galleria shopping.
Stayed 1 night in Dec 2023
Response from Mercedes Nava- Administrative Assistant on Dec 28, 2023
Hi Patricia, thank you for taking the time to leave us a review. We hope to welcome you back again when your travels allow.

2/10 Terrible

Taylor

Stayed 1 night in Dec 2023
Response from Mercedes Nava- Administrative Assistant on Dec 15, 2023
Hi Taylor, thank you for taking the time to leave us a rating. For training purposes, would you be willing to provide us with feedback so know what we could have done differently to improve your experience with us?

10/10 Excellent

Moni

Stayed 4 nights in Dec 2023
Response from Mercedes Nava- Administrative Assistant on Dec 15, 2023
Hi Moni, thank you for taking the time to leave us a rating. We hope to welcome you back when your travels allow.

10/10 Excellent

LaDonna

Stayed 2 nights in Dec 2023
Response from Mercedes Nava- Administrative Assistant on Jan 4, 2024
Thank you for taking the time to leave us a review. We hope to welcome you again soon!

2/10 Terrible

Doanh

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mercedes Nava- Administrative Assistant on Dec 15, 2023
Hi Doanh, thank you for taking the time to leave us a rating. For training purposes, would you be willing to provide us with feedback so know what we could have done differently to improve your experience with us?

8/10 Good

w

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Mercedes Nava- Administrative Assistant on Dec 15, 2023
Thank you for taking the time to leave us a rating, we hope you choose to stay with us again when your travels allow.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an absolutely outstanding property. The staff was extremely helpful and very accommodating. Highly recommend.
Stayed 1 night in Dec 2023
Response from Mercedes Nava- Administrative Assistant on Dec 15, 2023
James, thank you for taking the time to leave us a review. We hope you stay with us again soon when your travels allow.