Ratings based on 1,023 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted May 10, 2024
It’s wonderfully close to the airport but it’s inconvenient in regards to getting to a restaurant outside of the hotel services or other conveniences outside of the hotel services beyond that the hotel is wonderful
Comment from Hotel Management
May 10, 2024 by GM, Hotel Management
Dear Elizabeth, Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by the lack of food options near the hotel. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Best, Dwan Lightfoot, GM
by A verified traveler
Posted May 7, 2024
Fantastic property! Super close to the Airport and wonderful amenities.
Comment from Hotel Management
May 8, 2024 by GM, Hotel Management
Dear Deanna, Thank you for sharing your feedback. We're pleased that our lovely accommodations, wonderful amenities, and convenient location made for a restful stay. I'm happy to hear you plan to revisit us the next time you travel to the area. Best, Dwan Lightfoot, GM
by A verified traveler
Posted May 6, 2024
Great room, very clean, pleasant staff. Bring your own food and drink because there isn't much besides a Jack in the Box and a Taco Bell nearby. Well, there is a bar and grill at the Doubletree across the street. But after eating there the Jack in the Box was looking mighty good.
Comment from Hotel Management
May 6, 2024 by GM, Hotel Management
Dear James, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Dwan Lightfoot, GM
by A verified traveler
Posted May 6, 2024
The staff was very rude and unprofessional while on my trip they called me asking why was my stuff still in the room when i booked for 3 day. They were saying my reservation was wrong in their systems but still charged me for three days so how could it be wrong. After they realizing there mistake it was no apology for the confusion. The day of my check out they tried to charge my card for another night when I already paid the full amount. Nobody knew what was going on the manager was so rude and did nothing to accommodate me.
Comment from Hotel Management
May 6, 2024 by GM, Hotel Management
Dear Annette, I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided has been reviewed by our team to ensure we consistently deliver upon guest expectations. I would love the opportunity to regain your confidence and demonstrate our commitment to customer service, so we hope you will consider a return visit. Thank you for staying with us. Best, Dwan Lightfoot, GM
by A verified traveler
Posted May 5, 2024
Good
Comment from Hotel Management
May 6, 2024 by GM, Hotel Management
Dear Joachin, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Dwan Lightfoot, GM
by A verified traveler
Posted May 4, 2024
We had a horrible experience at the airport that brought us to our stay at SpringHill. If you’re ever stranded by your airline at the Houston airport, definitely stay here! The staff and the rooms made our bad day a little bit better.
Comment from Hotel Management
May 5, 2024 by GM, Hotel Management
Dear Kiersten, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and amenities after a long day of travel. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Dwan Lightfoot, GM
by A verified traveler
Posted May 4, 2024
by A verified traveler
Posted May 3, 2024
by A verified traveler
Posted May 3, 2024
Stayed for 1 night before heading down to Galveston for a cruise. It was easy and convenient to catch their shuttle from the airport to the hotel. The place was clean and breakfast was included in the morning.
Comment from Hotel Management
May 3, 2024 by GM, Hotel Management
Dear Erynn, Thank you for taking the time to share your kind review. I’m glad you found our location convenient, accommodations pleasant, and amenities helpful. We look forward to being your hotel of choice when in the area. Best, Dwan Lightfoot, GM
by A verified traveler
Posted May 3, 2024
black guy working the night shift was a little shady acting. something is up with him.
Comment from Hotel Management
May 3, 2024 by GM, Hotel Management
Dear Felisitas, We love seeing five stars when our guests leave a review. Thank you. Best, Dwan Lightfoot, GM
