In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Reviews of Staybridge Suites Houston Stafford - Sugar Land, an IHG Hotel

3 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 323 out of 474 reviews" "
Rating 8 - Good. 103 out of 474 reviews" "
Rating 6 - Okay. 29 out of 474 reviews" "
Rating 4 - Poor. 10 out of 474 reviews" "
Rating 2 - Terrible. 9 out of 474 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sally

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean and quiet but the furniture was dated and tattered and needs to be replaced. The staff were all very friendly and helpful.
Stayed 4 nights in Mar 2024

10/10 Excellent

Trina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that we had two bedrooms for all Of us to stay in and have a kitchen and living room as well. Breakfast was wonderful as well.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 26, 2024
Dear Trina,Thank you for your wonderful review! We're delighted to hear that you loved the setup of our two-bedroom accommodation, complete with a kitchen and living room. It's fantastic to know that you found our breakfast offerings to your liking as well. We hope to welcome you back for another enjoyable stay soon!Best regards,Stephanie FitzgeraldGeneral Manager

6/10 Okay

Raishawn

Traveled with group
Liked: Cleanliness, staff & service, amenities
Hotel was doing construction. Kept interrupting my sleep
Stayed 4 nights in Jan 2024
Response from Hotel Management on Feb 2, 2024
Dear Raishawn Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused during your stay due to the construction activities. We understand how important a good night's sleep is, and we regret that the noise disrupted your rest.Please know that your comments are valuable to us, and we take them seriously. We are actively working to address the construction-related disturbances to enhance our guests' experience. Your insights will help us improve and make necessary adjustments to minimize any inconvenience in the future.We appreciate your understanding and hope that you will give us another opportunity to provide you with the excellent service and comfort you deserve on your next visit.Thank you for choosing our hotel, and we look forward to welcoming you back.Sincerely,Stephanie FitzgeraldGeneral Manager

2/10 Terrible

milissa

Stayed 3 nights in Jan 2024
Response from Hotel Management on Feb 2, 2024
Dear milissa,We sincerely apologize for falling short of your expectations during your recent stay. Your feedback is important to us, and we would like to learn more about your specific concerns to address them promptly. If you could provide additional details or contact our team directly, we would greatly appreciate the opportunity to make amends and ensure a more positive experience in the future.Thank you for bringing your concerns to our attention.Best regards,Stephanie FitzgeraldGeneral Manager

10/10 Excellent

McKenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean, & quiet
Stayed 4 nights in Jan 2024
Response from Hotel Management on Feb 26, 2024
Dear McKenzie,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found our staff great, the environment clean, and the atmosphere quiet. We hope to welcome you back again soon for another peaceful visit.Best regards,Stephanie FitzgeraldGeneral Manager

10/10 Excellent

UCHENNA

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and calm
Stayed 2 nights in Dec 2023

6/10 Okay

Darla

Liked: Staff & service
Disliked: Property conditions & facilities
We stayed on the fourth floor and it smelled so badly of perfumed cleaners that it was surely at unhealthy levels. The fumes were so strong it gave me a headache. It made you think, WHAT are they covering up? Seriously. BAD.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Queen 60
The staff is vey friendly and helpful. The facility and room was very clean. There was a decent available choices for breakfast, and the coffee was good. The only issue I had was that it smelled like smelly feet in both the hallways and room. Not pleasant at all.
Stayed 2 nights in Nov 2023
Response from Staybridge Suites Management on Nov 27, 2023
Dear Queen 60Thank you for choosing Staybridge Suites for your recent stay and for taking the time to provide us with your feedback. We are pleased to hear that you found our staff to be friendly and helpful, enjoyed the cleanliness of our facility and room, and appreciated the breakfast choices and coffee quality.However, we sincerely apologize for the unpleasant experience you had with the smell in both the hallways and your room. Your comfort is of the utmost importance to us, and we regret that we fell short of your expectations in this regard. Rest assured, we take your feedback seriously, and our housekeeping team will thoroughly investigate and address the issue to ensure it is promptly resolved.We appreciate your bringing this matter to our attention, as it helps us identify areas for improvement. Our commitment is to provide each guest with a comfortable and enjoyable stay, and we regret that we did not meet this standard during your visit.If your travels bring you back to our area, we would be honored to have the opportunity to host you again and demonstrate the improvements we have made based on your valuable feedback. Please feel free to reach out to us directly if you plan on returning, and we will ensure that your stay is truly exceptional.Once again, thank you for your feedback, and we look forward to the possibility of welcoming you back to Staybridge Suites.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service
IHG properties always fall a little in the disappointing category. With just a little more effort and quality they could be top tier, but they never are.
Stayed 1 night in Nov 2023
Response from Staybridge Suites Management on Nov 27, 2023
Dear NicholasThank you for taking the time to share your feedback following your recent stay at our hotel. We appreciate your honesty and value your insights as they help us in our ongoing efforts to enhance the guest experience.We are grateful for your positive rating, and we regret any aspect of your stay that did not meet your expectations. Your comments about IHG properties are duly noted, and we understand your perspective. We strive to continuously improve our services, and your feedback serves as valuable guidance.Our commitment is to provide a top-tier experience for our guests, and we are taking your suggestions to heart. We will use your comments to review and refine our operations to ensure that we deliver the high-quality experience you rightly expect.If your travels bring you back to our area, we would be honored to have another opportunity to host you and demonstrate the improvements we have made based on your feedback. Please feel free to reach out to us directly if you plan on returning, and we will do our utmost to make your stay exceptional.Once again, thank you for choosing our hotel, and we look forward to the possibility of welcoming you back in the future.

10/10 Excellent

Lekiya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 16, 2023
Dear LekiyaWe're thrilled to hear you had a perfect 10 out of 10 experience! Thank you for taking the time to share your positive feedback. We're delighted you enjoyed your stay, and our team looks forward to welcoming you back for another exceptional experience in the future.Safe Travels!

4/10 Poor

Todd

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Hotel Management on Nov 16, 2023
Dear ToddThank you for your rating. We're sorry to hear that your experience didn't meet your expectations. If there's anything specific you'd like to share about your stay, please reach out to us directly so we can better understand and address any concerns. We value your feedback and strive to make improvements based on guest experiences.

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, solid choice
Had a very pleasant experience. Rooms are very large and having the nook kitchen is a plus. Refrigerator door was not closing and did let the front desk know. Front desk attendants were helpful and accommodating. Breakfast was also really good (better than most).
Stayed 3 nights in Oct 2023
Response from Staybridge Suites Management on Nov 16, 2023
Dear DavidThank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a very pleasant stay and enjoyed the spacious rooms with the added convenience of the nook kitchen.We sincerely appreciate your feedback regarding the refrigerator door, and we want to apologize for any inconvenience it may have caused. Rest assured, our maintenance team is already addressing this issue to ensure it is promptly resolved. Your proactive communication with our front desk team is invaluable, and we're pleased to hear that they were helpful and accommodating.It's delightful to know that you found our breakfast to be better than most – we take pride in offering a variety of delicious options to start your day right.We truly value your patronage and hope to welcome you back for another enjoyable stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly Surprised
I was kindly greeted upon arrival in a warmly decorated foyer and given my room assignment as well as the breakfast info. It was later in the evening, so it was pretty quiet. I was super surprised to smell the remnants of carpet powder and cleaning products. I do enjoy the smell of clean, and it was everywhere. My room was clean and comfortable, my stay was quiet. It was close to my destination and had plenty of entertainment and food options nearby. I would definitely stay here again if I ever come back to this side of Houston.
Stayed 5 nights in Oct 2023
Response from Staybridge Suites Management on Nov 16, 2023
Dear PatriciaThank you for taking the time to share your fantastic experience with us! We are delighted to hear that you had a wonderful stay and appreciated the warm greeting upon your arrival in our beautifully decorated foyer.It's great to know that the cleanliness of our hotel met your expectations. We take pride in maintaining a clean and comfortable environment for our guests, and we're thrilled that you enjoyed the scent of freshness from the carpet powder and cleaning products.We're pleased that your room provided the comfort and tranquility you were looking for, contributing to a quiet and restful stay. It's fantastic that our location was convenient for your plans, and you found plenty of entertainment and food options nearby.We genuinely appreciate your kind words and are honored that you would choose to stay with us again if you return to this side of Houston. We look forward to welcoming you back and providing another exceptional experience.Safe travels, and thank you for being our valued guest!

10/10 Excellent

Giovanna

Liked: Cleanliness, staff & service, property conditions & facilities
Exactly like the listing if not better. And a great breakfast!!
Stayed 4 nights in Oct 2023
Response from Staybridge Suites Management on Nov 16, 2023
Dear Giovanna Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that your stay lived up to, or even exceeded, your expectations based on the listing.It's wonderful to know that you enjoyed our breakfast offerings. We believe that a great breakfast sets the tone for a fantastic day, and we're delighted that it added to your overall experience.We appreciate your 5 out of 5 rating and are grateful for your kind words. If your travels bring you back to our area, we would be honored to host you again. Please feel free to reach out if there is anything specific you loved about your stay that we can ensure is repeated for your next visit.Safe travels, and we hope to welcome you back soon!

10/10 Excellent

prabhat

Stayed 1 night in Oct 2023

8/10 Good

David

Business traveler, Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Poor housekeeping services
Stayed 2 nights in Sep 2023

10/10 Excellent

jack

Stayed 4 nights in Sep 2023

10/10 Excellent

Patricia, Laredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay Staff was so friendly
Stayed 2 nights in Sep 2023

4/10 Poor

John

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A little bit of a challenge- treadmill wasn't out of order, no ice machines on the floors (I think Texas is definitely hot and humid), no hot or cold water, pretty much medium (co-worker said he had no problem with getting cold or hot water). Room was nice and clean, good kitchen yet didn't use it.
Stayed 2 nights in Sep 2023

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always impressed!
An amazing stay. The staff were very accommodating. We enjoyed the breakfast as well. I’ll likely choose Staybridge in the future. Very impressed. Clean room.
Stayed 1 night in Aug 2023

8/10 Good

Elfreda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near food and shopping yet quiet and comfortable.
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 24, 2023
Dear Elfreda,Thank you for your feedback! We appreciate your rating and hope you had a pleasant stay with us. If you have any specific comments or suggestions, please feel free to share them so we can continue to improving our services. SincerelyStephanie FitzgeraldGeneral Manager

8/10 Good

susana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Hotel Management on Aug 24, 2023
Dear Susana,Thank you for your feedback! We appreciate your rating and hope you had a pleasant stay with us. If you have any specific comments or suggestions, please feel free to share them so we can continue to improving our services. SincerelyStephanie FitzgeraldGeneral Manager

8/10 Good

susana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

susana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Janet

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Amenities
Clean room
Stayed 1 night in Jul 2023

6/10 Okay

Clyde

Stayed 3 nights in Jul 2023

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Reunion
Stayed 2 nights in Jul 2023

8/10 Good

Joshua

Stayed 1 night in Jul 2023

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Jul 2023

10/10 Excellent

Tanisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was super sweet and accommodating for all of my family who was in the area.
Stayed 2 nights in Jul 2023

10/10 Excellent

soniya

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 3 nights in Jun 2023

8/10 Good

Ed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

6/10 Okay

Kevin

Business traveler
Liked: Staff & service
Disliked: Cleanliness, room comfort
Conditions hurting great service
My check-in experience was great until getting to my room. The room had a humid moisture odor and gnats flying around. After talking to the front desk rep, she was very apologetic and offered to switch my room in the morning do to no other suites being available at the time. Cant wait until recheck-in time.
Stayed 1 night in May 2023

4/10 Poor

Laura

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The reason that I reserve this hotel, was because they offer transportation to places around ……but for some reason they didn’t. The 4 days of my stay, I hired the Uber service, something that was not contemplated for my pocket. Please check that the services offered by the operator are true ..... Very bad !!!!
Stayed 3 nights in May 2023

10/10 Excellent

Maurice

Stayed 2 nights in May 2023

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nice until time for bed
Food and staff were great and friendly. The kitchen crew worked tirelessly to ensure hot food was available at all times. The infrastructure was more to be desired. The bed was very uncomfortable and was not the king size communicated. The A/C unit worked well but was so loud the volume needed to be increased 8-10 levels once it kicked on and would wake me out of my sleep at night. Now I'm more tired starting the day than ending it. The shower was great. It would have been helpful to have a longer shower curtain to keep the floor outside the shower from getting as wet. The staff was good but I would not stay here again. The goal as the end of the day is to get rest and that didn't happen.
Stayed 2 nights in May 2023

8/10 Good

Clarence, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Love the room setup and the full kitchen. Also close to restaurants and the freeway
Stayed 1 night in Apr 2023

10/10 Excellent

Yuan-Min

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like Staybridge Suites.
The location is great for our needs. It is safe; close to restaurants & medical facilities and has ample free parking. The staff is friendly and helpful. The included food they offer is ok. The room is spacious but not always thoroughly cleaned. This time there were fruit loops on the floor. Last time there was a big spider web and spider in the tub. Easily fixed but not ideal. Regardless, this is where we prefer to stay. It cks all the necessary boxes!
Stayed 2 nights in Apr 2023

10/10 Excellent

Daniel

Stayed 4 nights in Mar 2023

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

8/10 Good

Tony

Stayed 2 nights in Mar 2023

6/10 Okay

Lauren

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth it.
Hotel room was very dirty. Handles broken from sliding door. Visible scuff marks on furniture and walls. Mattress was old and not comfortable. Ac unit made horrible noises. We got put in a handicapped room which was fine but it was bad condition and not sure with no handles on the door to bathroom it was accessible for a true handicapped person. Reviews were good which is why we booked. Won’t go back or recommend.
Stayed 1 night in Mar 2023

10/10 Excellent

Christina

Stayed 1 night in Mar 2023

10/10 Excellent

ROBERT

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for your money.
Stayed 2 nights in Mar 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023