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Reviews of InTown Suites Extended Stay Houston TX – Hobby Airport

2 out of 5
InTown Suites Extended Stay Houston TX – Hobby Airport
12485 Gulf Fwy, Houston, TX

Reviews

5.0
Rating 10 - Excellent. 38 out of 423 reviews" "
Rating 8 - Good. 66 out of 423 reviews" "
Rating 6 - Okay. 92 out of 423 reviews" "
Rating 4 - Poor. 67 out of 423 reviews" "
Rating 2 - Terrible. 160 out of 423 reviews" "

5.2/10

Cleanliness

5.8/10

Staff & service

5.8/10

Amenities

4.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Jenny

Liked: Amenities
Good
Stayed 8 nights in Mar 2024
Response from Anna, GM on Apr 2, 2024
Hi Jenny - thank you for your review. We are glad you enjoyed your stay and look forward to your next visit. Thank you,

6/10 Okay

Kimberly

Disliked: Staff & service, amenities, property conditions & facilities
Nothing really left to say
Stayed 8 nights in Feb 2024

2/10 Terrible

Skubaa.

Disliked: Property conditions & facilities
I stayed there just for work to only sleep and shower. I had two rooms and both of them had roaches in the room, the room would’ve been good if that wasn’t a problem for both of them.
Stayed 15 nights in Feb 2024

6/10 Okay

Lonnie, Houston

Liked: Cleanliness
Very affordable
Stayed 7 nights in Feb 2024
Response from GM on Feb 23, 2024
Hi Lonnie – Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit! Anna, General Manager

10/10 Excellent

Shayna

Liked: Cleanliness, staff & service
Thin walls

8/10 Good

Anjela

Liked: Staff & service, amenities, property conditions & facilities
THEY HAVE EXCELLENT RATES AND INCENTIVES, THE LONGER YOU, STAY THE MORE YOU SAVE. THE STAFF WAS HELPFUL AND FRIENDLY. I WILL RETURN AND RECOMMEND THANK YOU
Stayed 7 nights in Jan 2024

6/10 Okay

Lonnie, Houston

Liked: Cleanliness
Stayed 7 nights in Dec 2023

10/10 Excellent

KISHA

Stayed 8 nights in Dec 2023
Response from FGM on Dec 26, 2023
Hi Keisha – Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Julia, Floating General Manager

10/10 Excellent

Karman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from FGM on Dec 23, 2023
Hi Karman – Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Julia, Floating General Manager

8/10 Good

Stella

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2023

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Too far from bus stop
Stayed 7 nights in Oct 2023
Response from GM on Nov 4, 2023
Hi Randy – Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Julia Ferris, General Manager

2/10 Terrible

Kenyatta

Stayed 27 nights in Oct 2023
Response from FGM on Nov 20, 2023
Kenyatta – Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! However, since you didn’t provide details, we’re not sure how to address your concerns. Please contact us with some more information and we will gladly look into the issues. Julia Ferris, General Manager

2/10 Terrible

Bre'Shawn

Traveled with partner, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Staff was not helpfull, for my two.week stay there wss no clean linen,towels , no room service at all, staff at front desk wss very disrespectful, refuse to help me when i ask.for information, hung up the phone on me while i was asking questions , will not ne back!!!
Stayed 13 nights in Sep 2023
Response from FGM on Nov 20, 2023
Thank you for taking the time to give us your feedback. We are sorry that we did not meet your expectations. Guests are welcome to keep the towels in the room upon checking in, but they are not changed out during your stay. Our Guest Room Attendants are trained to ensure that guests' personal belongings are not disturbed; therefore, they can only clean around items, when things are out or on the bed. We hope this information is helpful, and that we can welcome you back.Thank you,Julia Ferris

2/10 Terrible

Jose

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled, then it was not cleaned at all as they stated to me. Then constant noise all night long.
Stayed 8 nights in Aug 2023

10/10 Excellent

Brad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet , helpful staff. Premium rooms are worth it.
Stayed 11 nights in Jan 2023
Response from Toni GM on Feb 7, 2023
Thank You, we appreciate your review!

2/10 Terrible

Lekisha

Disliked: Cleanliness, staff & service, room comfort
Stayed 15 nights in Nov 2022

2/10 Terrible

Canitra

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
I had the WORST experience that I have EVER experienced in my entire life when dealing with rental room. My situation is very long and this review only allows a certain amount of characters so I will just say this much: 1. I think that property is some sort of halfway house cause there were quite a few unsavory characters in the office as well as renters who were there. 2. The office persons were very unfriendly, rude and evasive too as they seldom answered the phone especailly when problems arose they were not answering the office phone NOR the on-call phone for a long time. 3. Things were broken in the rooms and they acted as if it were a hassle to fix it or the renters fault. Took thier sweet time to fix it. So basically to sum this up, I was initially given a trashy room & when I asked to cancel so I can go elswhere she offered a better room at same rate. I went to check the room but the key wouldnt open it. A maid let me in. The room seemed re-done but the tv had no signal, and the stove was missing a knob to turn on the eyelet. So I went back to the office and told her all these things. she said ok and it would be fixed by the time I get back to the room from a grocery store trip. When I made it back from the store it was 7pm dark and the office was closed. My keycard was still not letting me in. I called the after hours number and no one was answering. I began to panic as it was dark and I dont know the unsavory ppl around there. One even asked me if I was "looking fo

2/10 Terrible

George

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy who worked the front desk was not very accommodating. I was told on the site it was a smoking room. Then I arrive and he tells me no smoking rooms at all on the property. No attempt to try and accommodate or at least apologize. It was just more of a I don’t care attitude!!
Stayed 7 nights in Sep 2022

2/10 Terrible

Frank

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2022

2/10 Terrible

Marian

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very Disappointed!
The rooms look nothing like the pictures online. They need to update the pictures or the rooms
Stayed 7 nights in Aug 2022

2/10 Terrible

Marian

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The pictures don’t match the room at all!
Shout out to the staff that lets you see the room before you check in! The room was so run down. Nothing like the pictures. The hotel was under goin remodeling. I hope it’s not just a cheaply done patch up job!
Stayed 9 nights in Aug 2022

8/10 Good

Katherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
They key kept not working
Stayed 12 nights in Aug 2022

8/10 Good

Tilden

Traveled with partner
Liked: Cleanliness, staff & service
property is close to areas i need to go. staff is friendly.
Stayed 14 nights in Jul 2022

2/10 Terrible

Kevin D

Disliked: Staff & service
Stayed 7 nights in Jun 2022

2/10 Terrible

April

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches ibwas offerd drugs and sex
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You are the best ever Very professional Security Helpful
Stayed 7 nights in Jun 2021

2/10 Terrible

Verified traveler

Stayed 8 nights in Mar 2021

2/10 Terrible

Monique

Stayed 1 night in Feb 2021

2/10 Terrible

Vernesta

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
I loved everything from the staff to the room even when i left my key inside the room and had to call the afterhour number. I told the guy i apologize for bothering late at night and he was so coo calm and collect from the front desk to the workers doing great job
Stayed 1 night in Feb 2021

10/10 Excellent

Carden Ray

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing
Stayed 7 nights in Aug 2020

8/10 Good

Synthia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 17 nights in Apr 2020

8/10 Good

Andres

Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Stayed 9 nights in Feb 2020

8/10 Good

Verified traveler

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mike & his wife are cool people's. Wall are thin so keep it down if you don't want anyone in your business. Overall it's a nice place,staff .
Stayed 7 nights in Feb 2020

8/10 Good

Patti, Houston,TX

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator to go up to 3rd floor. Housekeeping are friendly and helpful to information about the hotel rules
Stayed 7 nights in Feb 2020

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Well the staffs are the greatest but this hotel needs a brand remodelling. Every walls are already falling apart, mosquitoes in ur room lol, and homeless people all over d place. This hotel desreves only a $5/night stay instead of d 60dollars l paid.Am done not coming back 4 cheezyyyy!!!
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
there wasn’t anything i like, i didn’t receive my second set of sheets, they didn’t come clean the room thursday, i felt the staff was just picking with us for no reason
Stayed 7 nights in Jan 2020

10/10 Excellent

Anthony

Traveled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveler

Business traveler
Disliked: Staff & service
Stayed 7 nights in Dec 2019

2/10 Terrible

Pat, Houston

Disliked: Cleanliness, property conditions & facilities
It was very nasty. The desk was hanging off the wall, the appliances were raggedy and I was not pleased with it at all.
Stayed 7 nights in Dec 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service
Arrived there at 7 pm only to be told the check-in time passed. Expedia indicated 8 pm closing time. One of the staff said I wouldn’t be able to check in there and that the schedule had recently changed. I had made the reservation days prior and was only going to be in town for that day. Such a poor experience and the guy didn’t even offer to help other than “you can go to studio 6.” Goes to show even he thought another hotel would be better.
Stayed 1 night in Nov 2019

8/10 Good

Kenneth

Liked: Staff & service
Stayed 4 nights in Nov 2019

6/10 Okay

MICHELLE

Disliked: Cleanliness, property conditions & facilities
Not so great but affordable
The room was clearly falling apart and roach infested. The bathroom seemed to be sinking as did the kitchen sink. My boyfriend was approached by a woman asking if he was alone. People hung out all night and workers were working on the buildings painting early in the morning with no regards to late sleepers. But overall for the price specially given, it was acceptable
Stayed 7 nights in Sep 2019

6/10 Okay

Lashaundra

Business traveler
Nothing was working tv channel no coffee
Stayed 7 nights in Oct 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room are dirty and roach infested...sink in bathroom has a major leak...they dont change the linens
Stayed 14 nights in Sep 2019

10/10 Excellent

Billy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good
Stayed 7 nights in Sep 2019

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service and rude staff.
Stayed 7 nights in Sep 2019

2/10 Terrible

Verified traveler

Stayed 14 nights in Sep 2019