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Reviews of Intown Suites Extended Stay Select Houston - Stafford

2 out of 5
Intown Suites Extended Stay Select Houston - Stafford
11620 Lebon St, Stafford, TX

Reviews

7.6

Good

Rating 10 - Excellent. 28 out of 64 reviews" "
Rating 8 - Good. 17 out of 64 reviews" "
Rating 6 - Okay. 5 out of 64 reviews" "
Rating 4 - Poor. 5 out of 64 reviews" "
Rating 2 - Terrible. 9 out of 64 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ashley

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
There are some roaches in the room, in the bathroom, in the kitchen! Everywhere! I woke up and found a roach on my back. The spray they use to “get rid of the roaches” just made them come out even more. The roaches leave pooop everywhereeeee. If you’re going to stay here, I recommend not leaving any food, utensils or water bottles out! Put it in a bag & tie it up for protection. However, everything else was okay it’s definitely nice inside minus the roaches. I feel like the water was also drying my skin out a little so just stay moisturized at all times & tie up your foods! The lady at the front desk is extremely nice & cool! Whatever you need talk to her and she’ll help you out.
Stayed 7 nights in Mar 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Michelle was awesome! She went above and beyond!
Response from Michelle on Nov 20, 2023
Hi Monica – Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Michelle, General Manager

4/10 Poor

Raven

Stayed 7 nights in Oct 2023

8/10 Good

Shawntera

Stayed 7 nights in Aug 2023

10/10 Excellent

Nicole

Liked: Amenities
Employees
Stayed 7 nights in Aug 2023
Response from Michelle on Sep 13, 2023
Hi Nicole – Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Michelle, General Manager

10/10 Excellent

Jonika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely booking again.
Stayed 14 nights in Apr 2023
Response from YZ on May 8, 2023
Hi, Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Yousuf, General Manager

4/10 Poor

Renita

Disliked: Amenities
I like the location, but the stay was really disatifying due the strong dog odor and the sent of dog urine; which caused my son's allergies to flair and I ended up rushing him to the urgent care. That was a huge inconvenience amongst all the other issues.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Stayed 7 nights in Dec 2022
Response from Maritsa on Feb 17, 2023
Thank you for the review

10/10 Excellent

Demetria

4/10 Poor

Steve

Traveled with family
Disliked: Property conditions & facilities, room comfort
Cheap and unpleasant
From the very narrow check in window (3-7, office closes at 7 sharp!), To the plastic-y sheets to the lack of sound proofing to the plumbing horrors and the odd smells... This place is cheap, consider bringing your own sheets and towels and cleaning materials if you can.
Stayed 7 nights in Nov 2022

6/10 Okay

Tracy

Liked: Room comfort
Ok place....poor maintenance
The service, when I arrived, was good. Although, the lady who checked me in did say that she doesn't usually work at that location. The other lady I dealt with was ok....a little abrupt, though. I had issues with the microwave, towel rack and TP holder. I reported the microwave and TP holder the next morning. The second night, the towel rack fell and I could not put it back in place. This was reported on the second morning. The TP holder and towel rack were fixed on the 5th day. The microwave issue was fixed on the 6th day....which was my last one. The noise level was ok....very thin walls, though. Would I recommend this place? Only if you had no other options or can't afford a better place.
Stayed 7 nights in Nov 2022

8/10 Good

Stephanie

Stayed 9 nights in Nov 2022

6/10 Okay

James

Liked: Staff & service
Basic unit, little service support
They want to be known for long stay but room has only bed and kitchen table chair. No place to relax at night. Front desk never answers phone. If you want very basic, cheap financially, with very little service then InTown will work for you.
Stayed 22 nights in Oct 2022

2/10 Terrible

Kashif

Traveled with family
Disliked: Staff & service
InTown Suites Stafford General Manager refused to provide me the reserved two bed suite with the following explanation: "We only guarantee the rates not the room". Then suggested to me to take a one bedroom or go ask for a refund. I have never seen or heard such an explanation or unprofessional service provided to me by any hotel in Houston, TX or other cities that I have visited. Never ever considering this hotel again...
Stayed 11 nights in Nov 2022

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 7 nights in Nov 2022

8/10 Good

Corlet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
I would have love for the windows to open up but they don't
Stayed 13 nights in Sep 2022

10/10 Excellent

Quetta

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & upgraded rooms. Quiet at night. 2 weeks later and my apartment is *still* not ready. Maritsa Vargas has been super nice and extremely helpful throughout my stay. Easy to transfer to a bigger room when I received an additional guest. Maritsa thank you for making my stay a great one!
Stayed 8 nights in Sep 2022

2/10 Terrible

Candace

Disliked: Staff & service
I never checked In and needed to cancel my reservation and no one helped me to cancel but instead insisted that I would be charged $100 just to cancel even though I’m not staying and never checked in
Stayed 7 nights in Sep 2022

6/10 Okay

Dwayne

Stayed 7 nights in Aug 2022

8/10 Good

Cynthia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff seems friendly and there seems to be always someone working around the property. They seem very concerned about COVID safety too, love that.
Stayed 11 nights in Apr 2022

2/10 Terrible

Ashley

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t ever go there
Stayed 7 nights in Feb 2022

8/10 Good

Heather

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the rooms are nice and cozy.
Stayed 7 nights in Feb 2022

10/10 Excellent

x

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE/CLEAN ROOMS
very clean and Dallas was very helpful and nice great customer service I will be back again next month
Stayed 7 nights in Feb 2022

10/10 Excellent

Jostin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
The room itself was clean and well kept up, I loved the access to the room and the free onsite parking made it easy to check in and checkout. Overall the employees were amazing and helpful with whatever questions I had throughout my stay and the weekly housekeeping was amazing, very thorough and really did an amazing job!
Stayed 9 nights in Dec 2021

2/10 Terrible

Geraldine

Disliked: Staff & service, amenities, property conditions & facilities
The door will not close or lock. I was not able to sleep and had to leave the room prior to my ending date. The hotel attendant was not accommodating at all.
Stayed 7 nights in Dec 2021

10/10 Excellent

Melandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend to anyone who need extended stay in a clean quiet comfortable place
Stayed 21 nights in Nov 2021

10/10 Excellent

Lawrence

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2021

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2021

2/10 Terrible

Tracie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Service!!!
The service waa horrible! We booked a week long stay due to Hurricane Ida for 2 rooms. Online showed check in was until 7pm. We arrive at 6:10pm and was told that we needed to check in prior to 6pm, or the system cancels the booking! They said that there was nothing that they can do because they already called someone on the wait list to come check into our booked room. The girl at the front desk was also rude! She said it shows that the front desk closes at 7pm. Showed her the confirmation email AND the listing that reflects check-in from 3pm-7pm and she kept repeating that it was wrong information. I DEFINITELY WOULD NOT RECOMMEND.
Stayed 7 nights in Aug 2021

10/10 Excellent

Delali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2021

8/10 Good

Pamela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for the price
My stay was fairly comfortable. However, I was asked to pay more for the room than qouted when booking. Also, there was an issue with receiving a second room key. I automatically assumed since I was traveling with a guest this accommodation was anticipated. Overall the room was very nice, clean, and newly renovated. The bed was super comfortable, and the thread count of the sheets were 5 star hotels quailty. Funny how I never noticed such a thing until now. This is by far the best InTown Suites. I have visited.
Stayed 7 nights in Aug 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was updated, however it was really dirty. There were all types of people hanging out outside all times of the day and night. There was a stripper sleeping in her car and people continuously arguing. The roaches showed no mercy. They were everywhere. Even inside the fridge. Don’t be taken in by the price. This place is not cool.
Stayed 7 nights in May 2021

8/10 Good

Verified traveler

Stayed 7 nights in May 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2021

8/10 Good

Julie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service not good, could not pay with credit card thay want cash only, due card reader was down. Just unsatisfied and unpleasant place to stay.
Stayed 7 nights in Mar 2021

4/10 Poor

Verified traveler

Business traveler, Traveled with family
This place looks nice with all the renovations they have made but beware this place also has bed bugs. I booked a suite for 5 nights for myself and my daughter. After the very first night she woke up and had clusters of bites literally all over her. After talking with staff on site my concerns were brushed off as well maybe she’s allergic to the linens. My 5 night stay was cut to two nights because I couldn’t start there knowing she is being feasted on at night.
Stayed 7 nights in Mar 2021

10/10 Excellent

Verified traveler

Stayed 7 nights in Mar 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Stayed 1 night in Mar 2021

10/10 Excellent

Morris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2020

6/10 Okay

Verified traveler

Stayed 7 nights in Feb 2021

8/10 Good

Brandi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2020

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2021

8/10 Good

Concetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very comfortable stay
Stayed 7 nights in Jan 2021

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and ckean
Nice place
Stayed 7 nights in Nov 2020

10/10 Excellent

Ebony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
My stay was very comfortable, the rooms are clean and cozy. I will be returning soon
Stayed 7 nights in Jan 2021

10/10 Excellent

Virginia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay
Stayed 7 nights in Jan 2021

6/10 Okay

Verified traveler

Business traveler
Ok
Stayed 7 nights in Dec 2020

10/10 Excellent

Raymond

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2020