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Reviews of Super 8 by Wyndham Houston/Downtown/I-610

2 out of 5
Super 8 by Wyndham Houston/Downtown/I-610
5550 Homestead Rd, Houston, TX

Reviews

7.8

Good

Rating 10 - Excellent. 83 out of 273 reviews" "
Rating 8 - Good. 103 out of 273 reviews" "
Rating 6 - Okay. 60 out of 273 reviews" "
Rating 4 - Poor. 13 out of 273 reviews" "
Rating 2 - Terrible. 14 out of 273 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carl

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Manager on Apr 12, 2024
Hello Carl,We are delighted to hear that you had a wonderful experience with us! If you have any further feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back soon for another fantastic stay!

8/10 Good

Loren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the rooms & staff. But the squeaky bed needs sorting (Room 106). Sit on the top right hand side & you'll laugh your socks off - sounds like someone emptying bins outside, but it's just the metal base 😁
Stayed 3 nights in Apr 2024
Response from Manager on Apr 7, 2024
Hello Loren,Thank you for sharing your feedback regarding your recent stay with us. We are glad to hear that you enjoyed our rooms and found our staff accommodating. Your comments about the bed in Room 106 have been noted for our team to address. We appreciate your understanding and bringing this to our attention.

6/10 Okay

Jessica

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I didn’t like the guy at the front desk he is rude The internet didn’t work
Stayed 2 nights in Mar 2024
Response from Manager on Mar 7, 2024
Hello Jessica, We appreciate your feedback regarding your recent stay and apologize for any inconvenience. We value friendly service and effective internet for our guests. Your concerns will be shared with the appropriate team to ensure a better experience for our future guests.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greet
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Leslie,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Antoine Waldrys

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice property
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Antoine Waldrys,Thank you for your kind feedback! We're glad you found our property to be nice. We aspire to provide a pleasant stay experience for all our guests. We appreciate your support and hope to welcome you back again in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
It's very good
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello James,Thank you for your positive feedback! We are glad to hear that you had a great experience during your stay. We strive to consistently provide excellent service to all our guests and it is always rewarding to receive such positive comments. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Fidel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consistently excellent.
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Fidel,Thank you for your kind words! We're delighted to hear that you consistently had an excellent experience during your stay with us. We strive to consistently provide exceptional service to all our guests. Please don't hesitate to reach out if there's anything else we can assist you with in the future.

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort
Rude Checkout Experience
The room and entrance was very clean and in good shape. However, all business is conducted via a service window. At late night check-in I understand, but even during checkout the lobby was locked away. The experience was good until the manager started knocking on doors 45 minutes before the posted checkout time bothering people just to ask if we were checking out. The intrusion was rude in my opinion.
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello James, Thank you for your feedback on our hotel and we're glad to hear that you found the room and entrance to be clean and well-maintained. We apologize for any inconvenience caused regarding the check-out process and the manager's actions. We value your input and will share your comments with our team for further improvement. We appreciate your stay with us and hope to welcome you back in the future for a better experience.

2/10 Terrible

Melissa, Fort Wayne

Stayed 1 night in Nov 2023
Response from Manager on Dec 24, 2023
Hello Melissa,We're sorry to hear that your recent stay with us did not meet your expectations. We'd love to hear more about your experience so that we can address any issues you encountered. Please reach out to us directly so that we can ensure your concerns are properly addressed.

6/10 Okay

Donna

Traveled with partner
There was a nice taco truck in the parking lot. Very good. Waited a little while to check in. Employee came knocking on the door at 10:30 asking if i was checking out.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Donna, Thank you for sharing your feedback about the taco truck and I'm glad you enjoyed it. We apologize for any inconvenience you experienced during check-in and the confusion about checkout time. We appreciate your understanding and will use your comments to improve our service.

10/10 Excellent

Grace

Stayed 1 night in Oct 2023
Response from Manager on Nov 12, 2023
Hello Grace,Thank you for taking the time to leave a positive review! We're thrilled to hear that you enjoyed your stay with us. We strive to provide exceptional service and a comfortable experience to all our guests. Should you have any future travel plans, we look forward to welcoming you back for another memorable stay.

8/10 Good

JESUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on Oct 14, 2023
Hello JESUS,Thank you for your review! However, the rating scale is from 1 to 5. Could you please provide us with additional feedback regarding your experience during your stay with us? #CustomerService

8/10 Good

Kara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello Kara,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Christina R

Everything was great here. The rooms super clean and big, lots of room, parking perfect, friendly staff. The only disappointment was we packed swimming clothes and they had NO swimming pool and on Expedia it’s advertisedthT there is a swimming pool.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 4, 2023
Hello Christina R,Thank you for sharing your experience. We truly appreciate the insight regarding our staff and your insights regarding our parking. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Manager on Jul 4, 2023
Hello Jorge,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jun 25, 2023
Hello Mariah,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Alicia

Stayed 1 night in Jun 2023
Response from Manager on Jul 11, 2023
Hello Alicia,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Donna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and quiet. Night clerk wasnt too friendly but day clerk was
Stayed 1 night in May 2023
Response from Manager on Jun 3, 2023
Hi Donna,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will give us another chance so we can provide you with a much more satisfying experience.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are nice.
Stayed 1 night in May 2023
Response from Manager on May 12, 2023
Hello Donna,Thank you for sharing this honest review and feedback about our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Valentin

Stayed 2 nights in Apr 2023
Response from Manager on Apr 21, 2023
Hello Valentin,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2023
Response from Manager on Apr 15, 2023
Hello Eddie,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Julie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean.
Stayed 1 night in Mar 2023
Response from Manager on Mar 22, 2023
Hi Julie,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure in providing a clean, comfortable experience for our guests. We look forward to serving you again soon.

8/10 Good

Margaret

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I wasn’t happy with was the fact they had no do not disturb door hangers for rooms got woke up after working all night
Stayed 3 nights in Mar 2023
Response from Manager on Mar 20, 2023
Hello Margaret,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

6/10 Okay

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good only if nothing else is available
There was no gym or pool available ,as stated on website. There was also no "on-the-go" breakfast. The pool had been filled in with dirt and the dining area was closed .
Stayed 1 night in Sep 2022
Response from Manager on Dec 26, 2022
Hello Rodolfo,Thank you for taking the time to share your comments regarding our area and also our breakfast. Please do come see us again.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff! Hotel was clean!
Stayed 2 nights in Sep 2022
Response from Manager on Dec 26, 2022
Hello Sarah,On behalf of our entire staff, we thank you for your business and for your comments regarding our staff. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 Good

Christina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Manager on Dec 26, 2022
Hello Christina,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Eva

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was Very clean. But, bed was not comfortable made too many noises
Stayed 1 night in Aug 2022
Response from Manager on Dec 26, 2022
Hello Eva,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our bed. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

6/10 Okay

Shalva

Stayed 2 nights in Jul 2022
Response from Manager on Dec 26, 2022
Hello Shalva, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 Terrible

Tahniyat

Traveled with family
Disliked: Staff & service
Poor service experience overall
There was no room clean up service in 2 days. We had to ask for towels each time and go to office all the way and get towels. Trash was never changed in our stay of 2 days. Although it mentioned about breakfast in Hotel.com but in actual site they mentioned no breakfast at all. Pathetic service overall.
Stayed 2 nights in May 2022
Response from Manager on Dec 26, 2022
Hello Tahniyat, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

10/10 Excellent

Judy

Stayed 1 night in May 2022
Response from Manager on Dec 26, 2022
Hello Judy,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2022
Response from Manager on Dec 26, 2022
Hello Fernando,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

2/10 Terrible

Vonya R

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

Trevion

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Getaway
I always stay there wgen in town ,nice n cozy lil spot, the area is not all that great around but its not bad
Stayed 2 nights in Nov 2021

2/10 Terrible

Carlena

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
I had 3 kids (teenagers) and they made me pay an additional $20 for each kid.
Stayed 1 night in Oct 2021

10/10 Excellent

Briona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet
Stayed 1 night in Oct 2021

8/10 Good

April

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Damon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Trucker Hotel Stop Over In Houston Texas!!!
Stayed 1 night in Sep 2021

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoy my stay over here I have stayed here before this is why I keep coming back everything is great
Stayed 2 nights in Sep 2021

8/10 Good

Veronica

Liked: Cleanliness, property conditions & facilities, room comfort
Good for 1 day
Very clean room. Comfortable bed and pillows. The area not the best to stay for more than 1 day. Next to the location have 1 fast food.
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
When we got there the First Lady was ok, I guess I forgot to put 2 adults so it was an extra charge of $10 she said my kid was fine. They made it seem like we couldn’t have anyone there. We didn’t know that when my boyfriend and I plus my son where going to see my friend (she’s like family) and her boyfriend. So we did our thing and came back. I went to the front desk and had ask if they could hang out in the room and we stated that they weren’t going to stay there ( this was a different lady) she was very rude and giving us dirty looks. She asked me what my room number was and asked how many people are going to be in room. I had told her it was my boyfriend and I also my son that are staying over night. She said that visitors can stay for an hour any more then that it was an extra charge. She also wanted to charge my son and he’s 4. So I had to pay $20 more for my friends to hang out, and almost had to pay another $10 for my son. It’s so funny they charge me like that but homeless people can sleep on the stairs for free. I would not recommend this place they will try to get money from you.
Stayed 1 night in May 2021

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2021

8/10 Good

Rene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Mallorie

Stayed 1 night in Dec 2020

2/10 Terrible

Harriett

Business traveler
Disliked: Cleanliness, property conditions & facilities
Bedbugs!
Awoke this morning to find I wasn't sleeping alone! A BEDBUG!!! We came in tired and did not check our bed as usual. Sheets don't appear to have been changed. Not acceptable! Stay away from room 112!!!
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location excellent,very clean room,easy access to whataburger,and the gas station
Stayed 2 nights in Jul 2020

10/10 Excellent

trevion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Father's Day Weekend
Clean and very comfortable, I enjoy staying here when i come to town .
Stayed 1 night in Jun 2020

10/10 Excellent

Gjvon, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this place. I ga e it a perfect score because it was a really good experience. My only issue is how expensive the machines outside are. $2 for a cold drink is robbery. However, it is pretty unhealthy so I give it a pass for not entertaining obesity. You guys are good. Glad I tried you out. Also, receptionist is absolutely phenomenal. Don't know her name. But she's great.
Stayed 1 night in Jun 2020

10/10 Excellent

Gjvon, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this place. I ga e it a perfect score because it was a really good experience. My only issue is how expensive the machines outside are. $2 for a cold drink is robbery. However, it is pretty unhealthy so I give it a pass for not entertaining obesity. You guys are good. Glad I tried you out. Also, receptionist is absolutely phenomenal. Don't know her name. But she's great.
Stayed 1 night in Jun 2020

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2020