Ratings based on 761 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
for Business Travelersby A verified travelerfrom Bonnyville AB
Good Location...Great StaffPosted Mar 27, 2015
Pros: Staff was great.
Location: The aquarium and downtown nightlife was great
Front Desk was excellent...hiccup with housekeeping. Housekeeping missed our room, we requested clean towels and shampoo etc. Still didn't come after an hour. Went down to the front desk to complain, they listened and ended up providing supper for us in the restaurant to make up for their mistake. House keeping was solid after that. They turned a negative into a huge positive. It was nice to feel valued as a customer.
by A verified travelerfrom Alberta
The hotel location is terrible.Posted Feb 12, 2015
Pros: Staff members
Location is terrible. I was nervous to leave the hotel at night on foot. The room it self had a mold odour to it. One of the elevators smelt like there was something decomposing in it. The upside was the staff was pleasant to deal with.
by A verified traveler
Not worth the moneyPosted Feb 9, 2015
If you really don't care then stay here for I won't paid too much for the stay and they bill you up front with a deposit for every night.
for Everyoneby A verified traveler
Posted Feb 2, 2015
Beautiful room, comfortable bed, extremely friendly and helpful staff.
for Business Travelersby A verified traveler
nice place to stay for workPosted Jan 21, 2015
Pros: Bathrooms, chique, trendy!
Cons: more shuttle drivers
Location: Close to Toyota center (where I visited for work)
Nice boutique hotel, upgraded me to a suite due to availability - unfortunately I didn't get to enjoy it.
for Couplesby Alishafrom Houston, Tx
Great Little HotelPosted Jan 13, 2015 on Hotels.com
Staff were fantastic and went out of their way to be accommodating. The hotel itself is clean, beds are super comfortable, rooms are a decent size and pleasantly arranged. Bathrooms are a nice sizee also and we weren't crowded with us both getting ready at the same time. There were some very minor issues such as over crowded elevators and a light being out in the bathroom, but nothing so severe it was a bother. The ac/heat worked better than any hotel I've ever stayed in and the water pressure in the shower was fabulous. The complimentary shuttle was also very convenient as it was in the 30s and raining on our night out. Minor drawbacks: Parking is a stiff $28. If you elect to park in the lot across the street, the machine you pay doesn't work consistently for printing out the ticket you are supposed to leave on your dash. We took a photo of our confirmed payment and the error on the screen just to be safe. The are no ice or vending machines, and room service courses at 10pm. No in room fridge either. If you get thirsty or need a bite after that, it's either off to the in hotel bar or head out of the hotel itself. Oh, or drink/eat the outrageously overpriced bottle of water & snacks the hotel leaves in room. Overallwenjoyed our 1 night getaway and would probably stay again.
for Personal Eventby LaTiffinyfrom houston
Completely shocked with low and poor servicePosted Jan 9, 2015 on Hotels.com
when I arrived the guest agent was not even at the front desk; once he returned it was as if I was interacting causally with a pal. Not personal or professional touch of service. When I got up to the room, it was already occupied by a previous tenant. Food plate with eaten food on it, trash on floor and within trash can. Management has been slow to resolve
for Couplesby A verified traveler
Will come backPosted Jan 6, 2015 on Hotels.com
this was my second time at The Sam and I love how it is right in Downtown Houston just walking distance from the city night life. I will definitely be coming back.
for Couplesby Tracyfrom Houston, TX
TracyPosted Jan 5, 2015 on Hotels.com
We live in Montgomery County and were meeting family at the Autorama car show which was at the George Brown convention center, so we wanted to save some driving time and stay in a historic hotel. It was absolutely lovely!
for Couplesby Chrisfrom Houston
Amazing hidden gemPosted Jan 3, 2015 on Hotels.com
Amazing hidden boutique gem. Front desk was super helpful with recommending some amazing mixology bars. They even had a free shuttle to get us around. Great staff and super clean, modern rooms.