Ratings based on 280 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Hotel Staff

Posted Feb 17, 2015
Pros: The location and the cleanliness and comfort of the rooms.
Cons: The view from the lower floors.
Location: The hotel is attached to the Galleria Mall with lots of shopping, restaurants and entertainment.
The hotel staff was less accommodating because I had booked my room through Expedia.
5 out of 5
Recommended
for Everyone
by A verified traveler

Refreshing

Posted Feb 17, 2015
I expected the best and I got the best. I loved the room and me and my valentine had an awesome stay!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom CR

Excellent hotel and excelente location.

Posted Jan 24, 2015
Excellent rooms, internet, and shopping. I would come back again. The staff is very gentle.
Comment from Hotel Management
Jan 27, 2015 by Anita, Hotel Management
Greetings Menchi, Thank you for the kind words regarding our refreshing rooms, welcoming staff, and close proximity to the Galleria Mall. We are thrilled that your stay warranted a 5-star rating. We look forward to hosting you again in the future. Sincerely, Veli Shah Guest Relations Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 22, 2015
The Westin Galleria is conveniently located in the large Houston Galleria shopping mall. Check-in and check-out was quick and courteous. This hotel is not a swanky luxury hotel, it is pretty basic...rooms are comfortable, and room service is quick. I would recommend it for business travelers, and families arriving to shop the mall.
Comment from Hotel Management
Jan 27, 2015 by Anita, Hotel Management
Greetings, We are elated to hear that your stay with us warranted a 5-star rating and that our close proximity to the Galleria mall proved beneficial to your stay. We strive to provide all of our guests with a higher level of service that is prompt and courteous and I am delighted that we succeeded during your stay. We sincerely look forward to hosting you again on your next travels to the Houston Galleria area. Kind Regards, Veli Shah Guest Relations Coordinator
5 out of 5
Recommended
for Everyone
by A verified travelerfrom laredo, tx

Comfort

Posted Jan 19, 2015
I like the big of the rooms, and has many pillows.
Comment from Hotel Management
Jan 27, 2015 by Anita, Hotel Management
Greetings adriana, Thank you for the kind words concerning our spacious rooms and Heavenly Bed pillows. Our Heavenly Beds, consisting of 10 layers of comfort with 5 pillows, are one of our many Heavenly products we hope guests take advantage of during their stays. We look forward to hosting you again in the future. Warm Regards, Veli Shah Guest Relations Coordinator
3 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

not what it used to be

Posted Jan 12, 2015
Cons: Care to make guest feel welcome. Amenities in room.
Location: location excellent, easy access to superb shopping
Disappointed, no restaurant, a grill with access to the shopping mall. Given a key, but no explanation of room heating system, it was freezing. Empty room refrigerator. Not a five star hotel
Comment from Hotel Management
Jan 19, 2015 by Anita, Hotel Management
Greetings Simon, We appreciate your feedback on your stay at the Westin Galleria. I sincerely apologize that we did not communicate our dining options and that we did not have a clear explanation on how to work the room air conditioning system. It is never our intention to hinder our guests’ refreshing and peaceful stays and should your travels bring you back, our Service Express would be happy to provide assistance 24/7. We would be elated with the opportunity to host you again so that we may renew your impression of the Westin Galleria. Warm Regards, Veli Shah Guest Relations Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler

Night out

Posted Jan 3, 2015
Great place to get away with my wife. Shopping without having to drive. I'd do it again.
Comment from Hotel Management
Jan 10, 2015 by Anita, Hotel Management
Greetings, We strive to provide all of our guests with a relaxing and revitalizing experience and sincerely thank you for the kind words. Our close proximity to the Galleria mall is a convenience we hope all of our guests take advantage of. We look forward to hosting you again in the future. Warm Regards, Veli Shah Guest Relations Coordinator
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Oaxaca, México

El acceso a la principal plaza

Posted Dec 29, 2014
Pros: La ubicación, por tener acceso a la plaza galería
Cons: El servicio de mucamas
Location: plaza galería, restaurante, avenidas principales, etc.
el personal muy atento, excepto un día de estancia no realizaron la limpieza de la habitación
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio, Texas

Wish we could have stayed longer.

Posted Dec 23, 2014
Pros: The beds were awesome. very comfortable after a long day of being on our feet shopping. The showers were great.
Location: obviously for the shopping, but was very easy to get to NRG stadium for the football game.
From check in to check out, the hotel was great. The staff was very professional and helpful at every turn. Look forward to going back as soon as possible.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta, GA

Awesome Hotel on business or personal travel

Posted Dec 21, 2014
Pros: The Service, Location and Food.
Location: Galleria (shopping, dining, nightlife, etc.)
Excellent hotel staff, clean rooms, lively lobby/bar areas, comfortable beds and very clean bathrooms. The location is top notch (can walk to anything needed or desired).