Ratings based on 314 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 23, 2015
Perfect location inside The Galleria. few steps from mayor shops. very good place to stay
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Galleria Hotel

Posted May 17, 2015
One of the best hotels in Galleria area. It has direct access to the mall and located in middle of best reach in westheimer road to everything. I stayed for more than 12days this time after attending The OTC..highky recommended.
1 out of 5
by A verified travelerfrom m

Fair Hotel connected to Galleria

Posted Apr 30, 2015
OK Hotel massively overpriced for value. Central location, so that's what justifies the outrageous price. I was expecting a lot more for $256.00 per night. I get better rooms on the highway for around $100.00 Actually this critique is passing me off because it wants me to write a longer critique or it won't accept my critique.
Comment from Hotel Management
May 4, 2015 by Westin Galleria Westin Oaks, Hotel Management
Greetings Lockwood, Thank you for leaving us feedback on your stay with us. I sincerely apologize that we did not provide you with the truly rejuvenating experience expected from the Westin brand. I hope that we are awarded the opportunity to host you again so that we may work towards improving on this experience. Warm Regards, Veli Shah Guest Relations Coordinator
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas/FTW

Great atmosphere...great for people who love to sh

Posted Apr 26, 2015
Pros: Great environment...
Cons: I would not attempt to improve anything...a gre
Location: A great place for shopping...
I will surely stay here again..it was a great place for relaxing!
Comment from Hotel Management
Apr 28, 2015 by Westin Galleria Westin Oaks, Hotel Management
Greetings, Thank you for such kind words regarding your relaxing stay with us. We look forward to hosting you again in the future. Warm Regards, Veli Shah Guest Relations Coordinator
5 out of 5
Recommended
for Everyone
by A verified travelerfrom TX

Very nice

Posted Apr 14, 2015
We booked the hotel a day before so we got a good deal. It's great that it has free parking. Everything about the hotel was great!
Comment from Hotel Management
Apr 18, 2015 by Westin Galleria Westin Oaks, Hotel Management
Greetings, We are elated that your stay proved refreshing and revitalizing. We look forward to hosting you again. Be Well, Veli Shah
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Guanajuato.

En el Mall de Galleria.

Posted Mar 21, 2015
Muy amable el personal. El hotel limpio, agradable y súper bien ubicado.
2 out of 5
by A verified travelerfrom Baytown, Tx

Disappointing

Posted Mar 15, 2015
It was quite disappointing to arrive and learn that ALL hotel balconies had been "sealed off" for undisclosed reasons. The hotel website, as well as travel websites aren't abundantly clear in regards to the availability of Wi-Fi. The websites state "Free Wi-Fi"; however, it applies only to the hotel's business center. To have Internet in the room requires a fee of, at least, $12.00 USD/day. Regardless of having the "Do not Disturb Please"sign in the key slot of our door, the housekeeping staff thought it appropriate to vacuum the hallway directly outside our room before 0800 on a Saturday. The hotel is clean, but shows signs of age. The refrigerator in our room wasn't operational. The furniture was very comfortable.
Comment from Hotel Management
Mar 28, 2015 by WestinGalleriaWestinOaks, Hotel Management
Dear Jenn, Thank you for taking the time to review your recent stay at the Westin Galleria. We apologize that we did not provide you with a refreshing atmosphere to unwind in. We do have all of the balconies sealed in order to assist in air control. We appreciate you having brought the vacuuming to our attention and assure you that we have addressed this with our Director of Housekeeping. We hope that should your travels bring you back to the Houston Galleria area you will allow us the opportunity to host you again and provide you with a rejuvenating Westin experience. Be well, Jennifer Rincon Guest Relations Supervisor
2 out of 5
by A verified travelerfrom Houston TX

Used to be a great place to stay

Posted Mar 15, 2015
The linens were never changed (even when we requested new linens). The bed was never even made up. No clean towels were brought to room. When I called the front desk and requested clean linens two pillows and a blanket were handed toe at the door.
Comment from Hotel Management
Mar 28, 2015 by WestinGalleriaWestinOaks, Hotel Management
Dear KC, We appreciate you having brought your recent stay to our attention. We genuinely regret not having provided you with instinctive service. We strive in creating a refreshing atmosphere to unwind in and it is disappointing to hear that we did not fulfill our commitment to you. We hope that should you find yourself back in the Galleria area you will allow us the opportunity to provide you with a renewed impression of our hotel. Kind regards, Jennifer Rincon Guest Relations
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas

Perfect for shopping at the Galleria!

Posted Mar 14, 2015
A fun weekend of shopping, dining at Del Frisco's, & attending the Houston Rodeo!
3 out of 5
by A verified traveler

Great Expectations

Posted Mar 9, 2015
Pros: Location
Cons: Parking is really AWFUL
Location: Galleria Mall attached to the hotel.
My wife and I spent an evening away and we were excited to check in. The hotel looked great in the photographs and it was so busy we waited 15 minutes in a line just to get to the parking garage. After pulling into the parking garage we drove and drove and drove trying to find a parking space . One would think that the Hotel would have parking but nope they share it with The Galleria Mall. We have a SUV and the parking spaces were made for compact or smaller cars. The front desk was very friendly and efficient and told me she had found us a better room and we thanked her. We went upstairs to 8th floor and would have hated to see the other room if this was a better room. It was pretty blah and had a view of a parking lot and building. Our room was non refundable but were so disappointed that we were not even going to stay and left the keys in the room and drove home. Fun huh ? Lol