Ratings based on 424 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 18, 2015
Fast check in, clean, comfortable room, quiet, close walk (1/2 mile) to Toyota Center, friendly staff, no pool.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom TX

Houston

Posted Feb 16, 2015
The hotel was wonderful. The staff was professional and courteous. The room was beautiful. The view was amazing.
3 out of 5
by A verified traveler

Posted Feb 16, 2015
The hotel was fine but don't valet or eat breakfast. The driver sped off like a NASCAR racer while we were watching, and multiple vehicles. The lady who initially met us at the breakfast area was about as rude as you can be. We asked for a different helper who was wayyy better.Maybe she was just having a bad day. Rooms and guest services were good to go though.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom south carolina

Great place to stay if going to Minute Maid

Posted Feb 11, 2015
Pros: Everything.
Cons: The bathroom is nice but since it has a pedistal sink, there is little counter space.
Location: Discovery Green is nice. Houston Center has the typical food court. Good food & nice laid back atmosphere at MKT BAR with great grocery store attached
We were in Houston for a college baseball invitational at the Astro's Minute Maid park. We are not fans of the traffic in Houston, very confusing, so we decided to forget the car rental and stay at the Westin. It was so convenient to just walk across the street and especially to quickly get back to a warm room after the games. The staff was extremely friendly and helpful. We arrived earlier than checkin time yet they provided us a room. Had problems with the internet connection and gave us a free day as it was their problem. Breakfast buffet was awesome and we had some really great sandwiches one night after a game. The location is great to walk to other resturants. When it was time to go, they had arranged a towncar to get back to the airport and it arrived exactly on time. If we go again, this will definitely be the place for us to stay again.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Good location, room is decent.

Posted Feb 3, 2015
Hotel is in a great location....if there isn't construction going on. Walls are extremely thin, we could hear conversations in the lobby from our room. The mattress on the fold out couch was very poor. I would advise bringing snacks and drinks, there are no vending machines or a hotel store.....cokes are $3.50 from room service, and the coffee maker didnt work well.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Houston, TX

Posted Jan 31, 2015
Nice hotel with great staff. Really enjoyed the location
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Weekend Stay

Posted Jan 30, 2015
Comfortable, nice open lounge, great location, and everything else you would expect from Westin.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tomball

Posted Jan 20, 2015
Perfect location and excellent rooms. Staff was attentive and pleasant. Wil stay here again!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom C

Great hotel!

Posted Dec 28, 2014
This is a very nice hotel with excellent customer service. My room was clean and thei recycling and "green" service was an excellent option. The only qualm would be it is near a significant transient population making it difficult if you want to take a leisurely walk around downtown unaccompanied. But the staff and restaurant inside and right outside the hotel definitely make up for it.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Montgomery, TX

Perfect Downtown Houston location

Posted Dec 15, 2014
From check-in to check-out and everything in between was great. Front desk staff were very friendly and attentive. Rooms were spacious and clean. Valet was easy and the unlimited in/out access to your car is very convenient. Plus, being right next door to Vic & Anthony's is a huge perk!