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Reviews of The Westin Houston Downtown

4 out of 5
The Westin Houston Downtown
1520 Texas Avenue, Houston, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 764 out of 1000 reviews" "
Rating 8 - Good. 140 out of 1000 reviews" "
Rating 6 - Okay. 45 out of 1000 reviews" "
Rating 4 - Poor. 25 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Laurie

Liked: Cleanliness, amenities
Wonderful hotel
Stayed 1 night in Mar 2024
Response from HRDTC on Mar 20, 2024
Dear Laurie, Your kind words are well received! We thank you for choosing us as your Houston abode, and we look forward to welcoming you back on your next excursion. Be well, Brian SciberrasGeneral Manager

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay near the ballpark
Stayed 1 night in Mar 2024
Response from WHD on Mar 19, 2024
Dear Michele, Thank you for choosing us on your Houston excursion and for sharing your thoughtful recommendation. We aim to provide a memorable and all-around exceptional experience for our guests, and it is a delight to learn that we have hit the mark and earned another fan. Until next time, we wish you safe travels. Be well, Brian SciberrasGeneral Manager

10/10 Excellent

Maria

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay
Stayed 2 nights in Jan 2024
Response from WHD on Feb 20, 2024
Dear Maria, We are delighted to learn that you enjoyed your time at our Houston abode. We look forward to welcoming you back on your next visit. Be well, Brian SciberrasGeneral Manager

10/10 Excellent

Darrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and very quiet… will definitely stay again!!
Stayed 1 night in Jan 2024
Response from WHD on Jan 22, 2024
Dear Darrick, Thank you for visiting our Houston abode and for sharing your accolades; the fact that you are already imagining your next visit is music to our ears. We look forward to extending our iconic warm welcome again soon, and until the, we wish you safe travels. Be well, Brian SciberrasGeneral Manager

10/10 Excellent

Mariselda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from WHD on Jan 9, 2024
Dear Mariselda, Thank you for visiting our Houston abode and for sharing your high marks. We are delighted to know that you had an exceptional time with us, and we look forward to welcoming you back again on your next visit. Be well, Brian Sciberras,General Manager

10/10 Excellent

Ivory

Traveled with group
Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from WHD on Dec 15, 2023
Dear Ivory, Thank you for spending your time at our Houston abode, and for sharing your high marks! On behalf of the whole team, we are delighted that you and yours enjoyed such an exceptional trip; we look forward to welcoming you back for more memorable dining, well-appointed rooms, and plenty of downtown excursions. Be well, Brian Sciberras,General Manager

8/10 Good

Pedro

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Karen at front desk not good customer service
Karen at the front desk is not very helpful. I was double charged for my stay, and was charged an extra night for Valet. She washed her hands on all counts. I was finally able to have the double charge for the stay reimbursed, however, she is washing her hands regarding the two nights of valet. When I asked to speak with a manager she proudly claimed she was the manager on duty, and she would not help me further (I know for a fact that the manager has the authority to waive valet, since last year my father had an accident and as compensation, they waived the valet fees). Horrible experience. It seems she is just doing it out of spite.
Stayed 3 nights in Nov 2023
Response from WHD on Nov 28, 2023
Dear Pedro, Thank you for choosing to spend your time with us. We humbly apologize for any miscommunication or error on our part, and beg your forgiveness for any inconvenience that you experienced. We invite you to stay in communication with our guest services so that we may ensure your account contains no unwarranted charges and resolve the matter as quickly as possible. We have become the Houston favorite for many return visitors and we would like nothing more than to win your heart as well. Be well, Brian SciberrasGeneral Manager

10/10 Excellent

Samuel

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great friendly service
Stayed 1 night in Nov 2023
Response from WHD on Nov 20, 2023
Dear Samuel, On behalf of the whole team, it is a delight to know that you had an exceptional time with us. We look forward to welcoming you and yours back for your next memorable visit, hopefully, sooner rather than later. Be well, Brian SciberrasGeneral Manager

10/10 Excellent

Armandina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from WHD on Nov 20, 2023
Dear Armandina, Your high marks are well received! We eagerly await your next visit, and until then we wish you all the best. Be well, Brian SciberrasGeneral Manager

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were very helpful and friendly
Stayed 1 night in Nov 2023
Response from WHD on Nov 20, 2023
Dear Samuel, Your kind words put a smile on our faces! It was our pleasure to be your Houston host, and we eagerly await your next visit. Be well, Brian SciberrasGeneral Manager

10/10 Excellent

Miranda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around!
Stayed 2 nights in Nov 2023
Response from WHD on Nov 20, 2023
Dear Miranda, Thank you for sharing your rave review! We are overjoyed that our warm welcome, iconic dining, and spacious rooms made your visit an exceptional one. We look forward to welcoming you back on your next Houston trip. Be well, Brian SciberrasGeneral Manager

10/10 Excellent

Bryan H

Stayed 1 night in Oct 2023
Response from WHD on Oct 30, 2023
Dear Bryan, Thank you for visiting our Houston abode and for sharing your high marks. It was our pleasure to be your downtown host and we look forward to welcoming you back soon. Be well, Brian SciberrasGeneral Manager

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for events at Minute Maid stadium all staff are helpful and very polite. Food on site is good. Lots of great dining options surrounding hotel as well.
Stayed 2 nights in Sep 2023
Response from WHD on Oct 12, 2023
Dear Melanie, Your accolades are a delight to read, thank you for sharing your kind words. On behalf of the whole team, we are elated to know that you enjoyed our iconic farm-to-table cuisine; we will certainly share your rave review with our colleagues in the restaurants. We look forward to welcoming you back in the months and years to come. Be well, Brian SciberrasGeneral Manager

10/10 Excellent

Shane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in excellent location for walking to Minute Maid Park and other location attractions. Hotel is very clean and dining options and bar were great. The rooms are updated and modern. The bathroom was outdated with no walk in shower. Overall a great place to stay.
Stayed 1 night in Sep 2023
Response from WH on Oct 3, 2023
Dear Shane, Thank you for sharing your accolades and thoughtful comments! There is always plenty to see and do in downtown Houston, and it is a pleasure to know that your visit was such a hit. Our restaurant and bar teams are some of the best in the city, and we are delighted to have found another fan; the Ballpark Cafe and Ballpark Bar are perfect for sampling a quick, nutritious meal before a game and enjoying a refreshing craft brew afterward. And If you haven’t already tried the Texas-sized hospitality at Vic and Anthony’s Steakhouse, we invite you to stop by on your next visit for another unforgettable dining experience. Be well, Brian SciberrasGeneral Manager

10/10 Excellent

Dusty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from WH on Oct 3, 2023
Dear Dusty, We are delighted to know that you had an exceptional Houston trip, and trust that you had an opportunity to explore the many must-visit attractions right outside our front door. We look forward to welcoming you back for more iconic dining at the Ballpark Cafe and Vic and Anthony’s, memorable views of the Houston skyline from our well-appointed rooms, and restful nights on our Heavenly Beds. Be well, Brian SciberrasGeneral Manager

10/10 Excellent

Wanda

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super welcoming at valet, and extra nice/patient as we took some time checking in with our pups, allowing them to potty. Then valet graciously carted our belongings (and dog crates) to our room, all with a smile. So refreshing & helpful! Room was comfy & clean & pretty quiet for being downtown. Just staying overnight for a game, which was a :5 walk to stadium, Go ‘Stros!
Stayed 1 night in Sep 2023

10/10 Excellent

Eric

Stayed 1 night in Sep 2023
Response from WHD on Oct 17, 2023
Dear Eric, Thank you for spending your time with us and for sharing your high marks! It was a pleasure to be your Houston host, and we look forward to welcoming you back on your next visit. Be well, Brian SciberrasGeneral Manager

10/10 Excellent

Sheila

Stayed 1 night in Sep 2023
Response from WHD on Oct 12, 2023
Dear Sheila, Thank you for joining us at our Houston abode, and for sharing your high marks! We look forward to welcoming you back for more memorable visits in the future. Be well,Brian SciberrasGeneral Manager

10/10 Excellent

Gina

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check-in was smooth, friendly staff, very clean rooms, restaurant amd room service on point
Stayed 3 nights in Sep 2023
Response from Rebeca on Sep 11, 2023
Thank you for your 5 out of 5 and for your wonderful feedback about our hotel and staff. We hope to see you back with us soon!

10/10 Excellent

Richard

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Rebeca on Sep 11, 2023
Thank you for leaving us a 10 out of 10! We hope to see you back with us soon!

10/10 Excellent

Aaron

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Rebeca on Sep 11, 2023
Thank you for your 10 out of 10!

10/10 Excellent

Thomas

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Rebeca on Sep 11, 2023
Thank you for your 10 out of 10!!

10/10 Excellent

Carleene

Liked: Cleanliness, room comfort
Excellent hotel! Very clean. Will stay again for longer next time!
Stayed 1 night in Aug 2023
Response from Rebeca on Sep 11, 2023
We will see you soon, Thank you for your 10 out of 10!!

10/10 Excellent

Jeremy

Traveled with family and small children
Great location for stros game. Fun.
Stayed 1 night in Sep 2023
Response from Rebeca on Sep 11, 2023
Thank you for your feedback, it is always great to hear from our guests!

2/10 Terrible

Raluca

Business traveler
All communication regarding my reservation should be recorded. Worst experience
Stayed 3 nights in Aug 2023
Response from Rebeca on Sep 11, 2023
I apologize about your experience during your stay. I will connect with our Front Office team in regards to this matter.

10/10 Excellent

Emery

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was easy to get to Minute Maid Park. Was not there long enough to see any thing wrong.
Stayed 2 nights in Aug 2023
Response from Rebeca on Sep 11, 2023
Thank you for your 5 out of 5!!

10/10 Excellent

Mirna

Traveled with group
Liked: Cleanliness, room comfort
Spent the night after a concert
The hotel is beautiful. Room clean and comfortable. Every staff that we encountered was so helpful, polite and friendly. Hotel valet staff held car doors open in and out of the car. Would definitely stay here again.
Stayed 1 night in Aug 2023
Response from Rebeca on Aug 31, 2023
Thank you for your wonderful feedback! We hope to see you back with us soon!

10/10 Excellent

Ronnie

Business traveler
Liked: Cleanliness, room comfort
Room service
The only problem was my room never got cleaned. I was there 3 days and no one came to clean it.
Stayed 2 nights in Aug 2023
Response from Rebeca on Aug 31, 2023
Thank you for your feedback. We always appreciate our guests taking the time to share their experiences with us. I will follow up with our Director of Housekeeping to investigate and prevent this issue from occurring in the future.

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, property conditions & facilities
Only valet parking. Could be cheaper!!
Stayed 1 night in Aug 2023
Response from rebeca on Aug 14, 2023
Thank you for your feedback, We hope you enjoyed our service while you were with us.

10/10 Excellent

Sharon

Liked: Room comfort
A great hotel. Staff very friendly and easy to work with
Stayed 1 night in Aug 2023
Response from rebeca on Aug 14, 2023
Thank you for your wonderful feedback. Our team appreciates your kind words! We hope to see you back with us soon.

10/10 Excellent

Ulrika

Stayed 1 night in Aug 2023
Response from rebeca on Aug 27, 2023
Thank you for your 5 out of 5! We hope to see you back with us soon!

10/10 Excellent

Gregory

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Rebeca on Aug 3, 2023
Thank you for your 10 out of 10! We appreciate your business with us, and hope to see you back with us soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Great Hotel - Very Close to Minute Maid Park
We were in Houston for one night to attend an Astro’s game with friends. This hotel was a very short walk from Minute Maid Park, and had a great lobby bar where we all met for pre-game drinks and snacks. Our room was clean, comfortable and spacious. I would definitely stay here again when in downtown Houston.
Stayed 1 night in Jul 2023
Response from Rebeca on Aug 3, 2023
Thank you for your 10 out of 10, We appreciate your business with us! We are happy to hear that you had a great experience with us!

10/10 Excellent

Brisa

Stayed 1 night in Jul 2023
Response from Rebeca on Aug 3, 2023
Thank you for your 5 out of 5! We appreciate your business with us, and hope to see you back with us soon!

6/10 Okay

Justin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Wish there was a pool or hot tub
Stayed 1 night in Jul 2023
Response from Rebeca on Aug 3, 2023
Thank you for your feedback, We appreciate your business with us as always!

8/10 Good

CASANDRA, SAN JUAN

Liked: Cleanliness, property conditions & facilities
Response from Rebeca on Aug 3, 2023
Thank you for taking the time to rate your experience with us. We appreciate your business as always.

10/10 Excellent

Dianna

Liked: Cleanliness, property conditions & facilities
Close to Minute Maid Park. We were able to walk to the game! Valet service for parking was fantastic! The wonderful Westin aroma is amazing!
Stayed 1 night in Jul 2023
Response from Rebeca on Aug 3, 2023
We appreciate your business with us, and hope to see you back with us soon! We will share your feedback with our amazing valet staff. Thank you for your 5 out of 5!

10/10 Excellent

Randy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Rebeca on Aug 3, 2023
Thank you for your 5 out of 5! We appreciate your business with us, and hope to see you back with us soon!

10/10 Excellent

Alisha

Liked: Cleanliness, amenities, property conditions & facilities
The staff at the property are very professional and courteous. Will definitely stay there again.
Stayed 5 nights in Jul 2023
Response from rebeca on Jul 20, 2023
Thank you for your 5 out of 5 and wonderful comment about our staff, We appreciate your business with us!

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness
My wife & i like this place a lot. The friendliness from the velvet to the registration desk, & workers, Plus the cleaniness & upkeep of the place.
Stayed 1 night in Jul 2023
Response from rebeca on Jul 20, 2023
Thank you for your 5 out of 5 and great feedback, We appreciate your business with us!

10/10 Excellent

Tristan

Stayed 1 night in Jul 2023
Response from Rebeca on Aug 3, 2023
Thank you or your 5 out of 5!!

10/10 Excellent

Jorge

Stayed 1 night in Jun 2023
Response from rebeca on Jul 20, 2023
Thank you for your 5 out of 5, We appreciate your business with us!

10/10 Excellent

jose

Stayed 1 night in Jun 2023
Response from rebeca on Jul 20, 2023
Thank you for your 5 out of 5!! We appreciate your business with us!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from Rebeca on Jun 17, 2023
Thank you for your 10 out of 10!!

10/10 Excellent

James

Business traveler, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great!
Stayed 2 nights in Jun 2023
Response from Rebeca on Jun 14, 2023
Thank you for your 5 out of 5!! We hope to see you back with us soon!

10/10 Excellent

Speedy

Traveled with family
Liked: Cleanliness, room comfort
Great place to stay for Astros game. Love the key entry with phone. Very convenient.
Stayed 2 nights in Jun 2023
Response from rebeca on Jun 6, 2023
Thank you for your great feedback and comment, We hope to see you back with us soon!

10/10 Excellent

Herman

Stayed 1 night in Jun 2023
Response from rebeca on Jun 26, 2023
Thank you for your 5 out of 5! We hope to see you back soon!

10/10 Excellent

Greg

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Location near Minute Maid park, staff helpfulness
Stayed 1 night in Jun 2023
Response from rebeca on Jun 5, 2023
Thank you for your 5 out of 5!!

10/10 Excellent

prisela

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jun 2023
Response from rebeca on Jun 5, 2023
We appreciate your comment! We hope to see you back with us soon!

10/10 Excellent

Dustin

Stayed 1 night in Jun 2023
Response from rebeca on Jun 5, 2023
Thank you for your 10 out 10!!