Ratings based on 492 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from friendswood

Great Hotel!

Posted Jul 26, 2015
Recommend the corner suite. Beautiful view. Skip the Lobby Bar. Overpriced and the bar staff are not friendly and very slow.
3 out of 5
by A verified traveler

Nice hotel but Check in staff were rude

Posted Jul 15, 2015
Pros: nice hotel
Cons: Staff
Location: House of Blues, Lucky Strike and a great Steak House
Arrived at the hotel to check in to our suite with an hour to spare until we had to be somewhere. While trying to check in I was told we had an issue with the reservation and I would have to call the third party I booked through to get it figured out that they couldn't help. Ended up being that my maiden name was on the reservation instead of my married name. Even though all forms of Id were under the same address and I had all kinds of documentation they made me sit in the lobby on hold for 40 mins due to the wait time on Expedia to fix it. Expedia was very helpful but the hotel staff keep making comments that I should of booked through them and not Expedia and were very rude and treated me like I was below because I didn't book directly. I understand rules but the check in guy was just rude. Next time I will stay down the road even though the location is good and the hotel is nice. My party ended up being late for a private event and we were the host.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Nice hotel

Posted Jul 13, 2015
Pros: Clean
Stayed because they were pet friendly.. only negative was steep prices on valet over $30 per day along with a 12.95 spurious charge for parking???
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2015
Valet was a little slow but that is understanding due to all of us checking in for a night to see Garth Brooks.
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin

Nice Hotel Downtown Houston

Posted May 29, 2015
Pros: Quick check-in, ease of access to valet parked vehicle. Excellent service throughout the hotel.
Cons: The sheets were very scratchy, we slept over the middle comforter, but still had enough sheets and blankets to sleep comfortably.
Location: Located within walking distance of the Toyota Center and next to Minute Maid Park.
Easy Check-in process, convenient valet parking service.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, Fl.

Great Experience

Posted May 26, 2015
Pros: Location
Cons: The in-house restaurant was some what lacking the dining experience being connected to the lobby...but food and staff were great.
Staff were fantastic from valet to checkin, to housekeeping. Great location if going to ball game at Minute Maid Park or the convention center.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome!

Posted May 22, 2015
This hotel is wonderful and the staff is so nice that I want to live here forever.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2015
Pros: Proximity to Minute Maid Park.
Cons: Housekeeping services.
Location: Other than the ball park, very little to do in downtown Houston.
The room was nice and comfortable. The hotel staff were friendly.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Raleigh NC

Nice hotel, good location. Terrible work out room

Posted May 19, 2015
Pros: Location
Cons: Westin work out was not up to par with others I have seen.
Location: Next to Minute Maid Park and walking distance to convention center and Rockets games.
Overall good experience. Nice clean hotel, very small work out room with no windows. Great steak house next door.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Tx

Posted May 12, 2015
The hotel was very nice and very clean. The staff was very friendly and helpful. I would recommend this hotel to anybody!!