Ratings based on 441 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Houston, TX

Needs major upgrading.

Posted May 26, 2015
Pros: Access to Galleria.
Cons: Needs upgrades. Seems dated and dull.
Location: Shopping.
I usually stay at the Westin whenever possible. I love the Westin hotel chain, but this one was definitely not up to their usual high end standards. A bit disappointing.
Comment from Hotel Management
May 29, 2015 by Westin Galleria Westin Oaks, Hotel Management
Greetings, Thank you for taking the time to leave feedback on your stay with the Westin Oaks. It is disappointing to hear that the aesthetics of the Westin Oaks caused a disruption in your stay. You may be interested to know that our last renovation was in 2009 and per Starwood and Westin standards we shall be entering renovations here in the near future. We hope you will allow us the opportunity to host you post renovations so that we may provide you with a renewed Westin experience. Warm Regards, Veli Shah Guest Relations Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Convenient. Location

Posted May 26, 2015
Parking was a hassle due to the holiday. Other than that I would stay again. Clean. Comfortable.
Comment from Hotel Management
May 28, 2015 by Westin Galleria Westin Oaks, Hotel Management
Greetings, Thank you for your kind words. We look forward to hosting you again in the future. Regards, Veli Shah Guest Relations Coordinator
3 out of 5
Recommended
for Everyone
by A verified travelerfrom mexico

Problem with hot water

Posted May 3, 2015
Pros: The ubication at the mall
Cons: Better condition Nd facilities..
Location: Excelent
The hot Water in bathroom didnot work .. Reported And fixed.. But next day again didnot work
Comment from Hotel Management
May 7, 2015 by Westin Galleria Westin Oaks, Hotel Management
Greetings Marcela, Thank you for leaving us feedback on your stay at the Westin Oaks. I apologize for the disruption in water temperature. We are currently working to rectify this as diligently as possible and regret that this hindered your stay. I hope that we are awarded the opportunity to host you again in the future so that we may work towards renewing your impression of the Westin Oaks. Warm Regards, Veli Shah Guest Relations Coordinator
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas, TX

Posted Apr 20, 2015
Great hotel and great location. Food was very good.
Comment from Hotel Management
May 4, 2015 by Westin Galleria Westin Oaks, Hotel Management
Greetings Ron, Thank you for your kind words. We look forward to hosting you again and providing you with another refreshing stay in the future. Be Well, Veli Shah Guest Relations Coordinator
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico City

Great location

Posted Apr 15, 2015
Pros: Location
Cons: More friendly elevators
Location: Tons of restaurants, cafés, stores and of course the Galleria.
Nice hotel right be the Galleria and the financial district of Houston. Parking is very comfortable because it is self parking right below the Hotel with plenty of spaces because in fact it is the Galleria parking.
Comment from Hotel Management
May 4, 2015 by Westin Galleria Westin Oaks, Hotel Management
Greetings Paco, Thank you for such kind words regarding our convenient location. We look forward to hosting you again in the future. Warm Regards, Veli Shah Guest Relations Coordinator
4 out of 5
Recommended
for Families
by A verified traveler

Convenient location

Posted Apr 14, 2015
Pros: Room was very spacious.
Location: In large Galleria/shopping mall complex. Very Houstonian!
Convenient location as Houston goes. Nothing in Houston seems to be close; everything requires a long car ride.
2 out of 5
by A verified traveler

Old hotel and small rooms

Posted Apr 14, 2015
I have to wait 30 minutes to check in, the room was too small when i asked a luxury room. The only positive is the location.
Comment from Hotel Management
Apr 25, 2015 by WestinGalleriaWestinOaks, Hotel Management
Greetings, We sincerely apologize for the delay of getting you checked in. It is never our intention to cause a disruption in our guest’s stay and genuinely regret having caused one in yours. We hope you will allow us the opportunity to provide you with a true Westin experience during any future travels to the Houston Galleria area. Kind regards, Jennifer Rincon Guest Relations Supervisor
5 out of 5
Recommended
for Everyone
by A verified travelerfrom texas

Great location

Posted Apr 7, 2015
We had a wonderful weekend stay at this hotel. We were very pleased with our room. It was spacious for our family of four and the beds were clean and comfortable. We especially loved that the hotel is connected to the Galleria. We will definitely stay at this hotel next time we are in Houston.
Comment from Hotel Management
May 4, 2015 by Westin Galleria Westin Oaks, Hotel Management
Greetings mary, We are elated to hear that our Heavenly Bed and close proximity to the Galleria Mall proved beneficial to your stay. We look forward to hosting you again in the future. Be Well, Veli Shah Guest Relations Coordinator
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Monterrey, México

Velocity - Hip Hop Dance Contest

Posted Apr 5, 2015
Pros: Location
Cons: Free Wifi in Rooms, form the rate I believe they can afford it. Noise reduction on the room. Beds, too fluffy
Good: Great location on the Galeria Mall Plaza. Near good dinning options (walking distance). Bad: I stayed on the 5th floor and it was hell, every morning the cleanning ladies started yelling at each other (made a lot of noise), there was a machine (I belive the ice machine) making terrible noises and at 4-5 am every day a loud pounding noise was heard, I guess the garbage trucks collecting garbaje from the containers. I really do not know as of what floor these noises are not longer heard, but do not stay on the 5th and below! The mattresses are too fluffy, you end up on the middle with your wife every night (like a funnel).
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Amazing

Posted Mar 30, 2015
The staff is polite and very helpful. The rooms were clean and spacious. I look forward to going back one day soon. It was an amazing trip.