Ratings based on 475 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from MEXICO

ESTANCIA

Posted Jul 22, 2015
Pros: EN GENERAL TODO
Cons: CUIDADO A LA HORA DE ENTREGAR LOS CUARTOS SEGUN LOS TIPOS DE CAMAS SOLICITADOS
Location: MUY RICOS RESTAURANTES PARA COMER FUERA Y CERCA, VARIAS TIENDAS CERCANAS INTERESANTES Y NI HABLAR DEL MALL EN EL QUE SE ENCUENTRA, INCREIBLE!!!
MARAVILLOSA UBICACION, SOLO TUVE UN PEQUENO DETALLE YA QUE HABIA SOLICITADO CAMA KING Y ME DIERON DOS DOBLES Y CON EL CANSANCIO DEL VIAJE YA NO QUISE CAMBIAR DE TIPO DE CUARTO, MUY AGRADABLE EL BAR, EL RESTAURANTE MUY RICO Y EL GYM MUY COMODO PARA SACARTE DEL APURO!!! REGRESARIA!!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from AL

Wonderful hotel

Posted Jul 13, 2015
The hotel was great. Location, staff, amenities and furnishings were lovely. Tbe parking was abysmal. Traveling the final 100 yards took 30 minutes. Large sections of parking are cordoned off for valet, car wash or reconstruction, making it very difficult to navigate, park or even turn around.
3 out of 5
Recommended
for Everyone
by A verified traveler from Curley

Nice access to galleria mall

Posted Jul 13, 2015
Ok experience. Did not like that deposit was taken from my account without being discussed with me but overall nice hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2015
This is a good hotel in a very convenient location. The staff was very friendly and polite. It connects to the galleria so the shopping was as much as you would want and there was easy access to a number of different eating options.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Conveniente hotel at the Galleria mall

Posted Jul 7, 2015
Pros: Comfortable, convenient.
Location: First class shopping and dining
Good quiet hotel, it is great to have a hotel of this class "attached" to a very good shopping center.
4 out of 5
Recommended
for Everyone
by A verified traveler

Súper

Posted Jul 7, 2015
Excelente hotel para cuando queremos ir de compras! Las habitaciones con mucho espacio y camas súper cómodas Muy recomendable!
5 out of 5
Recommended
for Everyone
by A verified traveler from A

Being in the Galleria Mall

Posted Jun 23, 2015
The hotel location of this hotel is the best being inside the Galleria Mall. As for luxury not much compare to the other hotels in Houston the most awsome thing is just the location.
Comment from Hotel Management
Jun 30, 2015 by WestinGalleriaWestinOaks, Hotel Management
Greetings A, Thank you for leaving us feedback on your stay. We are delighted to hear that our close proximity to the Galleria Mall proved beneficial to your stay. It might interest you to know that since our last renovations took place in 2009, Starwood and Westin regulations dictate that the next round of renovations begin in the near future. We hope that we can look forward to hosting you again post-renovations. Warm regards, Veli Shah Guest Relations Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Jun 22, 2015
Located in the Galleria mall, the hotel is clean and has good service. I would stay there again.
Comment from Hotel Management
Jun 30, 2015 by WestinGalleriaWestinOaks, Hotel Management
Greetings, Thank you for your kind words regarding our spacious property and accommodating service. We look forward to hosting you in the future. Warm regards, Veli Shah Guest Relations Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 16, 2015
Great hotel and amenities. The only negative was wading through the traffic to get there.
Comment from Hotel Management
Jun 22, 2015 by WestinGalleriaWestinOaks, Hotel Management
Greetings, We are elated to see that your stay proved to be worthy of a 5-star rating. We look forward to hosting you again and providing yet another revitalizing experience. Be Well, Veli Shah Guest Relations Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler from las vegas nv

Nice hotel

Posted Jun 14, 2015
Pros: the room
Cons: parking
Location: a lot of shopping
Wish they have more parking available for guests during the day time, other than that it was an awesome place to stay, definitelly I will comeback
Comment from Hotel Management
Jun 22, 2015 by WestinGalleriaWestinOaks, Hotel Management
Greetings Hugo, Thank you for your kind words regarding the Westin Oaks. We look forward to hosting you again in the future. Warm Regards, Veli Shah Guest Relations Coordinator