Ratings based on 209 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from san antonio texas

Quick Family Getaway

Posted Jul 21, 2014
We were pleasantly surprised with how comfortable the beds, pillows overall room was. We travelled with our 2 kids and it was soooo convenient to be steps from the Galleria and not have to exit the hotel (: great service and d
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth

Great location, Pets friendly-no charge

Posted Jul 21, 2014
Like this hotel a lot. First, great location for shoppers, right next to the Galleria. Second, pets friendly with no charge. Free parking nearby. Staffs were friendly. Will stay here again next time. Sunday-check out late 3pm.!!! More shopping time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay !

Posted Jul 14, 2014
Pros: Everything! Staff was attentive and pleasant. Rooms were nice and clean
Location: Connected to the Galleria - lots of great restaurants inside.
Everything was great from the time we checked in until we left.
Comment from Hotel Management
Jul 23, 2014 by Anita, Hotel Management
Greetings, Thank you for your valued uplifting comments about the Westin Oaks. We are thrilled to hear that you enjoyed our serene and refreshing rooms as well as the personalized instinctive service our friendly staff are honored to provide. We appreciate your feedback and look forward in hosting you gain should your travels bring you back to the Houston Galleria area. Be Well Kalyn Wilson Guest Relations Coordinator
2 out of 5
by A verified traveler from Texas

Disappointing

Posted Jul 7, 2014
I had confirmed and paid a room with two beds because I was traveling with my wife and my two teenagers. When I arrived to the hotel, they told me that they didn't have available rooms with two beds, and that they do not guaranty the type of room for Expedia clients!, It didn´t matter I had paid in advance the full balance.
Comment from Hotel Management
Jul 16, 2014 by Anita, Hotel Management
Dear David, Thank you for your feedback and for choosing to stay at the Westin Oaks. I would like to apologize for the inconvenience you and your family experienced and would like to note that it is our goal to accommodate our guest to the best of our ability. We strive in fulfilling all our guest’s request and regret that due to our high occupancy we were unable to provide you a room with two beds during your stay. We hope that you will allow us the opportunity to mend your impression of our hotel and staff during your next travels to Houston Galleria area. Kind Regards, Kalyn Wilson Guest Relations Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel , stands over high end stores

Posted Jun 9, 2014
Very convenient location , love the shopping mall and restaurants!!
4 out of 5
Recommended
for Everyone
by Karen from San Antonio

Great hotel

Posted Jun 6, 2014
We always stay here when we visit Houston. The location is convenient, the parking is free and the accommodations are excellent.
Comment from Hotel Management
Jul 1, 2014 by Anita, Hotel Management
Dear Karen, We are thrilled to continue welcoming you back to the Westin Oaks! We greatly appreciate your continued patronage and hope to be seeing you soon! Be well, Jennifer Rincon Guest Relations Coordinator
5 out of 5
Recommended
for Everyone
by Traveler from Philly

Nice Hotel ....Adjacent to the Galleria

Posted May 28, 2014
Pros: Everything
Cons: Everything was great
Location: Shopping
Great Experience The staff was very helpful from the time we checked in and upon our leaving
4 out of 5
Recommended
for Everyone
by Mike

Great Hotel Location and Hotel

Posted May 26, 2014
Pros: Location.
Cons: Quieter windows on side of Hotel facing Westheimer.
Location: Shopping and fine dining within walking distance.
Very pleasant, but too short to properly evaluate. Was there for 14 hours.
4 out of 5
Recommended
for Everyone
by Tim from Houston

Posted Apr 29, 2014
Very friendly staff! Cleanliness of room was outstanding.
4 out of 5
Recommended
for Everyone
by A verified traveler

Average hotel. Best part is the Galleria.

Posted Apr 29, 2014
Pros: That its in the Galleria - excellent mall.
Cons: Amenities. No ambiance.
Location: Good area. Shopping and close to downtown.
Standard hotel room, nothing to write home about. Clean enough, boring/typical decor. There's a nice restaurant attached to the hotel - White Oak Kitchen. Excellent service, good food.