Ratings based on 513 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from hoston

the perfecto hotel to hoy with the familia,

Posted Jun 29, 2015
this is my second time going in Les than 3 months and I love this place, the staff is really helpful really nice people. it has everything to go out with the family for a vacation. I highly recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Girl's Weekend Getaway

Posted Jun 29, 2015
Pros: Location - this is the best facility of its kind in Houston.
Cons: At check-in, I would like to have been reminded of the package I purchased, what was included and not. At check out, a thank you.
Location: Woodlands Market Street - Schelleci's is a must for girl's lunch ahead of check-in or after check-out.
We had a great time, from pulling up to pulling out. Most impressed with the beautiful setting, bed comfort, breakfast and dining, wonderful steakhouse on site, pool, lazy river, pool staff (so friendly and attentive), valet staff and closeness not only to Houston but to Woodlands attractions.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Hotel Close to Concert Venue

Posted Jun 3, 2015
The rooms were nicely appointed. Staff was attentive. We ate at the steak restaurant and it was very good. It was expensive for just one night but it was good facility.
Comment from Hotel Management
Jun 8, 2015 by Leeann Sullinger, Hotel Management
Thank you for sharing your comments with us. Glad to hear you enjoyed our new steakhouse Robard's during your visit. Look forward to you staying with us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfekte Umgebung zum Ausspannen

Posted Jun 2, 2015
Sehr abwechslungsreich, viele Sportmoeglichkeiten, tokker Service und Essen
5 out of 5
Recommended
for Everyone
by A verified traveler from Tomball, TX

Great Weekend Getaway!!

Posted Jun 1, 2015
Pros: Everything!!
Cons: Maybe some villas or cottages to accommodate larger families?
Location: The Mall is close and there are lots of restaurants near by.
We stayed over the weekend. My son loved the Lazy River!! The service was outstanding!! The rooms where great.. Cant say enough good things about this place. We are coming back real soon!!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Orleans, La

Posted May 26, 2015
Pros: Spacious rooms and comfy rooms
Cons: A hotel guidebook explaining the amenities would be helpful.
Location: Conveniently located to The Woodlands Mall, awesome shopping and restaurants.
It was a birthday weekend for my granddaughter, and she couldn't have been more satisfied. The pool, water slide and lazy river were a huge hit. The facilities are very nice and the staff was awesome. Everyone was very accommodating. Special kudos to Tiffany at the pool bar and cafe. She kept the adults well satisfied with her awesome margaritas. Food was very good. The close proximity to the Woodlands Mall and other activities makes doing other things very easy. Can't say enough good things. Thanks for making this weekend very special.
Comment from Hotel Management
Jun 2, 2015 by Leeann, Hotel Management
Happy birthday to your granddaughter! So glad to hear what a great time you had celebrating. Thank you for your feedback and will share the kind words with Tiffany. Look forward to you visiting us again soon. Best regards, Leeann Sullinger
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice new and updated resort

Posted May 18, 2015
Pros: new
Cons: Open up the old rooms they are so quite and peaceful plus parking is so much closer.
we had a great time. the new rooms are very nice. the food is also good, i wish they would have still had the shuttle bus to the concert we went to like years past, cause we were stuck for 2 hours trying to find a taxi or ride back after. pool area is great, a little bit of walking to get around the resort, but who doesn't need the exercise. the pool staff was great except for one girl, i asked for drinks and she said she would be back and never came then when i saw her she had a attitude, if your in the service industry don't get upset to actually do your job. the rest of the staff was great.
Comment from Hotel Management
May 19, 2015 by Leeann Sullinger, Hotel Management
Thank you for sharing your comments with us. We are glad to hear what a great time you had during your stay. Our Pavilion transportation is offered for the majority of concerts based upon occupancy levels. We apologize for the inconsistent service you received poolside and appreciate you bringing it to our attention. Thanks for the kind words about our staff. Look forward to you visiting us again soon. Best regards, Leeann Sullinger
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

1 night stay for concert at Cynthia Woods.

Posted May 18, 2015
Pros: Clean, safe and courteous staff.
Cons: During check-in I was not given a wristband. This was easily corrected when I returned to the desk to ask for one. No other issues to report.
Location: Cynthia Woods pavilion is approx 2 mi away.
Resort was awesome. Parking is good. Will definitely book more nights next time.
Comment from Hotel Management
May 19, 2015 by Leeann Sullinger, Hotel Management
Glad to hear you enjoyed our accommodations and a concert at The Pavilion. Look forward to you visiting us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Lafayette, La.

Place is very nice-Staff was underwhelming

Posted May 18, 2015
Pros: Room, View, Pool
Cons: Staff/Service
When you pay elite prices for a "resort" you expect a higher level of customer service. Upon driving up to check in, we were not greeted by the staff near the door. We had to ask where check in was and if we should leave the car there, etc. We were incorrectly informed several things: the Valet staff doesn't have Taxi info, the front desk doesn't have transportation info either. When we went into the breakfast area to eat, we were waiting for about 5 minutes for the Host/Hostess to seat us with several staff members passing us without saying a word leaving us to wonder if we should seat ourselves, or if we were waiting on the appropriate person to seat us. The breakfast was really good and the service afterwards, fine. The pool area is awesome, the grounds beautiful, and the room was nice. When we asked for the pool hours, the Valet told us the Pool opened at 10am (Sunday) and that was incorrect. We saw that the staff needed better training on greeting guests on the moment of contact, and the next thing is asking how they could help. Also, we were pointed in different directions for who could give us taxi/Transportation info-this should be able to come from Front desk staff, valet, and transporation staff-not referred in circles running back and forth everywhere. While we enjoyed our room, the staff left us feeling underwhelmed, and if they were busy, I would understand, but when there are 3-4 staff members standing around not helping-at a "resort" it's frustrating.
Comment from Hotel Management
May 19, 2015 by Leeann Sullinger, Hotel Management
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences and mixed messaging you received during your stay. Customer service is our first priority and we appreciate you sharing ways we can continue to improve. We are glad to hear you enjoyed our newly renovated property and hope you will give us another chance to exceed your expectations. Best regards, Leeann Sullinger
5 out of 5
Recommended
for Families
by A verified traveler

Family fun

Posted May 11, 2015
Pros: Pool, family friendly, variety of activites
Cons: Food service by the pool
Family of 2 on a weekend stay-cation. The pool is wonderful, it was busy but we were always able to find chairs to relax on. I would imagine this becomes more and more of an issue as summer approaches. Service from the cafe is incredibly slow. Both days the waitresses said that they were very short staffed. Not sure if they were caught by surprised with the crowd, but overall service in that area needs drastic improvement. Food and drinks by the pool were tasty once you received them. Kids loved the water slides and lazy river. Room was clean, comfortable and we had a beautiful course view out of back door.
Comment from Hotel Management
May 13, 2015 by Leeann Sullinger, Hotel Management
Thanks for taking the time to share your feedback with us. Glad you enjoyed our Forest Oasis water complex and new lazy river. We apologize for any delays you experienced at Cool Water Cafe as we are gearing up for summer with full poolside staff. Look forward to you visiting us again.