Terrace/patio

Reviews of TownePlace Suites Houston Brookhollow

3 out of 5
TownePlace Suites Houston Brookhollow
12820 Northwest Fwy, Houston, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 221 out of 387 reviews" "
Rating 8 - Good. 101 out of 387 reviews" "
Rating 6 - Okay. 30 out of 387 reviews" "
Rating 4 - Poor. 14 out of 387 reviews" "
Rating 2 - Terrible. 21 out of 387 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Trikelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Jenny T. on Mar 11, 2024
Hi Trikelle! Thank you for staying with us. We're so glad you enjoyed your time here & we sincerely hope you'll come stay with us again. Safe travels!

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jenny T. on Feb 21, 2024
Hello Jessie, Thank you so much for staying with us! Your feedback is very important to our success & we appreciate you taking the time to leave us a review :)

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Paula at the front desk is super polite and very helpful
Stayed 1 night in Feb 2024
Response from Jenny T. on Feb 20, 2024
Hi Gary, Thank you so much for taking the time to leave a review! Your feedback about Paula is wonderful to hear - We love her very much & appreciate her hard work. Come stay with us again soon!

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jenny T. on Feb 20, 2024
Thank you for taking the time to leave us a review, Norman! We appreciate you!

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Coming back for sure!!
Stayed 4 nights in Dec 2023
Response from Jenny T. on Feb 20, 2024
Hi Diego! I'm glad you had such a great stay! Come back whenever you can! We look forward to seeing you again.

10/10 Excellent

Alexis

Stayed 2 nights in Jan 2024
Response from Jenny T. on Feb 20, 2024
Hi Alexis! Thank you for the 5! Five is our lucky number :) We hope you'll stay with us again sometime.

8/10 Good

Erica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were only two things that I did not like. The pillows were plushy and the water did not get that hot in shower. Other than that I enjoyed my stay.
Stayed 4 nights in Dec 2023

10/10 Excellent

Seth

Stayed 2 nights in Dec 2023

10/10 Excellent

ADILIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and welcoming
Stayed 1 night in Dec 2023

10/10 Excellent

Shree Vivek

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and easy access to the beach. Had great views of sun rise
Stayed 1 night in Dec 2023

2/10 Terrible

Oscar

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service
I arrived at the hotel to be told that my room with double beds was not available. So they gave me 2 rooms instead. Which would have been fine but they clearly didn’t realize that my children are under 10 years old so sleeping in there own room really isn’t an option especially since there not conjoining rooms.
Stayed 1 night in Dec 2023

10/10 Excellent

Maribel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

4/10 Poor

Patrick

Stayed 1 night in Dec 2023

8/10 Good

Merry

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean with friendly staff. Everything was great expect the breakfast was a little disappointing. But even the breakfast was
Stayed 2 nights in Dec 2023

8/10 Good

Inez, Eastpointe

Traveled with family and small children, Traveled with family
Liked: Staff & service
I love given flowers when they’re due! Richard has been no short of amazing during me & my family stay here. I truly enjoy his welcoming energy, & his very sweet personality. Customer service at its finest!🙌 Thank you for being so kind to my family & I. -Bek
Stayed 1 night in Dec 2023

10/10 Excellent

Emanuel

Stayed 1 night in Dec 2023

10/10 Excellent

Nereida

Stayed 1 night in Dec 2023

8/10 Good

Sang hoon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Rebekah, Eastpointe

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this run down place by any means
Stayed 1 night in Dec 2023

2/10 Terrible

Rebekah, Eastpointe

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible!! Don’t you dare come to this place if you have a big family. They will limit everything! Even this you have paid hundreds of dollars at this place! & they will give you ONE ROLE OF TOILET PAPER! No paper towel, dirty towels, dishes dirty, bad smell. And the staff is horrible, and especially kysten & Pamala! Those two women are the worst! Bad spirits and not welcoming at all!
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph, Mount Vernon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bed
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Stayed 2 nights in Dec 2023

6/10 Okay

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rammel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

william

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bit noisy other than than it was fine
Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice. The room was very clean and had a complete kitchen. Such axnice stay.
Stayed 1 night in Nov 2023

6/10 Okay

Brittany

Stayed 1 night in Nov 2023

6/10 Okay

Darcy

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Disappointed
I really wanted to leave a good review. The lady who checked us in was rude. We were exhausted after working a full day and then driving for eight hours a little kindness would have went a long way. We were charged $150 deposit for "essentials" which seemed excessive. We didnt have towels in the room and had to repeatedly ask for towels throughout our stay. And the bathroom had hair on the floor by the toilet, on the back of the door, and in the tub.
Stayed 3 nights in Nov 2023

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean nice place with friendly staff I highly recommend it
Stayed 4 nights in Nov 2023
Response from Erin Johnson on Nov 29, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room, very nice set up
Stayed 1 night in Nov 2023
Response from Erin Johnson on Nov 29, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 2 nights in Nov 2023
Response from Erin Johnson on Nov 28, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Chetan

Stayed 1 night in Nov 2023

10/10 Excellent

Kizzy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room wasn’t ready when I got there but customer service clerk was very apologetic and handled the situation very professionally. All staff was amazing I had no issues during my stay.
Stayed 3 nights in Nov 2023
Response from Erin Johnson on Nov 28, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel / not a very good area - won’t be back
The hotel itself was nice, but was surprised about the parking. The hotel is not in a good area and there were some guest loitering outside and looked like a drug deal or something was going on
Stayed 1 night in Nov 2023
Response from Erin Johnson on Nov 28, 2023
Thank you for taking the time to share your thoughts regarding this issue. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience of excellence
Stayed 1 night in Nov 2023
Response from Erin Johnson on Nov 29, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Natasha

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice property.
Stayed 1 night in Nov 2023
Response from Erin Johnson, night auditor on Nov 24, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 Excellent

Kadek eddy widya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and awesome, thanks
Stayed 2 nights in Nov 2023
Response from Erin Johnson, Night Auditor on Nov 24, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suite Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Erin Johnson, Night Auditor on Nov 24, 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Nguyen Anh

Stayed 1 night in Nov 2023
Response from Erin Johnson, Night Auditor on Nov 24, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suite Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

2/10 Terrible

James

Liked: Property conditions & facilities
Bite by bugs
Got bitten by something in my room
Stayed 1 night in Nov 2023
Response from Erin Johnson, Night Auditor on Nov 24, 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You Get What You Pay For
One night business trip hotel. I’m not sure if the music that was playing at 12:30 in the morning was inside or outside of the hotel, but it definitely made it hard to get to sleep. Charging $3 to park a car is also not making me feel good about staying somewhere. Just include it in the price of the room. Free breakfast was just that. Not bad, but also not great. The customer service was good. For the price, I would stay here again but only if it was for just one night.
Stayed 1 night in Nov 2023
Response from Erin Johnson, Night Auditor on Nov 20, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownPlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back.
There were spots on the carpet in the hall and the room. A spot shampoo would take care of that. I booked through Hotels.com. Apparently they failed to let me know about the $50 deposit. Lucky I had it. The $3 for parking threw me off too. Enjoyed the stay immensely. Very comfortable. The tray table on the ottoman that doubles for the bed. Awesome touch.
Stayed 1 night in Nov 2023
Response from Erin Johnson, Night Auditor on Nov 20, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownPlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Zachery

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Erin Johnson, Night Auditor on Nov 20, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownPlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Erin Johnson, Night Auditor on Nov 20, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

John

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Stayed 5 nights in Nov 2023
Response from Erin Johnson on Nov 17, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Erin Johnson on Nov 17, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.
This is my go-to hotel in Houston! The staff is friendly. The hotel offers everything that is important in a hotel. It is clean, safe, convenient (lots of restaurants, Target, 2 gyms nearby), quiet. The water is hot. The ac is cool. Good mattress and linens. Hot breakfast.
Stayed 3 nights in Oct 2023
Response from Erin Johnson on Nov 8, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Erin Johnson on Nov 8, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.