All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hello Jessie, Thank you so much for staying with us! Your feedback is very important to our success & we appreciate you taking the time to leave us a review :)
Paula at the front desk is super polite and very helpful
Gary
Stayed 1 night in Feb 2024
Response from Jenny T. on Feb 20, 2024
Hi Gary, Thank you so much for taking the time to leave a review! Your feedback about Paula is wonderful to hear - We love her very much & appreciate her hard work. Come stay with us again soon!
There were only two things that I did not like. The pillows were plushy and the water did not get that hot in shower. Other than that I enjoyed my stay.
Good location and easy access to the beach. Had great views of sun rise
Shree Vivek
Stayed 1 night in Dec 2023
2/10 Terrible
Oscar
Dec 24, 2023
Oscar
Stayed 1 night in Dec 2023
6/10 Okay
Verified traveler
Traveled with family
Dec 24, 2023
Disliked: Staff & service
I arrived at the hotel to be told that my room with double beds was not available. So they gave me 2 rooms instead. Which would have been fine but they clearly didn’t realize that my children are under 10 years old so sleeping in there own room really isn’t an option especially since there not conjoining rooms.
The hotel was very clean with friendly staff. Everything was great expect the breakfast was a little disappointing. But even the breakfast was
Merry
Stayed 2 nights in Dec 2023
8/10 Good
Inez, Eastpointe
Traveled with family and small children, Traveled with family
Dec 18, 2023
Liked: Staff & service
I love given flowers when they’re due! Richard has been no short of amazing during me & my family stay here. I truly enjoy his welcoming energy, & his very sweet personality. Customer service at its finest!🙌
Thank you for being so kind to my family & I.
-Bek
Horrible!! Don’t you dare come to this place if you have a big family. They will limit everything! Even this you have paid hundreds of dollars at this place! & they will give you ONE ROLE OF TOILET PAPER! No paper towel, dirty towels, dishes dirty, bad smell. And the staff is horrible, and especially kysten & Pamala! Those two women are the worst! Bad spirits and not welcoming at all!
I really wanted to leave a good review. The lady who checked us in was rude. We were exhausted after working a full day and then driving for eight hours a little kindness would have went a long way. We were charged $150 deposit for "essentials" which seemed excessive. We didnt have towels in the room and had to repeatedly ask for towels throughout our stay. And the bathroom had hair on the floor by the toilet, on the back of the door, and in the tub.
Spacious clean nice place with friendly staff I highly recommend it
Ahmed
Stayed 4 nights in Nov 2023
Response from Erin Johnson on Nov 29, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Room wasn’t ready when I got there but customer service clerk was very apologetic and handled the situation very professionally. All staff was amazing I had no issues during my stay.
Kizzy
Stayed 3 nights in Nov 2023
Response from Erin Johnson on Nov 28, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
The hotel itself was nice, but was surprised about the parking. The hotel is not in a good area and there were some guest loitering outside and looked like a drug deal or something was going on
Jonathan
Stayed 1 night in Nov 2023
Response from Erin Johnson on Nov 28, 2023
Thank you for taking the time to share your thoughts regarding this issue. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Response from Erin Johnson, night auditor on Nov 24, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon
Response from Erin Johnson, Night Auditor on Nov 24, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suite Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon
Response from Erin Johnson, Night Auditor on Nov 24, 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
10/10 Excellent
Nguyen Anh
Nov 21, 2023
Nguyen Anh
Stayed 1 night in Nov 2023
Response from Erin Johnson, Night Auditor on Nov 24, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suite Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon
2/10 Terrible
James
Nov 19, 2023
Liked: Property conditions & facilities
Bite by bugs
Got bitten by something in my room
James
Stayed 1 night in Nov 2023
Response from Erin Johnson, Night Auditor on Nov 24, 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
One night business trip hotel. I’m not sure if the music that was playing at 12:30 in the morning was inside or outside of the hotel, but it definitely made it hard to get to sleep. Charging $3 to park a car is also not making me feel good about staying somewhere. Just include it in the price of the room. Free breakfast was just that. Not bad, but also not great. The customer service was good. For the price, I would stay here again but only if it was for just one night.
Verified traveler
Stayed 1 night in Nov 2023
Response from Erin Johnson, Night Auditor on Nov 20, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownPlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
There were spots on the carpet in the hall and the room. A spot shampoo would take care of that.
I booked through Hotels.com. Apparently they failed to let me know about the $50 deposit. Lucky I had it. The $3 for parking threw me off too.
Enjoyed the stay immensely.
Very comfortable. The tray table on the ottoman that doubles for the bed. Awesome touch.
Patrick
Stayed 1 night in Nov 2023
Response from Erin Johnson, Night Auditor on Nov 20, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownPlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Response from Erin Johnson, Night Auditor on Nov 20, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownPlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
2/10 Terrible
Verified traveler
Nov 18, 2023
Disliked: Staff & service
Verified traveler
Stayed 1 night in Nov 2023
Response from Erin Johnson, Night Auditor on Nov 20, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
8/10 Good
John
Nov 17, 2023
John
Stayed 1 night in Nov 2023
6/10 Okay
Verified traveler
Traveled with family
Nov 16, 2023
Liked: Cleanliness
Verified traveler
Stayed 5 nights in Nov 2023
Response from Erin Johnson on Nov 17, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
This is my go-to hotel in Houston! The staff is friendly. The hotel offers everything that is important in a hotel. It is clean, safe, convenient (lots of restaurants, Target, 2 gyms nearby), quiet. The water is hot. The ac is cool. Good mattress and linens. Hot breakfast.
John
Stayed 3 nights in Oct 2023
Response from Erin Johnson on Nov 8, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.