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Reviews of EPISODE Hsinchu, a JdV by Hyatt Hotel

4 out of 5
EPISODE Hsinchu, a JdV by Hyatt Hotel
No. 111, Sec.2, Gongdao 5th Rd, Hsinchu

Reviews

9.0

Wonderful

Rating 10 - Excellent. 137 out of 215 reviews" "
Rating 8 - Good. 54 out of 215 reviews" "
Rating 6 - Okay. 15 out of 215 reviews" "
Rating 4 - Poor. 8 out of 215 reviews" "
Rating 2 - Terrible. 1 out of 215 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room, only thing possibly missing was a desk (some other rooms have them), but I didn't need one anyway. Staff very helpful when I needed anything. Free pool table, snacks, coffee downstairs. Didn't check out the gym, bar or restaurant though. At the time of writing, google maps plots two locations for "Episode Hsinchu", and one is wrong! Make sure you look for hotel episode hsinchu. Area not too interesting, but cabs aren't expensive anyway. There's a ubike stand right outside which is handy.
Stayed 3 nights in Nov 2023

10/10 Excellent

Dante

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Excellent
Stayed 3 nights in Oct 2023
Response from EPISODE Hsinchu Management Team on Nov 9, 2023
Dear Dante, Thank you for choosing EPISODE Hsinchu! Your kind word is greatly appreciated! EPISODE team hope to see you again soon!

8/10 Good

Chee Kiat

Stayed 1 night in Sep 2023
Response from EPISODE Hsinchu Management Team on Oct 19, 2023
Dear Chee Kiat,Thank you for choosing EPISODE Hsinchu! EPISODE team hope to see you again soon!

10/10 Excellent

Hardy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with very helpfull stuff.
Stayed 5 nights in Apr 2023

10/10 Excellent

Winnie

Stayed 2 nights in Apr 2023

4/10 Poor

Yuk Ling

Disliked: Staff & service
Breakfast was cold and not many choices:(
Stayed 2 nights in Apr 2023
Response from EPISODE Hsinchu Management Team on Apr 7, 2023
Dear Yuk Ling,Thank you for choosing EPISODE Hsinchu as your home away from home! We appreciate your comment and will take your comments into consideration. EPISODE team hope to see you again soon!

8/10 Good

Nex

Stayed 2 nights in Feb 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room and good location
The room is spacious, nice and cozy. Located near the freeway, easy to get around if you drive. The breakfast is nice, but you will have to wait, cause there aren’t enough seats on a Saturday morning.
Stayed 1 night in Jul 2020

10/10 Excellent

Red, Taipei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
飯店很乾淨，服務人員態度超級好，很有耐心也很熱心，停車位也很多，對於開車的旅客還不錯，交流道下來就到了，離市區也不遠
Stayed 2 nights in Jun 2020

10/10 Excellent

CHIEN NAN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Everything was perfect. But not happy with the bartender service which is a pity
Stayed 1 night in Apr 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel
It was fantastic stay during my trip in Taiwan. The only minor disappointment was the last night I had a bite by the bedbugs! Overall, the hotel front desk area needs some improvement, too.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice stay
Overall service is great. I left a tip in the room for the housekeeper cleaning my room but he left a note to say it’s his job and thank me for the tip without taking it. Well done Ryan. The next day I think it’s another housekeeper who cleaned my room, and the bathroom amenities were not replenished. Overall the room I stay is a little dirtier and dated than my previous stay. I guess it’s because of the heavy usage of the room. Need a thorough cleaning. There are black stains and the some smell from the drainage.
Stayed 3 nights in Sep 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Hsiao Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good ambience and service.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are huge! The staff was so kind and helpful. The room was spotless! The towels were so big and fluffy! I loved the Aveda products. The delicious breakfast had so much variety! This is now my favorite hotel!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new facility, modern and chic decoration. Room and bed very comfortable. Excellent breakfast buffet.
Stayed 1 night in Dec 2018

4/10 Poor

Ryan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
浴室漏水 房間空調控溫問題 隔音不好 洗手台熱水不熱
Stayed 1 night in Mar 2024
Response from 新竹伊普索酒店管理團隊 on Mar 15, 2024
親愛的 Ryan 您好，感謝您選擇伊普索酒店入住，並給予我們住宿反饋，此行讓您有不愉快的經驗，我們深表遺憾，同時也進一步通知相關單位做檢討與改善，期待您下次蒞臨時能感受我們不敢稍怠的進步。

8/10 Good

MING TAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Akiko

Stayed 2 nights in Dec 2023

6/10 Okay

SHIH-MING

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Chiencheng

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Chiencheng

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

DAE HONG

Business traveler
Stayed 1 night in Nov 2023
Response from 新竹伊普索酒店管理團隊 on Nov 16, 2023
敬愛的貴賓您好，謝謝您選擇入住新竹伊普索酒店，非常開心您對於空間的喜愛，期待未來還能接待您的入住！祝您有美好的一天！

8/10 Good

CHIA-CHUN

Stayed 1 night in Nov 2023
Response from EPISODE Hsinchu Management Team on Nov 9, 2023
Dear CHIA-CHUN,Thank you for choosing EPISODE Hsinchu! EPISODE team hope to see you again soon!

10/10 Excellent

CHIAHSU

Stayed 1 night in Oct 2023
Response from 新竹伊普索酒店管理團隊 on Oct 26, 2023
親愛的貴賓您好，謝謝您對於新竹伊普索酒店的支持及讚賞，我們一定繼續努力打造更美好的入住體驗，期待很快能夠再迎接您的來臨！

10/10 Excellent

weilun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常讚
房間舒適、無限供應的bar很棒、小孩子非常喜歡
Stayed 1 night in Oct 2023
Response from 新竹伊普索酒店管理團隊 on Oct 19, 2023
親愛的 weilun 您好，謝謝您選擇入住新竹伊普索酒店做為住次新竹親子旅遊的飯店！歡迎您下次回來伊普索酒店再次享用全天候的 SOCIAL 以及下午一小時的 Happy Hour 暢飲！

10/10 Excellent

ying-shu

Stayed 1 night in Oct 2023
Response from 新竹伊普索酒店管理團隊 on Oct 19, 2023
親愛的 ying-shu 您好，您的滿分評價給予我們很大的肯定，謝謝您，我們會持續努力提供優質的旅宿體驗！

10/10 Excellent

Wen-Yueh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from 新竹伊普索酒店管理團隊 on Oct 19, 2023
親愛的 Wen-Yueh 您好，謝謝您選擇新竹伊普索酒店，您給予我們的正面肯定對於我們是很重要的支持！我們會繼續努力，為大家提供美好的旅宿體驗！

10/10 Excellent

Hsiao Yin

Stayed 2 nights in Oct 2023
Response from 新竹伊普索酒店管理團隊 on Oct 19, 2023
親愛的 Hsiao Yin 您好，謝謝您選擇新竹伊普索酒店以及對於我們的喜愛，我們定將持續針對各項服務不斷提升，期待下次能夠再以更完美的姿態迎接您的到來！

10/10 Excellent

TZU-YUN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間寬敞舒適床具毛巾乾淨
Stayed 1 night in Sep 2023
Response from 新竹伊普索酒店管理團隊 on Oct 12, 2023
親愛的 TZU-YUN 您好，謝謝 TZU-YUN 給予 EPISODE 房務團隊的肯定，我們會持續努力，為大家打造一個乾淨美好的入住環境，期待再次迎接您的到來！

8/10 Good

SHIHCHIEH

Liked: Staff & service
房間霉味明顯 舒適性待加強 新竹真的沒什麼像樣的飯店
Stayed 1 night in Sep 2023
Response from 新竹伊普索酒店管理團隊 on Oct 12, 2023
親愛的 SHIHCHIEH 您好，謝謝您選擇入住 EPISODE Hsinchu，我們感到非常遺憾帶給您如此不愉快的入住體驗，我們會將您的意見反應給團隊做未來的調整！期待未來有機會可以再次接待您！

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from EPISODE Hsinchu Management Team on Sep 23, 2023
Dear Sean,Thank you for choosing EPISODE Hsinchu! EPISODE team hope to see you again soon!

10/10 Excellent

POHSUAN

Stayed 2 nights in Sep 2023
Response from EPISODE Hsinchu Management Team on Sep 23, 2023
Dear Pohsuan,Thank you for choosing EPISODE Hsinchu! EPISODE team hope to see you again soon!

10/10 Excellent

CHIH-YU

Stayed 1 night in Aug 2023
Response from EPISODE Hsinchu Management Team on Sep 23, 2023
Dear CHIH-YU,Thank you for choosing EPISODE Hsinchu! EPISODE team hope to see you again soon!

10/10 Excellent

chin ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
質感水準之上
採用自助式入住，飯店員工也有詳細介紹飯店設施，晚上有歡樂酒吧活動，早餐是含一份主餐的半自助，感覺很不錯
Stayed 1 night in Jul 2023
Response from 新竹伊普索酒店管理團隊 on Sep 23, 2023
親愛的 chin ho 您好，歡迎您下次回來伊普索酒店再次享用全天候的 SOCIAL 以及下午一小時的 Happy Hour 暢飲！

8/10 Good

CHUNLING

Stayed 1 night in Jul 2023
Response from EPISODE Hsinchu Management Team on Sep 23, 2023
Dear CHUNLING,Thank you for choosing EPISODE Hsinchu! EPISODE team hope to see you again soon!

10/10 Excellent

Tobey

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
讚讚讚
環境整潔、服務人員的態度都不錯
Stayed 1 night in Jun 2023
Response from 新竹伊普索酒店管理團隊 on Sep 23, 2023
親愛的 Tobey 您好，謝謝 Tobey 給予我們 EPISODE 的肯定，非常期待再次迎接您的到來！

6/10 Okay

Hsiaoshan

Stayed 1 night in Jun 2023
Response from EPISODE Hsinchu Management Team on Sep 23, 2023
Dear Hsiaoshan,Thank you for choosing EPISODE Hsinchu! EPISODE team hope to see you again soon!

10/10 Excellent

Chun ya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from EPISODE Hsinchu Management Team on Sep 23, 2023
Dear Chun ya,Thank you for choosing EPISODE Hsinchu! EPISODE team hope to see you again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
早餐可以再多樣化一些、多些選擇，其餘感受都蠻好的。
Stayed 1 night in Jun 2023

10/10 Excellent

Fu-Hsiung

Stayed 1 night in Jun 2023

10/10 Excellent

MONG SZE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的住宿體驗
Stayed 1 night in May 2023

10/10 Excellent

Mei i

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
在新竹，從未住過這優秀的酒店地點方便工作人員態度很好停車也很方便房間很大價錢很合理
Stayed 2 nights in Apr 2023
Response from 新竹伊普索酒店管理團隊 on Sep 23, 2023
親愛的 Mei i 您好，謝謝您選擇新竹伊普索酒店，您給予我們的正面肯定對於我們是很重要的支持！我們會繼續努力，為大家提供美好的旅宿體驗！

10/10 Excellent

Chen yi

Liked: Cleanliness, staff & service, room comfort
舒適的住宿
房間整體非常的寬敞舒適 特別是床睡起來的舒適感，絕對可以讓一整天的疲勞散去。廁所的空間也非常的舒服泡澡池也有提供浴鹽還有面膜，假日想要兩天一夜的小旅行絕對是首選。入住的當天下午還有happy hour，非常貼心！ 唯一的小缺點是房間的隔音有些不好，當天入住的隔壁剛好有小朋友跑來跑去，開關門也特別大聲，反應後有些微的改善。
Stayed 1 night in Apr 2023

10/10 Excellent

Shao-Hsiang

Stayed 1 night in Apr 2023

8/10 Good

WEN SHU

Stayed 1 night in Mar 2023
Response from 新竹伊普索酒店管理團隊 on Sep 23, 2023
親愛的 WEN SHU 您好，謝謝 給予我們 EPISODE的肯定，非常期待再次迎接您的到來！

10/10 Excellent

Ace

Stayed 1 night in Mar 2023

10/10 Excellent

Shih An

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023