Ratings based on 50 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from MEXICO

Excellent but beware of the schedules.

Posted Aug 17, 2014
Pros: Service
Cons: Room service has very few items
Location: Excellent. I think the hotel has the best beach side, the sea was calm must of the time.
We had a marvelous experience, but be ware of the food schedules if you dont want to eat hamburguers all the time. Everything was high quality (service, food, drinks) and up to expectations.
Comment from Hotel Management
Aug 27, 2014 by Fernando Segura, Hotel Management
Dear Mr. Jose, Thank you for taking the time to write and share your recent experience at our Resort. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. We really looking forward to host you again, kindest regards.
4 out of 5
Recommended
for Everyone
by Leonora from San Francisco, CA

All Inclusive is the way to go!!

Posted May 17, 2014
Pros: Staff, food!
Cons: Perhaps it's time to do some cosmetic refurbishing to the bathrooms, I.e, tile floor, I like the incense idea instead of fan, it's energy saving!
Location: The Hotel tour agent offers a number of tours of the area. I recommend the Waterfalls Tour, The Eco/Croc Tour and 7 Bays Tours!!
Dreams Resort Huatulco is so far the best all inclusive resort I have stayed in Mexico! 1. Decent clean food offers variety for breakfast, lunch and dinner buffet. 2. Service by all hotel staff was always courteous & attentive (even though most guests do not tip) 3. Resort grounds are ample. Just returned from 5 days at this resort in Huatulco and it seems that rains and stormy weather was coming early in May, so unfortunately, the beach was not always comfortable as the tide became quite high and ocean waves became dangerous to swim in. Two infinity pools over the beach were nice to be in overlooking the beach/ocean? I was told by staff that the public beach in the near town of Santa Cruz (a 10-15 min taxi ride) ocean is calmer as a pool and shallow for a few feet, great for swimming! 3. Our 2 double Tropical View room, was quite comfortable, bathroom had two sinks, nice rain shower head, a small lanai or patio overlooking one of the several pools, as we were on the lower level by choice. Nice bedding, bathrobes and slippers were provided, nice amenities. 4. Grounds are kept very clean. 5. Most importantly, my friend and I were a bit concerned about getting stomach sick, well we did not and ate to our hearts content, even salads and fresh seafood. Great thing about all inclusive resorts is that no money is exchanged there, drinks are bar are handsomely prepared, anything you want! Nightly entertainment at the Teatro was always great! I shall return to Huatulco!!
Comment from Hotel Management
Aug 27, 2014 by Fernando Segura, Hotel Management
On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Mexican Pacific. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintain the Resort brand standards. Your feedback has been shared to the team as a motivation to keep up our work. kindest regards.
4 out of 5
Recommended
for Everyone
by Leonora from San Francisco, CA

All Inclusive is the way to go!!

Posted May 17, 2014
Pros: Staff, food!
Cons: Perhaps it's time to do some cosmetic refurbishing to the bathrooms, I.e, tile floor, I like the incense idea instead of fan, it's energy saving!
Location: The Hotel tour agent offers a number of tours of the area. I recommend the Waterfalls Tour, The Eco/Croc Tour and 7 Bays Tours!!
Dreams Resort Huatulco is so far the best all inclusive resort I have stayed in Mexico! 1. Decent clean food offers variety for breakfast, lunch and dinner buffet. 2. Service by all hotel staff was always courteous & attentive (even though most guests do not tip) 3. Resort grounds are ample. Just returned from 5 days at this resort in Huatulco and it seems that rains and stormy weather was coming early in May, so unfortunately, the beach was not always comfortable as the tide became quite high and ocean waves became dangerous to swim in. Two infinity pools over the beach were nice to be in overlooking the beach/ocean? I was told by staff that the public beach in the near town of Santa Cruz (a 10-15 min taxi ride) ocean is calmer as a pool and shallow for a few feet, great for swimming! 3. Our 2 double Tropical View room, was quite comfortable, bathroom had two sinks, nice rain shower head, a small lanai or patio overlooking one of the several pools, as we were on the lower level by choice. Nice bedding, bathrobes and slippers were provided, nice amenities. 4. Grounds are kept very clean. 5. Most importantly, my friend and I were a bit concerned about getting stomach sick, well we did not and ate to our hearts content, even salads and fresh seafood. Great thing about all inclusive resorts is that no money is exchanged there, drinks are bar are handsomely prepared, anything you want! Nightly entertainment at the Teatro was always great! I shall return to Huatulco!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice all inclusive by the beach

Posted Apr 23, 2014
Pros: Location, food, staff
Cons: Don't use the tour company at the hotel - Amstar. Extremely expensive, you will have to sign a waver to release them of all sorts of responsibilities
Location: Bays, downtown, waterfalls,...
Friendly staff, our suite was great and had great sea views. Food was excellent!
Comment from Hotel Management
Aug 27, 2014 by Fernando Segura, Hotel Management
We appreciate the time that you have invested on writing an overview of your stay with us. We look forward to have you back at this Resort, your home in the Mexican Pacific. regards.
5 out of 5
Recommended
for Families
by Maggie from Sacramento, CA

A dream

Posted Dec 7, 2013 on Hotels.com
Dreams is a dream come true. Beautiful, wonderful service, something for all ages. This was my second time here and I highly recommend. If you want to be in a place without children, Secrets look great too. Ill try that next time.
Comment from Hotel Management
Aug 27, 2014 by Fernando Segura, Hotel Management
Dear Maggie, Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. kindest regards.
1 out of 5
by Francisco

Will never go back

Posted Oct 29, 2013
Pros: Not much
Cons: Go to another restaurant
Location: Good location but useless with the service and hotel quality
No hot water for 3 days. The food was terrible. Only 2 waitress for a crowded swimming pool to avoid consumption. The drinks where not prepared with the alcohol offered.
3 out of 5
by adrian from moreno valley, california

Dreams

Posted Aug 13, 2013
Pros: The food on mexican day was wonderful, otherwise it was buffet style tasteless american food.
Cons: The service. Staff needs to be attentive to guests needs and not just shrug their shoulders and show no concern.
Location: Regular excursions near by. Dont book with hotel, excursions wayyy cheaper on beach and just as safe....
The hotel was clean overall. The hotel staff are not as accomodating as other hotels we have stayed in. They were often out of items asked, in regards to food. They seldom attempted to.accomodate requests. There attitude towards the client is not satisfying, there are careless. The hotel is nice, but the service is lacking.
4 out of 5
Recommended
for Couples
by A verified traveler

Great hotel stay

Posted Aug 9, 2013
Pros: The spa, the view, the privacy, the friendliness of the staff.
Cons: The door to the toilet in the room is see-through, which doesn't give you sufficient privacy.
Location: Snorkle, scuba diving, fishing, hiking, ATVs, beach, visiting a turtle and crocadile sanctuary, visiting the coffee growing region of Pluma.
The hotel is perfect for couples with no children. The spa is one of the best I've been to. Upon arrival you get a delicious welcome drink and a nice cold towel. I got sick when I was there, but the hotel doctor was great and available 24/7. The beach is lovely and the sea is clean. The food at the restaurants is excellent, especially the French restaurant and the Asian fusion restaurant. They also have a small, but nice gym with new equipment.
4 out of 5
Recommended
for Everyone
by Ricardo from New York

Beautiful place with a Wonderful view to the Bay.

Posted Jul 13, 2013
Pros: Rooms,
Cons: Restaurant Staff needs better training.
Location: Location still not so commercialized, many activities. I recommend deep sea fishing for at least one day.
Paradise like, will definitely recommend to everybody, the city of Santa Cruz is most beautiful and clean town I have ever visited.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel, great service and food.

Posted Jul 12, 2013
Pros: Staff is very friendly, rooms are very clean and comfortable, the quality of bathroom toiletries is excellent, I loved the variety of restaurants.
Cons: the disco lounge.
Location: The hotel is close to an archeological site and there is a cute little town a few miles away.
We were able to relax and practice kayaking, we enjoyed the food and drinks. Next to the beach.