Boulevard Santa Cruz 203, Santa María Huatulco, OAX
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Great spot for a quick overnight stay in between travel days.
Jessica
Stayed 1 night in Feb 2024
8/10 Good
Manfred
Traveled with partner
Feb 29, 2024
Liked: Cleanliness, staff & service
Price was right, room was comfortable, nice pool and loungers.
Need new towels. The music around the pool was a bit noisy. Pool rules were not followed and exceeded quiet time hours.
Manfred
Stayed 4 nights in Feb 2024
6/10 Okay
Linda, Calgary
Feb 15, 2024
Liked: Staff & service
Location was good. Rooms outdated. Card key did not work and we had to have staff open door every time we returned to room. Only stayed one day so we did not use other facilities.
Linda
Stayed 1 night in Feb 2024
8/10 Good
Barbara
Jan 21, 2024
Got in late after delayed flight. Good bed, clean room but no towel in bathroom.
Barbara
Stayed 1 night in Jan 2024
Response from Hotel Santa Cruz Huatulco on Feb 5, 2024
Gracias por sus comentarios, tomaremos en cuenta su observación, saludos cordiales.
This is a very nice little hotel. Popular with Mexican and non-Mexican tourists alike. It’s very clean, the beds are comfortable and there’s lots of hot water. It has a nice pool, the restaurant is great and there’s often live music. It’s located very close to the marina so you can walk around and look at the sites and enjoy the neighbourhood too. It’s very basic, but the price reflects that. Excellent value. We are repeat visitors and will stay there again.
susanna
Stayed 1 night in Jan 2024
Response from Hotel Santa Cruz Huatulco on Feb 5, 2024
My firs visit stay at this hotel i had no problems everything was great. This second time was a disappointment. The staff pushed a unwelcome vibe at check in. My room was miss blankets. At breakfast time the hotel had a menu but insisted we get the meal of the morning due to staff only making that meal. This will be my last time i stay at this hotel. I also talked to management on-site but didn't seem to care about customer concerns.
If it wasn’t because Expedia asked me to pay upfront I would had not stayed there. One room key for four adults inconvenienced as the lights and AC operated w key and if two left the the key needed to stayed. The white sheets and white towels had the visual yellow stains. I reserved a pool view got a parking view.
Older/smaller beach hotel in a good location (Santa Cruz.) Perfect if your hotel needs are minimal and you will be spending most of you time exploring the Huatulco area and dining outside of the hotel.
Everything was good just the ac wasn't working made to much noise
jose
Stayed 7 nights in Feb 2023
8/10 Good
Robert
Traveled with partner
Feb 8, 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We have stayed at this hotel numerous times. Staff is always great and the hotel is clean. It definitely can use some maintenance in the rooms and around the pool they need some decent lounge chairs
A super place to stay in Huatulco. Budget friendly, great location, really nice staff. The pool is lovely. The breakfast buffet was varied and delicious. We felt safe and enjoyed the local cultural events in the zocalo nearby.
This is not a 3.9 star hotel. I booked based on the reviews and the reviews almost seem fake. Our room was not ready at 3pm check in time and they had several guests waiting for their rooms too. Once we finally got our room the room stinks! The sheets and room smell like mildew! The AC does not cool enough, the shower is disgusting dirty on the ceilings and the shower head is soo old that water does not flow properly. The TV is tiny, the only good thing in the room is the art. I was really expecting more. The location is nice and the pool and restaurant are nice but this is definitely not even a 2.5 star hotel.
Location was decent - about a 10 min taxi ride to get into city center and a ~5 min walk to the beach. Hotel was pretty loud - lots of music late at night. Pool was nice though.
Marisa
Stayed 1 night in Apr 2022
Response from Hotel Santa Cruz Huatulco on Jul 17, 2022
Hello 👋 good day, thank you very much for your comments, we are glad to know that your stay at Hotel Santa Cruz Huatulco was most pleasant, we will take into account your comments to improve our services, we will gladly wait for you during your next visit to this beautiful destination Until next time, best regards.
8/10 Good
Barbara
Traveled with partner
Mar 17, 2022
Liked: Staff & service
Great location. Beautiful pool. Good wifi and AC.
Downsides- pool is rented out for other events a lot which changes the overall ambiance and tranquility of the facility. Room cleaning was minimal. Towels are threadbare and no toiletries provided other than soap and soap.
Barbara
Stayed 14 nights in Mar 2022
Response from Hotel Santa Cruz Huatulco on Apr 19, 2022
Hello 👋 good day, thank you very much for your comments, we are glad to know that your stay at Hotel Santa Cruz Huatulco was most pleasant, we will take into account your comments to improve our services, we look forward to seeing you during your next visit to this beautiful destination Until next time, best regards.
6/10 Okay
LUCIA GARCIA
Mar 8, 2022
Liked: Staff & service
The towels were clean, but very old, let’s call them almost rags. My bedding wasn’t changed the three night that I spent there. I never used the pool, I just walked around and it wasn’t bad, but, nothing outstanding or super clean. The whole hotel is just OK. It wasn’t very expensive so, I guess you get what you pay for.
LUCIA GARCIA
Stayed 3 nights in Mar 2022
Response from Hotel Santa Cruz Huatulco on Mar 21, 2022
Hello 👋 good day, thank you very much for your comments, we are glad to know that your experience at Hotel Santa Cruz Huatulco was most pleasant and that you enjoyed your stay, we will take into account your observations, it was a pleasure to serve you, we will gladly wait for you during your stay. next visit to this beautiful destination, until next time, best regards.
The hotel is very friendly and helpful. I do not know a lot of Spanish so it would have been nice to have a little more English spoken, but I should learn more Spanish as well. I would go to this hotel again:
Roberta
Stayed 3 nights in Feb 2022
Response from Hotel Santa Cruz Huatulco on Feb 17, 2022
Hello 👋 good day, thank you very much for your comments, we are glad to know that your experience at Hotel Santa Cruz Huatulco was most pleasant and that you enjoyed your stay, we will take into account your observations, it was a pleasure to serve you, we will gladly wait for you during your stay. next visit to this beautiful destination, until next time, best regards.
Only thing i would have liked was a coffee maker in the room.
Anita
Stayed 3 nights in Jan 2022
Response from Hotel Santa Cruz Huatulco on Feb 3, 2022
Hello, good day, thank you for your comments, we are glad to know that your stay was most pleasant, we will take your comments into account to improve our services, we look forward to seeing you during your next visit to this beautiful destination.
See you soon, best regards.
Response from Hotel Santa Cruz Huatulco on Feb 1, 2022
Muchas gracias por sus comentarios, los esperamos en esta su casa.
2/10 Terrible
Karen
Traveled with group, Traveled with pets
Jan 20, 2022
Disliked: Staff & service
Stay here if you don’t mind being overcharged 100 pesos per dog deposit, being snickered at by staff for learning Spanish, and waiting over an hour in the restaurant for drinks while everyone else around was served their meals in a timely fashion. You can likely stay anywhere else in town and be treated decent.
Karen
Stayed 1 night in Jan 2022
Response from Hotel Santa Cruz Huatulco on Jan 20, 2022
Good afternoon, thank you for your comments, pets at our hotel are welcome and it is considered an additional charge for them since they are provided with the pet bed service in the room, which mentions in our services that it has an additional cost. We are sorry for the perception of the service, all our guests are treated with kindness, including pets, we hope your next visit can be exceptional.
Very nice place. Staff was friendly would definitely return.
Joanna
Stayed 1 night in Jan 2022
Response from Hotel Santa Cruz Huatulco on Jan 17, 2022
Hello, Good morning, thank you for your comments, we are glad to know that your stay was most pleasant and comfortable, we look forward to seeing you during your next visit to this beautiful destination, see you soon, best regards.
El servicio del restaurante es lo máximo, súper amables y con verdadero sentido de atención al cliente. En cambio todo lo que tenga que ver con el personal de la recepción es malísimo, nos hicieron esperar muchísimo para el check in, no tenían pulseras para todos (nunca nos las dieron), el control de tv nos lo cambiaron como 3 veces y JAMÁS sirvió (y no les importó en nada). Al momento de hacer check in me dicen que me espere porque no han dado las 3, voy 5 minutos antes y me dicen que espere un poco más y cuando dan las 3 empiezan a atender a otras personas que acababan de llegar en ese momento ¬_¬ Realmente el servicio "administrativo" es muy malo, pero en restaurante de verdad es super diferente (se ve la intención de querer ayudar y atenderte bien).
José Luis
Stayed 1 night in Jan 2022
Response from Hotel Santa Cruz Huatulco on Jan 17, 2022
Hola, Buen día, gracias por su puntuación, nos alegra saber que su estancia fue de lo mas agradable y confortable, lamentamos mucho los inconvenientes que tuvo durante su estadía, abordaremos en tema con el área responsable y tomaremos en cuenta cada una de sus observaciones, esperamos nos de la oportunidad de volver a atenderle durante su próxima visita a este hermoso destino, hasta pronto, saludos cordiales.
hotel muy centrico, frente a bancos, tiendas y plaza principal, cerca de restaurants para comer comida deliciosa casera. recomendable! cambas super comodas, a/c.. NO LIKE, la alberca estaba muy sucia el agua. el portero del parkin super amable y excelente servicio. siempre sonrie. :)
CESAR H
Stayed 2 nights in Oct 2021
Response from Hotel Santa Cruz Huatulco on Oct 26, 2021
Hola, Buen día, gracias por sus comentarios, son muy importantes para nosotros, nos alegra saber que su estancia fue de lo mas agradable y confortable, tomaremos en cuenta cada una de sus observaciones para mejorar nuestra calidad y servicios, le esperamos con gusto durante su próxima visita a este hermoso destino, hasta pronto, saludos cordiales.
8/10 Good
Verified traveler
Traveled with partner
Aug 21, 2021
Liked: Amenities
Location was great.
Verified traveler
Stayed 4 nights in Aug 2021
Response from Hotel Santa Cruz Huatulco on Aug 21, 2021
Hello, good morning, thank you for your comments, we are happy to know that your stay was most pleasant, we are glad to wait for you during your next visit to this beautiful destination, until next time, greetings.
6/10 Okay
Angelica
Jul 22, 2021
Angelica
Stayed 3 nights in Jul 2021
Response from Hotel Santa Cruz Huatulco on Jul 23, 2021
Hola, buen día, gracias por su puntuación con gusto le esperamos durante su próxima visita, esperamos nos de la oportunidad de volver a atenderle, saludos cordiales.
Response from Hotel Santa Cruz Huatulco on Jul 10, 2021
Hello, good morning, thank you for your comments, they are very important to us, we are happy to know that your stay was most pleasant and comfortable, we look forward to your next visit to this beautiful, until next time, best regards.
The service was amazing and the food at the restaurant delicious
Verified traveler
Stayed 4 nights in Jun 2021
Response from Hotel Santa Cruz Huatulco on Jun 20, 2021
Hello, good afternoon, thank you for your comments, they are very important to us, we are happy to know that your stay was most pleasant and comfortable, we are waiting for you on your next visit to this beautiful destination, until next time, best regards.
Good hotel, great experience mainly due to the staff.
Verified traveler
Stayed 5 nights in Apr 2021
Response from Hotel Santa Cruz Huatulco on May 3, 2021
Hello, good afternoon, thank you for your comments, they are very important to us, we are happy to know that your stay was most pleasant and comfortable, we are glad to wait for you during your next visit to this beautiful destination, until next time, best regards .
Excellent place to stay. Very closed to everything. Place is clean
Verified traveler
Stayed 2 nights in Jan 2021
Response from Hotel Santa Cruz Huatulco on Feb 3, 2021
Hello, Good morning, thank you for your comments, we are glad to know that your stay was the most pleasant and comfortable, we are waiting for you with pleasure during your next visit, see you soon, best regards.
The location is the only good thing about this quite dated and badly maintained hotel. From the start the receptionist was quite unpleasant, not very welcoming and then at the room, the bathroom ceiling needs to be clean thoroughly, the shower door fixed and just simply provided with normal, usual amenities such as glasses for water and more pillows. Too much money for what it is.
Luis Eduardo
Stayed 2 nights in Jan 2021
Response from Hotel Santa Cruz Huatulco on Jan 22, 2021
Hello Luis Eduardo, good afternoon, thank you for your comments, we are very sorry for the inconveniences you have had during your stay, we will take your comments into account to improve our quality and services, best regards.