Beach bar

Reviews of Park Royal Beach Huatulco – All Inclusive

3.5 out of 5
Park Royal Beach Huatulco – All Inclusive
Blvd. Benito Juarez #8, Bahía de Tangolunda, Santa María Huatulco, OAX

Reviews

7.6

Good

Rating 10 - Excellent. 131 out of 381 reviews" "
Rating 8 - Good. 123 out of 381 reviews" "
Rating 6 - Okay. 63 out of 381 reviews" "
Rating 4 - Poor. 39 out of 381 reviews" "
Rating 2 - Terrible. 25 out of 381 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

nayeli

Disliked: Cleanliness, staff & service, property conditions & facilities
We had a water leak in the restroom and a broken bed. Nothing was done to fix it. The serves were not friendly or helpful. Each water activity took way too long.
Stayed 3 nights in Mar 2024
Response from Good day on Mar 20, 2024
Hi NayeliThank you for your stay at Park Royal Huatulco. We appreciate your complete review, which will help us detect areas of opportunity to improve our service in general. We truly regret not having been able to avoid this type of inconvenience in your room and the service received from the staff during your stay. We are implementing action plans to change this situation. We hope to have the opportunity to welcome you againKind regards!

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, panoramic view. The hills are step to walk and not leveled perfectly.. you could fall if you’re not careful.
Stayed 3 nights in Feb 2024
Response from Good day on Feb 26, 2024
Hi PeterThank you for your stay at Park Royal Huatulco and for your lovely recommendation. This kind of reviews encourages us to strive for a service of excellence.Greeting from Park Royal Huatulco.

8/10 Good

Catalina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Buenos días on Feb 26, 2024
Estimada CatalinaMuchas gracias por elegir a Park Royal Huatulco y por el tiempo que dedicó para valorarnos. Nos sentimos muy contentos de saber que logramos hacerla sentir cómoda y bien atendida. Estaremos esperando su próxima visita. ¡Saludos!

8/10 Good

Penny Jo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent Lunch options limited Supper was average
Stayed 7 nights in Feb 2024
Response from Good day on Feb 13, 2024
Hi Penny, thank you for your preference and for your kind review. Your every comment is very constructive as it encourages us to become better each day.Greeting from Park Royal Huatulco.

8/10 Good

Dianne Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we loved the place. The staff are great and took care of any needs we had. The views were spectacular! The room was awesome! The only issue was with the buffet. It was mostly fine but not consistent. Fish would be overcooked or the rice or vegetables undercooked. Most of the time we could find something to eat, but we shouldn’t have to hunt. The á la cart restaurants were more reliable. The 7th floor breakfast restaurant was consistently great. The staff there were on point. Edgar, at the front desk, was always open to hear suggestions or comments.
Stayed 21 nights in Jan 2024
Response from Good day on Jan 27, 2024
Hi Dianne RuthFirst and foremost, we would like to express our gratitude for staying at Park Royal Huatulco. Thank you for taking the time to share the delightful experience you had.It is an honor to read how much you enjoyed our facilities and services. We are truly sorry to read the inconveniences that occurred with the quality of the buffet food during your stay. Rest assured that all the points you mentioned will be taken care of for them not to occur again.Hopefully we will have the opportunity of welcoming you another time to create more memorable experiences.Greeting from the Park Royal Huatulco.

6/10 Okay

Wendy and Guy

Liked: Staff & service
Stayed 6 nights in Jan 2024
Response from Good day on Jan 15, 2024
Thank you very much for choosing Park Royal Huatulco and for the time you took to rate us. We are very happy to know that we managed to make you feel comfortable and well cared for, our greatest satisfaction is that our guests enjoy their vacations, it is a pleasure to know that we achieved it with you. We will be waiting for your next visit. Kind regards!

6/10 Okay

Roswyn

Traveled with family
Liked: Cleanliness, room comfort
Review about our stay
Everything was ok except for the lady in front desk. They did not even explain about the all inclusive. We have to ask other guest how to get to our room and where to eat. We have to wait for quite sometime for transportation to be able to get to the lobby or to the playa.
Stayed 4 nights in Nov 2023
Response from Good day on Nov 14, 2023
Hi RoswynThank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Huatulco.Please accept our most sincere apologies for the unfortunate situation experienced at reception and with transportation during your stay.We would be pleased to welcome you again to demonstrate the improvements achieved.Greeting from the Park Royal Huatulco.

4/10 Poor

Alexandra

Stayed 4 nights in Sep 2023
Response from Buenos días on Sep 15, 2023
Estimada Alexandra, muchas gracias por evaluar nuestro servicio, esperamos pronto tener la oportunidad de recibirte en este paraíso. ¡Saludos!

6/10 Okay

Oralia

Liked: Cleanliness, staff & service
ME GUSTO LA ATENCION DE SU PERSONAL NO ME GUSTO QUE TENEMOS QUE MOVERNOS EN CARROS DE GOLF CADA VEZ QUE NECESITA UNO IR A LA PLAYA, AL BUFFET, A TODO DE HECHO.
Stayed 4 nights in Aug 2023
Response from Buenos días on Aug 16, 2023
Estimada Oralia TreviñoGracias por mencionar cada pequeño detalle que disfrutó durante su estancia destacar el servicio del personal y del buffet.Nos dará mucho gusto recibirla nuevamente y sobrepasar sus expectativas.¡Saludos!

10/10 Excellent

Kerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful
Stayed 7 nights in Jul 2023
Response from Good day on Aug 3, 2023
Hi KerryIt is an honor to read how much you enjoyed our facilities and services.Greeting from the Park Royal Huatulco.

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 3 nights in Jul 2023
Response from Good day on Jul 14, 2023
Hi Martha, it is an honor to read how much you enjoyed our facilities and services. Our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded.Greeting from the Park Royal Huatulco.

10/10 Excellent

Perla, DeSoto

Stayed 4 nights in Jun 2023
Response from Buenos días on Jul 11, 2023
Muchas gracias por la evaluación a nuestro servicio, te deseamos un feliz regreso a casa. Esperamos pronto tu regreso a esta "su casa lejos de casa".¡Saludos!

8/10 Good

robert, Comox

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful.
Stayed 14 nights in Mar 2023
Response from Good day on Apr 4, 2023
Hi Rpbert, thank you for your stay at Park Royal Huatulco and for such a positive review.It is an honor to read how much you enjoyed our facilities and services. Greeting from the Park Royal Huatulco.

8/10 Good

Paul

Response from Buenos días on Nov 6, 2023
Estimado PaulMuchas gracias por la evaluación a nuestro servicio, te deseamos un feliz regreso a casa. Esperamos pronto tu regreso a esta "su casa lejos de casa".¡Saludos!

8/10 Good

Glen Earl

Traveled with partner
Liked: Cleanliness, staff & service
Park Royal has alot going for it and you can see they are working on bringing it back to it's former glory. The staff from front desk, to the restaurant staff beach and Italian, the trolley drivers, etc.. all so hard working and always quick to smile and greet you. There were ones that shone brightly like the girls at front desk Shunashi, Paulina, Paula and Patricia (just loved them). All the staff at the Italian restaurant so professional but kind and quick to get you whatever needed... fantastic team. The servers at the beach restaurant like Karla, Alam (not sure on spelling) were amazing the rest were great as well. Bartender Adrian at the 7th floor pool... amazing!! Friendly, quick to serve, got it right any time we ordered and went around taking care of everyone! The drivers of the trolleys we didn't take often but they always asked and were quick to wave and greet us when driving by if we were walking. I hope that Park Royal takes a moment to recognize their staff in Huatulco! They are truly amazing and so hardworking. For that very reason we would come back for them! The room was huge and deck was massive... the only things we would love to have had were some patio furniture to enjoy the deck. And if the kitchenette had a mini fridge that would have been perfect! The food at the Italian Restaurant was wonderful... the servers and manager were exceptional!! You felt pampered every time you went! Beach restaurant was also good... huge assortment of food staff amazing!
Stayed 11 nights in Nov 2022
Response from Good afternoon on Dec 16, 2022
Hi GlenFirst and foremost, we would like to express our gratitude for staying at Park Royal Huatulco. Thank you for taking the time to share the delightful experience you had.It is an honor to read how much you enjoyed our facilities and services. Our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded.Reading such positive reviews motivates us to work hard in order to improve every day. This kind of reviews encourages us to strive for a service of excellence.Hopefully we will have the opportunity of welcoming you another time to create more memorable experiences.Greeting from the Park Royal Huatulco.

6/10 Okay

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I did not like was the food at the buffet was cold. Also you need a golf car to take you from your room to the pool, to the beach to the front desk. Basically anywhere, they need to put that in their description. That was a bit of an inconvenience.
Stayed 7 nights in Oct 2022
Response from Good day on Oct 17, 2022
Hi ElizabethFirst of all, we would like to thank you for choosing Park Royal Huatulco as host of your recent holidays.One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us.Please accept our most sincere apologies for the unfortunate situation experienced during your stay.The corresponding departments have been aware of this situation in order to avoid future discontents.We expect to have the opportunity to make up for these disappointments during your upcoming visit.Greeting from the Park Royal Huatulco.

8/10 Good

Abraham

Traveled with partner
Liked: Staff & service, amenities
The staff was friendly and courteous didnt like waiting on carts to deive to room
Stayed 3 nights in Sep 2022
Response from Dear Abraham on Sep 19, 2022
Hi Abraham, thank you for your stay at Park Royal Huatulco and for such a positive review. Your words encourage us to work hard so as to keep enhancing our services.We look forward to your next visit to make your stay even more pleasant and memorable.

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is extremely friendly and we loved the cleanliness of the place. Will definitely come back to this place.
Stayed 6 nights in Sep 2022
Response from Alan Verduzco / General Manager on Sep 15, 2022
Hi Sandra, we thank you so much for your prefference. We are so happy to know that your expectations were fulfilled, and we can not wait to have the chance to serve you again in the near future. Best regards,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

6/10 Okay

Ruben

Traveled with group
Liked: Cleanliness, staff & service
To menny hill no elevator.
Stayed 4 nights in Aug 2022
Response from Alan Verduzco / General Manager on Aug 11, 2022
Dear Ruben, thank you so much for your preference. We are already working on upgrade our elevators. We hope to have the chance to serve you again in the near future. Best regards,

10/10 Excellent

Gilberto

Stayed 4 nights in Aug 2022

8/10 Good

destiny harley

Traveled with family
Liked: Staff & service
the staff was good . the property and the food was very average
Stayed 4 nights in Jul 2022
Response from Alan Verduzco / General Manager on Jul 26, 2022
Hi Destiny, thank you so much for your prefference. It was a pleasure to have the chance to serve you. We would like to thank you too for letting us know how was your experience down here with us. There is alot to improve, but make sure we take your comments as a gift. We hope to have the chance to serve again in the near future, and show you that we can offer you the kind of service that you deserve. Best regards,

6/10 Okay

Jorge

Traveled with family
Liked: Cleanliness, staff & service
I did not like the transportation from room to lobby or beach etc.
Stayed 4 nights in Jul 2022
Response from Alan Verduzco / General Manager on Jul 14, 2022
First and foremost, we would like to express our gratitude for staying at Park Royal Huatulco. It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to continue exceeding your expectations. It is with great concern that we read your comments. It disappoints us to know that we did not succeed in meeting your needs, for which we apology. We are currently implementing action plans to revert this situation. We hope you granted us the opportunity to change your perspective towards the resort.

6/10 Okay

Alfredo

Liked: Cleanliness, staff & service
Stayed 13 nights in Jun 2022

8/10 Good

Miguel

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Elevators didn’t work! Hygiene needs improvement on buffet! Needs bug sprayed in rooms
Stayed 7 nights in Jun 2022
Response from Dear Miguel on Jul 4, 2022
Dear Miguel First and foremost, we would like to express our gratitude for staying at Park Royal Huatulco. Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services. Rest assured that all the points you mentioned will be taken care of for them not to occur again. It would be a pleasure to host your upcoming vacations for you to testify the changes managed. Greeting from the Park Royal Huatulco.

8/10 Good

oscar h

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Demasiados mosquitos sobre las comidas del buffet
Stayed 3 nights in Jun 2022
Response from Alan Verduzco / General Manager on Jul 2, 2022
Muchas gracias por compartir su opinión de su visita. Tomaremos las medidas necesarias para mejorar el tema que menciona sobre nuestro buffet. Saludos cordiales.

8/10 Good

Emigdia Moreno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

6/10 Okay

Judith

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was nice but if you have any issues with walking this place is not for you. My kids and I found ourselves walking up and down from the seventh floor almost every time. Also, we are a vegan family and there wasn’t many options for lunch and dinner. The waiter and chef was kind enough to prepare us pasta but that was pretty much all they made us. They have an Italian restaurant and they stated in their menu that they have a vegan option but when I asked they said oh it has cheese. When I asked if they can remove it the waitress said no. If anything the people working in the buffet were friendlier than the people working in the Italian restaurant. Would I come back? Most likely not! Not unless they fix their menu and have more vegan options and an elevator perhaps I can come back as for now I don’t think I’ll be coming back.
Stayed 5 nights in Apr 2022
Response from Gerencia Park Royal Huatulco on Apr 29, 2022
Dear Judith Thank you for your preference. It was a pleasure to welcome you at Park Royal Huatulco. It disappoints us to know that we were unable to meet your expectations, for which we apology. We expect to have the opportunity to make up for these disappointments during your upcoming visit. Warm regards!

8/10 Good

Eugenia

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Is good if you just want to relax and just be in the resort.
Stayed 5 nights in Mar 2022
Response from Alan Verduzco / General Manager on Apr 12, 2022
Hi Eugenia, thank you so much for letting us know how was your experience with us. We hope to have the chance to serve you again in the near future. Best regards,

2/10 Terrible

Gabriela

Stayed 7 nights in Mar 2022

10/10 Excellent

Tamara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely spectacular. Although the water is a little bit rough on some days, when it was calm enough to go swimming, it was absolutely spectacular. Please be careful, as the waves can creep up on you, and I ended up losing my hat and my sunglasses when a huge wave hit me. I absolutely love the workers in this resort. From the cleaning staff, the waiters, the people helping out by the beach, as well as the men driving the golf carts, everybody was absolutely wonderful. They truly want to make sure everybody has a great experience, and you could not ask for a better people Of special note, I would like to acknowledge Wilberth, Caleb, Leticia, and Edy for always making sure that we enjoyed our experiences each time they were serving us. Definitely be in some type of good shape as the resort is quite huge, and you off and will be using the stairs. We stayed in room 632, and the view was absolutely spectacular. We were completely blown away when we arrived in our room, to see this view every day. The balcony is also huge, and was so relaxing to just read a book when we wanted to get away from the other guests. Please note, that many of the workers do not speak English, so I was speaking Spanish the entire time. This is not an issue, as there were other English-speaking guests, and everything went very smoothly with them. I highly recommend!
Stayed 7 nights in Mar 2022
Response from Gerencia Park Royal Huatulco on Mar 29, 2022
Dear Tamara Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Huatulco. It is very rewarding to know how much you enjoyed your recent stay. Our aim is to go beyond your expectations and we are content to find out that we are achieving it. Thanks to much appreciated reviews like yours, we feel in the need of improving day by day. We will be glad to welcome you back and go beyond your expectations. Warm regards!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive
Stayed 20 nights in Feb 2022
Response from Gerencia Park Royal Huatulco on Mar 14, 2022
Mr. Robert Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Huatulco. Thank you for pointing out every little detail that you enjoyed during your stay. It is our pleasure to find out that our efforts are yielding results. We will be glad to welcome you back and go beyond your expectations. Greeting from the Park Royal Huatulco!

8/10 Good

Valeria Renee, alpine

Stayed 8 nights in Feb 2022

4/10 Poor

john roland, Woodland Park

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The beach under the palapas was never really picked up, the carts were slower than normal. The food was sorry to say…terrible. Some items that should have been hot were barely warm, items that did not move were recycled the next meal/day. The reservation restaurant was out of things from a very small menu every night. I realize that covid has made things very difficult for the AI industry but these properties need to straighten up or they will lose customers….like me.
Stayed 7 nights in Feb 2022
Response from Gerencia Park Royal Huatulco on Mar 1, 2022
Mr. John Let us thank you in the first place for staying at Park Royal Huatulco. It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to continue exceeding your expectations. We are truly sorry to read the inconveniences you went through during your stay. The corresponding departments have been aware of this situation in order to avoid future discontents. We are certain that we can make your stay a memorable experience. Please do not hesitate to visit us again. warm regards!

4/10 Poor

Pat

Traveled with partner
Liked: Cleanliness, staff & service
No free mini-bar as advertised - you want it, $450 pesos. The upscale restaurant was mediocre at best: lost our reservation, gave me the wrong order (and argued about it: ordered fish and they gave me inedible beef!!), checked here order sheet and miracle of miracles the fish (barely edible) appeared! Not impressed with their attitude towards customer service - this was the only food area like that, all the rest were good to excellent! We were told by the front end staff that a free shuttle to the airport was available. Turns out she lied. No shuttle - never was, never will be. Sour taste for the end of the stay.
Stayed 7 nights in Feb 2022
Response from Gerencia PRH on Feb 22, 2022
Mr. Pat Excellent day. We appreciate your review, which will help us identify areas of opportunity to improve our service in general. We are disappointed to hear that we were unable to meet your expectations, for which we apologize. We are already working to cleary warn that we no offer mini-bar service. About the free airport shuttle there must be a mistake, because we do not offer this service. We hope to have the opportunity to rectify this situation during your next visit. Warm regards!

8/10 Good

Gisel

Traveled with family
Liked: Amenities, property conditions & facilities
Love everything about it. Just receptionist wasnt the nices person, zero customers service.
Stayed 2 nights in Jan 2022
Response from General Manager on Jan 30, 2022
Thank you very much for letting us know how was your experience with us. Receive our deepest apologies, we are already taking care of this situation, and we promise to do something about it. We hope to have the cance to serve you again in the near future. Best regards,

6/10 Okay

Norma

Traveled with family and small children
Liked: Cleanliness
trees and birds
Stayed 5 nights in Dec 2021
Response from General Manager on Jan 20, 2022
Thank you for sharing your experience with us. We hope to have the chance to serve you again in the near future. Best Regards.

2/10 Terrible

Raul

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property has nice views. I rented a deluxe suite and the AC did not work during my whole stay. I asked for some compensation, but I did not receive anything.
Stayed 1 night in Jan 2022
Response from General Manager on Jan 18, 2022
Thank you very much for sharing your experience with us. I extend my most sincere apologies for the inconvenience caused, we are already correcting the situation. We hope to have the opportunity to serve you in the near future, and to be able to provide you with the kind of service you deserve. Best regards,

10/10 Excellent

Raul Ricardo

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good food,staff very friendly 👌
Stayed 3 nights in Dec 2021
Response from GMHUA on Dec 22, 2021
It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we acomplished it. We will be glad to welcome you back and go beyond your expectations.

4/10 Poor

Loren, Nanoose Bay

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021

10/10 Excellent

Victor, Chula Vista

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service , but they need to have more transportation inside the property 😏
Stayed 4 nights in Nov 2021
Response from GMHUA on Nov 19, 2021
Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Huatulco. Thank you for pointing out every little detail that you enjoyed during your stay. It is our pleasure to find out that our efforts are yielding results.

4/10 Poor

Joshua, Revere

Traveled with partner
Disliked: Amenities, property conditions & facilities
Amenities were pretty poor. Only 1 restaurant, and one buffet. The buffet was pretty disappointing. Food quality was poor. We've been to plenty of all inclusive and this was the worst. Food was pretty much slop. Also hot food was extremely cold for being held in a steam table. For being an all inclusive resort, charging for waters in your room and to have your mini fridge filled was also disappointing. I would recommend not staying here unless you are budgeting a vacation.
Stayed 2 nights in Nov 2021
Response from GMHUA on Nov 16, 2021
Thank you for your preference. It was a pleasure to welcome you at Park Royal Huatulco. It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a quality service. We extend an honest apology to you for the unpleasant situation occurred during your stay. We are working on this issues for these inconveniences not to take place again.

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Staff & service, amenities
The property is in good shape but the service is terrible staring with the staff no help what so ever
Stayed 3 nights in Aug 2021
Response from GMHUA on Aug 17, 2021
Thank you for your preference. It was a pleasure to welcome you at Park Royal Huatulco. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. It disappoints us to know that we were unable to meet your expectations, for which we apology. We are currently implementing action plans to revert this situation. Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
It’s an ok hotel. Need to improve on customer service. Food not that good. Breakfast best part
Stayed 8 nights in Jun 2021
Response from GMHUA on Jun 28, 2021
Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Huatulco. Thanks to much appreciated reviews like yours, we feel in the need of improving day by day. We will be pleased to host your holidays in the near future. You can rest assured that it will be another stay to remember.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, amenities
Property was OK! The food absolutely sucked! All inclusive for food but I went out and ate on the street All inclusive for food but I went out and ate on the street! Was there about a year and a 1/2 ago no problems getting to the beach But this time there were times you waited 40 minutes 45 minutes to catch a shuttle from their beach back to the hotel!
Stayed 5 nights in May 2021
Response from GMHUA on May 26, 2021
First of all, we would like to thank you for choosing Park Royal Huatulco as host of your recent holidays. It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a quality service. It disappoints us to know that we were unable to meet your expectations, for which we apology. We are certain that we can make your stay a memorable experience. Please do not hesitate to visit us again.

6/10 Okay

Verified traveler

Stayed 1 night in Apr 2021
Response from GMHUA on Apr 29, 2021
Gracias a comentarios como el suyo podemos identificar nuestras áreas de oportunidad para seguir brindando un servicio de calidad. Realmente nos apena leer los inconvenientes ocurridos durante su estadía. Esperamos tener la oportunidad de recibirlo nuevamente y sobrepasar sus expectativas en su próxima visita.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay at this hotel, very family friendly all around. The hotel staff went beyond with their customer service for my family, the hotel also offers many accommodations for everyone especially young children. Overall great place to stay at when you visit Huatulco!
Stayed 6 nights in Apr 2021
Response from GMHUA on Apr 14, 2021
Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Huatulco. It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we acomplished it. We will be glad to welcome you back and go beyond your expectations.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible el trato del personal si llegas tarde no te pueden transportar tienes que caminar las camas estan super duras la comida pesima yo tuve que dejar el hotel un dia antes y agarrar otro hotel yo no lo recomiendo para nada es mejor pagar un poco mas por calidad
Stayed 6 nights in Mar 2021
Response from GMHUA on Apr 3, 2021
Primeramente, nos gustaría agradecerle por haber escogido Park Royal Huatulco como anfitrión de sus recientes vacaciones. Gracias a comentarios como el suyo podemos identificar nuestras áreas de oportunidad para seguir brindando un servicio de calidad. En verdad lamentamos no haber podido evitar este tipo de inconvenientes durante su estancia. Estamos implementando planes de acción para cambiar esta situación. Esperamos tener la oportunidad de recibirlo nuevamente y sobrepasar sus expectativas en su próxima visita.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service good food great place to stay and relax
Stayed 4 nights in Feb 2021
Response from GMHUA on Feb 13, 2021
First and foremost, we would like to express our gratitude for staying at Park Royal Huatulco. Thank you for taking the time to share the delightful experience you had. It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we acomplished it. We will be glad to welcome you back and go beyond your expectations.

4/10 Poor

Carlos

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from GMHUA on Jan 7, 2021
Primeramente, nos gustaría agradecerle por haber escogido Park Royal Huatulco como anfitrión de sus recientes vacaciones. Nuestra misión es hacer su estancia lo más placentera posible. Por ello, todos sus comentarios son bien recibidos, ya que nos permitirán mejorar nuestros servicios. Nos decepciona saber que no pudimos alcanzar sus expectativas, por lo cual nos disculpamos. Esperamos que nos brinde la oportunidad de cambiar su perspectiva sobre el hotel.