Ratings based on 14 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
by Baligirl from Australia

Nice hotel

Posted Mar 28, 2014 on Hotels.com
The hotel was ok, disappointing to find again that the hotel description was not what is actually is. After having 2 prior poor experiences in hotels in Hanoi I was going to be fussy and demand what I had booked, what do you know it doesn't exist. 3 rooms later we settled on a room. Went into the restaurant to have lunch, not a soul insight however we were told fully booked! Went up to the cafe and no one to be found....ended up going for a walk to find a place to eat. Not happy that food was not available when there should have been 2 options available. Room was reasonably big but no where to sit. Beds were extremely hard.
5 out of 5
Recommended
for Everyone
by Honeymooners from Ireland

Amazing!

Posted Mar 26, 2014
Pros: Everything!
Cons: No it was all perfect
Location: Very central. 10 min walk to the imperial city. We walked everywhere.
Staff were wonderful, So friendly. They gave us a few extras as we were on our honeymoon and decorated the bed with roses. It was amazing!!! Food was wonderful. I couldnt recommend this place enough. Excellent value for money also.
1 out of 5
by TD from San Francisco

Deceptive

Posted Mar 23, 2014
Pros: Not much.
Cons: The rooms could be aired out and dried to get rid of the damp odor.
Location: Location was OK. Not too far from restaurants.
The hotel has a newer part and an older part. I suspect the newer part is used for tour groups, and the older part is used for other guests. I got a room in the older part and could not change to one in the newer part. My room was damp and had an odor that was very unpleasant. I could only endure one night. Very disappointed because I booked this hotel after driving by, seeing the newer part, and expecting to get a room in the newer part.
4 out of 5
Recommended
for Everyone
by Jason from Boston, MA

It was fine

Posted Mar 21, 2014
Pros: powerful shower, balcony, excellent safe big enough for a laptop
Cons: cheaper laundry
Location: as above
No major issues to report except that while breakfast appeared to be a glorious spread, it was kind of anticlimactic each morning, just sort of bland. That being said, I was coming off a nasty episode of food poisoning from Hoi An, so maybe I just wasn't into food at that point. The citadel was walkable, the hotel is very close to the two streets with the tourist restaurants and bars, and the staff were pretty friendly. The bar on the 12th floor or whichever floor it was was pretty cool, played a lot of Elton John, had decent food and local beer among other drinks.
4 out of 5
Recommended
by tim from Canada

great hotel

Posted Mar 10, 2014 on Hotels.com
This is a great modern hotel. The breakfast buffet selection was fantastic
4 out of 5
Recommended
by Liz from San Francisco

Nice hotel near city center

Posted Mar 2, 2014 on Hotels.com
Hotel was clean. Basic needs met.
4 out of 5
Recommended
by twoodruff from USA

Posted Jan 11, 2014 on Hotels.com
Nice stay, nice rooms, clean and an ok location (not the best).
4 out of 5
Recommended
by A verified traveler

Hué

Posted Dec 22, 2013 on Hotels.com
This hotel was nice and clean. Beds were comfortable and the rooms were spacious. Breakfast was very good. Unfortunately the hotel is located in a bad neighborhood and a bit far from the action.
4 out of 5
Recommended
by Donna from Australia

Great pool

Posted Oct 29, 2013 on Hotels.com
I was happy with this choice of Hotel. The staff are young, friendly & as helpful as they can be mostly. Sometimes we had communication misunderstandings which we only experienced here. Overall, I would have no problem staying there again. Hue was a highlight of the trip.
5 out of 5
Recommended
for Everyone
by Alex from Montreal, Canada

Great place to feel pampered

Posted Oct 18, 2013
Pros: Staff and the pool
Cons: Better wi fi connections.
Location: Lots of restaurants nearby, large grocery store and shopping complex 10 min walk away.
From the moment we checked in until we checked out we felt welcomed at this hotel. From the doorman opening the door me us when we arrived to the front desk people handling our check in. Everyone had smiles and words of welcome. The breakfast is nothing short of spectacular. From western omelettes freshly cooked to order to local dishes, fresh juice and coffee or tea. Great way to start a day in Hue. The wifi is available but we had to move the desk closer to the door to have reception on the computer. Hand held devices also only worked near the doorway.