Exterior

Reviews of Residence Inn by Marriott Baltimore Hunt Valley

3 out of 5
Residence Inn by Marriott Baltimore Hunt Valley
45 Schilling Rd, Hunt Valley, MD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 443 out of 658 reviews" "
Rating 8 - Good. 153 out of 658 reviews" "
Rating 6 - Okay. 26 out of 658 reviews" "
Rating 4 - Poor. 22 out of 658 reviews" "
Rating 2 - Terrible. 14 out of 658 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Toni

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Pool and outdoor facilities not available (being renovated). Did not mention on website. Would have chosen different property if this was known. Continental breakfast choices were below average.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Toni, we appreciate your feedback. It's regrettable to hear about your disappointment with the outdoor facilities being under renovation during your stay. We understand how this could have influenced your choice had you known. Regarding your comment about the breakfast, we're continuously working to improve and value your input about the selection. We hope to provide a more satisfying experience on your next visit.

8/10 Good

Merrylin S, hunt valley

Liked: Cleanliness, staff & service, property conditions & facilities
For me it was the location
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Merrylin, thank you for choosing Residence Inn Baltimore Hunt Valley for your stay. We understand that a great location significantly contributes to a satisfying travel experience. We're delighted to know that our location met your needs and expectations. Looking forward to your next visit in the near future.

10/10 Excellent

Carlton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff made us feel welcomed. Great room
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 21, 2024
Carlton, it's heartening to hear that you felt welcomed at Residence Inn Baltimore Hunt Valley. We're delighted you appreciated your stay and the hospitality of our team members. Your kind words inspire us to continually deliver exceptional experiences. We eagerly look forward to welcoming you back.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to have breakfast included. It was disappointing that the pool was out of order.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Sarah, we're pleased to know you valued the complimentary breakfast at Residence Inn Baltimore Hunt Valley. It's regrettable your experience with the pool was not as expected. Be assured, we work tirelessly to maintain all facilities to the highest standard. We hope to welcome you back in the future, hopefully when the pool is fully operational for your enjoyment.

10/10 Excellent

Everett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service at the front desk at arrival!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Everett, we're thrilled to hear you found our service at The Residence Inn Baltimore Hunt Valley's front desk to be outstanding at your arrival! We look forward to welcoming you back for another fantastic experience.

10/10 Excellent

Patricia, Upper Marlboro

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hreat customer service.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 13, 2024
Patricia, it's wonderful to hear that you appreciated the exceptional customer care at the Residence Inn Baltimore Hunt Valley. Our team members continually strive to provide a memorable experience for our guests. We truly appreciate your kind words and look forward to welcoming you back in the near future.

10/10 Excellent

stacey

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quite and very friendly staff
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 9, 2024
Stacey, Residence Inn Baltimore Hunt Valley appreciates your generous review. It's delightful to hear about your serene stay and the warm hospitality displayed by our team members. Looking forward to welcoming you back in the future.

8/10 Good

Mike

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, somewhat affordable, big room. breakfast included but was mediocre. offeral pleased with stay
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Mike, it's great to hear that you valued the serenity and spaciousness of your room at Residence Inn Baltimore Hunt Valley. We appreciate your feedback concerning the breakfast; we continuously strive for improvement and your input assists us in this. Thanks for expressing your overall satisfaction and we hope to see you again in the future.

8/10 Good

Lucinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every employee we came into contact with at the hotel was very courteous and helpful. The front desk staff was very accommodating and met all of our needs without hesitation.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 24, 2024
Lucinda, we're absolutely thrilled to hear about your pleasant encounter with our team members at Residence Inn Baltimore Hunt Valley. It's a delight to know they exceeded your expectations with their courtesy and accommodation. We look forward to your next visit. Thank you for sharing your experience!

10/10 Excellent

Richard, Ellijay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a full kitchen and a private bedroom area was excellent.
Stayed 7 nights in Jan 2024
Response from Customer Service on Feb 6, 2024
Richard, it's delightful to know that you enjoyed the benefiting features of your stay at Residence Inn Baltimore Hunt Valley. We aim to make every guest's stay comfortable with home-style amenities, like our complete kitchens and private bedrooms. Your praise is appreciated and we look forward to your next visit.

8/10 Good

Karan

Stayed 1 night in Jan 2024
Response from Customer Service on Mar 20, 2024
Karan, thank you for choosing Residence Inn Baltimore Hunt Valley and for taking the time to rate your stay. We're pleased to know that your experience with us was positive overall, and we hope we'll have the opportunity to welcome you back in the future.

4/10 Poor

Vanessa

Traveled with partner
I was pretty annoyed that they had sold out of the room that I had reserved for 2 months in advanced. When I checked in the lady said I could get a refund and there was no more rooms left even though mine was paid for. It was terrible you should be able to have that room reserved if you already paid for it.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 16, 2024
Vanessa, it's disappointing to hear about the challenges experienced at check-in, especially considering your advanced reservation. It's not usual for our guests to face such situations. Nonetheless, your feedback aids us in addressing these rare occurrences to prevent similar instances in the future. Thank you for bringing it to our attention.

10/10 Excellent

Anthony

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Anthony, thank you for sharing your high rating of Residence Inn Baltimore Hunt Valley. We're thrilled to see you had a fantastic time with us and we hope to have you back for another exceptional experience in the future.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 8, 2024
Nicole, thank you for the perfect rating! Residence Inn Baltimore Hunt Valley takes great pride in serving our guests. We're delighted to know we were able to provide a positive experience for you. We look forward to having the opportunity to host you again in the future!

10/10 Excellent

Karen, Westminster

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Karen, thank you for the perfect rating of Residence Inn Baltimore Hunt Valley! We're thrilled you had such an enjoyable experience with us and we look forward to welcoming you back in the not too distant future.

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good and bad
Beds were definitely not pillow top. Furniture was cheap and uncomfortable,not what I expected from a Marriott. The girl at the front desk on Dec.18@ around 3pm, should not have been working check in. Maybe she was having a bad day,which we all have,but she made us feel like she was doing us a favor. She was not friendly or welcoming at all. We had a problem with the coffee maker,and Housekeeping was great in responding promptly. The young man was super nice. Except for check-in, our stay was fine.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 21, 2023
Judy, thank you for taking the time to provide your feedback. We understand that certain aspects of the furnishings and bedding did not meet your expectations and your experience at the front desk was not up to par. Meanwhile, we appreciate your recognition of the prompt service provided by our housekeeping colleagues and the young man who was exceptionally courteous. Nonetheless, your comments will allow us to make necessary improvements for future guests at Residence Inn Baltimore Hunt Valley.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Customer Service on Dec 17, 2023
Thanks for the perfect rating, Bryan!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Residence Inn Baltimore Hunt Valley.Have a wonderful day!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place
This was a very nice place. The front desk was very attentive and pleasant. Very clean and spacious!! We would, for sure, stay here again!!
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 29, 2023
It's wonderful to hear that your experience at Residence Inn Baltimore Hunt Valley met your expectations. We're thrilled that you appreciated our attentive front desk team and the spaciousness and cleanliness of our premises. Your enthusiasm for a future visit is the best compliment we could receive. We eagerly look forward to your return.

10/10 Excellent

Edwin F

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
I love this hotel, very nice room located in a great area.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 29, 2023
Thank you for the perfect rating, Edwin!We are very pleased to hear that you had a wonderful stay at Residence Inn Baltimore Hunt Valley. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really nice and accommodating. The pillows on the beds were very lumpy and need to be replaced and the beds were a little too firm for my taste but overall a great property, very clean, and very nice staff. I would certainly stay here again.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 12, 2023
Andrea, thank you for choosing Residence Inn Baltimore Hunt Valley on your recent trip. It's wonderful to hear that our team members were accommodating and you enjoyed the cleanliness of our property. We acknowledge your feedback regarding the bed comfort and the condition of the pillows. This feedback allows us to make necessary adjustments to enhance our guest experience. We're thrilled to know you're considering us for future visits and are looking forward to welcoming you again.

10/10 Excellent

Edwin F

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really comfortable room
Room was really spacious and well laid out. I wish I had know about this hotel, it is far superior to others I have stayed at in the area.
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 13, 2023
Edwin, it's fantastic to hear such positivity about your stay at the Residence Inn Baltimore Hunt Valley. We're delighted to know you found our rooms spacious and well-designed. Your feedback encourages us to continue delivering superior experiences for our guests. Here's hoping we're your first choice in the area now. Thank you again, and we look forward to your return.

10/10 Excellent

Patricia

Traveled with family
Liked: Amenities, property conditions & facilities
Great value. Large nice rooms with full size refrigerator, which we appreciate!
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 7, 2023
Patricia, it's wonderful to learn that you found Residence Inn Baltimore Hunt Valley to provide excellent value! We are delighted you appreciated the spaciousness of our rooms and found the full-size refrigerator to be a useful feature. Your positive sentiments motivate us further to maintain our high-standards. We look forward to your next visit!

4/10 Poor

Nicholas

Traveled with family
Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Customer Service on Aug 30, 2023
Nicholas, we noticed your recent rating and it's clear we didn't meet your expectations. We strive to provide quality service and accommodation to all our guests, and we're sorry it seems we fell short in your instance. We would appreciate any specific feedback you can provide to help us improve. Thank you.

10/10 Excellent

shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Customer Service on Aug 28, 2023
Shannon, thank you for choosing Residence Inn Baltimore Hunt Valley and taking the time to share your rating. It's so uplifting to see that you had a positive experience. We value your feedback and hope we can serve you again in the future.

8/10 Good

vincent

Liked: Cleanliness
Disliked: Staff & service
Overnight stay
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 27, 2023
Thanks for the 8/10 rating, Vincent!We're happy you had such a lovely stay at Residence Inn Baltimore Hunt Valley! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 27, 2023
Thank you for taking the time to leave us a 4/5 rating, James!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Residence Inn Baltimore Hunt Valley.

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Customer Service on Jul 10, 2023
Thanks for the fantastic rating, Donald.It's outstanding we could exceed your expectations during your stay at Hyatt Place Park City. We're all looking forward to your next stay with us.

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Customer Service on Jun 7, 2023
Thank you for taking the time to share your review with us, John!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Residence Inn Baltimore Hunt Valley. Thank you and have a wonderful day!

10/10 Excellent

Fred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We wer there for a graduation and it was very convenient to every thing
Stayed 2 nights in May 2023
Response from Customer Service on May 22, 2023
Thank you for taking the time to share this lovely review, Fred!We're so glad to know you had such an enjoyable experience with us at Residence Inn Baltimore Hunt Valley. We're also thrilled you enjoyed our central location and proximity to so many of the city's best attractions. We'd love to host you again so we can share yet another unforgettable experience with you!

10/10 Excellent

Agripina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay in this place. Very family oriented. Would always come back when I’m in Baltimore.
Stayed 2 nights in Apr 2023
Response from Customer Service on Apr 20, 2023
Thanks for sharing this perfect rating, agrippina!We're thrilled to hear you enjoyed your stay at Residence Inn Baltimore Hunt Valley! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Jodi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Customer Service on Mar 18, 2023
Thanks for the perfect rating, Jodi! We can't wait to see you again soon for another amazing experience at Residence Inn Baltimore Hunt Valley.

8/10 Good

Tanisha

Stayed 1 night in Mar 2023
Response from Customer Service on Apr 1, 2023
Thank you for this lovely rating, Tanisha!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Residence Inn Baltimore Hunt Valley. We'd like to share an even better experience with you soon.

8/10 Good

Steven

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
The property overall was fine, but could use a refresh on the rooms as they are getting a little long eared and worn. The biggest disappointment was the breakfasts, which was great on Day 1, but got progressively more limited each day of my stay
Stayed 9 nights in Feb 2023
Response from Customer Service on Mar 9, 2023
Thank you for the 4-star rating, Steven!We are delighted to see that you had a wonderful time at Residence Inn Baltimore Hunt Valley. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 Good

Lior

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfort
Stayed 5 nights in Feb 2023
Response from Customer Service on Mar 5, 2023
Thank you for sharing the fantastic review with us, Lior!We're happy to hear that you had a pleasant stay at Residence Inn Baltimore Hunt Valley. It's wonderful to know that you appreciated our comfortable accommodations. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us.We look forward to hosting you again the next time you're in town. Thanks again for providing us with your feedback.

10/10 Excellent

Catherine

Stayed 1 night in Feb 2023
Response from Customer Service on Feb 28, 2023
Thanks for the perfect rating, Catherine!We're pleased to hear that you have fully enjoyed your stay at Residence Inn Baltimore Hunt Valley, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

WIlliam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly as describe, front desk was friendly and helpful. Rooms were clean.
Stayed 1 night in Feb 2023
Response from Customer Service on Feb 20, 2023
Thank you for the wonderful review, WIlliam!It's outstanding your time at Residence Inn Baltimore Hunt Valley was so fantastic! We're thrilled you enjoyed our kind staff so much. We strive for excellence and your praise for our clean accommodations lets us know we're doing our job! We can't wait to see you again soon so we can share another amazing experience with you!

10/10 Excellent

Lisa

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st hotel stay since covid... I felt at ease . Thank u for a comfortable stay.
Response from Customer Service on Jan 6, 2023
Thank you for sharing your perfect rating with us, Lisa!It's wonderful to see how much you appreciated your time at Residence Inn Baltimore Hunt Valley! We want everyone to feel right at home at Residence Inn Baltimore Hunt Valley. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

8/10 Good

Garrett

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Indoor pool was closed. I did not see that disclosed anywhere, and or kids were excited to use it, it was part of reason why we stayed there
Response from Customer Service on Jan 5, 2023
We appreciate the feedback, Garrett.We're happy you had a pleasant stay with us despite our amenities not exceeding your expectations. We'll address your concerns with the appropriate members of our management team moving forward.We do hope to host you again soon for a more positive experience.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Customer Service on Dec 27, 2022
Thank you for sharing, John!At Residence Inn Baltimore Hunt Valley, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Tamon

Stayed 1 night in Dec 2022
Response from Customer Service on Dec 11, 2022
Thank you for the excellent rating, Tamon!Our goal is to go above and beyond to ensure our guests have a memorable experience at Residence Inn Baltimore Hunt Valley! We look forward to hosting you again soon.

10/10 Excellent

wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Renee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel stay
Staff is amazing. Clean room and great breakfast. Returning in Nov., already booked for that trip.
Stayed 2 nights in Oct 2022
Response from Customer Service on Oct 27, 2022
Thanks for the great review, Renee!It's wonderful you enjoyed your stay at Residence Inn Baltimore Hunt Valley so much! We strive for excellence so we're thrilled you appreciated not only our friendly staff and clean rooms, but also our delicious breakfast! Your praise lets us know we're doing our job!We can't wait to host you again soon for another amazing experience!

4/10 Poor

Lisa, Washington

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property is in poor condition. We stayed in room 101 and the bathroom door wouldn't open from the inside, there were indents in the fridge from where someone punched it, one of the chairs was completely frayed, and the couch was also in poor condition. The indoor pool and the outdoor firepit were both closed.
Stayed 1 night in Oct 2022
Response from Customer Service on Oct 10, 2022
Thank you for sharing your feedback with us, Lisa.We regret that you experience with us was anything less than perfect and that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to so we've shared your concerns with the appropriate members of our team so that we may improve moving forward.We hope to have a chance to host you again so we may share a more positive experience that our guests are accustomed to.

10/10 Excellent

Agripina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love this place, I keep on coming back every year.
Stayed 8 nights in Sep 2022
Response from Customer Service on Oct 6, 2022
Thank you for the wonderful rating, Agripina, and for your continued patronage!It's fantastic you enjoyed your time at Residence Inn Baltimore Hunt Valley so much! We look forward to hosting you again soon for another amazing experience!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is somewhat secluded and quiet. There is a Lone Star Steakhouse within walking distance.
Stayed 2 nights in Oct 2022
Response from Customer Service on Oct 3, 2022
Thank you for your review of our property! We are glad to hear that you enjoyed the secluded and quiet atmosphere and the convenience of having a Lone Star Steakhouse nearby. We hope you had a great stay overall and that you will consider staying with us again the next time you are in town.

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from Customer Service on Sep 16, 2022
Thank you for the great rating, Michael!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Residence Inn Baltimore Hunt Valley. We'd like to share an even better experience with you soon.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A suite room was excellent.
Stayed 1 night in Sep 2022
Response from Customer Service on Sep 9, 2022
Thanks for the great review, James!We're happy you enjoyed your experience at Residence Inn Baltimore Hunt Valley! The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests. It's wonderful you appreciated our fantastic suite room so much. That's what we like to see!We look forward to sharing an even better experience with you soon!

6/10 Okay

Sheri

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Was a little disappointed with the breakfast
Stayed 1 night in Aug 2022
Response from Customer Service on Sep 3, 2022
Thank you for the feedback, Sheri.While it's great you enjoyed your time with us so much, we regret that our services didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your feedback with our team moving forward.We look forward to hosting you again soon for a more positive experience.

4/10 Poor

Roberta

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
In desperate need of some maintenance and updating
Stayed 2 nights in Aug 2022
Response from Customer Service on Aug 30, 2022
Thank you for taking the time to share your feedback, Roberta.We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward.We hope you allow us the chance to share a more positive experience with you soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was fine. No real strong complaints. Clean, friendly, comfortable, and convenient off I83. Breakfast was ok for all but the snobbiest people. For us mere mortals, breakfast was just fine. The only complaints I have are that only half the lights around the vanity were working, there was a strong urine smell in the hallway and cigarette smoke wafted into my room which was a non-smoking room. Now the lights issue could probably have been resolved with a call to the front desk and the urine smell I guess can't be that big of a complaint because it is a pet-friendly hotel after all, but the cigarette smell is really unacceptable for a non-smoking room. All in all, though, I plan on staying there next time I am in town so I guess the hotel is considered, by me, to be perfectly acceptable.
Stayed 2 nights in Aug 2022
Response from Customer Service on Aug 29, 2022
Thanks for the review, Michael!We are glad you had a great experience with us! We are disappointed to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you again for an even better experience.Thanks again, and have a lovely day!