“Will definity go back to this hotel”

The hotel is design to give every guest there own private space.You have your own little town house and the view over the golf course is beautiful.The food was one of the best i had in a long time. Well be back next year

“best getaway”

a beautiful getaway in the hunter valley with excellent facilities and spacious villas

“Perfect for purpose”

Travelling with husband, daughter and her partner I booked a villa. It had good living space downstairs with a kitchen, dining space, lounges and even a little gas 'open fire'. Upstairs were two ensuites bedrooms with king beds. There were also decks off one of the bedrooms and the living space. Parking was little away from the villa, but not too far. The restaurant at the resort was a little way away but there is a shuttle service which was very prompt. The restaurant meal was good. Service was a bit of an issue - drinks orders were taken at the start of the ordering process, but when we wanted another bottle of wine as our meals arrived we were told to go to the bar. A complaint to the manager resulted in a discount on the restaurant account. We weren't able to book for the restaurant which may have impacted the drink service issue??

“Good but overpriced”

The whole experience was great, just can't justify the price of the room & breakfast wasn't included. We've stayed in 5 star luxury in Switzerland for way less.

“Not impressed”

I'm not a complainer. And if I don't like something I won't go back. But I will make the 'writing' exception in this case. Very disapointed and so not a 4.5 star hotel. Not even close. We came up to the Hunter for our wedding anniversary and enjoyed our time at the restaurants and tasting rooms. It's good we spent so much time away from this hotel .. But now for this place. Let's put aside the outdated decor .. ugly drapes ... the real 'crappy' tv .. the hard bed .. the running taps in two bathrooms ... the refrigerator that was balanced with cardboard ... the hot water system that almost gave me second degree burns .. What really 'ticked me off' was the phone call from a women at 11:02 reminding us that we needed to check out at 11:00. Now we were just about all packed up, and out of the room, but what nerve and the lack of hospitality. I've NEVER had this kind of lack of hospitality from any class hotel or resort I've ever stayed at .. and we travel a lot. My wife and I have stayed at another 'real' resort and conference centre twice in the past 10 months and wanted another experience so we chose Cypress .. Bad decision. The manangment team realnly need to consider uping your game. I meet a lot of people each week and will probably go out of my way to NOT recommend your hotel. Putting a Vogue magazine in every room doesn't make for a 4.5 star rating.

“Avoid at all costs”

We stayed on the June long weekend and after checking in and settling into the room/villa we decided to drive into town. On our return to the villa a few hours later we found someone else had also checked into our room! Mistakes happen but after another 2 room relocations later and a number of hours the management of this hotel are clearly uncommitted and highly reluctant to resolve problems or ensure satisfaction of any kind. Why bother staying here when there are hundreds of hunter valley options. Avoid at all costs. I wouldn't stay here if the accommodation were free!