Ratings based on 544 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel very elegant

Posted Apr 27, 2015
Lovely stay staff great and helpful beautiful surroundings
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Port Macquarie NSW AUST

A wine district tour.

Posted Apr 20, 2015
Fantastic scenery with beautiful gardens & manicured lawns thru out the district. Wine prices too expensive esp in a wine district.
Comment from Hotel Management
Apr 27, 2015 by Belinda , Hotel Management
Dear Valued Guest, Thank you for your feedback we are happy to read that you thought our gardens and lawns were beautiful and well manicured. We will take note of your feedback regarding our wine pricing and hope to welcome you back in the future. Sincerley, Belinda Paterson General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2015
Cons: maybe a better breakfast selection
great place to stay , maybe the pillows need updating, all in all loved it ,friendly staff
Comment from Hotel Management
Apr 27, 2015 by Belinda Paterson, Hotel Management
Dear Valued Guest, Thank you for your comments regarding your stay and our staff. We are glad that you loved it and will look into the pillows. Sincerely, Belinda Paterson General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Stroud

Beautiful view

Posted Mar 24, 2015
Pros: The views,peaceful setting,and the pool.
Cons: General maintenance is a bit lacking.I told them twice about a blown light bulb,but it never got fixed!
Location: Pokolbin is a beautiful area handy for vineyards,and hunter vally gardens.
Overall a lovely resort,about a 10 min drive from the middle of Pokolbin.It has wonderful views.Beautifully set out with different wings to stay in. Loved the large indoor pool. We dined at 'Infuzions' restaurant sunday night,i had chicken,my wife had pork,and both dishes were over cooked enough for us to complain,my wifes pork crackling was totally black,as was the tiger prawn on top,the restaurant was only a quarter full,so no pressure on staff.so they were just a bit slack that night. Also they forgot our order!! to compensate they gave us complimentary damper with sides,which to be honest we didn't want,and gave us extra dessert for the burnt meat.
Comment from Hotel Management
Apr 27, 2015 by Belinda , Hotel Management
Dear Valued Guest, Please accept my sincerest apologies for the challenges had in the restaurant know that I have addressed this with my Executive Chef who is very disappointed by your experience. We are happy to read that you enjoyed the wonderful views we have at Kirkton Park of Pokolbin Valley and also our pool area. We hope to welcome you back again in the near future. Sincerely, Belinda Paterson
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 5, 2015
NICE Hotel a little dated and a bit over priced on weekends
Comment from Hotel Management
Apr 27, 2015 by Belinda , Hotel Management
Dear Valued Guest, Thank you for taking the time to give feedback on your stay. We are happy to read that you thought our Hotel was nice and very excited to advise that we will be undergoing a full refurbishment in the near future. We hope to welcome you back again to our Hotel. Sincerely, Belinda Paterson General Manager
4 out of 5
Recommended
for Families
by A verified traveler

Country charm

Posted Feb 1, 2015 on Hotels.com
Nice hotel, fantastic postion. Rooms are a bit rundown and our room was very small for three people. We loved the scenery from the room. Lovely breakfast and good friendly service. We asked for extra wine glasses from the bar and it was no problem at all. We were disappointed that we could not use the Swimming pool and spa, as they were doing maintenance during the daytime! Overall a relaxing hotel, great surroundings. If you ate looking for a couple gateway, this may be the place to stay away from hustle and bustle.
5 out of 5
by Roxanne Lloydfrom Australia - VIC - Melbourne

Posted Jan 31, 2015
Pros: Location
Cons: Breakfast
Location: Wonderful
Facilities: Above average; Value: Great deal; Service: Go the extra mile; Cleanliness: Immaculate;
Comment from Hotel Management
Jan 31, 2015
Dear Roxanne, Thank you for your review we are sorry to hear that you did not enjoy your breakfast and will pass this on to our kitchen team. Wonderful to read that you enjoyed our location and that the Service was above your expectations. Sincerely, Belinda
5 out of 5
by Penny Johnsonfrom Australia - NSW - Sydney

Posted Jan 30, 2015
Pros: Fabulous food
Location: Love setting
Facilities: Good; Service: Go the extra mile;
Comment from Hotel Management
Jan 30, 2015
Dear Penny, Thank you for the great review i am happy to read that you enjoyed the food and also our staff service. We agree our location is lovely and hope you have the opportunity to come back in the future. Sincerely, Belinda
5 out of 5
by Rieko Motohashifrom Australia - NSW - Sydney

Posted Jan 28, 2015
Pros: View from the hotel was wonderful, loved it, though we didn't have it from room unfortunately. Will book the room with Valley view next time.
Facilities: Good; Value: Affordable; Cleanliness: Spotless; There's indoor pool and was nice to cool down after hot day. There were many kids first day but that was understandable for family.
Comment from Hotel Management
Jan 28, 2015
Dear Valued Guest, Thank you for taking the time to give feedback on your stay we are glad that you enjoyed yourselves. We hope to welcome you back again soon, Sincerely, Belinda
5 out of 5
by Megan Bowlesfrom Australia - NSW - Regional NSW

Posted Jan 28, 2015
Pros: THE SERVICE WAS EXCELLENT AND THE FOOD
Cons: NOTHING
Location: Away from it all
Value: Great deal; Service: Outstanding; Cleanliness: Spotless;
Comment from Hotel Management
Jan 28, 2015
Dear Megan, Thank you for the great review we are glad to read that you enjoyed your stay and that our service and food was excellent. We hope to welcome you back in the future. Belinda