Ratings based on 127 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient and good value

Posted Nov 18, 2014
Pros: Clean and good location
Cons: Chair in room needed to be recovered. Upholstery on arm was ripped. Looked terrible.
Location: Restaurants and shopping in close proximity.
One night stay while attending a wedding so was not there very much.
Comment from Hotel Management
Dec 10, 2014 by Therese, Hotel Management
Thank you for taking the time to post a review - we sincerely appreciate the comments Therese Henderson, General Manager
1 out of 5
by A verified travelerfrom Wisconsin

Bad hotel experience

Posted Nov 9, 2014
Pros: The only thing I liked about this hotel is that it was close to my son.
Cons: Everything. The room was trashy and the furniture was torn and in bad shape. Better customer service. I asked for some more towels and never got them.
The furniture was in bad shape and disgusting. I stayed for 4 days and no one ever came and cleaned my room. I also asked for new towels and never got them. I also had to take out my own trash every day.
Comment from Hotel Management
Nov 20, 2014 by Therese, Hotel Management
James Thank you for taking the time to post a review. I apologize that we failed to meet your expectations during your most recent visit to the Candlewood Suites Huntersville. Please know that we do everything in our power to meet our guest's needs and realize we came up short. We are in the process of replacing all recliners and sleeper sofas in all rooms and are working with the staff on how to not only meet but exceed guest's needs while at the property. Your comments will be used during these training and coaching sessions. Thank you again for your honesty. Therese Henderson General Manager
5 out of 5
Recommended
for Families
by Jeff & Pam

This traveler left a rating score only Posted Sep 17, 2014 on Hotels.com
4 out of 5
Recommended
by Jennifer

Posted Aug 9, 2014 on Hotels.com
Problem with first room was taken care of without much fuss. Second room nice relaxing.
Comment from Hotel Management
Oct 18, 2014 by Brett Hicks, Hotel Management
Dear Jennifer, First, allow me to begin by saying thank you for choosing our property for your recent stay. Secondly, I apologize the first room did not meet your standards, but we are so pleased to hear we were able to accommodate you quickly and without issue. We are glad to hear your second room was a much better fit and you found the room relaxing. Thank you again for your comments. We hope you will keep us in mind during your next trip. Have a wonderful day!
3 out of 5
by A verified travelerfrom Atlanta

Adequate

Posted Aug 8, 2014
Just adequate. Front office staff was very nice and helpful.
Comment from Hotel Management
Aug 12, 2014 by Brett Hicks, Hotel Management
Dear Cat, Thank you for staying at our property during your recent visit to our area. We are glad to hear that your stay met your expectations and that you found our team to be very nice and helpful. Our team works hard every day to provide each of our guests with a clean, comfortable and friendly stay. We hope you choose to stay with us again during your next trip north. Have an amazing day and thank you again for your review.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Better than expected

Posted Aug 7, 2014 on Hotels.com
At this price it is a bargain.
Comment from Hotel Management
Oct 18, 2014 by Brett Hicks, Hotel Management
Dear Better than Expected, Thank you for choosing to stay at our Candlewood Suites. Our team works diligently to provide each of our guests with a memorable stay and exceptional service. We are pleased you found the value in our property. We look forward to your next visit. Have a wonderful day!
5 out of 5
Recommended
by A verified travelerfrom knoxville, tn

Posted Jun 8, 2014 on Hotels.com
EXCELLENT value!
Comment from Hotel Management
Aug 16, 2014 by Brett Hicks, Hotel Management
Dear Traveller, Thank you for your kind remarks and taking the time to provide us your feedback. Our team works diligently to make each guest stay their Home Away From Home! Thank you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely!

Posted Jun 2, 2014
Room was clean, comfortable and cozy! Nice restaurants close by and shopping just down the road.
Comment from Hotel Management
Jun 4, 2014 by Brett Hicks, Hotel Management
Dear Traveler, Thank you so much for sharing your experience while you were staying at our property. Our team takes great pride in upholding the Candlewood Brand, by being your "Home away from home". I am so please you found your stay so nice. If I may ever be of assistance please feel free to call on me. Thank you again! Have a wonderful day!
5 out of 5
Recommended
by Rebeccafrom Huntersville

Great Employees..Great Hotel!

Posted May 25, 2014 on Hotels.com
I called the hotel after a particularly bad experience at the airport. I wanted to make sure that they had my reservation. The front desk clerk was very helpful and told me that it was fine, after breathing a sigh of relief, I told her that it had been a rotten day. She told me that she would help check me in and try to make my stay there enjoyable. WOW! Loved the hotel and the Snack room. Great experience!
Comment from Hotel Management
Aug 2, 2014 by Brett Hicks, Hotel Management
Dear Rebecca, I am so sorry to hear about your bad experience at the airport. However, it was so wonderful to hear one of our team members stepped up to the plate in true Candlewood Brand fashion and help turn your crummy experience around. We are so fortunate to have such a wonderful team at our property and I know how much each of them genuinely cares about our guests and their time spent not only at our property but in our area. Thank you for the positive feedback and I am glad you liked the snack one, it is one of the things that sets our brand apart. We look forward to your next stay with us and to our area. Please feel free to reach out to me if I may ever be of assistance. Brett Hicks Director of Sales
4 out of 5
Recommended
for Business Travelers
by Jamesfrom Nashville, TN

Good place to stay no daily housekeeping

Posted May 21, 2014 on Hotels.com
Thought the room was great. In Huntersville for the week on business. However,I was not aware that there was no daily housekeeping. Not a big deal but something to consider. Would probably stay there again.