Ratings based on 121 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Jan 8, 2015
Shower was not working unfortunately, and had to change room in the morning
5 out of 5
Recommended
for Couples
by Waynefrom Oakville, Ontario, Canada

Totally Satisfied!!

Posted Nov 20, 2014 on Hotels.com
Great room! Excellent service! Breakfast selection was fantastic! The staff here are polite, attentive and clearly care about people. We totally enjoyed our 2-night stay.
Comment from Hotel Management
Jan 24, 2015 by Debra, Hotel Management
Thank you! We're delighted you enjoyed your visit with us! Guest feedback is so important and you positive comments are most encouraging. Our entire staff sends our thanks. We appreciate your business and look forward to having you visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Columbia, SC

Close to Renaissance

Posted Nov 16, 2014
Pros: No smoking rooms, full complimentary breakfast, King size beds.
Cons: Directions on how to get in from the interstate.
Location: Many good place to eat and shop. Easy to get to the Carolina Renaissance Festival.
A little difficult to get to because of one way turns but once we figured that out it was a great place to stay. Breakfast was very good and rooms were very comfortable and nice.
Comment from Hotel Management
Nov 24, 2014 by Debra, Hotel Management
Thank you for taking time to comment on your recent visit with us. It's always great to receive positive feedback from our guests. We hope you enjoyed your visit and had a wonderful time at the Renaissance Festival. We look forward to seeing you next fall when the Renaissance Festival again comes to Huntersville! Again, thank you.
4 out of 5
Recommended
for Getaway With Friends
by Florafrom Atlanta

Hotel Accomodations

Posted Nov 16, 2014 on Hotels.com
The hotel was clean and comfortable and the staff very courteous and helpful. We enjoyed our stay and will recommend your facility to others as a good place to stay.
Comment from Hotel Management
Jan 24, 2015 by Debra, Hotel Management
We appreciate your choosing to stay with us recently and thank you for taking time to provide feedback regarding your visit. Knowing that you enjoyed your visit enough to recommend our hotel to others is a huge compliment and we so appreciate it. Again, thank you for your feedback and your business. We look forward to welcoming you back soon.
5 out of 5
Recommended
for Couples
by Blythe

This traveler left a rating score only Posted Nov 12, 2014 on Hotels.com
2 out of 5
Recommended
for Getaway With Friends
by Chipfrom Charlotte North Carolina

Nice but need some work

Posted Nov 11, 2014 on Hotels.com
My biggest problems or none of us got any sleep even though we tried. And the Wi-Fi was out for most of the night. Beautiful rooms friendly customer service and front desk worker
Comment from Hotel Management
Jan 17, 2015 by Debra, Hotel Management
Thank you for choosing to stay with us recently. We're sorry to hear you didn't sleep well although you didn't mention why. Our internet service was briefly disrupted that evening. Please know our service provider replaced the malfunctioning part and quickly restored service. Please accept our apologies for your inconvenience. We appreciate your feedback and thank you for your compliments regarding our customer service and our guest service agent. Please visit us again. We'd love the opportunity to provide you a great night's sleep, uninterrupted internet and our friendly customer service. Thank you. We appreciate your business.
3 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Nov 5, 2014 on Hotels.com
5 out of 5
Recommended
for Business Travelers
by joefrom Arkansas

Great hotel.

Posted Oct 17, 2014 on Hotels.com
This hotel is up to date, clean and very comfortable.
Comment from Hotel Management
Jan 24, 2015 by Debra, Hotel Management
Thank you! We appreciate that you chose to stay with us and take time to post comments regarding your visit. Your feedback and your business is important to us. Again, thank you!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ephrata, PA

Close to Charlotte Motor Speedway

Posted Oct 17, 2014
Pros: See all above
Cons: Some, not all of front desk not very friendly
Location: Great location, close to I-77, lots of restaurants in area. Close to many NASCAR race shops
Great facilities, excellent breakfast selections, very clean, well kept
Comment from Hotel Management
Nov 24, 2014 by Debra, Hotel Management
Great feedback! Thank you. Sounds like you had a great visit and we couldn't be happier about it. Please stop in again soon for another visit.
2 out of 5
by A verified travelerfrom Charlotte, NC

Decent Room, Poor Experience

Posted Sep 22, 2014
Pros: Room was spacious.
Cons: Service for sure. Food definitely.
Location: Near Birkdale. The only saving grace. Spend less time here and more time in the friendly Huntersville area.
Check-in started off alright. Front desk rep was away and we had to wait a few minutes before being able to check in. The room was decent - clean, although the leather (pleather?) on the sofa was torn. Bed was rough - not as pleasant as the Hampton or Westin, for sure. The next morning, my rapid check out slip was for someone else's room! Didn't appreciate the mistake. Had to square it away at front desk (defeated the point of rapid check out) and didn't even get a receipt because I booked through Expedia. Breakfast was ABYSMAL. I mean, absolutely terrible. My OJ was water down to extreme, so much that it no longer even tasted like OJ. Bagels tasted dry and flavorless. I've had a lot of hotel breakfasts and this one was by far the most disappointing. I couldn't even get a to-go bag - had to take a brown paper bag. Won't be staying here again!!
Comment from Hotel Management
Sep 30, 2014 by Debra, Hotel Management
Thank you for taking the time to post a review of your recent visit with us. Allow me to apologize on behalf of our hotel for failing to meet your expectations. Your feedback is very important to us and assists us in our ongoing efforts to provide an exceptional experience for each of our guests. Specific details like dates and times are especially helpful. A room number is also great information. We do not want to neglect something that can be repaired like a tear in the upholstery or corrected like re-calibrating the juice machine. I have shared your review with our staff and we are carefully reviewing the issues you raised. Again, our apologies and thank you for your time and valuable feedback. We sincerely appreciate it and hope you will reconsider and give us another opportunity to provide you with superior service and accommodations on your next visit to Huntersville.