Front of property

Reviews of Comfort Inn Barboursville near Huntington Mall area

2.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 200 out of 529 reviews" "
Rating 8 - Good. 212 out of 529 reviews" "
Rating 6 - Okay. 73 out of 529 reviews" "
Rating 4 - Poor. 28 out of 529 reviews" "
Rating 2 - Terrible. 16 out of 529 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Peggy

Stayed 5 nights and room was only cleaned on the 5th day only. Also each night was a different price. Price went up.
Stayed 5 nights in Mar 2024

8/10 Good

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities
No problems
Stayed 1 night in Mar 2024

10/10 Excellent

Jack

Housekeeping did not clean our room at all. The first day the housekeepercaught me in the hall and asked if we neede service for that day and I saud no because we got in late te night before. They never cleaned or stocked our room during our stay.
Stayed 3 nights in Feb 2024

10/10 Excellent

donald, Elyria

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean placestaff was excellent
Stayed 2 nights in Feb 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice pet friendly, quiet, hotel. Kids played in the pool and it was clean.
Stayed 1 night in Dec 2023

6/10 Okay

Israel

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean facility, comfortable beds, and friendly staff.
Stayed 1 night in Nov 2023

6/10 Okay

michelle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Choice Hotels are not the best. So I knew when I was selecting this, not to have high expectations. HOWEVER, It had some really good ratings, so I thought that maybe this would be a new hotels. I was definitely wrong on that. It is older and it is evident that the owners could care less about the optics. The chair the desk clerks (I don't know the proper title) were using was ridiculously old and used. The material had been rubbed off on half of the darn chair! An office chair is $100 at Staples or Office Depot. You mean to tell me NO ONE can purchase a chair! How cheap is that!?? OUTRAGEOUS. The foyer furniture looks like the 60s and and is very old also--once again, how much does furniture cost that a hotel can't purchase some new furniture for this very small foyer area. The chairs at the tables in the dining area were almost as bad as the office chair, they had the original material rubbed off on the sides. The phone in my room didn't have a cord, I walked downstairs and informed them of that. My room smelled like mold. I DID expect the furniture in the room to be older and it was. Other than that, it was quiet (which I appreciated) and the staff were pleasant, courteous and professional. It just seems their leadership does not care too much for their customers (because of the optics), nor their employees, if they can't get up enough money to buy one office chair. I won't be staying here again.
Stayed 2 nights in Nov 2023

4/10 Poor

Twila

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bed and pillows were very comfortable.
Stayed 1 night in Nov 2023

2/10 Terrible

Sara, LEBANON

Stayed 2 nights in Nov 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A welcome stay at comfort inn.
We had a very good and comfortable stay. The service was a highlight. The room was clean and bed was very comfortable. Value was way above average.
Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Stayed 1 night in Nov 2023

8/10 Good

Megan

Traveled with family
Liked: Cleanliness, staff & service
Satisfactory stay
No frills hotel. Everything was satisfactory. Room was clean. Everything here just needs a little update & fixing up. I didn’t notice a bad smell & definitely not any bed bugs that we saw, was worried about other bad reviews. The breakfast was typical. Beds were decently comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place
Stayed 1 night in Nov 2023

8/10 Good

Jamea

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This was clean, the staff was very nice and they had water with lemons which was refreshing. The breakfast was adequate.
Stayed 1 night in Oct 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slightly outdated, but comfy and safe
Very comfortable bed! Carpet was a little musty and the duvet had a small stain but otherwise it was clean overall. A perfect little 1 night stop. Felt very safe.
Stayed 1 night in Nov 2023

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Sep 2023

10/10 Excellent

Linda L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very friendly place
I really enjoyed my stay in Barboursville, West Virginia. The staff at the hotel were friendly and the people in the town were very kind and welcoming.
Stayed 3 nights in Sep 2023

2/10 Terrible

Alexander

Stayed 1 night in Sep 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location with almost any service you could need within walking distance. Would love to stay there again sometime.
Stayed 1 night in Sep 2023

6/10 Okay

Vincent

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Chaos at front desk
Chaos at the front desk. Clerk gave room and that already had someone else’s belongings in it. There were people at checkout complaining about double charges. Front desk staff seemed inept. The room was fine and breakfast was good.
Stayed 1 night in Sep 2023

8/10 Good

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Murray

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Clarence

Stayed 1 night in Sep 2023

8/10 Good

sandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Rebecca

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was nice and helpful. The breakfast was fine. The beds, bathrooms, and pool were clean. The carpeting in the rooms is old, dirty, and stained and needs to be replaced. The chairs in the rooms, breakfast area, and entry are worn and need to be replaced/updated. The location is convenient and centrally located.
Stayed 2 nights in Aug 2023

8/10 Good

Chris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice place
Stayed 1 night in Aug 2023

4/10 Poor

Teresa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Walking into the hotel, there were guests smoking right outside the door (where we had to walk through). The staff was helpful. Was first given a room that was DEFINITELY smoking (whole hotel is "non-smoking"). Second room was very musty, but limited other options to switch. Took time for a/c to try to help. Carpet has seen better days, and did not attempt to use the pool as there appeared to be a skim/floaters on the top.
Stayed 1 night in Aug 2023

10/10 Excellent

Kyna, marlinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Ada

Liked: Staff & service, room comfort
Disliked: Cleanliness
Was an ok stay
Stayed 1 night in Aug 2023

6/10 Okay

Nancy

Stayed 3 nights in Aug 2023

8/10 Good

Tamra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Over all our stay was great, it was quiet and we enjoyed the breakfast. Plus we were close to many stores & restaurants
Stayed 3 nights in Aug 2023

10/10 Excellent

Adrienne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picked the best hotel!
The hotel staff was very friendly and helpful. Unlike some other places I’ve stayed recently, they had an amazing continental breakfast. Rooms were clean, beds were comfortable. Quiet area convenient to just about everything.
Stayed 2 nights in Aug 2023

8/10 Good

Terese

Traveled with family
Liked: Staff & service
A place to alwep
It was a good place to overnight
Stayed 1 night in Aug 2023

8/10 Good

Terese

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Clean place to spend the night.
Stayed 1 night in Aug 2023

6/10 Okay

Keith

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
High online rating is a farce! The employees were the only good thing about the place. I paid $30 less for a hotel in Morgantown the night before and the that hotel was in much better condition and was much cleaner. I will never stay in a Comfort Inn again.
Stayed 1 night in Aug 2023

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed there several times and have been pleased at all times. Price is good and staff are courteous.
Stayed 2 nights in Jul 2023

6/10 Okay

Jane

Traveled with family
Stayed 3 nights in Jul 2023

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Jul 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Fred

Liked: Staff & service
The room smelled musty.
Stayed 1 night in Jul 2023

6/10 Okay

Carla

Traveled with family and small children
Liked: Staff & service
The room we were in the ac had been leaking onto the floor in the room so wet carpet made for a musty smell in the room.
Stayed 2 nights in Jul 2023

10/10 Excellent

Randall

Traveled with group, Business traveler
Liked: Property conditions & facilities
Great place to stay. Clean, great staff. Easy access. Parking fee is strange.
Stayed 1 night in Jun 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Jason

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was nice and helpful but the hotel just wasn’t clean at all. Our room smelled very musty and wasn’t that clean overall. Most of the furniture was out of date and had severe wear spots on them. The pool was gross with a brown stain in the middle. Overall just not what we paid for.
Stayed 1 night in Jun 2023

6/10 Okay

MILDRED

Liked: Cleanliness, property conditions & facilities, room comfort
Philly trip june 2023
We got in late. We were traveling. I had called earlier in the day about the changing the credit card to be used for our stay. When we got there the desk clerk said she couldnt do it. Preciously we stayed at a choice hotel. And they had no problem changing the card. A little disappointed int that
Stayed 1 night in Jun 2023