Exterior

Reviews of Quality Inn

2.5 out of 5
Quality Inn
3090 16th Street, Huntington, WV

Reviews

7.4

Good

Rating 10 - Excellent. 285 out of 892 reviews" "
Rating 8 - Good. 280 out of 892 reviews" "
Rating 6 - Okay. 159 out of 892 reviews" "
Rating 4 - Poor. 88 out of 892 reviews" "
Rating 2 - Terrible. 80 out of 892 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jennifer

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Booked Room with amenities including two queen beds NON SMOKING. Room smelled of smoke, double beds and not queen, carpet stained and burned up from cigarette burns, no mini fridge. Tried to change rooms but nothing available because of a tournament taking place in area no other rooms anywhere available so we had no choice but stay. Was told quality inn just bought out super 8 and the room and floor we were on was a smoking floor!!!!! Mattresses smelled of smoke!!!! Most horrible hotel stay we have ever had! Would not recommend again. They do not offer any discounts either!!! Beware folks! Stay somewhere else if you can.
Stayed 1 night in Mar 2024
Response from Charlie on Mar 4, 2024
I do apologize for the issues you encountered during you recent stay. Unfortunately during our conversion process we ran into some unforeseen complications involved in becoming a completely smoke free facility. Again we apologize for your disappointment with your stay. I hope you give us a chance to show you our improvements on your next stay.

4/10 Poor

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Levi Jones on Mar 4, 2024
Thank you for your stay

4/10 Poor

Caleb

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This hotel was very lacking. Room was old and nasty, carpet very stained. No microwave or fridge. Wallpaper was peeling throughout the room. Many stains on the walls. The toilet leaked overnight all over the bathroom floor. When we informed management of the poor condition of the room, they replied that they were unaware of the room's condition. Giving two stars overall because the continental breakfast was well stocked and attended.
Stayed 1 night in Feb 2024
Response from Levi jones on Feb 16, 2024
We do apologize and were taking corrective actions in order to restore the property. Sorry for the inconvenience.

10/10 Excellent

Rich

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect and convenient for all we wanted to do.
Response from Levi Jones on Feb 16, 2024
Thank you for your kind remarks. We look forward to your future stays. Lastly, thank you for choosing Quality Inn Huntington for your local lodging needs.

6/10 Okay

Alishia

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very dirty there was gum behind the headboard I found a pair of glasses under the bed that wasn’t mine but other than that it was ok the staff was very friendly and helpful
Stayed 1 night in Dec 2023

2/10 Terrible

Samantha

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Property is outdated the pictures from Expedia in no way describe what it’s like there. I can forgive the outdated feel of the place however I can’t forgive how dirty it was. The room wasn’t clean, the bed looked like a crime scene, and there was a sex dice game still in our room. Let’s not forget the graffiti in the shower, broken ice machine on the 3rd and 2nd floors, or the fact that breakfast is nothing more than cereal and waffles. Will be staying somewhere nicer next time where I don’t feel like I’m sleeping on a science experiment mattress.
Stayed 1 night in Dec 2023

2/10 Terrible

Gregory

Disliked: Staff & service, room comfort
Customer services manager guy
I made reservations for several days at the super 8 hotel on halgreer Blvd in Huntington WV and was booked right in Without any problems, but I extended my stay for today November 30th to December 1st room with a hot tub so this morning I had to check out of my regular hotel room at the same place and went to the front desk and was greated by a guy manger guy that was really rude disrespectful towards me by raising his voice several times, but he asked to see my picture id and the bank card that I already paid for the room with my card number on hotel.com and I gave him a valid driver's license card and explained to him I misplaced my bank card and didn't have it in my possession and he said I wouldn't allow too check in my room because I couldn't show my bank card to him so I was asked to leave the property and my money is tied up with reactivations and has already been deducted from my account and I don't have the money to pay for a other room at the moment and I have to sleep in the back of My friend truck bed so I wouldn't recommend staying At super 8 hotel on halgreer Blvd in Huntington WV
Stayed 1 night in Nov 2023
Response from Levi Jones on Nov 30, 2023
I do apologize for the inconvenience that occurred but we have to have incidentals cards with matching ID at check in for all prepaid reservations. It is hotel policy and we must follow these rules and regulations. If you’d like you’re more than welcome to check in at any time when you have the correct documentation and payment methods.

2/10 Terrible

Gregory

Stayed 1 night in Nov 2023

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk person was very helpful and respectful I reminded the super 8 hotel
Stayed 1 night in Nov 2023
Response from Levi Jones on Nov 29, 2023
Thank you very much for taking the time to inform us about your stay at Super 8 Huntington. Were pleased to hear that your enjoyed your stay. We look forward to you visiting us in the near future.

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quick, easy, and pleasant stay. The hotel was clean and quiet, the staff was friendly, and the breakfast was nice.
Stayed 1 night in Nov 2023
Response from Levi Jones on Nov 29, 2023
Thank you very much for taking the time to inform us about your stay at Super 8 Huntington. Were pleased to hear that your enjoyed your stay. We look forward to you visiting us in the near future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Levi Jones on Nov 29, 2023
Thank you for choosing Super 8 for your local lodging needs.

2/10 Terrible

Beaulah

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel needs to be cleaned and its outdated. There are no refrigerator or microwave in rooms. Beds are dirty, need new chairs. All the chairs where nasty lookin and stained up
Stayed 3 nights in Nov 2023

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need more help and it’s a little out dated, needing some tlc
Stayed 2 nights in Nov 2023

4/10 Poor

Tracey, St. Marys

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
As soon as you head to your room you smell weed. The faculty had some damages. It just seemed like it needed updating.

10/10 Excellent

Brenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Clean, comfortable rooms. Location felt safe and front desk staff was friendly.
Stayed 1 night in Nov 2023
Response from Levi Jones on Nov 29, 2023
Thank you very much for taking the time to inform us about your stay at Super 8 Huntington. Were pleased to hear that your enjoyed your stay. We look forward to you visiting us in the near future.

2/10 Terrible

Janie, Apple Grove

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty and very run down
Stayed 1 night in Nov 2023

8/10 Good

Nebiha

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mistaknley we reserved smoking room.onece we found out we asked the front desk if she can changed ro noon smoking room,but she didn't .It was not a good night
Stayed 1 night in Nov 2023

8/10 Good

Brigitte

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff is great. Pool was cold (I thought it was heated). I don't like carpet. Beds were comfortable.
Stayed 3 nights in Nov 2023
Response from Levi Jones on Nov 29, 2023
Thank you very much for taking the time to inform us about your stay at Super 8 Huntington. Were pleased to hear that your enjoyed your stay. We look forward to you visiting us in the near future.

6/10 Okay

Brandon

Traveled with group
Liked: Amenities
Pretty clean room for the most part, get non-smoking if the smell of cigarettes is overwhelming for you. Small selection for breakfast, but has hot tub/pool and a workout room. Recommend for 1-2 night stays.
Stayed 1 night in Nov 2023
Response from Levi Jones on Nov 29, 2023
Thank you very much for taking the time to inform us about your stay at Super 8 Huntington. Were pleased to hear that your enjoyed your stay. We look forward to you visiting us in the near future.

6/10 Okay

Tiffany

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Levi Jones on Nov 29, 2023
Thank you for choosing Super 8 for your local lodging needs.

6/10 Okay

Dennis

Traveled with family
Stayed 1 night in Nov 2023
Response from Levi Jones on Nov 29, 2023
Thank you for choosing Super 8 for your local lodging needs.

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish our room would've had a fridge - I had to go buy a cooler and ice but other than that it was a very pleasant stay
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Levi Jones on Nov 29, 2023
Thank you for choosing Super 8 for your local lodging needs.

10/10 Excellent

Samantha

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in and out was extremely smooth, the staff was so kind. I was in town due to say our goodbyes to a family member and the staff was so incredibly kind and considerate of that. Especially after the experience we had at the best western that was 8 minutes away, they were an absolutely a dream come true at a fraction of the price. When we return to WV, they will absolutely be our first choice every single time. I highly recommend not sleeping on this place. (No oun ontended)
Stayed 1 night in Nov 2023
Response from Levi Jones on Nov 29, 2023
Thank you for choosing Super 8 for your local lodging needs. We apprecite you thanking the time to inform everyone about your stay.

2/10 Terrible

Larry

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet had many stained areas and dirty. Poorly patched hole in bathroom wall. Rusty bolts that hold toilet to floor. Would never stay there again and wouldn’t recommend it to anyone.
Stayed 1 night in Oct 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Check in was easy. Had issue with TV called front desk she came up to my room and fixed the TV.
Stayed 1 night in Nov 2023

10/10 Excellent

Mary

Stayed 1 night in Nov 2023
Response from Levi Jones on Nov 29, 2023
Thank you for choosing Super 8 for your local lodging needs.

6/10 Okay

Pam

Stayed 1 night in Oct 2023
Response from Levi Jones on Nov 29, 2023
Thank you for choosing Super 8 for your local lodging needs.

8/10 Good

PAMELA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Levi Jones on Nov 29, 2023
Thank you for choosing Super 8 for your local lodging needs.

2/10 Terrible

Joseph

Disliked: Cleanliness, property conditions & facilities
No hot water, no fridge, microwave
Stayed 1 night in Oct 2023

10/10 Excellent

lyndi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Oct 2023
Response from Levi Jones on Nov 29, 2023
Thank you for choosing Super 8 for your local lodging needs.

8/10 Good

Shane

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Levi Jones on Nov 29, 2023
Thank you for choosing Super 8 for your local lodging needs.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Tile broke in bathroom. No refrigerator.
Stayed 1 night in Oct 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above And Beyond
I just have to say that the staff at Super 8 in Huntington are among the best people I’ve ever met in my entire life. These amazing people didn’t know it but I was going through one of the most difficult times in my life and their presence every day made it more than bearable. From starting the day with Heathers smile and welcoming presence at breakfast, to Charlie’s infectious smile, and last but not least the manner Levi and his witty humor, what started out as a difficult endeavor ended as a meeting some of the most caring individuals. I’d also like to give a special thanks to Patrick. No matter what the issue was this young man handled it with grace and in a timely manner and always with a smile. The staff at super 8 Huntington are by far the best definition of superior customer service always going above and beyond. Thank you guys!
Stayed 1 night in Oct 2023
Response from Levi Jones on Nov 29, 2023
Thank you very much for taking the time to inform us about your stay at Super 8 Huntington. Were pleased to hear that your enjoyed your stay. We look forward to you visiting us in the near future.

2/10 Terrible

LISA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place was very run down and dirty
Stayed 1 night in Oct 2023
Response from Levi Jones on Nov 29, 2023
Thank you for choosing Super 8 for your local lodging needs. We will bring these issues to management's attention and get these issues resolved stat. Thank you for letting us know and we apologize for the inconvenience this may had caused.

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one night stay
Clean room and comfy bed. Nice view
Stayed 1 night in Oct 2023
Response from Levi Jones on Nov 29, 2023
Thank you very much for taking the time to inform us about your stay at Super 8 Huntington. Were pleased to hear that your enjoyed your stay. We look forward to you visiting us in the near future.

10/10 Excellent

Valerie

Stayed 1 night in Oct 2023

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service
Stayed 1 night in Oct 2023
Response from Levi Jones on Nov 29, 2023
Thank you very much for taking the time to inform us about your stay at Super 8 Huntington. Were pleased to hear that your enjoyed your stay. We look forward to you visiting us in the near future.

10/10 Excellent

Jimmy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Levi Jones on Nov 29, 2023
Thank you for choosing Super 8 for your local lodging needs.

10/10 Excellent

Rosalind

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Nice place friendly staff ... Would stay again
Stayed 2 nights in Oct 2023
Response from Levi Jones on Nov 29, 2023
Thank you very much for taking the time to inform us about your stay at Super 8 Huntington. Were pleased to hear that your enjoyed your stay. We look forward to you visiting us in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Levi Jones on Nov 29, 2023
Thank you for choosing Super 8 for your local lodging needs.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Levi Jones on Nov 29, 2023
Thank you for your review

6/10 Okay

Edward

Business traveler
Liked: Staff & service
not wanted to repeat
room was infested with bugs mattress was atrocious. moved to different room was acceptable.
Stayed 1 night in Oct 2023
Response from Levi Jones on Nov 29, 2023
Thank you for choosing Super 8 for your local lodging needs. We will bring these issues to management's attention and get these issues resolved stat. Thank you for letting us know and we apologize for the inconvenience this may had caused.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay here if you like to feel clean
I had high hopes based on other reviews, but my hope was dashed the minute I stepped up to the door to the lobby and the smell of marijuana greeted me. The night desk associate acted like he would rather be anywhere than there, but he wasn’t rude.The room was awful. I was afraid to take my clothes off and wear pajamas to bed so I slept in my tshirt and shorts with only the sheet. The sheets were clean and there were no bedbugs evident. Just stains in the carpet, scratches on the wall, no outlet on the side of the bed where the bed table was, smoke detector hanging from the ceiling and the bath faucet leaked all night. There were also rips in the furniture upholstery. The vent in the bathroom was filthy—that’s a matter of cleaning, not age. The cleaning crew began talking loudly in the hallway about 8 am. It was quiet during the night. And there were baggage carts. That’s it. All the positive I have. I don’t even feel that the low price of $84 was worth it.
Stayed 1 night in Oct 2023
Response from Levi Jones on Oct 9, 2023
Thank you for taking the time to inform us about your stay. We well take a further look into this rooms complains and have maintenance fix them right away.

2/10 Terrible

Destiny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The waste of money Cafe
I spent over 100$ on a room for two nights because I am homeless and I didn't even get to stay in the room I chose online when I booked my stay. Not one time did anyone come to my room to clean, I had to go down to the front desk to get towels when I needed them
Stayed 2 nights in Oct 2023
Response from Levi Jones on Oct 9, 2023
Thank you for taking the time to inform us about your stay. However, there was a DND sign posted on your door for the duration of your stay. A request per the guest not to enter the room. Therefore, we didn't service your room during your stay. Please let us know if you have any further follow-up questions.

8/10 Good

Donald

Liked: Staff & service, property conditions & facilities, room comfort
We rested well!
Stayed 1 night in Sep 2023
Response from Levi Jones on Oct 9, 2023
Thank you

6/10 Okay

Kelli

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I don’t really know what I was expecting, but this wasn’t it. The hotel originally seemed clean enough, but was INCREDIBLY dated. My room physically felt very stale & the “dated” quality lent itself to a certain unclean feeling. There were many things I noticed throughout my stay that made me question the cleanliness of the rooms and hotel. The walls of my room (especially high-traffic areas as the door, near the coffee pot, near the light switches and sink in the bathroom, etc.) that looked visibly dirty with splatters & likely easily cleaned, if attempts were made. Bed linens and towels seemed clean, but lack of attention to detail elsewhere made me nervous to take my shoes off on the carpet of the room. Both days of my stay, I witnessed used plungers in the hallways by rooms and near the elevator of my floor. They were in bags, but laid out for the majority of the day. There appeared to be only one worker who was doing EVERYTHING - folding linens, checking in, attending to/cleaning the pool. He was amazing, but I felt bad for him, as I could see he was overwhelmed and rushing around. Many issues with our key cards, resulting in 4 trips to the desk. I have stayed in many hotels in the Huntington area, and this was my only real option for this particular trip due to lack of availability elsewhere. I personally wouldn’t stay here again unless I had NO other option, and even then, would consider staying in Barboursville, Southport, or Ashland before I came back.
Stayed 2 nights in Sep 2023
Response from Levi Jones on Oct 9, 2023
Thank you

6/10 Okay

Tracie

Liked: Staff & service
Just ok
It was an ok stay. Our room was across from the pool and next to the ice machine, so it wasnt the quietest location. We also had someone above us that was heavy footed! The room just seemed stale, the carpet was very stained, which was off putting.
Stayed 2 nights in Sep 2023

6/10 Okay

Carla

Business traveler
Liked: Room comfort
Stayed 4 nights in Sep 2023
Response from Charlie McCoy on Oct 9, 2023
Thank you

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hot tub was cold, pool was even colder
Stayed 2 nights in Sep 2023
Response from Levi Jones on Oct 9, 2023
Thank you for informing us about the pool/spa issues were working to resolve them directly