Exterior

Reviews of Best Western River City Hotel

2.5 out of 5
Best Western River City Hotel
1305 Front Avenue SW, Decatur, AL

Reviews

8.0

Very Good

Rating 10 - Excellent. 171 out of 400 reviews" "
Rating 8 - Good. 125 out of 400 reviews" "
Rating 6 - Okay. 50 out of 400 reviews" "
Rating 4 - Poor. 31 out of 400 reviews" "
Rating 2 - Terrible. 23 out of 400 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Winford H

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for business trip. Staff friendly
Stayed 3 nights in Feb 2024

8/10 Good

Davorian

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Daisy

Nice place for the money.
Stayed 1 night in Feb 2024

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Enjoyed my stay, the only inconvenience was the key machine was broke and so we didn't have a key to go in and out. So we had to prop our door open while we went out to eat. Kind of scary to think someone might take out stuff. But overall the room was nice and clean. There is $200 deposit, but as long as you dont mess up the room you get it back.
Stayed 1 night in Jan 2024

4/10 Poor

Frances, Tucker

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a smell in the room.
Stayed 1 night in Jan 2024

8/10 Good

eileen

Stayed 2 nights in Jan 2024

8/10 Good

Christie

Stayed 1 night in Dec 2023

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always stay @ the best western when we are in town
Stayed 4 nights in Dec 2023

10/10 Excellent

Chenhao

Liked: Cleanliness, property conditions & facilities
wonderful
Stayed 1 night in Dec 2023

4/10 Poor

Elizabeth

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smells
We were in town for a family event. We arrived 930 at night to walk into the lobby with the smell of over cooked curry. It was so overwhelming it made my eyes tear up. We still checked in. Went to our room and it smelled up there also. The next morning we still smelled lingering odors.
Stayed 2 nights in Dec 2023

10/10 Excellent

Alex

Stayed 1 night in Dec 2023

8/10 Good

Aquil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

james

Disliked: Cleanliness, property conditions & facilities
Hotel was ok for price
Last minute booking. Easy check in. Room smelled dirty but I think just old. Bath had small amount of mold around joints. Better cleaning would help. Bed was comfortable and clean. Breakfast was good with sausage and eggs and typical self serve. Overall ok just needs deep cleaning.
Stayed 1 night in Nov 2023

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 5th time to this property and i have always had an excellent stay. It is clean, close to shopping ourlets, and has friendly staff. Each time i am in decatur alabama this is my choice for hotel accomodations.
Stayed 2 nights in Oct 2023

8/10 Good

MICHAELA

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Ok...just .... ok
Was average. Pool was closed. Descent breakfast. Had to wait a long time to check in with only 1 person at the desk. A bit overpriced for the experience. Would not have stayed here if I planned a bit better. Not a bad place though...,
Stayed 2 nights in Oct 2023

8/10 Good

john

Stayed 2 nights in Sep 2023

4/10 Poor

Mary

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic No frills-absolutely no frills with small odor hotel. Unfortunately all the Best Westerns that I have stayed at have been uncomfortable for me. When you're scared to shower or let your feet touch the floor, and sleep with a crook in your neck bcuz you don't want the linens touching you. This is me at EVERY Best Western, so I will no longer book there. It's more of a working man, truck driver establishment.
Stayed 2 nights in Sep 2023

4/10 Poor

Paula, wynne

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First, the staff were very kind and attentive and very pleasant! Excellent employees. However, the property smelled awful, especially my room. Like old food or something. The couch had large stains. And the AC was stuffed full of bounce sheets, i assume to mask the smell. (Unsuccessfully) Someone in my hallway was smoking weed the whole weekend so there was that smell also. There were some questionable people also in a room down the hall… several scantily dressed girls and a couple guys. It was worrisome. We were there for a long weekend due to a death in the family, and basically only slept there and it was just too much trouble to ask for a refund and go find another place. But I won’t be back.
Stayed 2 nights in Sep 2023

8/10 Good

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Molly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, very nice people
Alabama in the summer is a difficult time for hotel air-conditioning. The room had a constant dampness. Shower towels never dried even over night. The hotel has some years but the property owners have clearly taken action in maintaining the safety and cleanliness. Breakfast was good. Staff was pleasant. The hotel is right off beltline Rd so convenient for single night or longer stays or getting downtown or going getting food/ light shopping.
Stayed 1 night in Sep 2023

2/10 Terrible

Megan

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Had to switch rooms. Room smelt like mildew and the beds were damn from moisture in the air.
Stayed 1 night in Sep 2023

6/10 Okay

Kenneth

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2023

4/10 Poor

Crystal

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel was clean, but the beds were extremely uncomfortable and the breakfast was subpar at best.
Stayed 4 nights in Aug 2023

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities
Room smell horrible. Very musty.
Stayed 1 night in Jul 2023

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Jul 2023

4/10 Poor

Jennie

Disliked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
the staff
Stayed 3 nights in Jul 2023

4/10 Poor

Zakary

Stayed 4 nights in Jul 2023

8/10 Good

Lisa

Stayed 4 nights in Jul 2023

10/10 Excellent

Conte

Stayed 1 night in Jul 2023

10/10 Excellent

Shirley

Stayed 1 night in Jul 2023

4/10 Poor

Cecil

Disliked: Staff & service
Stayed 4 nights in Jun 2023

6/10 Okay

Joseph

Stayed 1 night in Jun 2023

2/10 Terrible

elias

Disliked: Cleanliness, property conditions & facilities
The rooms smell bad
Stayed 1 night in Jun 2023

8/10 Good

Brooks, Opelousas

Liked: Staff & service, property conditions & facilities
Staff was very professional and tentative to any needs.
Stayed 3 nights in Jun 2023

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in and a great room for the night for us and our 2 dogs. We have stayed her many times when passing through and it’s always a great place to stay.
Stayed 1 night in May 2023

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refrigerator didn’t work and it smells like a wet dog in the room
Stayed 1 night in May 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was tight, bath was small
Stayed 1 night in May 2023

10/10 Excellent

Joseph

Stayed 1 night in May 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Amy

Stayed 1 night in May 2023

8/10 Good

M. Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

THOMAS

Stayed 1 night in May 2023

10/10 Excellent

Donnie

Stayed 2 nights in Apr 2023

10/10 Excellent

Kimberly

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Staff very kind
Stayed 2 nights in Apr 2023

6/10 Okay

Sean

Business traveler
Liked: Cleanliness, staff & service
Didn’t match expectations for highly rated
It was highly rated but I am not sure why. I would rate as very average facility, room and service. Breakfast was very limited
Stayed 1 night in Apr 2023

6/10 Okay

Ali

Noe just motel
Stayed 3 nights in Apr 2023

10/10 Excellent

Earleesia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and good breakfast. Friendly staff
Stayed 1 night in Mar 2023

4/10 Poor

Debra

Traveled with family
Run and Don’t Look Back
The staff was not friendly and not helpful. I asked for a stay over cleaning for my room and was told the service was not available on Friday. The hotel is dated and doesn’t have UB adapters. The breakfast was below par and the front desk staff needed to run the kitchen so it took over 20 minutes to check out. The coffee was watered down and low quality food. I would not recommend this hotel to anyone. You could stay at a Motel 6 or Super 8 and get better quality.
Stayed 2 nights in Mar 2023