Ratings based on 121 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom al
Wonderful staff and great servicePosted Mar 6, 2015
The weather was horrible but the staff made my stay exceptionally pleasant and easy. They even took me to the airport in the slushy, icy mess. Good variety at breakfast. Very clean. and comfortable room.
for Everyoneby A verified travelerfrom Louisville, Ky
Posted Jan 21, 2015
Pros: I asked for an early checkin and that was not a problem. Very appreciative.
Location: Plenty to do in the area.
The accommodations were good. The breakfast buffet hot items were awful. The cold items were plentiful and great choices.
for Everyoneby A verified travelerfrom Kansas City, MO
Comfortable 3 night stayPosted Jan 5, 2015
My 3 night stay was very quiet and comfortable. The staff were all very pleasant and helpful. The hotel was clean and well kept. I'll be returning!
for Everyoneby A verified travelerfrom Indianapolis
Overall Great - just a couple funny thingsPosted Dec 28, 2014
The Positive: Person who checked us in was proactive helpful and friendly. Place was very clean and room comfortable. The Negative: Apparently using Expedia is not a great way to reserve a room. It is better to call Country Inn and Suites directly. The room they had reserved was not what we wanted. However, the man at the front desk was able to work something out that worked for us. The Strange: There were a couple of things that were minor but was slightly annoying. The Cleaning Ladies started cleaning our room before we had checked out. We had our stuff out but was going back to mske sure we hadn't left anything. The door lock on the pool didn't seem to work with any guests cards. People in the pool were having to get out to let other guests in the room. We had to ask for pool towels at the counter (they do not seem to leave them in a place that was avaliable) and a couple of the towels were stained which the person at the counter apologized for. There is no clock in the room with the pool. The Summary: We had a great stay and would be fine with staying again but did find a couple things strange and hope they improve.
for Familiesby Maryfrom Michigan
Very good stayPosted Dec 18, 2014 on Hotels.com
I enjoyed my stay very much and would have given it all 5s except that the maid forgot to return to my room after the early morning towel check (and I could barely understand her, her accent was so thick) and my room was not serviced that day which meant no coffee for me the next morning. But I went downstairs to the breakfast and drank my fill. I'm sure this was just an oversight. Otherwise it was excellent.
for Couplesby Jenniferfrom Houston , TX
Army Retirement Celebration-- 24 Years of ServicePosted Dec 7, 2014 on Hotels.com
The staff was very friendly and I really enjoyed the warm welcome environment. I felt like I was home !!!!
by A verified travelerfrom H
Not doing this one againPosted Dec 1, 2014
We had a broken toilet seat upon arrival, pull out bed was gross and unmade. Hairs in the tub upon arrival. Staff was super though!
Comment from Hotel Management
Dec 6, 2014 by Ashley, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the condition of your room, including the toilet seat, bath tub and pull out sofabed. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards.
for Familiesby waynefrom Louisville, KY
As advertisedPosted Nov 6, 2014 on Hotels.com
This place is pretty much as advertised. They didn't notice the milk went bad for breakfast, this makes me wonder if they are serving out-dated food everyday. Room was ok, but had a large stain on the sofa mattress, kinda gross. Other than that, it was not too bad, at least they are trying.
for Personal Eventby A verified traveler
Posted Sep 24, 2014 on Hotels.com
Recommendedby A verified traveler
Posted Sep 15, 2014 on Hotels.com
Could use little updating but clean, staff very helpful and courteous.