Ratings based on 316 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice, only a few issues.

Posted Jun 29, 2015
Cons: No towels at the pool, another guest had called three times to get towels.
Was there for Hamacon convention. Although check-in said 3:00 on the website, we were told it was 4:00 when we got there. Had to push to even get a room after 4. No one would answer phone all day at front desk. Also check out said noon in the book inside the room, but 11 on the website. Wasn't a big deal. Just felt like they were understaffed with so many conventions going on at the same time. None of this was really a big issue, just pointing them out.
5 out of 5
Recommended
for Everyone
by A verified traveler from Troy Al.

Great Stay

Posted Jun 9, 2015
Pros: Rooms were large and comfortable
Cons: All was great except you would think thet would have free WiFi
Location: very easy to get to and several things do to and to eat at.
Love the rooms and everyone was very nice. The beds were the bomb!
Comment from Hotel Management
Jun 11, 2015 by Elizabeth, Hotel Management
Dear Robby, Thank you so much for your recent review. We are so excited to hear that you enjoyed your stay. We think the beds are the bomb too. Look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location for events at Von Braun Center

Posted Jun 7, 2015
We stayed here when we were going to see Disney on Ice and it was perfect. The hotel is connected to the Von Braun Center which made things a lot easier. The breakfast was wonderful and the staff was very friendly and accommodation. My only small complaint was that the air conditioning didn't seem to work that well. We were hit during the night.
Comment from Hotel Management
Jun 12, 2015 by Tricia, Hotel Management
Dear Traveler, It’s great to hear that you enjoyed our hotel and the service you received during your stay. I have shared your comments concerning the air conditioning unit with our Engineering team to ensure everything is working properly in our guest rooms. We appreciate your review and hope to welcome you back for another stay! Respectfully,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 1, 2015
Pros: Quiet, clean
Cons: Check in
Location: Someday the surrounding area will catch up but for now you have to travel to places. Area seems to be a little unsafe. Didn't have any issues but trav
Check in was awkward, staff and floor people didn't talk so I was sent to a room the wasn't done. the second room the would not work had to make another trip to the front desk. Desk staff were just not efficient.
Comment from Hotel Management
Jun 12, 2015 by Tricia, Hotel Management
Thank you for sharing your review of your recent stay with us. On behalf of our entire team, I apologize for the confusion you experienced when checking in. Please rest assured that your comments have been shared with the Front Desk staff in an effort to improve our service. Thank you again for your comments and for being our guest! Respectfully,
4 out of 5
Recommended
for Everyone
by A verified traveler from Trussville, AL

Great location, value, and service.

Posted Apr 28, 2015
We stayed here for Panoply festival and found the location to be beautiful and convenient to Von Braun Center(crosswalk) and to big Spring park. The staff was friendly and accommodating. The breakfast is great as they have a huge variety of cold and hot items plus an omelette chef who does an awesome job! He can also cook to order eggs and waffles as well. The coffee not so great but there is a coffee/gift shop inside that sells Starbucks if you prefer real coffee to Nescafé powdered stuff. Plus they have real coffee in your room. The lobby can be noisy with convention guests at night but didn't keep us up. The rooms were clean, our housekeeper Sharon did an outstanding job! The bed was comfortable. They also have a managers reception with complimentary beer(yuengling/bud light) and wine and sodas with snack pretzels and chips and Salsa. Definitely worth staying here!
Comment from Hotel Management
Jun 19, 2015 by TRICIA, Hotel Management
Dear Matt, Thanks for sharing your experience with us as we are delighted to see your positive feedback regarding your stay and our staff. As you are aware, our location is second to none with the connected Sky Bridge to the Von Braun Center and just a short walking distance to Big Spring Park, Museum of Art and Early Works Museum. On your next trip to our area, we look forward to seeing you again! Respectfully,
5 out of 5
Recommended
for Couples
by Randy from Cherokee Al

Enjoyed our stay.

Posted Apr 27, 2015 on Hotels
Always enjoy Embassy. Great location. Great breakfast.
Comment from Hotel Management
Jun 19, 2015 by Elizabeth, Hotel Management
Dear Randy, Thank you so much for taking the time to write such great things about our hotel’s downtown location and the complimentary cooked-to-order breakfast! We are truly happy to hear that you enjoyed our amenities and had a comfortable stay with us. We hope to see you again on your next trip to our area. Respectfully, Tricia
5 out of 5
Recommended
for Families
by Cheryl from Michigan

Halfway to vacation

Posted Apr 9, 2015 on Hotels
Great place to stay as a half-way point to a destination.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Good but could be better

Posted Apr 8, 2015 on Hotels
I was there for a seminar held at a local hospital. The inside and lobby area is beautiful and modern. The room was clean just had on old, setup smell. My refrigerator did not work. Staff was friendly. Really enjoyed the breakfast buffet. Parking was horrible. I parked in the parking deck which I hate doing. Lo and behold someone went in my car and stole some items!!!! There are security cameras but a security officer would be more beneficial since the hotel is not responsible for lost, missing, or stolen items!!!! On a scale from 1-10, and 10 the hugest, I give this hotel a 7.5.
4 out of 5
Recommended
for Families
by Paul or Jessica

This traveler left a rating score only Posted Apr 8, 2015 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 6, 2015
Overall, the hotel was very nice. It would be great if free WiFi was included.