Ratings based on 49 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Overnight Stay Before Destination
by Suzanne from Spring TX

Nice stay

Posted Aug 18, 2013 on Hotels.com
All the furniture was nice and new, everything clean. Food and shopping nearby. We did have on of the staff (management level it appeared) ask if we were "insert ethnic name here" which I thought was quite tacky. She assumed we were the people she had spoken with on the phone. Weird. Other than that, breakfast was good, fitness center and pool good as well. Really nice room
Comment from Hotel Management
Oct 26, 2013 by General Manager, Hotel Management
Ms.Suzanne Thank you for your comments. I will be sharing your review with the team. I do apologize if we fell short at check in. We appreciate all guest feedback good and bad. . The feedback we receive from our valued guests, like you, enables us to target problem. We sincerely apologize and will be looking into this. I do hope you will give us the opportunity to show you the Best Hospitality in the industry and look forward to seeing you again.
4 out of 5
Recommended
by RW from Huntsville

Enjoyed it

Posted Aug 15, 2013 on Hotels.com
We enjoyed our stay at this hotel. The beds are comfortable and we enjoyed the indoor pool. My son did not want to leave this hotel.
Comment from Hotel Management
Oct 26, 2013 by General Manager, Hotel Management
RW, Thank you for your wonderful comments. Our team is happy you enjoyed your stay. I’m sure your son would love to come back and enjoy our indoor pool again. And we look forward to seeing you again in the future.
5 out of 5
Recommended
by A verified traveler from Mathews, NC

all new hotel

Posted Jul 29, 2013 on Hotels.com
this was an excellent experience; clean, good breakfast buffet and friendly people. Will stay there again.
Comment from Hotel Management
May 31, 2014 by General Manager, Hotel Management
Thank you for your review. -Ashley Zivat
5 out of 5
Recommended
by A verified traveler

Posted Jul 20, 2013 on Hotels.com
Comment from Hotel Management
Dec 7, 2013 by General Manager, Hotel Management
Even though you did not leave a comment with thank you for your rating of our wonderful hotel.
5 out of 5
Recommended
for Everyone
by Judy from Mississippi

Nice Hotel

Posted Jun 28, 2013
This Hotel was very comfortable; very clean; staff very nice; food was good. We recommend this Hotel. We will stay again if ever in that area.
Comment from Hotel Management
Apr 5, 2014 by Connie, Hotel Management
Thank you for your wonderful review. We look forward to seeing you again in the future.
5 out of 5
Recommended
by A verified traveler from austin tx

Good breakfast. Good fitness equipment.

Posted Jun 15, 2013 on Hotels.com
Eggs well prepared. Excellent biscuits. Fitness room has really nifty weight machine.
Comment from Hotel Management
May 31, 2014 by General Manager, Hotel Management
Thank you for your review. -Ashley Zivat
5 out of 5
Recommended
by Nikki

Don't Miss This One!!

Posted May 31, 2013 on Hotels.com
When I need to stay in the area again, I won't even look for another hotel!!
Comment from Hotel Management
May 31, 2014 by General Manager, Hotel Management
Thank you for your review. -Ashley Zivat
5 out of 5
Recommended
by Mike from Memphis

Posted May 29, 2013 on Hotels.com
Possibly the best bed in a hotel room I've ever slept on.
Comment from Hotel Management
May 31, 2014 by General Manager, Hotel Management
Thank you for your review. -Ashley Zivat
2 out of 5
by A verified traveler

Hotel I won't visit again

Posted May 20, 2013
I was not pleased with the way hotel security allowed a drunken brawl to occur in the middle of the night. Police ended up being called.
Comment from Hotel Management
Mar 27, 2014 by Connie, Hotel Management
I do apologize for that situation that occurred. We do try our best to prevent these type of situations but unfortunately this was unable to be prevented. We will do our best to prevent an event like this from happening again. -Ashley Zivat
4 out of 5
Recommended
by Gabriel from Germany

Best Hotel in HSV until now

Posted May 7, 2013 on Hotels.com
It was the 4th different hotel I stayed in HSV in the past 6 months and it was the best by far; The room was really confortable, the internet was good, the complementary Breakfast was good. I arrived late needed to check-in for a second night and find food, the employee at the reception (Rickey) was really nice, efficient and helpfull. Definitly I will return to this hotel.
Comment from Hotel Management
May 31, 2014 by General Manager, Hotel Management
Thank you for your review. -Ashley Zivat