Exterior

Reviews of Holiday Inn Express & Suites Huntsville Airport, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 247 out of 385 reviews" "
Rating 8 - Good. 101 out of 385 reviews" "
Rating 6 - Okay. 18 out of 385 reviews" "
Rating 4 - Poor. 9 out of 385 reviews" "
Rating 2 - Terrible. 10 out of 385 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and courteous staff
Stayed 1 night in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Like the new style. Saturday breakfast started too late for us. We want to be on the road by 7 am.
Stayed 1 night in Feb 2024
Response from Gigi on Feb 24, 2024
Sorry for the inconvenience, but on the weekend our breakfast starts at 7am. We advise everyone at check in what time breakfast starts.

10/10 Excellent

Naomi

Traveled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from dpinierio on Jan 15, 2024
Thank you Naomi! Happy to hear you enjoyed your stay with us.

10/10 Excellent

Thereska

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from dpinierio on Dec 11, 2023
Thank you Thereska, we appreciate the great review! We hope to see you again soon.

10/10 Excellent

Clavour Renaid

Traveled with family and small children, Business traveler
Very clean
Stayed 3 nights in Dec 2023
Response from dpinierio on Dec 5, 2023
Thank you for the great review Clavour! We hope to see you again soon.

10/10 Excellent

Shemeika L

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed here for the past 3years about 2x a year when we visit my brother and sister in law. Kids love the indoor pool year round.
Stayed 2 nights in Nov 2023
Response from dpinierio on Nov 27, 2023
Thank you for your loyalty to our hotel! We are glad to hear that your family enjoys the indoor pool year round. We look forward to welcoming you back soon!

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from dpinierio on Nov 17, 2023
We appreciate the great review, thank you. We look forward to welcoming you back.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from dpinierio on Oct 31, 2023
Thank you for the great review. We hope to welcome you back soon.

6/10 Okay

Rob Logue

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
First off the staff was excellent. The room however was a different story. When we got in the room there was no shower curtain in the bathroom. There were bloody hand marks on the bathroom and the other walls. There were hairs on the counter. The room left much to bw desired. The staff immediately brought and hung the shower curtain but said no one from housekeeping was available until the next day so we had to clean the blood off the walls etc.
Stayed 2 nights in Oct 2023
Response from dpinierio on Oct 19, 2023
We apologize for the condition of the room you were provided. We take pride in providing a clean and comfortable stay for our guests and we are sorry that this was not the case for you. We have taken steps to ensure that this does not happen again in the future. I do hope that you give us another chance to show this was an exception . If your travels take you back to the area, we would love to welcome you back.

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very welcoming, the room was very clean, and the bed was very comfortable. The breakfast was not so great, though.
Stayed 2 nights in Oct 2023
Response from dpinierio on Oct 19, 2023
Thank you for your review! We are glad to hear that you enjoyed your stay with us. We apologize that the breakfast did not meet your expectations. We will take your feedback into consideration and work to improve our breakfast offerings in the future.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful!!
Stayed 1 night in Oct 2023
Response from dpinierio on Oct 16, 2023
Thank you for your review! We are glad you enjoyed the staff service. We look forward to welcoming you back.

8/10 Good

Jonathan

Stayed 1 night in Oct 2023
Response from dpinierio on Nov 17, 2023
Thank you for the great review Jonathan! We hope to see you again soon.

8/10 Good

Samantha

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice & clean !
Nice clean hotel , great quick breakfast! Service was extremely slow checking in but hotel was very nice !
Stayed 1 night in Oct 2023
Response from dpinierio on Oct 16, 2023
Thank you for your review! We are glad you enjoyed the cleanliness and quick breakfast. We apologize for the slow check-in experience and will work to improve it in the future.

10/10 Excellent

Dedrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from dpinierio on Oct 12, 2023
Thank you for the outstanding review!

10/10 Excellent

tara

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great stay and service was exceptional. Only complaint I have is the dispensers in the bathroom was not filled properly and the bathroom tub was dirty. Didn’t look like it was cleaned.
Stayed 2 nights in Sep 2023
Response from dpinierio on Oct 4, 2023
Thank you for your review. We apologize for the inconvenience caused by the dispensers and the unclean bathroom. We take customer feedback seriously and will ensure that these issues are addressed immediately.

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service. Modern, clean, & comfortable rooms & facilities.
Stayed 1 night in Sep 2023
Response from dpinierio on Sep 28, 2023
Thank you for your kind words! We are delighted to hear that you enjoyed our friendly service, modern, clean, and comfortable rooms and facilities. We look forward to welcoming you back soon!

10/10 Excellent

Tamisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Fairly new hotel, very clean, and really good customer service! I will be back when I’m in the area!
Stayed 1 night in Sep 2023
Response from dpinierio on Sep 27, 2023
Thank you for your kind words! We are delighted to hear that you enjoyed your stay and we look forward to welcoming you back soon!

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from dpinierio on Sep 27, 2023
Thank you for the great review. We hope to see you again soon!

10/10 Excellent

Dale

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great, and all staff was 9.5!!
Stayed 3 nights in Aug 2023
Response from dpinierio on Aug 23, 2023
Thank you so much for your wonderful feedback! We are thrilled to hear that you had a great experience with the room and that our staff provided exceptional service. We truly appreciate your kind words and will continue to strive for excellence in every aspect of our service. If there's anything else we can assist you with in the future, please don't hesitate to let us know.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to airport
Stayed overnight to make an early morning flight. We were able to leave our car there and shuttle back and forth to the airport. Shuttle starts at 5:00am on week day mornings. So does breakfast. Very convenient. Breakfast had a large assortment of entrees. Hotel older but felt very clean and well maintained. Would definitely return
Stayed 1 night in Aug 2023
Response from dpinierio on Aug 23, 2023
Thank you for sharing your positive experience with us! We appreciate your kind words about our shuttle service and the convenience it provided for your early morning flight. It's great to hear that our breakfast selection met your expectations and offered a variety of options to choose from. We take pride in maintaining a clean and well-maintained hotel, and we're glad that it was noticeable during your stay. Your feedback means a lot to us, and we look forward to welcoming you back in the future!

8/10 Good

Monica

Stayed 2 nights in Aug 2023
Response from dpinierio on Sep 27, 2023
Thank you for the great review. We hope to see you again soon!

10/10 Excellent

Cynthia

Stayed 1 night in Jul 2023
Response from dpinierio on Aug 9, 2023
Thank you soo much for the great review. We hope to see you again.

4/10 Poor

Freda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from dpinierio on Jun 21, 2023
We apologize for any inconvenience you experienced during your stay. We understand that this was not the experience you expected and we take your feedback seriously. We hope that you will give us another chance in the future and we look forward to welcoming you back.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from dpinierio on Jun 5, 2023
Thank you for the great review David! We hope to welcome you back soon.

8/10 Good

Kimberlee S

Stayed 1 night in Apr 2023
Response from dpinierio on Jun 5, 2023
Thank you Kimberlee for taking the time to share your experience with us. We hope to welcome you back soon.

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hot tub is gone:(
Stayed 1 night in Mar 2023
Response from dpinierio on Apr 4, 2023
Thank you Katie! Yes, as with many hotels during the pandemic, the hot tub was put out to pasture. We do keep the pool at a comfy 83 degrees though... We hope to welcome you back soon.

10/10 Excellent

Bethany

Stayed 1 night in Mar 2023
Response from dpinierio on Apr 4, 2023
Wow, thank you for the 10 out of 10 review Bethany! We look forward to welcoming you back soon.

8/10 Good

Will

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from dpinierio on Mar 31, 2023
Thank you Will, we appreciate you choosing to stay with us on your recent trip to Madison. We hope we can welcome you back next time you are in the area.

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place. A lot to do around the hotwl
Stayed 2 nights in Mar 2023
Response from dpinierio on Mar 28, 2023
Thank you Terri, happy to hear you enjoyed yuor stay in Madison!

10/10 Excellent

Roberta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from dpinierio on Mar 28, 2023
Wow, thank you for the great 10 of 10 review! We hope to welcome you back.

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my only concern was the bathtub floor was very very slippery.
Stayed 1 night in Mar 2023
Response from dpinierio on Mar 28, 2023
Thank you Amy, we will be sure to look at the room and address that. We look forward to seeing you again.

10/10 Excellent

Barbara

Stayed 1 night in Mar 2023
Response from dpinierio on May 5, 2023
Thank you Barbara! We appreciate you staying with us.

8/10 Good

Jeffry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not really anything unique. Considering the volume of people that the front desk had dealt with today, they did very well. I didn't get the room I thought I was getting, but what I did get was just as good. Spring break, you get what's available.
Stayed 1 night in Mar 2023
Response from dpinierio on Mar 28, 2023
Thank you Jeffry. I do apologize you didn't get the room requested but am happy to hear that you still enjoyed the one assigned. We appreciate you staying with us and hope to welcome you back.

10/10 Excellent

Brian

Stayed 1 night in Mar 2023
Response from dpinierio on Apr 4, 2023
Thank you Brian! We sure do appreciate the 5 of 5 rating. We hope to see you again soon.

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from dpinierio on Mar 31, 2023
Thank you Bobby! We appreciate you staying with us. Hope to see you again soon.

10/10 Excellent

Maggie

Stayed 1 night in Feb 2023
Response from dpinierio on Mar 9, 2023
Thank you for the great review Maggie! We hope to welcome you back soon.

10/10 Excellent

nikcole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from dpinierio on Mar 7, 2023
Thanks for the great review nikole, we certainly appreciate your staying with us!!

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service
Wanda was great!
Stayed 1 night in Mar 2023
Response from dpinierio on Mar 7, 2023
Thank you Pamela, I will be sure to share your comments with Wanda!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean will stay there again when im up there!
Stayed 1 night in Feb 2023
Response from dpinierio on Mar 7, 2023
Thank you Matthew, we hope to see you on your next trip to the area.

10/10 Excellent

John

Stayed 1 night in Feb 2023
Response from dpinierio on Mar 28, 2023
Thank you John!

10/10 Excellent

Marge

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and overall facility. Convenient to US Space and Rocket at roughly 6 mins away. We all raves about the breakfast. This was the best continental breakfast I’ve had and we all felt that way. We will stay again when we go back.
Stayed 2 nights in Feb 2023
Response from dpinierio on Feb 28, 2023
Thank you Marge! Love to hear when our guests have a great stay. We look forward to seeing you again! Best Regards

2/10 Terrible

Kelvin

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The bathroom was not clean
Stayed 1 night in Feb 2023
Response from dpinierio on Feb 27, 2023
Please accept our sincere apologies Kelvin. That is certainly not the level of service we strive to provide for our guests. I hope that if you are in the area again that you give us another try. Best Regards

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from dpinierio on Feb 27, 2023
Thank you Stacy, great to hear you had a great stay.

6/10 Okay

MARIA

Traveled with family
Liked: Staff & service
Ok

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The laundry facility had nice machines, the bed was comfortable. It was a little difficult to find the entrance to the parking lot. I missed it more than once, and if you are coming from one particular direction you need to make a u-turn to get to it or find a side way into the parking lot (the side way is not marked with a sign). The chair and carpet were a little dirty. The fridge wasn't cold and I didn't see a control inside to make it colder.
Stayed 2 nights in Oct 2022
Response from dpinierio on Oct 13, 2022
Thank you Michael, we appreciate your feedback on your recent stay. Sorry to hear of the issue you had with the fridge, we'll be sure to correct that. I hope we can welcome you back next time you are in the area. Best Regards

10/10 Excellent

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was spacious and clean. The staff answered all my questions. I felt safe going in and out even at night. I’ll definitely be back.
Stayed 2 nights in Sep 2022
Response from dpinierio on Sep 26, 2022
Thank you Cecilia, we appreciate your kind words. Look forward to welcoming you back again soon.

10/10 Excellent

Linda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe. Ease of parking. Friendly staff. Carpet in room could be cleaner, probably needs shampooing.
Stayed 1 night in Sep 2022
Response from dpinierio on Sep 26, 2022
Thank you Linda. We appreciate your feedback. Starting November first our property will be undergoing a complete renovation with carpet included. I hope you come back to see the new look. Best Regards.

10/10 Excellent

donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family weekend
Staff at this hotel was exceptionally friendly and helpful.
Stayed 1 night in Aug 2022
Response from dpinierio on Aug 23, 2022
Thank you Donna, we appreciate the kind words. Looking forward to welcoming you back. Best Regards

10/10 Excellent

melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Aug 2022
Response from dpinierio on Aug 23, 2022
Thank you for the great review! We appreciate you staying with us and hope to welcome you back again soon.

8/10 Good

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was conveniently located in an area with a lot around it, easy access to freeway and great parking. Room smelled a little musty but bed was comfy!
Stayed 2 nights in Aug 2022
Response from dpinierio on Aug 9, 2022
Thank you Kathy, we do apologize for the musty smell you experienced. We will certainly look into that. Hope to see you again!