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Reviews of Quality Inn Madison Huntsville Decatur Hwy

2.5 out of 5
Quality Inn Madison Huntsville Decatur Hwy
102 Arlington Dr., Madison, AL

Reviews

6.4
Rating 10 - Excellent. 80 out of 325 reviews" "
Rating 8 - Good. 80 out of 325 reviews" "
Rating 6 - Okay. 53 out of 325 reviews" "
Rating 4 - Poor. 40 out of 325 reviews" "
Rating 2 - Terrible. 72 out of 325 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

4.8/10

Amenities

6.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Kevin

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The smell of smoke in the room was a bit harsh. And the beds definitely were not queen size as the booking most likely a full. The staff and services were genuine and good. Just overall for the price it seems isn’t fair in the market now days. Cheaper hotels cost a fortune and it seems like they aren’t updating any of the rooms.
Stayed 2 nights in Apr 2024
Response from Mike on Apr 8, 2024
Kevin Thank you for your feedback. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding Hotel condition on your recent visit. I have shared your feedback with Hotel's team. We are in fact renovating soon.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 1 night in Apr 2024
Response from Mike on Apr 4, 2024
Thank you for taking time to posting a review. We want to know more insights if something didn't work out. we would like to improve in providing best guest experience. if you have any more feedback to share, please do not hesitate to DM us. We hope to see you soon.

4/10 Poor

BIG YONIAH

Disliked: Cleanliness, property conditions & facilities
The African lady that be there on Friday nights is so rude & also I’ve gotten bit up in 2 of their rooms.
Stayed 2 nights in Mar 2024
Response from Mike on Mar 31, 2024
Thank you for your valuable feedback. we are sorry to hear that you did not have great experience at Front Desk. We have notified the staff. we also would like to get more info on the room experience. if you would please DM us more info.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mike on Mar 18, 2024
BradleyThank you for your feedback. we're glad you enjoyed your stay at Quality Inn Madison. we would love to host you in the future.

2/10 Terrible

Toni

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very sketchy area and very dirty.
Stayed 1 night in Mar 2024
Response from Mike on Mar 13, 2024
ToniThank you for your feedback. I would like to apologize for failing to exceed your expectations with your experience. We are in process of renovating. We hope for the opportunity to host you in future.

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Just go somewhere else.
Stayed 1 night in Mar 2024
Response from Mike on Mar 4, 2024
Thank you for your feedback..On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your experience. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

christy

Liked: Cleanliness, staff & service
Response from Mike on Feb 13, 2024
Dear Christy Thank you for you feedback. We're glad you enjoyed your stay.

8/10 Good

Dan

Liked: Staff & service, amenities
Lot of open trash
Stayed 2 nights in Jan 2024
Response from Mike on Jan 26, 2024
Dear DanThank you for your feedback. We are sorry for the inconvenience. Feedback from your experience is what we use to further our constant improvement. Thank you again and we hope for another opportunity to properly host you in the future. Kind regards,Team Quality Inn

8/10 Good

Armando

Liked: Staff & service
Disliked: Property conditions & facilities
I SHOULD HAVE LISTENED TO THE REVIEWS, ROOM WAS OK BUT U GET WHAT U PAY FOR BATH TUB WAS NASTY AND TOILET EAS HORRIBLE
Stayed 2 nights in Jan 2024
Response from Mike on Jan 22, 2024
Thank you for your feedback. Your feedback is very important to us. Property will be renovated soon. Hope to see you next time.

10/10 Excellent

Nakisha

Business traveler
Liked: Cleanliness, staff & service, amenities
It’s ok
Stayed 1 night in Jan 2024
Response from Mike on Jan 16, 2024
Thank you for taking time to leave your valuable feedback at Quality Inn Madison. Your feedback is very important to us. Thank you again.

10/10 Excellent

christy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly y clean
Stayed 1 night in Jan 2024
Response from Mike on Jan 16, 2024
We really appreciate your feedback. Thank you!

4/10 Poor

KRISTEL

Traveled with family
Disliked: Cleanliness, property conditions & facilities
There was a leak in the bathroom from the xeling and i was just really dirty
Stayed 2 nights in Aug 2023
Response from L on Nov 4, 2023
We do not respond to fake reviews

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Last resort
This place needs to be renovated badly. The AC doesn’t really blow cold air, holes or sloppy patchwork made to the walls, the shower/tub floor feels as if there is a large hole in it, and walls are thin. Sad to say, this place is really run down.
Stayed 3 nights in Oct 2023
Response from L on Oct 5, 2023
Ok. Thanks for letting us know.

8/10 Good

Jacinto

Liked: Cleanliness, staff & service, room comfort
Good stay
We drove down from Orlando to visit family , Room was clean , Area is great, breakfast choices were good , water pressure in bathroom was very good . Microwave & TV and channels were great 👍 No complaints, thank you Quality Inn
Stayed 2 nights in Sep 2023

8/10 Good

Adam, Harrison

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Sean

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shower was nice and hot. Bed and ac was good. Tv didn't work and the float and chair were so dirty I wore slippers in the room. The chair had so much grease that it looked like someone used it as a towel for cooking.
Stayed 1 night in Jun 2023

2/10 Terrible

Timothy

Disliked: Cleanliness
Stayed 1 night in Feb 2023

4/10 Poor

Ovidio

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Christopher

Stayed 1 night in Apr 2023

2/10 Terrible

Rebekah

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty. Floor was brown with dirt, spiders in corner, stains on bedding. Not impressed at all
Stayed 2 nights in Apr 2023

6/10 Okay

Craig

Traveled with family
Disliked: Property conditions & facilities, room comfort
Looked ok on internet pictures, bathroom was disgusting
Stayed 1 night in Apr 2023

2/10 Terrible

Corinne, Forest Park

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
I’m not one to leave bad reviews, but we checked out of this property a few minutes after checking in. Big thanks to Expedia for expediting a full refund. Our room key card reader was broken, so staff would have had to manually open the door for us every time we wanted to enter. Our toilet didn’t flush, and the room was old and dirty-looking. There were also several men walking around the property that made me and my kids uncomfortable. It wasn’t a good family environment at all.
Stayed 2 nights in Mar 2023
Response from Elle on Apr 3, 2023
Good for you that Expedia whom you booked with gave you a refund. You being uncomfortable because of the men who were walking around, they were Hispanic which I’m sure you noticed ( your prejudice is showing) did not say a word to you. “Bye Karen”

4/10 Poor

Yolanda, Howard

Stayed 1 night in Mar 2023

2/10 Terrible

Brooks

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was absolutely foul, and disgusting. I ordered a non-smoking room with a king, and got a smoking room with a double. The room is coverer in cigarette ash, burn marks, crumbs, and filth. Everything in this room was broken or stained.
Response from Elle on Apr 1, 2023
I’m sorry you paid a third party for a room that was not available. You were given what we had which was a smoking room so of course it smelled like smoke. Was that the reason you let your dog defecate in our room?

2/10 Terrible

Jordan

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was extremely rude and unprofessional. The whole room smelled of cigarettes. Cigarette burn marks were everywhere in the room, with graffiti on the bathroom wall.
Stayed 3 nights in Mar 2023
Response from Elle on Mar 31, 2023
You booked a smoking room got a smoking room and now your upset. You left your spit from the chewing tobacco in containers all over the room…your dog was smelly and messed up the furniture and your complaining about the condition of the room. We were happy to see you go.

4/10 Poor

Jessica

Stayed 1 night in Mar 2023

6/10 Okay

Lynn

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Beds were comfy, but it was an older building and it showed it. The toilet was dirty and it rocked when sitting on it. The room still smell like smoke from back in the day when smoking was aloud.
Stayed 1 night in Mar 2023

2/10 Terrible

Duane

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel sign was laid over out front. There were used pillow cases folded up under the sheets on the bed. The lights flickered. The pull out couch was ripped and taped up. 10/10 would NOT recommend this hotel to anyone.
Stayed 1 night in Mar 2023
Response from L on Mar 23, 2023
Sorry you did not enjoy your stay. But it was explained to you at check in that there was a storm that knocked our sign out of the concrete slab that it was housed in and we were waiting on the contractors to repair it. But I guess you are one of those people who like to complain..

2/10 Terrible

Lenthoria

Traveled with family and small children, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn’t clean!! The sheets had stains and body hair. This is the time of Covid-19 this is unacceptable.
Stayed 2 nights in Feb 2023

2/10 Terrible

Jonathan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rat motel
This place is in no way a 2.5 star hotel. It's dirty, broken down and undersrving of the Quality Inn name.
This is the cleanest of all the pillows.
Great wiring
Little fuzzy in the freezer.
Stayed 20 nights in Jan 2023
Response from Elle on Feb 13, 2023
Don’t come back

4/10 Poor

Brad

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

4/10 Poor

Odalys

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Edward

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This property was behind another property, which was super confusing to find the check in desk. As for the room, it was disgusting and the outlets were almost pure black from the amount of dirt and residue

2/10 Terrible

Rebecca

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel experience I've ever had. The entire place was in disrepair and dirty to boot. There was a car on blocks without wheels in the parking lot! The staff was rude as well. I wish we had left. As we were leaving, the manager informed me she'd be charging us an extra fee for my daughter's service dog. Just horrible.

4/10 Poor

Sean

8/10 Good

TOKUNAGA

Business traveler
Liked: Staff & service
good
Stayed 1 night in Dec 2022

2/10 Terrible

Michael

Stayed 4 nights in Nov 2022

10/10 Excellent

Malik

Stayed 1 night in Oct 2022

2/10 Terrible

Benjamin

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

William D, Owensboro

The room was a mixture of 'nice' and in need of upgrades. The furniture seemed newer. The exterior door (facing inside) the latch that allows the door to open two inches was broken and not secure and looked as tho it had been replaced multiple times. The interior of the bathroom appeared to have mold on the majority of the ceiling. The 3 pillows on the bed were quite small. The exterior walkways were rough and in need of paint. It looked run down. I knew what to expect when I arrived at 9:30 pm to check in and was asked for an ID. No welcome or "we're glad youre staying with us" reception. The room i reserved (1 king )was not available. The only room available was 2 full sized beds. I'll look for different accommodations on my next visit.
Stayed 1 night in Sep 2022

4/10 Poor

Anthony

Business traveler
Disliked: Staff & service, amenities
The front staff was not very kind. She didn’t even ask how my stay was. The juice machine was out of order and all the water, milk were out for breakfast. Also, the property states there is wi-Fi but I could never get it to work. It needs more work.
Stayed 3 nights in Sep 2022

2/10 Terrible

sandipkumar

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Very poor condition. They have cockroaches inside room.
Stayed 1 night in Aug 2022

6/10 Okay

Julie S

Business traveler
Liked: Cleanliness, staff & service
Recent stay
It was okay, The bathroom was in need of some renovations. The tub needed to be replaced. For the price, I would have expected better.
Stayed 1 night in Aug 2022

2/10 Terrible

Chris

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience ever
Supposed to be nonsmoking but there were burn marks on the bed. Looked cigarette burns. The shower curtain was ready to fall off. Lots of black mold in the bathtub. The manager hung up on me when I was giving these details. Called back and she hung up again. Tried several more times but no answer the phone. Canceled my room the next day and person at the dest wouldn't give me the time of day, she was on her personal phone. In my opinion the manger should be fired immediately.
Stayed 5 nights in Aug 2022

2/10 Terrible

Brian

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is disgusting. There was mold, dust, and cigarettes burns on the bed, and mold in the ice bucket. The bathroom ceiling had major water damage, and was sporadically patched with cuts of drywall. The parking lot was full of people hanging out, drinking, and being loud.
Stayed 1 night in Aug 2022

4/10 Poor

Shanishka

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom was dirty and there were broken fixtures. The guests were loud. I made a reservation and it was changed to a smoking room.
Stayed 1 night in Aug 2022

2/10 Terrible

Kristen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super shady. Dirty. Stay somewhere else.
Stayed 1 night in Jul 2022

2/10 Terrible

oghenekaro

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First the front manager was very rude, secondly she refused to give me back my security deposit. Thirdly the hotel allows people to smoke weed and hang around. You don’t even know if you are safe. Room has smell, my allergies started due to the smell. I won’t advise anyone to stay in this hotel unless you trying to cut budget like I did but I regret it.
Stayed 1 night in Jul 2022

2/10 Terrible

Tiffiny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

robin

Stayed 1 night in Jul 2022