Ratings based on 177 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler from Madison, AL

Posted Jul 24, 2014
Anniversary night get away. Loved the room service.
5 out of 5
for Everyone
by Tami from Arizona

Excellent Hotel.

Posted Jun 9, 2014
The Westin is right in the middle of plenty of stuff to keep you busy while staying in the area. The hotel was very nice, clean and pleasing. The Room Service staff were the best I have dealt with.
5 out of 5
for Everyone
by Rab from Ottawa

Nice hotel that's in the middle of everything

Posted May 2, 2014
Cons: Free Wifi!
Location: Hotel is located close to the highway, airport, and has a new shopping outside the front door.
Hotel is located close to the highway, airport, and has a new shopping outside the front door. Room is clean, sheets/pillows are clean, lights are a little dim though. If you're staying for more than 1 night, you can receive a $5 coupon towards participating restaurants in the hotel if you decline turn-down service for each night. Monaco theatre is right outside the door as well as the Bridge Street Town Centre which is an upscale shopping district all within walking distance. Also in the area are numerous restaurants which are open late. The only downside to the hotel is that free WiFi is not included which didn't make any sense for this class of hotel.
2 out of 5
by Dog lover

Not the right hotel for us

Posted Apr 27, 2014
Pros: Very nice looking hotel with nice amenities I think. I'm not sure because I couldn't use them.
Cons: Just don't allow dogs the stay is too restrictive if you do have them
Location: The Space museum is cool, and they have kennels for dogs while you are there.
We came with 2 dogs and we were asked to have the dogs inspected by the manager before entering the Hotel. We were told that our dogs were larger than the 30 pound weight limit (I never saw this on the web site, but was assured it was there) but that they "wouldn't put us out" We had to sign a dog waiver that essentially prevented us from using any of the amenities, and incurred a $15/day cleaning fee and an additional $50 deposit. While walking our Golden Retriever and Carolina Dog to the room the a member of the housekeeping staff was visibly frightened and threw her hands above her head. These are not aggressive or vicious dogs, but family pets. We were told that many of the staff are afraid of dogs. We felt like we were walking on eggshells while we were there. This was not a relaxing or pleasurable stay and we left after 2 days. We wanted to go home and relax. I asked for a receipt but was told that there would be none because the room was ordered through Expedia.
5 out of 5
for Everyone
by A verified traveler

Great Hotel

Posted Apr 21, 2014
Very nice, clean hotel. Great location!!! Courteous and friendly staff. I'd definitely stay here again.
5 out of 5
for Everyone
by phil from Memphis, TN

Stay here in Huntsville

Posted Apr 20, 2014
First rate staff and amenities. Close to shopping and space museum.
4 out of 5
for Everyone
by Richard from Harvest, AL

Great night with shopping and pool.

Posted Apr 5, 2014
Had a wonderful stay. We actually live in the area but wanted a night away from home. My wife didn't have her swimsuit ao we just walk up Bridgestreet a ways and bought one. Wonderful stay and good price... Great value.
3 out of 5
by A verified traveler

Nothing special

Posted Apr 1, 2014
we booked this hotel thinking it would be really a special place but we found it to be just average.
4 out of 5
for Everyone
by Cindy

Great location! Quiet and clean!

Posted Mar 31, 2014
Pros: The quiet atmosphere. The clean room and lobby. The better than usual restaurant.
Cons: Provide free WiFi! I was shocked that this was not available.
Location: The shopping is great in this area. There is very nice movie theater withing walking distance.
We loved the view of the water feature behind the hotel. The staff was very friendly and helpful. It was very quiet in our room, even at night. The food in the restaurant was really good.
3 out of 5
by Amanda from Chicago

Lack of Attention and Customer Service

Posted Mar 20, 2014
Pros: Spa staff was great
Cons: Staff customer service and compassion to guest concerns
Location: great location next to a mall, very happy with that. we were at space camp nearby all day so we didn't really get a chance to explore much
Very disappointed with staff at hotel. Spa was great and restaurant staff was very accommodating. Front desk was awful. We were gone from our room from 10am-11pm and upon returning to our room it was never cleaned. We called front desk and we told them we just wanted to go to bed so we needed towels, tissue and toilet paper. A person came up from housekeeping and seemed annoyed. Upon check out it was mentioned and front desk said "because you booked on expedia there is nothing we can do" very disappointed with lack of attention, care or concern.