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Reviews of Travelodge by Wyndham Bracebridge

2 out of 5
Travelodge by Wyndham Bracebridge
320 Taylor Rd, Bracebridge, ON

Reviews

6.6
Rating 10 - Excellent. 78 out of 562 reviews" "
Rating 8 - Good. 191 out of 562 reviews" "
Rating 6 - Okay. 133 out of 562 reviews" "
Rating 4 - Poor. 86 out of 562 reviews" "
Rating 2 - Terrible. 74 out of 562 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Candid Frank

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
Under co struction and muddy
Stayed 2 nights in Apr 2024

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
Walked into a tiny dirty run down room and immediately went back to the front desk and said I could not stay under these conditions. I asked for a refund and was told to contact Expedia as I booked through them. The man was anything but polite or helpful. I tried to call Expedia 2x the man disconnected me and I never heard back. Terrible service
Stayed 1 night in Mar 2024

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
It was pleasant, they even had smoking rooms that we're away from the rest of the non smoking rooms. Staff were amazing
Stayed 1 night in Mar 2024

4/10 Poor

Stephen

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Travelodge on Mar 22, 2024
Greetings Stephen, and thank you for taking the time to tell us about your experience at Travelodge Brace Bridge . Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for staying at Travelodge Brace Bridge

6/10 Okay

Pamela

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Travelodge Front Desk on Mar 22, 2024
Greetings Ms. Pamela, and thank you for choosing Travelodge and for taking the time to provide feedback about your experience of staying with us. We strive to make each stay as pleasant and comfortable as possible, Please let us know your experience with us which will help us understand your issue. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Sylvia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
With construction on site, it must be challenging to keep facilities looking tidy! Although staff was helpful when we had problems getting our tv to work, it wasn't working well the second night either. We were also disappointed when our coffee maker was not fixed as promised. Perhaps spring and finalized construction will help with more consistent service.
Stayed 2 nights in Dec 2023
Response from Travelodge Bracebridge on Dec 25, 2023
Greetings Sylvia and thank you for taking the time to tell us about your experience at Travelodge Brace Bridge . Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for staying at Travelodge Brace Bridge

2/10 Terrible

fawad

Disliked: Cleanliness, staff & service, property conditions & facilities
Really bad experience
Stayed 1 night in Nov 2023
Response from Travelodge Front Desk on Dec 5, 2023
Dear Mr. Fawad, We apologise for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

4/10 Poor

Denise

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was under construction and was not told about it. It said Breakfast included. We got water, yogurt, granola bar apple that is not Breakfast.
Stayed 1 night in Nov 2023
Response from Travelodge Front Desk on Nov 22, 2023
Greetings Denise and thank you for choosing Travelodge and for taking the time to provide feedback about your experience of staying with us. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We are currently looking into ways to update our product. We regret for the inconvenience caused and we hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Terrible

Doug

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It hasn't been the best place for awhile but stayed for convenience. Will never stay again. Charging full price for rooms that should be closed. Room was filthy dirty. There is construction going on but is no reason why the rooms are disgustingly dirty. Toilet seat was broken/dirty, mold in the bathroom in several spots, stunk of urine and the walls/light switches were dirty. Soap and water is an easy/cheap solution. Will never go back even when new build us open because they dont care about customer service at all. Equipment was beeping and going at 8:15am when there is a 9 oclock bi law. Wyndham should be embarrassed to have their name on this place.
Stayed 1 night in Oct 2023
Response from Travelodge Frontdesk on Oct 30, 2023
Greetings Mr. Doug and thank you for choosing Travelodge and for taking the time to provide feedback about your experience of staying with us. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We are currently looking into ways to update our product, but this does not excuse the stained toilet. We have shared your experience with the management so the necessary steps can be taken. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Sean

Traveled with partner
Liked: Cleanliness, staff & service
Although the property is under construction as they are building a 5 storey hotel, we were super impressed with how clean the room was, how big the room was and how quiet it was. We would stay here again for sure.
Stayed 1 night in Oct 2023
Response from Travelodge Front Desk on Oct 30, 2023
Hi Sean, thank you for taking the time to leave us such nice review! We're happy to hear that you loved staying with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.

4/10 Poor

Mallory

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom had mold, everything looked very old and dirty.
Stayed 3 nights in Oct 2023
Response from Travelodge Front Desk on Oct 30, 2023
Dear Valued Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Good

Valerie

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Travelodge Front Desk on Oct 30, 2023
Hi Valerie, thank you for taking the time to leave us such a nice review!

2/10 Terrible

SHANNON, Sudbury

Traveled with family
Disliked: Cleanliness, property conditions & facilities
It's is under construction! Construction garbage, dirt piles and heavy equipment. Would not have stayed had we known. Room was listed as two queen and a double. We got two doubles and a queen. Listed as having a "sundeck" got a tiny dirty square of a deck surrounded by construction garbage.
Response from Travelodge on Sep 27, 2023
Greetings Shannon and thank you for choosing Travelodge and for taking the time to provide feedback about your experience of staying with us. We would like to start by apologizing to you for not meeting your expectations. We would like to bring to your notice that the construction is not on the sight where your rooms are. Secondly, We have provided you the room with two queen beds and a pullout couch which has a nice sundeck facing the woods. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Regards Travelodge Bracebridge.

2/10 Terrible

Stephen

Disliked: Cleanliness, property conditions & facilities
Response from Travelodge Bracebridge Team on Sep 15, 2023
Greetings Stephen and thank you for choosing Travelodge and for taking the time to provide feedback about your experience of staying with us. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

8/10 Good

adam

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The building was under construction and there was a lot of construction in the area that was not listed on their website. Staff was polite and very helpful. Made for very nice overall. Maybe just a little overpriced
Stayed 1 night in Aug 2023
Response from Travelodge on Aug 17, 2023
Hi Mr. Adam, and thank you for choosing Travelodge and for taking the time to provide feedback about your experience of staying with us. We would like to start by apologizing to you for not meeting your expectations. However, our complete Travelodge team is working together to make guest experience as nice as we can.Just to bring to your notice that we have already put a notice on the website regarding construction. We hope that you will give us the opportunity to serve you again in the future. Thank you for staying at Travelodge Brace Bridge

2/10 Terrible

margaret

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very disappointed in this property. Wasn’t advised it was under construction. The toilet wasn’t anchored to the floor, no WI FI when we got there. A chair my husband sat in - the leg broke off which could have been an accident waiting to happen. And no breakfast because of construction and we’re compensated with a coffee pot in the room!!!!! This place should not have been open while under construction. Very disappointed with the price we paid. Would not recommend to anyone at the present time. Also 2 telephone calls at 4:13am
Stayed 1 night in Aug 2023
Response from Travelodge on Aug 17, 2023
Thank you for taking the time to share your experience with us at Travelodge Brace Bridge. We strive to provide gracious, engaging and caring service. We are so sorry to hear you were disappointed in the fact that we are not serving buffet breakfast. However, as informed to you at check in we provide packed breakfast bags and we do have a coffee machine. We have checked with admin and they have confirmed that your chair was changed immediately. Our apologies for any inconvenience caused. We appreciate your feedback in regard to these matters, as we continually work to improve our guest experience.

8/10 Good

Simcoe

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
The site is under construction, but did not impact the stay in our rooms. It was pet friendly, and there is a pretty garden and attached trail to walk on directly across the street. Thanks for your hospitality.
Stayed 1 night in Jul 2023
Response from Travelodge on Aug 17, 2023
Hi Simcoe, thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved staying with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.

2/10 Terrible

Caitlin

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Property currently looks completely different than pictures advertised. The whole front area is under construction. The pool is closed. On check in the room was hot and musty smelling, and I found a bed bug in one bed. Hotel refused a refund but Expedia was more than helpful and offered alternative accommodations (I had already gone and checked in somewhere else).
Response from Travelodge Bracebridge on Jun 26, 2023
Dear Caitlin, thank you for taking the time to share your experience with us at Travelodge Brace Bridge. We strive to provide gracious, engaging and caring service. We are so sorry to hear you were disappointed with us, however it is posted on our website that we are upgrading our parking lot for which inconvenience caused is regretted. Moreover, we have no complain what so ever for bedbug, as pest control is done regularly by a professional company in our hotel. Our team knows the value of every customer, hence they also offered you a free upgrade to highest available category at no additional cost, to which you denied. We would appreciate if you give us a fair chance so we can show you our true level of service.

4/10 Poor

victor

Stayed 1 night in Jun 2023
Response from Front Desk on Jun 5, 2023
Greetings Mr. Victor, and thank you for taking the time to tell us about your experience at Travelodge Brace Bridge . Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for staying at Travelodge Brace Bridge

2/10 Terrible

Disa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place should be closed. They are building a new place and they existing units are going to be torn down. the parking lot is ripped up and there are large garbage bins and building materials in the parking lot -- roof trusses. The access to the front lobby was dangerous, rubble, broken patio stones, sand piles, unbelievable! The continental breakfast was a brown paper bag with expired yogurt and an old shrivelled up apple. The room itself stunk like old stale cigarettes and was dirty. The patio door was difficult to open and close. They advertised 2 patio chairs and a table on a nice deck outside the room, but it was an old deck and no chairs or table on it and looked into a neighbours backyard, no fencing or privacy between them. The air conditioner was loud and squealed. The TV volume would not turn up and the closed captioning was distorted so you could not read it. All in all it was TERRIBLE.
Stayed 1 night in Apr 2023
Response from Front Desk on Apr 21, 2023
Greetings Ms. Disa Street, and thank you for choosing Travelodge and for taking the time to provide feedback about your experience of staying with us. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We would like to bring to your notice that currently we are not closing any part of the property and we are fully operational. Due to snow we were not able to clean the parking lot. However, now that we do not have any snow, the cleaning is already started. Usually patio doors are difficult to open in winter due snow, and we only provide chairs on patio in summer. Regarding the construction we have already put the information on our Wyndham website. However, once the cleaning is done in coming days there will be no further disturbance to guests due to construction work. We once again apologize for inconvenience caused. We hope you choose to stay with us again, so we can show you our true level of service.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Travelodge Front desk on Mar 31, 2023
Hi Bill, thank you for taking the time to leave us such a nice review! We're happy to hear that you loved staying with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.

4/10 Poor

Rajeshbhai

Stayed 1 night in Feb 2023
Response from Travelodge Front desk on Mar 31, 2023
Dear Mr. Rajesh, thank you for taking the time to tell us about your experience at Travelodge Brace Bridge . Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for staying at Travelodge Brace Bridge

8/10 Good

Maureen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Travelodge Bracebridge on Feb 5, 2023
Thank You Maureen, We are glad you liked staying with us.

10/10 Excellent

Kevin, Toronto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Ok
Stayed 1 night in Dec 2022
Response from Travelodge Bracebridge on Jan 3, 2023
Hi Kevin, thank you for taking the time to leave us such a nice review! We're happy to hear that you loved staying with us.

4/10 Poor

Tim

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Wasn’t expecting to stay on a construction site. The kids were disappointed the playground was gone. Perhaps update the photos to reflect current condition of the property. Service was great tho.
Stayed 2 nights in Dec 2022
Response from Travelodge Bracebridge on Jan 3, 2023
Greetings Tim and thank you for choosing Travelodge and for taking the time to provide feedback about your experience of staying with us. We would like to start by apologizing to you for not meeting your expectations. We will share your feedback with our concerned team and make the necessary changes.

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2022

8/10 Good

catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would go back
Surprisingly clean and in good shape. The lobby wasn’t as clean and was worn down. Very comfortable beds. Nice deck off back to sit.
Stayed 1 night in Oct 2022
Response from Travelodge Team on Oct 14, 2022
Dear Catherine, thank you for taking the time to leave us such a nice review! We're happy to hear that you loved staying with us. We have shared your feedback to management and rest assured the needful will be done in time. We would love to serve you again in the future. Thank you for staying at Travelodge Brace Bridge

10/10 Excellent

Forrest

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly owner and staff
Stayed 1 night in Oct 2022
Response from Travelodge Team on Oct 14, 2022
Hi Forrest, thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved staying with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.

8/10 Good

Heather

Stayed 1 night in Sep 2022
Response from Travelodge Team on Oct 4, 2022
Hi Heather, thank you for taking the time to leave us such a nice review! We're happy to hear that you loved staying with us.

10/10 Excellent

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and fast check in. The beds were really comfortable.
Stayed 1 night in Sep 2022
Response from Travelodge Team on Oct 4, 2022
Hi Stephanie, thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved staying with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.

6/10 Okay

Evlyn

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I found the room and bathroom rundown and the so called continental breakfast very disappointing. I appreciate that this location is about to build a 5 storey new facility but they need to do much more to attract and hold customers until the new motel is completed. Staff were great but the motel was not.
Stayed 2 nights in Sep 2022
Response from Travelodge Front Desk on Sep 17, 2022
Dear Evlyn, We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

6/10 Okay

Adam

Liked: Cleanliness, staff & service
Not the best in town
Staff is super friendly. Rooms are really dated. Seems like they haven’t changed since the 90s. My sister stayed at the Quality Inn in Bracebridge the same night and her room was much nicer for not much more money. I would suggest it first but use this Travelodge as a back up.
Stayed 1 night in Sep 2022
Response from Travelodge Front Desk on Sep 13, 2022
Greetings Adam and thank you for choosing Travelodge and for taking the time to provide feedback about your experience of staying with us. We strive to make each stay as pleasant and comfortable as possible, and we will share your comments to concerned team so the needful can be done. We hope that you will give us the opportunity to serve you again in the future. Thank you for staying at Travelodge Brace Bridge

2/10 Terrible

Angela

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK HERE! This hotel has many smoking rooms which I did not notice when booking. I am 8 months pregnant, a non-smoker and traveling with my husband and 3 year old child. Upon calling the morning of to see if an early check-in was possible I was told no. I was told that no rooms in the entire hotel would be clean before 3pm. Then I was told that an early check-in would cost $80. I have stayed in Bracebridge many many times and never encountered this. When it was mentioned that I had booked a smoking room I explained that was a mistake and my family and I would be unable to stay there for health reasons, I was told "too bad." They refused to swap rooms or issue a refund. Then they said that I had not selected that I had a child with me and that would be an extra $20. They explained that they had and were just directly charging my credit card for all these extra fees as we spoke. I called back and spoke to the front desk manager at 9am and they were even more rude than the first person who called themselves the owner and said they were not responsible for my mistake and failure to read. I literally have no idea how this place is still in business or under franchise with Wyndham - unbelievable.
Stayed 1 night in Sep 2022
Response from Travelodge Team on Oct 14, 2022
Greetings Ms. Hudson, and thank you for choosing Travelodge and for taking the time to provide feedback about your experience of staying with us. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. We would like to bring to your notice that your reservation was booked for 10 Sep Saturday, when all hotel rooms were sold out. We always take care of our guest and do what best is possible in our capacity. We would also like to add that our early check in charge is 20 per hour (subject to availability as we are most o the time sold out in Sep Weekends) and not 80, also we have not charged you anything extra for your booking. We respect all our guest and ensure no staff is rude with any guest whatsoever. we hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service
Good value. Very clean and comfortable beds. Friendly staff.
Stayed 2 nights in Sep 2022
Response from Travelodge Front Desk on Sep 13, 2022
Hi David, thank you for taking the time to leave us such a nice review! We're happy to hear that you loved staying with us. We hope that you will give us the opportunity to serve you again in the future. Thank you for staying at Travelodge Brace Bridge

6/10 Okay

Brenda, Colorado Springs

Traveled with family and small children
Liked: Cleanliness, staff & service
Dated but clean
Stayed 1 night in Sep 2022
Response from Travelodge Front Desk on Sep 13, 2022
Greetings Brenda and thank you for taking the time to tell us about your experience at Travelodge Brace Bridge . Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for staying at Travelodge Brace Bridge

4/10 Poor

Sarah

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The area it was situated in was good as it wasnt far from santas village and close to walmart. The staff were very friendly. But I will not stay again though due to bath plug broken, coffee maker in room broken, screen door on patio broken, and 1 bed tilted down at the head. Kids found a lot of debris and old popcorn under the beds when playing. Pool was not heated as stated and breakfast was an apple, yogurt and drinks.
Stayed 1 night in Sep 2022
Response from Travelodge Front Desk on Sep 9, 2022
Greetings Ms. Sarah, and thank you for choosing Travelodge and for taking the time to provide feedback about your experience of staying with us. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We have forwarded your email to the concerned team, so the needful can be done in time. we hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Dawna

Traveled with family and small children
Staff was friendly. Rooms were okay. My kid found someone’s used tooth flosser under the bed.
Stayed 1 night in Aug 2022
Response from Travelodge Front Desk on Sep 4, 2022
Greetings Dawna, and thank you for taking the time to tell us about your experience at Travelodge Brace Bridge . Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for staying at Travelodge Brace Bridge

2/10 Terrible

Katherine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and quite large. Great for a basic overnight stay. Pool was nice as well.
Stayed 1 night in Aug 2022
Response from Travelodge Front Desk on Sep 4, 2022
Hi Steven, thank you for taking the time to leave us such a nice review! We're happy to hear that you loved staying with us.

10/10 Excellent

Nadira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Travelodge Front Desk on Sep 6, 2022
Hi Nadira, thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved staying with us.

6/10 Okay

Verified traveler

Traveled with group
Liked: Room comfort
Do not recommend !
positive outdoor pool small deck with two chairs to sit on just outside patio doors to room Beds comfy Negatives screen door to patio is not attached, therefore could not leave patio doors open for long due to flies entering room. coffee machine did not work refrigerator had no door panel to freezer part of it bathroom really small bathroom door did not close all the way breakfast was in a bag. it contained 1 granola bar, 1 apple, 1 bottle of water, 1 juice box and 1 small container of yogurt. Not much of a breakfast especially if you have kids with hungry appetites! however a coffee dispenser machine is available for different drinks at the main lobby. Pool hours are limited. closes at 7pm. Not a great idea when kids stay at this motel. I paid 245.00 a night to stay there with one child. I strongly do not recommend for families with kids as pool hours are limited! Also for the amount of money i paid for an overnight, the motel can do much better than a poor man's breakfast in a bag!
Stayed 2 nights in Aug 2022
Response from Travelodge Team on Oct 14, 2022
Dear Valued Customer, thank you for choosing Travelodge and for taking the time to provide feedback about your experience of staying with us. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We are currently looking into ways to update our product to give you a better experience. we hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Poor

Bill

Stayed 1 night in Aug 2022

4/10 Poor

Paul

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Ordered a limited wheelchair access room (false advertising) no access shower only a bathtub… Sliding door broken stayed in room 25, Will never stay again
Stayed 1 night in Aug 2022
Response from Travelodge Front Desk on Sep 4, 2022
Dear Valued Guest, Thank you for writing to us. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our management, so they can do the needful. We hope you choose to stay with us again, so we can show you our true level of service.

2/10 Terrible

Steve

Traveled with family and small children, Business traveler
Disliked: Staff & service, property conditions & facilities
Disgusting property! Torn carpets. Smelled like pee.Door didn’t lock. ( had to put a suitcase in front of it) asked for my money back Expedia called the hotel and they refused. We travelled home. We lost our money and I didn’t feel safe with my 1 year old to stay there! Horrible service at Travel lodge. I will ensure to boycot this hotel and owner.
Stayed 1 night in Aug 2022
Response from Travelodge Team on Oct 14, 2022
Greetings Mr. Steve, and thank you for taking the time to tell us about your experience at Travelodge Brace Bridge . Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for staying at Travelodge Brace Bridge

8/10 Good

Mona

Stayed 2 nights in Aug 2022

8/10 Good

Charlene

Stayed 1 night in Aug 2022
Response from Travelodge Front Desk on Sep 6, 2022
Hi Nadira, thank you for taking the time to leave us such a nice review! We're happy to hear that you loved staying with us.

10/10 Excellent

Verica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was awakened at times by traffic, and maybe the property isn’t as soundproof due to its age. But otherwise, l enjoyed my stay. The concierges were extremely helpful, friendly and took care of us.
Stayed 3 nights in Aug 2022
Response from Travelodge Front Desk on Sep 4, 2022
Thank you from the Travelodge staff, we take pride in serving you. Regarding the traffic we have forwarded your email to the concerned team, so the needful can be done. Hope to see you soon at our property.

8/10 Good

Polly

Stayed 1 night in Jul 2022

2/10 Terrible

Kelly

Stayed 1 night in Aug 2022

4/10 Poor

Jen

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. It was just very dirty considering how much I paid. There is so much maintenance to do that I suspect ownership has simply given up and it will be torn down soon and replaced with a hotel style property.
Stayed 2 nights in Aug 2022
Response from Travelodge Front Desk on Sep 6, 2022
Dear Valued Guest, Thank you for writing to us. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback to the concerned team. We hope you choose to stay with us again, so we can show you our true level of service.