Private beach nearby, sun loungers, beach umbrellas, beach towels
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Reviews of Jaz Makadi Saraya Palms - All Inclusive

4 out of 5
Jaz Makadi Saraya Palms - All Inclusive
Madinat Makadi, Safaga Road, P.O. Box 178, Makadi Bay

Reviews

9.0

Wonderful

Rating 10 - Excellent. 49 out of 78 reviews" "
Rating 8 - Good. 22 out of 78 reviews" "
Rating 6 - Okay. 3 out of 78 reviews" "
Rating 4 - Poor. 2 out of 78 reviews" "
Rating 2 - Terrible. 2 out of 78 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Assad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service but too intimate for me
Smaller complex than we are use to pool area also small Service was excellent just depends whether your prefer this more quieter intimate setting
Stayed 1 night in Jan 2024
Response from Mahmoud Abdel Aziz on Jan 16, 2024
Dear Mr. Assad,Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Jaz Makadi Saraya Palms. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.Sunny greetings from Jaz Saraya palms

10/10 Excellent

richard

Stayed 3 nights in Jan 2024

10/10 Excellent

Arkadiusz

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This four-star hotel exceeded our expectations. With amazing location among greenery next to a golf course, excellent food in all-inclusive restaurants, high cleaning standards and professional staff (including very helpful and friendly Negm at the reception desk), you cannot go wrong with this choice. It's an excellent value for money. Highly recommended.
Stayed 3 nights in Dec 2023
Response from Mahmoud Abdel Aziz on Dec 17, 2023
Dear Mr. Arkadiusz,Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Jaz Makadi Saraya Palms. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.Sunny greetings from Jaz Saraya palms

10/10 Excellent

William

Stayed 7 nights in Nov 2023
Response from Mahmoud Abdel Aziz on Dec 12, 2023
Dear Mr. William,Thank you for choosing Jaz Makadi Saraya Palms to spend your holiday. My team and I would also like to thank you for your critical and valued feedback.We are extremely committed to delivering the perfect holiday experience for each and every guest and are so pleased that you enjoyed your stay here with us and would also like to thank you for your wonderful comments about our cleanliness, food, staff, activities and service.We very much hope to have the pleasure to welcome you back again soon.Best RegardsJaz saraya Palms Team

10/10 Excellent

Islam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Naghme

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds! 10 min walk to the beach but there were shuttles all day. All around a wonderful stay! The staff was very accommodating and went out of their way to make sure you had everything you need! Thank you!
Stayed 5 nights in Mar 2023
Response from Mahmoud Abdel Aziz on Mar 17, 2023
Dear Ms. Naghme,Thank you very much for your great review of our hotel. We are very pleased to hear that you had such a wonderful time in our hotel and that you were so satisfied with everything. Thank you so much for all your wonderful words about our service and staff. We would be very happy to welcome you again soon and send you sunny greetings from the Red Sea until then.Your Jaz Makadi Saraya Palms Hotel team

10/10 Excellent

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect stay
Stayed 3 nights in Feb 2023
Response from Ahmed khamis on Feb 7, 2023
Dear Mr. Mohamed,Thank you very much for your great review of our hotel. We are very pleased to hear that you had such a wonderful time in our hotel and that you were so satisfied with everything. Thank you so much for all your wonderful words about our service and staff. We would be very happy to welcome you again soon and send you sunny greetings from the Red Sea until then.Your Jaz Makadi Saraya Palms Hotel team

10/10 Excellent

bhanu

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional service by staff
Response from Mahmoud Abdel Aziz on Jan 5, 2023
Dear Mr. Bhanu,Thank you very much for your great review of our hotel. We are very pleased to hear that you had such a wonderful time in our hotel and that you were so satisfied with everything. Thank you so much for all your wonderful words about our service and staff. We would be very happy to welcome you again soon and send you sunny greetings from the Red Sea until then.Your Jaz Makadi Saraya Palms Hotel team.

8/10 Good

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Mahmoud Abdel Aziz on Jan 5, 2023
Dear Mr. Mohamed,Thank you very much for your great review of our hotel. We are very pleased to hear that you had such a wonderful time in our hotel and that you were so satisfied with everything. Thank you so much for all your wonderful words about our service and staff. We would be very happy to welcome you again soon and send you sunny greetings from the Red Sea until then.Your Jaz Makadi Saraya Palms Hotel team.

8/10 Good

Basma

Stayed 4 nights in Sep 2022
Response from Mahmoud Abdel Aziz on Sep 16, 2022
Dear Ms. Basma, Thank you very much for your great review of our hotel. We are very pleased to hear that you had such a wonderful time in our hotel and that you were so satisfied with everything. We would be very happy to welcome you again soon and send you sunny greetings from the Red Sea until then. Your Jaz Makadi Saraya Palms Hotel team.

10/10 Excellent

Darrion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional - felt truly cared for, not alone
This trip was exceptional due to the welcome back or new staff friendliness - feeling 'cared for' after lockdown isolation meant a great deal to me. I felt more at home than with my family. Wallah!! (I swear) As a solo traveller, i didnt feel alone AT ALL.... staff and management alike made me feel I was a valued guest and friend. I normally read 3 or 4 thick books per week on holiday. I was such a social butterfly, i struggled to find time to read. For my personality - that was amazing. I must say many indivuals made my holiday amazing, but Anna the Customer Service lady is a superstar. We clicked immediately. She checked on me and assisted me over and above my expectations. Thank you doesn't cover how grateful i was. Chef Emad made it his mission to make sure i had something to eat when my limited eating habits must have been a nightmare for him. I LOVED my food. So a big THANK YOU to him and all restaurant staff. The waiters there are beyond wonderful. They work long hours and are always so helpful and cheerful, AND efficient!! I admit I had a blip with my shower the first day, but it was dealt with immediately. (Bearing in mind the hotel had been unused during lockdown, there must have been odd minor issues in some rooms). BUT, there is no way MY issue could have been resolved any faster. The animation team and pool staff deserve praise for thier work too. Mr Ayman was so helpful and caring. If im honest, im miserable at home, cant wait to go back!!
Stayed 10 nights in Oct 2021
Response from Anna Melnikova on Dec 27, 2021
Dear Darrion, Thank you so much for your valued feedback and sharing your impressions with us. We are truly delighted you had such wonderful time here and we are thrilled to provide excellent service for each and every guest. We do hope that you will visit us very soon and give an opportunity to serve you. Best regards, Jaz Makadi Saraya Team

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Anna Melnikova on Dec 27, 2021
Dear Donna, Thank you very much for your high rating and we do hope to have the pleasure of welcoming you again soon.

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful gardens & good quality food
On checking in my room was not as described. I spent the first day of my holiday sat in reception waiting for a arrogant unprofessional Junior Manager to rectify. Several members from the hotel team made apologies for his behaviour and explained he was unwell & sick... However overall the staff at this hotel are wonderful and go out of their way to make you feel welcome & your stay enjoyable. Rooms are spotlessly clean fantastic housekeeping and the gardens are beautiful.
Fantastic housekeeping
Stayed 5 nights in Nov 2021
Response from Mahmoud Abdel Aziz on Nov 21, 2021
Dear Mrs. Rebecca, Thank you for choosing Jaz Makadi Saraya Palms to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are so pleased that you enjoyed your stay here with us and would also like to thank you for your wonderful comments. We very much hope to have the pleasure to welcome you back again soon.

10/10 Excellent

Ingy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021
Response from Mahmoud Abdel Aziz on Nov 13, 2021
Dear Ms. Ingy, Thank you for choosing Jaz Makadi Saraya Palms to spend your holiday. My team and I would also like to thank you for your valued feedback. kindly asking your kind support for more explanation for your feedback to improve our service. We very much hope to have the pleasure to welcome you back again.

10/10 Excellent

Marian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing vacation
It was such a relaxing and friendly hotel all employees from receptionist, bar man ,animation team , restaurant all try to make a wonderful stay for us above all they made a surprising birthday party to my little kid thank you so much jaz saraya
Stayed 4 nights in Sep 2021
Response from Mahmoud Abdel Aziz on Oct 11, 2021
Dear Ms. Marian, Thank you for choosing Jaz Makadi Saraya Palms to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are so pleased that you enjoyed your stay here with us and would also like to thank you for your wonderful comments. We very much hope to have the pleasure to welcome you back again soon.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good from far but far from good
Ok
Stayed 2 nights in Sep 2021
Response from Mahmoud Abdel Aziz on Sep 29, 2021
Dear Valuable Guest , Thank you for choosing Jaz Makadi Saraya Palms to spend your holiday. My team and I would also like to thank you for your valued feedback. kindly asking your kind support for more explanation for your feed back to improve our service. We very much hope to have the pleasure to welcome you back again.

10/10 Excellent

Rosemary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service EVER
What makes a good hotel? The staff! And the staff at this hotel are absolutely amazing. The hotel, food, drinks, ammenities etc are all incredible...but I cannot begin to say how good the staff are. From bus boy to managing director there is a smile and eagerness to make sure you enjoy your stay. I would personally like to thank Mr Mohammed the restaurant manager who went above and beyond to make sure our stay was exceptionally comfortable. Even arranging for our table to be decorated and a cake for our anniversary. Thank you sir, you touched my heart. I would recommend this hotel to anyone who appreciates attention to detail and amazing service. Thank you all at Saraya Palms, you were fabulous 💚⭐⭐⭐⭐⭐💚
Stayed 2 nights in Sep 2021
Response from Mahmoud Abdel Aziz on Sep 29, 2021
Dear Valuable Guest , Thank you for choosing Jaz Makadi Saraya Palms to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are so pleased that you enjoyed your stay here with us and would also like to thank you for your wonderful comments. We very much hope to have the pleasure to welcome you back again soon.

10/10 Excellent

Abdelrahman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent gateway
amazing hotel, almost everything is perfect, the hotel itself, the service, pools, aqua park, beach, shams restaurant. all is perfect, one small comment is that the bed could be better in terms of comfort and cleanliness. they are good but could be better.
Stayed 2 nights in Sep 2021
Response from Mahmoud Abdel Aziz on Sep 7, 2021
Dear Valuable Guest , Thank you for choosing Jaz Makadi Saraya Palms to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are so pleased that you enjoyed your stay here with us and would also like to thank you for your wonderful comments. We very much hope to have the pleasure to welcome you back again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Mahmoud Abdel Aziz on Aug 2, 2021
Dear Valuable Guest , Thank you for choosing Jaz Makadi Saraya Palms to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are so pleased that you enjoyed your stay here with us and would also like to thank you for your wonderful comments. We very much hope to have the pleasure to welcome you back again soon.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very well trained, very polite,curtious and extremely helpful...
Stayed 3 nights in Jul 2021
Response from Mahmoud Abdel Aziz on Aug 2, 2021
Dear Valuable Guest , Thank you for choosing Jaz Makadi Saraya Palms to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are so pleased that you enjoyed your stay here with us and would also like to thank you for your wonderful comments. We very much hope to have the pleasure to welcome you back again soon.

4/10 Poor

Ahmed

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

Amr

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Mahmoud Abdel Aziz on Aug 2, 2021
Dear Mr. Amr, Thank you for choosing Jaz Makadi Saraya Palms to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are so pleased that you enjoyed your stay here with us and would also like to thank you for your wonderful comments. We very much hope to have the pleasure to welcome you back again soon.

10/10 Excellent

Heba

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2021
Response from Mahmoud Abdel Aziz on Aug 2, 2021
Dear Ms. Heba, Thank you for choosing Jaz Makadi Saraya Palms to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are so pleased that you enjoyed your stay here with us and would also like to thank you for your wonderful comments. We very much hope to have the pleasure to welcome you back again soon.

10/10 Excellent

amr

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Mahmoud Abdel Aziz FOM on Jun 19, 2021
Dear Mr. Amr, Thank you for choosing Jaz Makadi Saraya Palms to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are so pleased that you enjoyed your stay here with us and would also like to thank you for your wonderful comments. We very much hope to have the pleasure to welcome you back again soon.

10/10 Excellent

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect vacation
Hey, it was amazing holidays! Great service, tasty food and comfortable rooms! So kind and nice people everywhere. It was pleasure! Animation always make us more and more happy with their activities and dances. I never forget you, guys :D thank for everything. See you soon!
Stayed 4 nights in Mar 2020
Response from Mahmoud Abdel Aziz FOM. on Mar 11, 2020
Dear Mr. Ahmed ear Guest, Thank you for choosing Jaz Makadi Saraya Palms to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are so pleased that you enjoyed your stay here with us and would also like to thank you for your wonderful comments. We very much hope to have the pleasure to welcome you back again soon.

10/10 Excellent

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Mahmoud Abdel Aziz FOM. on Mar 11, 2020
Dear Mr. Ahmed, ear Guest, Thank you for choosing Jaz Makadi Saraya Palms to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are so pleased that you enjoyed your stay here with us and would also like to thank you for your wonderful comments. We very much hope to have the pleasure to welcome you back again soon.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Beach was amazing Nice pool tooo
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except the food was horrible Also there is no beach which it wasnt a good thing
Stayed 5 nights in Oct 2019
Response from Mohamed Darwish on Dec 1, 2019
Dear Guest, Thank you for your recent visit to the Steigenberger Makadi and appreciate you taking the time to leave detailed feedback regarding your stay via trip advisor. While it is very challenging to hear that a guest's stay fell below our typical high standards for the hotel, feedback from our guests is invaluable in helping us to ensure that future guests do not encounter same concerns. Considering your overall experience at our resort; please accept our sincere apologies for any disappointment that occurred during your stay. We wish you would have contacted anyone of the management team earlier; it would have been a pleasure to listen to your concerns in person in the beginning of your stay, giving us the chance to make things right for you and assist you in enjoying your stay with us. We take pride in the services we offer to our guests and are always striving to improve on them. We are equally disappointed that we did not meet with your expectations on this occasion hence we would value the opportunity to welcome you back at our resort soon to restore your confidence in our hospitality levels. Should we convince you to return? Best Regards Hotel Management

10/10 Excellent

Sherif, Ottobrunn

Traveled with family
Liked: Cleanliness, staff & service
very clean, friendly staff ,, needs renovation ,doors ,bathroom , tv connection. need maintenance.
Stayed 12 nights in Oct 2019

8/10 Good

ahmed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a family vacation
I am a repeater guest at Jaz Makadi, we booked six rooms for my family, On behalf of my family, I would like to express my deep grateful for the kind concern during our stay at Jaz Makadi Saraya. We extremity appreciate the kind hospitality, helping, caring, and attention during that period specially from the front office and food & beverage departments. I do believe that's the best performance.
Stayed 4 nights in Sep 2019

6/10 Okay

Abdalla

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Average hotel
Reception is slow. We booked in this hitel because we saw the aqua park pictures in the hotel’s pictures. However, we discovers that they don’t have one and we have to go to another jaz hotel. Yes we have a free access for it and it is not so far ( by car or their bus, but it’s not a walking distance) but they’re not honest in putting pictures that don’t exist in their picture. This hotel is not overlooking the beach. It’s about 700 m far. You can walk it in 10 mins. Also, the golf picture is edit d by photoshop. It’s not that green that you see in the picture. Food buffet doesn’t have many options, but you’ll find something to eat. Children pool is soooo small. I don’t think it can take more than 2 families. In general, I wouldn’t pay such an amount for this hitel, there’s nothing at all to do,
Stayed 1 night in Aug 2019

4/10 Poor

Ahmed

Disliked: Staff & service, property conditions & facilities
They must lower the price per night
Small pools. Lack of food variety and quality. Poor snacks. High price for the provided services and facilities.
Stayed 3 nights in Apr 2019
Response from Ayman Fawzy on Aug 28, 2019
Dear Mr. Ahmed, Thank you for that helpful review and we are sure that the food taste was very good for you and your family as we have our main concern is tasty food. Snacks is reviewed as one of the best snacks as it is all home made food which give the taste. We will be very happy to welcome you again to give you wonderful experiance Best regards

8/10 Good

Tamer

Liked: Cleanliness, staff & service
Nice experience
Stayed 4 nights in Aug 2019
Response from Ayman Fawzy on Aug 28, 2019
Dear Mr. Tamer, Thank you very much for your nice review and we always will be looking forward to welcome you soon at Jaz Saraya Palms. Best regards

10/10 Excellent

Zafir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from Ayman Fawzy on Aug 28, 2019
Dear Mr. Zafir, Thank you very much for your nice review and we always will be looking forward to welcome you soon at Jaz Saraya Palms. Best regards

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Ayman Fawzy on Aug 28, 2019
Dear Mr. Ahmed, Thank you very much for your nice review and we always will be looking forward to welcome you soon at Jaz Saraya Palms. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasure stay in Jaz Saraya Palms
The hotel was really excellent in everything i was really happy staying for 5 days and i will make it again, special thanks to Mr. Ahmed Kamal and Mr. Mahmoud Abdel Aziz in the reception hotel and Mr. Talaat the waiter in the main restaurant, they were really helpful and cooperative.
Stayed 4 nights in Jul 2019
Response from Ayman Fawzy on Aug 28, 2019
Dear Guest, Thank you very much for your nice review and we always will be looking forward to welcome you soon at Jaz Saraya Palms. Best regards

10/10 Excellent

Ahmad, Mansoura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All things was very good Thanks to all staff Wish to go back again
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing and great place specially food court at the beach and the aquapark but the food variety was very poor
Stayed 2 nights in Apr 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas 2018
Was a great choice had large three bedroom unit for 5 adults food was great and lots of activity to get involved in staff was so friendly. And went out of there way to make our vacation great
Stayed 8 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice. Clean. Friendly staff staff. Every thing is fine. Only the food variety could be better.
Stayed 4 nights in Sep 2018

8/10 Good

US-Engineer, Peoria, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious hotel and very high quality food (the best for a frequent traveler). Manager Mr. Ayman is a hand on manager that watches over all processes and talks to guests about their experience, takes feed back and applies properly. Although there were many maintenance issues, maintenance staff was very responsive and fixed things on the spot. The only complaint I would pose is related to the security gate that delayed our driver to the point that we were about our miss our ride. Heard from other guests that this is deliberate to force guests to use local provided very expensive transportation provided by the company that manages all hotels in the area. Potential for improvements: 1- A larger screen TV that is suitable for the very large living room. 2- A microwave in the kitchen 3- Universal electric outlets or at least large diameter plug ins.
Stayed 3 nights in Jul 2018

6/10 Okay

Susan

Disliked: Staff & service
Better hotels in Makardi
Great golf course, lousy food and drinks, WiFi is appalling.
Stayed 9 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Reham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jacques

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
To much problems with the technical equipment of the rooms.
Stayed 9 nights in Nov 2023

8/10 Good

Maxim

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Louisa Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten eine sehr entspannte Zeit. Das Hotel bietet einen guten Service in allen Bereichen. Wir wurden jeden Tag nach der Zimmerreinigung mit einer schönen Figur aus Handtüchern von Mohamed überrascht. Die Poolanlage ist sehr schön und ruhig. Das Zimmer war sehr groß, wir hatten genügend Platz und einen schönen Ausblick auf Palmen und den Pool. Das Einzige was uns gestört hat, ist dass das Kartenschloss an der Zimmertüre nicht immer funktioniert hat und die Cocktails in der Bar waren nicht wirklich gut und lieblos angerichtet. Ansonsten alles top. Wir würden wieder kommen!
Stayed 5 nights in Oct 2023
Response from Mahmoud Abdel Aziz on Oct 7, 2023
Sehr geehrte Frau Louisa,wir freuen uns, dass Sie für Ihren Urlaub das Jaz Saraya Palms Hotel gewählt haben und bedanken uns, dass Sie sich die Zeit genommen haben, uns zu bewerten.Es freut uns sehr, dass Sie Ihren Aufenthalt bei uns genossen und sich bei uns wohlgefühlt haben.Seien Sie versichert das wir Ihre Kritikpunkte zur Kenntnis genommen haben, und diese mit den Zuställigen Abteilungsleitern besprechen werden um Verbesserungen einzuleiten.Das ganze Jaz Saraya Palms Team würde sich sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenIhr Jaz Saraya Palms Management Team