Ratings based on 3 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.0 Service & staff
4.7 Room comfort
4.3 Hotel condition
They paid and stayed.
by A verified traveler
What you expect from hurghada.Posted Jul 27, 2015
Pros: Beautiful beach.
Cons: The workers in the resorts should litsten customers voice to find their demand not judging and arguing them. The custoemrs want service not arguing.
I select this resort for its location - Sahl Hasheesh is one of the most beautiful bay in the world - and reputation on Expedia.com - 5.0/5.0. But during my stay I feel bad. First, my room does not have carpet floor. It was ceramic tile ! It did not mean floor is dirty but it is far from giving me the feeling that I am in the luxury room. Please be careful this resorts if far from luxury and consider the price if you expect luxury with this price. Second there are some experience which made me embrassement. I visited this resorts with my famiiy - 5 members. They gave me four beach towel card that means I can use four beach towel at the same time. The second day we finish swimming form buautiful beach of Sahl Hasheesh I visited beach towel booth to change three wet towels to dry my 7 year old girl and 4year old boy but they refused to change my towe. Becasue I changed two towels in the morning which I used one day before. I explained him I changed two towels because I did not change any beach towel yeaterday because I did not have a time to change them yesterday. But he keep refusing I can not use more than two towels a day.I never heared towel using limitaion when I making reservation through Expedia eigher check in. If I were known this I cherish the towels but I didn't know. Finally they gave me one towel so I used it for my 21 month boy and wife but 7 years old girl and 4 year old boy shoud run to room with undried body not to caught a cold.
for Familiesby Ahmed from Egypt
Very nice vacation will return back very soon :)Posted Apr 14, 2015 on Hotels
Perfect hotel with awesome staff and lovely people,very clean rooms,food was great the only thing that bothering us the weather is too cold while our vacation.
for Familiesby Tamer Elhossamy from Cairo - Egypt
Enjoyed our Holliday in this gorgeous hotelPosted Oct 22, 2013 on Hotels
I stayed last week for 5 nights in Old Palace Resort . We really enjoyed our Holliday in this gorgeous hotel. This was my second visit at this Hotel. Reception: Natalia and Mina in reception welcomed us upon our arrival and they were very helpful. Room: Spacious and very clean; Safi from housekeeping is fast and efficient. Restaurant: Food was good in Alquasr restaurant, Special thanks to Executive Chef who was as usual taking care of his guests . The service was above our expectations; especially by The Head Waiter, Mr. Hassan who doesn’t hesitate to help us and fulfill all our requirements. The Beach: amazing private Sandy beach, very clean and safe especially with kids. Cleanliness; Very clean, from our room to the public areas through to the beach and including the grounds. Staff work very hard to ensure a clean and attractive hotel. Hotel staff; Without exception, very professional and friendly. Smile, greetings ,very welcoming and work so hard to make sure you have a great holiday. I highly recommend this hotel to everyone looking for a relaxing beach holiday with an ideal location in Sahl Hasheesh. Definitely will book again in my next visit to Hurghada