Private beach, sun loungers, beach umbrellas, beach towels
Check availability

Reviews of LABRANDA Royal Makadi

5 out of 5
LABRANDA Royal Makadi
34 KM Hurghada Safaga Road, Makadi Bay

Reviews

8.2

Very Good

Rating 10 - Excellent. 48 out of 112 reviews" "
Rating 8 - Good. 41 out of 112 reviews" "
Rating 6 - Okay. 9 out of 112 reviews" "
Rating 4 - Poor. 7 out of 112 reviews" "
Rating 2 - Terrible. 7 out of 112 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited beverage options in the all inclusive accomodation. Food festival was amazing
Stayed 5 nights in Jul 2023

10/10 Excellent

Jacki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed a couple of night pre joining a live aboard, great resort
Stayed 2 nights in Oct 2023

4/10 Poor

Maria

Stayed 1 night in Jun 2023
Response from LABRANDA Royal Makadi on Aug 20, 2023
Dear Maria,thank you for choosing our hotel!We are sorry that we could not reach your expectations!be assured that our Team is always available for you in order to solve issues or problems.We hope you can give us a second chance!Best regards,Hedi Ben aissaCEO MPE Hotelsand the entire Team

8/10 Good

Emily

10/10 Excellent

Remon Roskoaf

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff

8/10 Good

Ana

Traveled with partner
Liked: Cleanliness, staff & service
Very nice resort with beautiful outdoor areas, big beach, pool and gardens. Very friendly staff and good entertainment. Food was good and changed every night. Indoors and furniture might need a touch up, but cleanliness was good.

8/10 Good

Sophia

Traveled with family
Liked: Staff & service, property conditions & facilities
This property had one major selling point because it had a number of restaurants. It was good for kids and adult alike. What I didn’t like is the extra charges - for ice cream and drinks at the beach bar. The hotel was not a 5 star hotel it was 4 star.
Stayed 7 nights in Nov 2022

10/10 Excellent

allan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff, good food and plenty of things to do. Wound happily go again.
Stayed 7 nights in Nov 2022

4/10 Poor

Maria

Disliked: Staff & service, property conditions & facilities
Stayed 14 nights in May 2022

2/10 Terrible

Chantelle

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Not recommended for ALLERGY sufferers. On my last night, I booked the Italian restaurant at the hotel with guest relations at reception. Just like the other two bookings I had previously with other restaurants at the hotel, the guest relation staff added a note to my booking online to state nut allergy. I then attended the restaurant for the 9pm booking and mentioned to the waiter my nut allergy. The waiter stated just no desserts were suitable. I ordered chicken Caesar salad for my starter and for main the Olio Pasta (sauce on menu stated chilli, olive oil, garlic and parsley). I ate the starter and then it was around 20minutes until the main arrived. Within 5 minutes of starting to eat the main I felt the initial symptoms of an allergic reaction. I then went to reception and stated I needed an ambulance as I think I’m experiencing an allergic reaction. The receptionist stated it was 40 minutes to a hospital but they have a doctor on site who they would call. I spoke to the doctor on the phone explaining I have anaphylaxis and they came to me quickly and assessed me confirming I was in the initial stage of anaphylaxis. I was with the doctor from around 9.45pm - 2am and luckily survived. The meeting with Head Chef, Food Manager and Guest relations next day made me feel very emotional as I had a near death experience, had been too afraid to sleep since and then I was afraid to eat anything. They denied any nuts were in the food and that the recipe was in the Chef’s head.
Stayed 9 nights in Sep 2022

8/10 Good

Slobodan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice but needs some improvement
We booked family room with two single beds and one king-size bed, but we got one king-size and one single bed. At the check-in conditions for the payment of the booking changed, we supposed to have deposit paid before arrival and rest before check in but that was not the case. We had to pay the full amount before check-in without explaination if someone pulled money or not for the deposit. After that during our stay it was nice. There need to do some more work around timetable for the animation activity since there is not information about that on the beach or around the pools. There should be more sunbeds around the pools since it is war in the morning to catch free sunbeds. Even it is Egypt I think that the name of the hotel should be earnet there is nothing Royal in the hotel. Dress code is not enforced even it is written. Towel change is late during dinner and should be before closing the pools. I think that service is little slow for this kind of hotel you need to get everything by yourself. Other thing that is kind of annoying are tours that are sold by the pool. The prices are sometime double than the real price. If this kind of seller is operating on the hotel ground the should be regulated by the hotel with offical price list and extra costs written on leaflet or in front of their shops. The shows and the other program is perfect. I really enjoyed my stay as much as I could because I was only 6 nights there. Hopefully you can improve somethings so it will be great.
Stayed 7 nights in Aug 2022
Response from Hedi Ben Aissa - Cluster General Manager on Aug 19, 2022
Dear Mr. Slobodan,We would like to seize the opportunity and thank you for your review about your vacation in Labranda Royal Makadi and your kind feedback, which is of high importance for us at all times. We are endlessly thankful for your comments and will communicate your remarks to the concerned management for the necessary action. It was our pleasure to host your vacation and we are looking forward to welcoming you back to Labranda Royal Makadi soon. With best regards,Hedi Ben Aissa Cluster General Manager

10/10 Excellent

youssef

Stayed 4 nights in Jul 2022

8/10 Good

Alan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been to several all inclusive resorts before - Bahamas & Mexico- and found Labranda Royal on par with the rest. The general food is always impossible to make great, there was some hits and some misses, but the à la cart restaurants -in our case, Greek, French and Seafood- were EXCELLENT. The pools are clean and big, the rooms were spacious and comfortable. What stuck me the most was the hard working staff everywhere… at the reception, the lifeguards, the servers and bartenders… they made our trip wonderful and enjoyable. Thank you the Labranda team, we will come back and see you again. Special thanks to Uounan, Waleed and Khaled.
Stayed 1 night in Jun 2022
Response from Hedi Ben Aissa - Cluster General Manager on Jul 12, 2022
Dear Mr. Alan, Firstly, I would like to personally thank you for choosing our hotel and for taking the time to share your experience on your recent stay with us. I am glad to note you were satisfied with your overall stay at our resort. Many thanks for your appreciative words about the level of service provided as well as the staff efforts, they are indeed doing their utmost to offer a special service and please everyone. My team and I take pride in serving our guests and being an active part for making their well-earned holiday a great success. Once again thank you and I am very much looking forward to welcoming you back. Yours sincerely, Hedi Ben Aissa Cluster General Manager and the entire Team

2/10 Terrible

wael

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional staff , bad food , sometimes you find nothing to eat in their restaurant , totally overrated
Stayed 6 nights in Jun 2021
Response from Hedi Ben Aissa - Cluster General Manager on Jul 12, 2022
Dear Mr. Wael, Thank you for taking the time to add your review on Expedia.com. We would like to apologize that we did not exceed your expectation of a dazzling holiday. We assure you that your valuable comments will be taken into consideration and would welcome the chance to serve you in any future holiday. Hope to see you soon, Hedi Ben Aissa Cluster General Manager and the entire Team

6/10 Okay

Hala

Traveled with family and small children
Liked: Cleanliness
I spent 3 days in labranda royal makadi every thing is ok but there is luxuries some point i want to mention beach is excellent becuse you can swim but itis boring no music or entertainment In all inclusive very bad quality of coffee milk and juices Food is ok but not excellent quality or variety Room is clean but with little bad smell from bathroom You can’t control the air conditioning Overall the stay was good
Stayed 3 nights in May 2022
Response from Hedi Ben Aissa on May 11, 2022
Dear Mrs. Hala, We would like to seize the opportunity and thank you for your review about your vacation in Labranda Royal Makadi and your kind feedback, which is of high importance for us at all times. We are endlessly thankful for your comments and will communicate your remarks to the concerned management for the necessary action. It was our pleasure to host your vacation and we are looking forward to welcoming you back to Labranda Royal Makadi soon. With best regards, Hedi Ben Aissa Cluster General Manager

2/10 Terrible

Rakan

Traveled with family
Disliked: Cleanliness, staff & service
Terrible staff with a lot of attitude, when we ask them something I have to ask several time, a lot of problems and miscommunication and false information from the management team, thanks to Saber Joseph head of security and Mostafa Abel Aty who helped pushing the staff to do their job, otherwise we would have left from the first day
Stayed 3 nights in Mar 2022

6/10 Okay

Patrick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was ok. Friend staff but the food was overall uninteresting and under seasoned. What you would expect of a all inclusive but the reason for my disappointment is that this is promoted as a 5 star resort. In my opinion it’s more of a 3.5/4. Not a bad experience but definitely not 5 star all around.
Stayed 7 nights in Mar 2022

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Mar 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Horrible Management
I went to celebrate my birthday with my wife. My nephews and nieces are Makadi residents which meant they had access to the hotel. The management denied them access and called security. When I asked Sherif the manager and Mohamed at checkin the told me Hadi the general manager said no. I asked to meet that “Hadi” guy. Apparently he was too good for me. Later on they sent me a cake to my room. I returned the cake to them and wrote a letter to the general manager to shove it up his ass. I had to celebrate off site somewhere else. I couldn’t eat at the hotel. There is no valet service and I had to walk away with a foot injury. The whole experience was terrible. The lower staff were great. The management sucked. They don’t like us Americans or Egyptians apparently. I was told they only like Russians only. I was extremely disappointed of how discriminative they are. Because I said that’s not fair sherif walked me to coco loco, a side establishment and acted like he was doing me a favor to get me off the checkin counter. I was cordial ok but peeved. Not a hotel to stay in for me again. I’m going to raise holly hell on them with the department of tourism and the county commissioner. They haven’t heard the end of me yet. They have to learn their lesson. I had a terrible birthday experience.
Stayed 3 nights in Oct 2021
Response from Hedi Ben Aissa - Cluster General Manager on Oct 10, 2021
Dear Guest, We greatly appreciate your feedback and constantly strive to achieve the highest quality standards. Based on your review, we were really disappointed to learn that we weren't able to meet your expectations. Please be informed that we do not allow any outside guest to use our hotel, without hotel reservation, as explained to you by our hotel management. Outside guests/ guests who are coming for a beach use, will be allowed on our Coco Loco Beach Club & Lounge only, as per hotel policy. As we are working under the supervision of the local health authorities and the Egyptian Hotel Association as well as safety and hygiene companies to apply new post COVID-19 procedures, we also limited outside guests visiting our property. Please accept my sincerest apologies for any inconvenience encountered, however our staff and management are following the hotel rules. We look forward to welcoming you once again at our Resort, should you decide to give the Resort another chance. With Best Regards, Hedi Ben Aissa Cluster General Manager and the entire Team

4/10 Poor

Karim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from Hedi Ben Aissa - Cluster General Manager on Sep 23, 2021
Dear Mr. Karim, Thank you for your rating, following your recent stay with us. We are glad to read you have had a good time and returned home with nice memories. Hope to see you soon again. Hedi Ben Aissa Cluster General Manager and the entire Team

6/10 Okay

Jacinta

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This was supposed to be all inclusive and it wasn’t. Staff did not honor the reservation.
Stayed 3 nights in Sep 2021
Response from Hedi Ben Aissa - Cluster General Manager on Sep 23, 2021
Dear Mrs. Jacinta, thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our Resort! Hedi Ben Aissa Cluster General Manager and the entire Team

4/10 Poor

Dominique

Disliked: Staff & service
Stayed 3 nights in Sep 2021

10/10 Excellent

Gábor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything
Stayed 7 nights in Sep 2021
Response from Hedi Ben Aissa - Cluster General Manager on Sep 14, 2021
Dear Mr. Gabor, Thank you for taking the time to review us on Expedia.com. We are glad to know that you enjoyed your stay at Labranda Royal Makadi and that you have nice memories about our hotel, our team and our services. Our guests’ appreciation and acknowledgment is our greatest reward and encourages us to maintain the standard of our services. Thanks again for your nice words and hope to see you soon at Labranda Royal Makadi. Yours sincerely, Hedi Ben Aissa Cluster General Manager and the entire Team

10/10 Excellent

Stefanie

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is the worst hotel ever, the food was horrible cold SALTY SOUPS THE LIST GOES ON: i changed my room three times and still the rooms are horrible. Old smelly dated rooms with barely working AC units: OUTSIDE LOOKS AMAZING the inside is HORRIBLE
Stayed 3 nights in Sep 2021
Response from Hedi Ben Aissa - Cluster General Manager on Sep 7, 2021
Dear Mrs. Stefanie, Thank you for taking the time to add your review. We would like to apologize that we did not exceed your expectation of a dazzling holiday. We assure you that your valuable comments will be taken into consideration and would welcome the chance to serve you in any future holiday. Best regards, Hedi Ben Aissa Cluster General Manager and the entire Team

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from Hedi Ben Aissa - Cluster General Manager on Aug 28, 2021
Dear Mr. Ahmed, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Hedi Ben Aissa Cluster General Manager and the entire Team

4/10 Poor

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Animation team was the best , other than this the hotel is terrible
Stayed 4 nights in Jul 2021
Response from Hedi Ben Aissa on Aug 28, 2021
Dear Guest, We would like to seize the opportunity and thank you for your review about your vacation in Labranda Royal Makadi and your kind feedback, which is of high importance for us at all times. We are endlessly thankful for your comments and will communicate your remarks to the concerned management for the necessary action. It was our pleasure to host your vacation and we are looking forward to welcoming you back to Labranda Royal Makadi soon. With best regards, Hedi Ben Aissa Cluster General Manager and the entire Team

10/10 Excellent

Ashraf

Stayed 1 night in Mar 2021
Response from Hedi Ben Aissa - Cluster General Manager on Apr 6, 2021
Dear Mr. Ashraf, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Hedi Ben Aissa Cluster General Manager and the entire Team

10/10 Excellent

Ashraf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic trip
It was an amazing trip and the wonderful vacation with all staff help and support, I want to thank the whole team but especially the reception team for all their support for any request I ask for, amazing animation team, good quality of food and taste, a la Carte restaurant level is very good, I would recommend it to anyone to stay there
Stayed 3 nights in Mar 2021
Response from Hedi Ben Aissa - Cluster General Manager on Mar 16, 2021
Dear Mr. Ashraf, Thank you very much for your very positive review of your recent holiday with us at Labranda Royal Makadi. We are happy to read about your experience with our hotel facilities and services. I appreciate you taking the time to share your experience on Hotels.com and we look forward to welcoming you back at Labranda Royal Makadi in the future. Yours sincerely, Hedi Ben Aissa Cluster General Manager and the entire Team

8/10 Good

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so nice .. mr sherif hassanin the guest relation manager was so nice .. he listened to me and solved all my problems.. he really made my trip wonderful..
Stayed 7 nights in Dec 2020
Response from Hedi Ben Aissa - Cluster General Manager on Jan 10, 2021
Dear Anonymous, Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us—and we agree, Mr. Sherif is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to welcoming you again in the future. Hedi Ben Aissa Cluster General Manager & the entire team

6/10 Okay

Rana

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good stay
Wasn’t impressed at all with our stay at Labranda. Rooms weren’t clean, dusty furniture, disgusting remote control, dirty towels! Unheated pool where temperatures drop to 12-15 degrees during the night. Staff were wearing masks, but no social distancing practices were present amongst the guests. Christmas dinner venue was extremely crowded and almost all guests weren’t wearing masks and tables were close to each other, we asked to be seated outside in the open air
Stayed 1 night in Dec 2020
Response from Labranda Royal on Dec 27, 2020
Dear Rana, Greetings form Labranda Royal Makadi Resort! Thank you very much for choosing our hotel for your Christmas vacation. We are very sorry that we didn't meet your expectation. Our Christmas dinner was Indoor & Outdoor, as guests request, and our reservation desk was available in the Lobby 4 days before the Christmas Eve to insure all guests having chosen the right place. Once again thank you very much for your feedback; We hope we will exceed your expectation in your next visit, if you can give Resort a second chance. Best Regards. Hedi Ben Aissa Cluster General Manager and the entire team

6/10 Okay

Verified traveler

Disliked: Staff & service
Stayed 1 night in Dec 2020
Response from guestrelationmanager on Dec 25, 2020
Dear Guest , Thank you so much for your feedback about our property location and the friendly staff , and your recommendation,we will be happy to see you once again and to meet your expectation for having such a nice and comfortable stay in our hotel.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect and Spot on for the hotel. Beach was amazing. Loads of pool and great views
Stayed 2 nights in Oct 2020
Response from Hedi Ben Aissa - Cluster General Manager on Oct 29, 2020
Dear Anonymous, Thank you very much for your very positive review of your recent holiday with us at Labranda Royal Makadi. We are happy to read about your experience with our hotel facilities and services. We appreciate you taking the time to share your experience on Expedia.com and we look forward to welcoming you back at Labranda Royal Makadi in the future. Yours sincerely, Hedi Ben Aissa Cluster General Manager and the entire team

4/10 Poor

Nagy

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Very bad experience
It’s not the same like my previous 3 visits. The main restaurant is very bad and can’t reserve the private restaurant because some guests book 30 seats one shoot
Stayed 4 nights in Oct 2020
Response from Hedi Ben Aissa - Cluster General Manager on Oct 29, 2020
Dear Mr. Nagy, Thank you for your feedback here on Hotels.com, following your recent stay in Labranda Royal Makadi. We apologize for not meeting your expectations during your stay with us and for not being able to dine in any of the a la carte restaurants. We have already changed our concept, in order to give all guests the chance to dine at least onces per stay in one of the specialty restaurants. We hope to welcoming you soon again. Hedi Ben Aissa Cluster General Manager and the entire team

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020
Response from Hedi Ben Aissa - Cluster General Manager on Oct 13, 2020
Dear Mr.Andrew, We would like to thank you for staying at Labranda Royal Makadi and taking the time to share your valuable comment with us. We are happy to know that you had an enjoyable stay. We are looking forward to welcoming you again on your future holidays. Yours sincerely, Hedi Ben Aissa Cluster General Manager and the entire team

10/10 Excellent

Karim

Traveled with family
Liked: Cleanliness, staff & service, room comfort
October rating
It was very good, service are friendly, clean, safe, sanitizer everywhere, beachfront are fascinating. In terms of food , it’s a lot , food quality is moderate, food variety is not much . If you are looking for ONLY food , Labranda is not your destination. Over all 9/10 is my rating.
Stayed 4 nights in Oct 2020
Response from Hedi Ben Aissa - Cluster General Manager on Oct 7, 2020
Dear Mr. Karim, We would like to seize the opportunity and thank you for your review about your vacation in LABRANDA Royal Makadi and your kind feedback, which is of high importance for us at all times. We are endlessly thankful for your comments and will communicate your remarks to the concerned management for the necessary action. It was our pleasure to host your vacation and we are looking forward to welcoming you back to LABRANDA Royal Makadi soon. With best regards, Sincerely, Hedi Ben Aissa Cluster General Manager and the entire team

8/10 Good

Sameh

Liked: Cleanliness, staff & service, room comfort
Good hotel but need some improvement
The hotel was very good and service also. The room was clean but the furniture is old. The beach was amazing. The food was poor no variety and not tasty. That is not acceptable from hotel 5 stars. The animation team was very entertaining. The hotel also was very crowded I thought they received guests more than 50 %
Stayed 5 nights in Sep 2020
Response from Hedi Ben Aissa - Cluster General Manager on Oct 3, 2020
Dear Mr. Sameh, We greatly appreciate your feedback and constantly strive to achieve the highest quality standards. Based on your review, we were some disappointed to learn that we weren't able to meet all of your expectations. Please accept our sincerest apologies for any inconvenience encountered. Your feedback about our culinary services were send to our Kitchen Department for further improvement. Kindly note that our Kitchen Team are available in restaurants during meal hours and are delighted to respond positively to guests' preferences & requests. Since 01. October we have re-opened our Makadi Promenade, including 4 a la carte Restaurants, in order to increase our food variety. Our hotel fully abides by the maximum occupancy requirements set by the ministry of tourism for this period (50%). Thank you once again for your valuable feedback. Hope to see you soon in Labranda Royal Makadi. Hedi Ben Aissa Cluster General Manager and the entire team

8/10 Good

Verified traveler

Stayed 4 nights in Sep 2020
Response from Hedi Ben Aissa - Cluster General Manager on Oct 1, 2020
Dear Anonymous, thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to the opportunity welcoming you again in our Resort. Hedi Ben Aissa Cluster General Manager and the entire team

8/10 Good

Mohamed

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2020
Response from Hedi Ben Aissa - Cluster General Manager on Oct 1, 2020
Thank you for your great 8 out of 10 rating, Mr. Mohamed. We work hard to meet expectations like yours. We hope to see you soon. Hedi Ben Aissa Cluster General Manager and the entire team

8/10 Good

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but not excellent
Very clean and well organized staff every thing would be perfect just if the food was good, few food varieties and only pizza for snaks for 3 days!!
Stayed 3 nights in Sep 2020
Response from Hedi Ben Aissa - Cluster General Manager on Oct 1, 2020
Dear Mr. Ahmed, Thank you for taking the time to add your review on Hotels.com. We are glad to read that you had a nice time in our Resort. Thank you for your comments concerning the snacks (pizza). We assure you that your valuable comments will be taken into consideration and would welcome the chance to serve you in any future holiday. Best regards, Hedi Ben Aissa Cluster General Manager and the entire team

8/10 Good

Hanan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and I will go there again
The hotel is family friendly and our stay was amazing and the stuff are all cooperative especially mr mohamed in the reception desk,mr Hossam the reservation man, mr Hamam in the pool bar and mr Hani in the lobby bar. The food is various and tasty, the animation team is good but one of them is so tough he is called ibrahim but all of them are great and talented . They adhere to covid instructions but there was lines for almost every thing and people were so close to each other.
Stayed 5 nights in Sep 2020
Response from Hedi Ben Aissa - Cluster General Manager on Sep 20, 2020
Dear Mrs. Hanan, First, thank you for taking the time reviewing us here on Expedia, following your recent stay in our resort. We are very delighted to read that our team took such a wonderful care of you and made you feel valuable. As well we are glad to read that we could convince you with our cuisine. Our guests' appreciation and acknowledgment is our greatest reward and encourages us to maintain the standard of our services. Thank you again for your positive review and we hope to see you soon. Hedi Ben Aissa Cluster General Manager and the entire team

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020
Response from Hedi Ben Aissa - Cluster General Manager on Sep 20, 2020
Thank you for your excellent, Mrs. Sarah. We are thrilled to receive a 10 out of 10 rating from your side. We are happy to read that we could exceed your expectations. See you soon at Labranda Royal Makadi. Hedi Ben Aissa Cluster General Manager and the entire team

8/10 Good

Verified traveler

Stayed 3 nights in Sep 2020
Response from Hedi Ben Aissa - Cluster General Manager on Sep 20, 2020
Dear Anonymous, Thank you for rating us on our Expedia page. We are happy to read about your experience with Labranda Royal Makadi and we hope to welcoming you again on your future holidays. Best regards, Hedi Ben Aissa Cluster General Manager and the entire team

8/10 Good

Maged

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Vacation as Supposed to be
Perfect Location, Kind Staff, Perfect choice for leisure Time
Stayed 4 nights in Sep 2020
Response from Hedi Ben Aissa - Cluster General Manager on Sep 20, 2020
We appreciate you taking the time to share your experience, following your recent stay in Labranda Royal Makadi, Mr. Maged! We are happy to read that we were the perfect choice for leisure time for you and your family. Hope to welcoming you soon. Hedi Ben Aissa Cluster General Manager and the entire team

8/10 Good

Nihal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, terrible food
The hotel was very good regarding cleanliness, service, room space and comfort and the animation team was very entertaining specially that at night you're left with nothing to do but they managed to keep us entertained. The only bad thing was the food, the desserts were a disaster, breakfast was okay, lunch wasn't good at all and dinner was made with what's left from lunch, for a 5 stars hotel I didn't expect the food to be so terrible. You may want to book a room closer to the beach because it's very far away and there's a snack restaurant and bar on it.
Stayed 4 nights in Sep 2020
Response from Hedi Ben Aissa - Cluster General Manager on Sep 20, 2020
Dear Mrs. Nihal, Firstly, we would like to thank you personally for choosing our hotel and for taking the time to share your experience on your recent stay with us. We are glad to note that you were satisfied with your overall stay at our Resort and that our animation team manager to keep you entertained all day long. We appreciate your comments concerning the food, they will be transmitted to our executive Chef for immediate action. We take each single guest recommendation to the consideration. Once again, thank you for your valuable comments. Concerning room requests, please do not hesitate to contact our Guest Relations in advance to accommodate you in a room according to your wishes. See you soon, Hedi Ben Aissa Cluster General Manager and the entire team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Mohamed Rabea - General Manager on Aug 30, 2020
Dear Anonymous, Thank you for your time and positive feedback. We are happy that you enjoyed your stay in Labranda Royal Makadi, as well as the fact that our hotel, staff and service leave you the most pleasant memories. Once again we would like to thank you for your feedback and hope to see you soon in Labranda Royal Makadi. With best regards, Sincerely, Mohamed Rabea General Manager

10/10 Excellent

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quite place
Really very quite place and so amazing view, the services are very good and clean place.
Stayed 4 nights in Jul 2020
Response from Mohamed Rabea - General Manager on Jul 15, 2020
Dear Mr. Mohamed, thank you so much for taking the time to leave such a positive review during these difficult times. I am pleased to hear you felt our property was very clean and found the service really good. We look forward to welcome you back in the near future under better circumstances. Warm regards, Mohamed Rabea General Manager

2/10 Terrible

Verified traveler

Stayed 7 nights in Mar 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
cubords are very old and they smell so also curtuns seem to be not washed when I asked for singel bed they brought but the mattres was so strong and not clean
Stayed 6 nights in Feb 2020
Response from Emad Saleh - General Manager on Mar 11, 2020
Dear Guest, Thank you very much for your review of your recent holiday with us at Labranda Royal Makadi. We apologize that we didn't meet your expectations concerning your room. I appreciate you taking the time to share your experience here and we look forward to welcoming you back in the future. Yours sincerely, Emad Saleh General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Animation team, resturant, bar and house keeping staff. Food was great and a lot of choice. More variety of non alcoholic drinks would be good. Hotel should clearly outline ala carte resturant voucher policy. As per hotel 2 vouchers given if 7 nights are booked directly with them. If booked with expedia there is only 1 voucher. We were under the impression that 1 voucher per night will be given. Only request is that this is made v clear. The hotel honoured our request and gave us extra vouchers. Overall excellent stay and wonderful staff who go above and beyond to make everyone comfortable. We will recommend and also go back another time. Minor hickups are not to be mentioned because overall it was so great experience. Keep up the great friendly service
Stayed 6 nights in Feb 2020
Response from Emad Saleh - General Manager on Mar 4, 2020
Dear guest, Thank you for choosing our hotel and for taking the time to share your experience on your recent stay with us. Your observations and opinions are appreciated, as they enable us to assess the standard of our facilities and services, and monitor as well if we are meeting guests needs and expectations We hope to welcoming you back again soon. Warm regards, Emad Saleh General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All very good Hotel very clean Food was good Drink not to bad they can do less drink but better quality Animation very good all guys are friendly and funny WiFi only work in the lobby The rest was everithing perfect
Stayed 7 nights in Jan 2020
Response from Emad Saleh - General Manager on Jan 22, 2020
Dear Mr. Anonymous, Thank you for your excellent 4 out of 5 rating here on Expedia. We are glad to read that you have enjoyed our food and drinks a lot and that our animation team succeeded to ensure you had a nice time. Hope to welcoming you soon again. Warm regards, Emad Saleh General Manager